Not all Windows Phones can get Windows Phone 8.1 Update 1 as part of the preview program

While many Windows Phone users are currently enjoying Update 1, those of us with HTC devices seem to have been left out. Unfortunately, it doesn’t look good as official documentation hints we won’t be getting the update any time soon and other devices may be affected too.

Answering a question on the Windows Phone support site, one of the moderators there directed us to a small part of the Preview Wiki; the text specifically mentions devices that should get the update but aren’t. It says:

If your device is enabled for the update but no new version is made available to you:  There are a small set of devices for which we aren’t offering the latest build of the Developer Preview program due to an identified problem that requires mobile operator or OEM driver updates.  These will be offered when the official update for your phone is available.

Now this doesn’t explicitly say HTC devices but the shoe fits pretty well: limited number of devices, no firmware updates. It does sound like HTC alright.

If this disclaimer does actually refer to HTC devices like the 8X and the 8S, then those of you with these phones are out of luck as you will have to wait until the Update 1 goes out to the general public and is bundled with new firmware from carriers and the OEM. 

If you have a phone that has not gotten Update 1 yet, let us know in the comments below.

[Update] Microsoft has provided us a comment on the issue regarding HTC's phones:

“We have paused delivery of Windows Phone 8.1 Update to customers with the HTC 8X and HTC 8S who are using the Preview for Developers. Microsoft and HTC have identified an issue and are actively working to fix it, and will resume delivery of the update once a fix is in place.”

So there you go, 8X and 8S users will have to wait a bit longer to get the update that its Lumia counterparts have already received.

Source: Answers.Microsoft.com

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37 Comments

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urgh. I just reset my phone so I had enough space to install the update, and now I find out the update I installed is not even the real update. ugh. I hate Windows Phone.

This news article implies people still have functional HTC 8X/8S handsets....? Preposterous ! I've built a wall of dozens of these bricked ###### phones at work. I've never seen such a reliability disaster in years..... since the IBM "DeathStars" !

Since we've started buying Lumias and literally trashed the remaining HTCs, not a single bricked phone.

Arkos Reed said,
This news article implies people still have functional HTC 8X/8S handsets....? Preposterous ! I've built a wall of dozens of these bricked ###### phones at work. I've never seen such a reliability disaster in years..... since the IBM "DeathStars" !

Since we've started buying Lumias and literally trashed the remaining HTCs, not a single bricked phone.

Did you know that HTC stands for "Having Trouble Competing"?

How did you manage to brick a windows phone? O.o I only happened to brick one phone (and a wii), but that was because I uninstalled clockwork mod.... As far as I know, windows phones are very unhackable (except maybe the ATIVS)

The problem wasn't with the OS, it was the hardware. The symptom was the same on most of them : they would shut down abruptly and never boot up again

I can't wait to get my Lumia 930 today.
I've had a ton of Windows Phones in the past and the first thing I always do is load up the Developer Preview app and update.

I'm so frickin excited! Hurry up courier!!!!

i used nokia recovery tool to put the original firmware back on then did all the updates on my lumia 625 i now have update 1 on my phone

RichRoss said,
Updated my HTC 8X this morning to build 8.10.12400.899, which is the Preview for Developers.

That's not GDR1. GDR1 is 8.10.14147.180.
I also have HTC 8X and it did not update to GDR1. But my Lumia 520 (my backup phone) on the other hand, did update to GDR1. And it works flawlessly. Hopefully HTC 8X can update it too.

Aletheia said,

That's not GDR1. GDR1 is 8.10.14147.180.
I also have HTC 8X and it did not update to GDR1. But my Lumia 520 (my backup phone) on the other hand, did update to GDR1. And it works flawlessly. Hopefully HTC 8X can update it too.


HTC has been lagging in the updates for the 8 series. The 8X, at least my X8 has a terrible speaker now since the 8.1 update that I can barely hear them on the other end :/. They should have rolled out the 8.1 firmware by now!

Yep, you're right, 12400.899 is an pre-Update 1 update and is not Update 1. Luckily I have a shiny new Lumia 930 as well as an 8X so I'll not miss out. I won't hold my breath for HTC to push out the official 8.1 or 8.1 Update 1 with firmware anytime soon.

Pygmy_Hippo said,
No luck with my 920 on EE :(

(Downloads, but won't get past the cogs)

Keep on trying. I have it on my 920.

-adrian- said,
same problem on EE und 920. maybe no coincidence... bet we have to wait for cyan .. frickin hate EE!

That can't be it. I dont have Cyan either (due to being in the preview program, but my 920 is unbranded).

Ronnet said,

That can't be it. I dont have Cyan either (due to being in the preview program, but my 920 is unbranded).


Indeed, I have an Unbranded 920 as well and I got the update.

So this happened when updating to 8.1 on my Lumia 521 actually. I had to do a factory reset, then install Dev Preview, then update and it works. It might be worth a try (back up your files though!)

Why does everyone always forget about the 8XT when mentioning the 8X and 8S? Is it because only about 5 people bought it? That'd be a reasonable reason.

heat_fan1 said,
Why does everyone always forget about the 8XT when mentioning the 8X and 8S? Is it because only about 5 people bought it? That'd be a reasonable reason.
Well, I have one (was NOT gonna get that POS Samsung and I am locked to Sprint with my father) and I got a dev preview update today. Unfortunately it seems that most of the features that I should have, I don't.

Rex Xu said,
Is the HTC 8XT a variant of the HTC 8X? (like the Lumia 521 is a variant of 520)
It's a combination of the 8S visually and the 8X technically. It is the HTC WP8 device for Sprint only. I hate carrier exclusives...

P.S. The update I got brought me to .899 but not U1 :(

Heartripper said,
I can't get it on my 925 :(

If you running the 8.1 preview, you have to run the Nokia Recover tool to downgrade / wipe the phone, then you can upgrade. It's due to a bug. It was also holding up Cyan update until I did this on my 520.