Nokia US: Lumia 900 demand still exceeding supply

Nokia has had its share of problems over the past couple of years, but now it has a problem that it may be content to suffer through, at least for now. PCMag.com reports that according to Nokia's US head Chris Weber, the current demand for the company's Lumia 900 in the States is still on the high side.

Weber states:

Demand has been outstripping supply for the first couple of weeks, and we've been working hard to rectify that.  The demand for cyan [phones] is significantly outpacing supply. When you give people something different from a design perspective—colors, etc. —it really stands out, and consumers want that.

Weber adds he has been going to AT&T stores for the past few weekends, checking to see how store salespeople are offering the product to customers. He states, "Generally, we're seeing very good support. It's a work in progress." Weber also says he is working with other smartphone carriers such as Verizon to carry its Lumia smartphones in the future.

And what about Windows Phone 8? The next version of Microsoft's mobile OS, code named Apollo, is rumored to not have an software upgrade path for previous Windows Phone devices. Weber would not comment on Windows Phone 8 but did say:

Both Nokia and Microsoft understand the importance for consumers to keep their devices fresh and updated. Without any announcements being made, we're working to make sure people have fresh and updated experiences on any device they may have.

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They would release numbers if they were positive numbers, of course they would because right now they are doing everything they can including giving the phones away.

I thought Mango was going to make the big difference??

derekaw said,
They would release numbers if they were positive numbers, of course they would because right now they are doing everything they can including giving the phones away.

I thought Mango was going to make the big difference??

Giving the phones to sales people and developers is common practice, they're not giving it away on mass to normal consumers outside of some limited promotional events which hardly count. Unless you think selling it for $50-$99 with a contract is "giving phones away" now.

What does it matter to anyone the numbers anyways? With a show of hands please let me know if you own Nokia stock? I raise mine!

It matters to Nokia and MS and it doesn't show anyone what per store stocked, etc. Whatever the number is they exceeded their expectations and it doesn't matter if it was 100K units or 1Mil units. They exceeded it and thats a positive thing for them. What they do with it and how they move forward is what I am excited about. I want a HD Non-Pentile display in a 4" form factor. I really enjoy the Lumia 800 but the resolution and pentile display could definitely be improved upon. I loaded the Windows Phone Skin on my IPHONE to get an idea of the Retina display look and it looks great. I hope to get that same result on the next WP Apollo.

Apollo will be the BIG TEST! Verizon, Sprint, Tmobile and of course AT&T will all have at least one offering of an APOLLO based WP phone. That is a big DEAL.

Why does everyone ask for numbers? I guess because Apple comes out and says they sold 5 million the first weekend. How many has Apple sold since the first weekend? I guess we will find out after the earnings report like it has always been. After the quarterly report, we can decide if the sales have been robust or what. Until then if AT&T and Nokia are happy with the sales then :-/ ?

pwgarner said,
Why does everyone ask for numbers?

Because saying "Nokia Lumia 900 demand still exceeding supply" doesn't mean diddly-squat if stores are only supplied with a handful of devices each month. Couldn't you came up with that on your own?

Completely and utterly meaningless without having the unit count to put it in perspective with...

Amazing what a difference it makes when your store employees are trained and actively sell WP7 phones instead of placing it at the back wall were no one sees it and cares.
I attended a Parent school conference yesterday and saw 2 Lumia 900 cyan and one white one. It seems that the general public is finally noticing what a great phone OS WP7 is. I asked one of the women with the cyan phone how she likes her new phone and she said "it's a wonderful device, so much better than my old Blackberry".

Kondrath said,
Lol, yeah, right. Our drawer at work is full of Lumia 900s that nobody is buying.

then try displaying it

Kondrath said,
Lol, yeah, right. Our drawer at work is full of Lumia 900s that nobody is buying.

Just because you haven't managed to sell many, does not mean the same applies to all shops, and why should we take your word over nokia's anyway.

eddman said,

Just because you haven't managed to sell many, does not mean the same applies to all shops, and why should we take your word over nokia's anyway.

Maybe they're just not selling well in my area. We've only had one guy request one when it first came out. I talked another guy into buying a blue one, but he returned it for a Galaxy S2 after he filled the entire thing up with music and realized there's no expandable memory.

Kondrath said,

Maybe they're just not selling well in my area. We've only had one guy request one when it first came out. I talked another guy into buying a blue one, but he returned it for a Galaxy S2 after he filled the entire thing up with music and realized there's no expandable memory.

Sounds like you're either full of it or you're part of the problem. You want this phone to fail.

Kondrath said,

Maybe they're just not selling well in my area. We've only had one guy request one when it first came out. I talked another guy into buying a blue one, but he returned it for a Galaxy S2 after he filled the entire thing up with music and realized there's no expandable memory.

So a guy walks into your store and he walks out with a Lumia 900 that he then fills up with music only to return it because he wasn't aware that it only had 16GB of storage? Sounds like a poorly trained sales person who did not explain the features of the phone or it sounds like BS. When was the last time you listen to even 4GB of music consistently on your phone? .....wait for it ....wait for it....NEVER!


Enron said,

Sounds like you're either full of it or you're part of the problem. You want this phone to fail.

We make more money selling Windows Phones, so, no... It would be nice if they became popular lol. I guess he didn't realize he would fill his phone with 16 gigs of music. I dunno man. Not gonna lie though, I almost always recommend an Android first, and Windows Phone second... but obviously it depends on what the customer needs in a device.

Enron said,

Sounds like you're either full of it or you're part of the problem. You want this phone to fail.


That customer had a legitimate criticism. Having no way to add additional memory to the phone is extremely limiting.

And while we're talking about returns, I've also heard a few stories about high return rates on WP7, specifically concerning user experience (software) problems.

thealexweb said,
It's all meaningless PR till you give us the numbers Nokia...

Regardless of what the number is they'll compare it to the iPhone and then put a negative spin on it saying "but it's not like the iPhone, Nokia is DOOMED!" Maybe Nokia doesn't want to get into that?

GP007 said,

Regardless of what the number is they'll compare it to the iPhone and then put a negative spin on it saying "but it's not like the iPhone, Nokia is DOOMED!" Maybe Nokia doesn't want to get into that?

But without any official numbers analysts might be telling investors things are worse than they actually are.

thealexweb said,

But without any official numbers analysts might be telling investors things are worse than they actually are.

Sure, there is that aspect of it, so far what we know is that before the 900 came out Nokia sold 2million 800s and 710s, I'd say that's fine but others would say otherwise I guess? What number would make people happy anyways? We don't know what Nokia and AT&T were expecting to sell either, 500k? 1million? If they sell 2million 900s in the quarter is that success or epic fail? Guess it depends on how you look at it. I don't see other OEMs talking about their sales numbers for other individual phone models (outside of Apple but they just lump all the different iphones into one grouping anyways). We tend to get numbers when the quarter is over and they report on sales then, we'll just have to wait.

GP007 said,

Sure, there is that aspect of it, so far what we know is that before the 900 came out Nokia sold 2million 800s and 710s, I'd say that's fine but others would say otherwise I guess? What number would make people happy anyways? We don't know what Nokia and AT&T were expecting to sell either, 500k? 1million? If they sell 2million 900s in the quarter is that success or epic fail? Guess it depends on how you look at it. I don't see other OEMs talking about their sales numbers for other individual phone models (outside of Apple but they just lump all the different iphones into one grouping anyways). We tend to get numbers when the quarter is over and they report on sales then, we'll just have to wait.

I've seen Samsung give exact figures for Galaxy Note and SII sales

thealexweb said,

I've seen Samsung give exact figures for Galaxy Note and SII sales

I remember samsung talked up something like 3million SIIs or something but then turned around and said it was just units shipped or something?

Besides, it's been what? 2-3 weeks for the 900 so far? It shouldn't be long to get some info.

thealexweb said,

But without any official numbers analysts might be telling investors things are worse than they actually are.


That's a good point. If the Lumia 900 is a raging success sales wise, Nokia needs to hurry up with an announcement lest investors abandon them altogether.

GP007 said,

I remember samsung talked up something like 3million SIIs or something but then turned around and said it was just units shipped or something?
.

I don't know about the SII numbers, but those 5 million Galaxy Notes were sold devices, not shipped.

ichi said,

I don't know about the SII numbers, but those 5 million Galaxy Notes were sold devices, not shipped.

Right, but how long after it hit the market did they come out with that number? I'm sure it wasn't 2-3 weeks later.

Not hard to "sell out" if a stores stock is 4 units and there are no other WP devices being offered, which is the case in most of the mobile brick and mortars in my city

Sonne said,
Not hard to "sell out" if a stores stock is 4 units and there are no other WP devices being offered, which is the case in most of the mobile brick and mortars in my city

I find that hard to believe considering I live in a small town in rural PA and all of our AT&T stores in the area have multiple devices available as well as a decent stock (Which admittedly they haven't had for long...).

Sonne said,
Not hard to "sell out" if a stores stock is 4 units and there are no other WP devices being offered, which is the case in most of the mobile brick and mortars in my city

The AT&T shops should also offer the Titan II next to the Lumia 900 and 710. Also, not every store is the same, honestly why do people think every shop got the same number of units? Some shops get more traffic and sell more phones than others depending on location and population so those stores get more units. That whole thing about "stores only got 4 or 8 total" is BS to me. Maybe the small ones did but not all of them are equal.

M_Lyons10 said,

I find that hard to believe considering I live in a small town in rural PA and all of our AT&T stores in the area have multiple devices available as well as a decent stock (Which admittedly they haven't had for long...).


I live in a large city of over 2 million and heres some links to our 3 largest carriers smart phone selections:

Telus Mobility (1 WP model available):
http://www.telusmobility.com/e...TCMP=PhonesILCC4smartphones

Rogers mobility (2 WP models available):
http://www.rogers.com/web/link...Type=normal&N=52+11+282

Bell Mobility (zero WP models available, Bell dropped WP last winter)
http://www.bell.ca/Mobility/Sm...and_mobile_internet_devices

Not really surprised, since they've delayed the release in other markets almost from the start then they can't make them fast enough.

GP007 said,
Not really surprised, since they've delayed the release in other markets almost from the start then they can't make them fast enough.

Yeah, I don't think this news should surprise anyone at this point. lol

Still no sales numbers? Saying something is sold out or exceeding supply means nothing without knowing how many devices are being sold.

techbeck said,
Still no sales numbers? Saying something is sold out or exceeding supply means nothing without knowing how many devices are being sold.

Might have to wait for a quarterly report to get actual numbers. Still, selling something faster than you can make them is a good sign, meaning that there was more interest than expected, assuming it isn't a manufactured shortage

Sraf said,

Might have to wait for a quarterly report to get actual numbers. Still, selling something faster than you can make them is a good sign, meaning that there was more interest than expected, assuming it isn't a manufactured shortage

Agreed. Good for Nokia and Microsoft. It really is a beautiful phone and OS.

Sraf said,

Might have to wait for a quarterly report to get actual numbers. Still, selling something faster than you can make them is a good sign, meaning that there was more interest than expected, assuming it isn't a manufactured shortage

I don't think it's being faked, it has no effect on the US market if Nokia released the 900 in other parts of the world which they haven't done yet (besides the 900 outside the US doesn't have LTE so you'd think it'd be easier to make anyways). The fact I see it delayed at all, at least to me, shows they can't make enough to meet the orders placed by EU carriers.

GP007 said,

I don't think it's being faked, it has no effect on the US market if Nokia released the 900 in other parts of the world which they haven't done yet (besides the 900 outside the US doesn't have LTE so you'd think it'd be easier to make anyways). The fact I see it delayed at all, at least to me, shows they can't make enough to meet the orders placed by EU carriers.

I don't feel that it is a false shortage either, I just added that in case someone jumped on my comment with a "BUT BUT WHAT IF FAKE!"

M_Lyons10 said,

Agreed. Good for Nokia and Microsoft. It really is a beautiful phone and OS.


Beautiful? Man no wonder scribbles of crap on paper are considered "beautiful" or "artistic" these days...

I just saw this phone the other day at one of our local carriers here in Canada (Telus), and I'm sorry, but the phone design, coupled with the childish-looking OS, can be EASY mistaken for a kids toy! It feels cheap, looks like a Skittles, and is using an OS whose interface resembles Windows for Workgroups 3.11!

Btw, the sales rep there said there is very LOW demand for the unit, and their return rate is almost 36%.

Sraf said,

Might have to wait for a quarterly report to get actual numbers. Still, selling something faster than you can make them is a good sign, meaning that there was more interest than expected, assuming it isn't a manufactured shortage

Although if a company launch a new item and sales are "reallly" astounding announce the number of units sold would be an added, free, advertising......................

techbeck said,
Still no sales numbers? Saying something is sold out or exceeding supply means nothing without knowing how many devices are being sold.

The other side of the same coin is that there is no point in releasing sales numbers if they cannot even supply what is wanted.. for example if the new iphone came out and they made 1 million of them.. and they sold out and people wanted more.. why would you tell everyone you sold a million when you could wait till demand is lowered and you can give the wanted supply.

-=MagMan=- said,

Beautiful? Man no wonder scribbles of crap on paper are considered "beautiful" or "artistic" these days...

I just saw this phone the other day at one of our local carriers here in Canada (Telus), and I'm sorry, but the phone design, coupled with the childish-looking OS, can be EASY mistaken for a kids toy! It feels cheap, looks like a Skittles, and is using an OS whose interface resembles Windows for Workgroups 3.11!

Btw, the sales rep there said there is very LOW demand for the unit, and their return rate is almost 36%.

Umm hmmm the sales reps knows 36% percentage return rates huh? Okay and you have waterfront property in AZ to sell me too?

You don't show any BIAS at all......


-=MagMan=- said,
....

BS.

Lumia 800 is what Telus carry.
Being that the 800 is using gen1 design (no FF camera / gyro) and the Telus reps are bad at selling it, I agree with the return rate.
I go into my local telus store and get them to try to sell me the lumia 800 weekly.
Every rep has failed miserably, with 0 knowledge of the device.
Telus are to blame for their own failings with the phone.

Lumia 900 is Rogers.

mrmomoman said,

Okay and you have SWAMP LAND in AZ to sell me too?

There are lakes/rivers in AZ so yea...there is waterfront property for sale in AZ. I lived there for 15 years. But I corrected your post...

Edited by techbeck, May 9 2012, 11:11pm :

When WP7 originally launched there were a lot of claims of demand outstripping supplies, and in the end, it turned out to be low initial stock. I'm not saying the same is happening here, but it seems like history repeating itself.

How many times can we hear the phrases "sold out" and "demand outstripping supply" before we become desensitised to these PR/marketing deceptions? I'll wait for the real numbers before drawing any final conclusions.