O2 data network buckling under pressure once again [UK]

O2 confirmed today that a data outage issue is affecting some customers based in London.

An O2 spokesperson confirmed the outage, stating "we apologise to customers who cannot use data at the moment. We have a fault with the allocation of IP addresses which we are fixing". The O2 network, particularly in London, is notorious for data issues. In July this year network data went offline for an hour for the same reason.

In October, during a BBC interview, O2 Chief Executive Matthew Key confirmed the data issues and stated "We've had some issues, isolated to London. We've now got to the root cause and we think the fix will be coming very soon". Unfortunately it seems the fix hasn't taken place yet as the issues continue to occur for a number of users.

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My data services have been sporadic since yesterday. It goes and comes. Really annoyed though that it takes a call to customer services for which they charge you to tell you that the service you pay them for cant be provided!

Glasgow/Ayrshire area in Scotland here, No data for 2 days now. Really annoyed but use most of my data at work and we have wifi so I guess it is not all that bad.

i got data back, contract is up on 15th january 2010. i'll be glad to see back of iphone, gonna get nokia n900 on vodafone

Why don't these carriers give quotas on data usage? It seems silly to have unlimited data packages when their networks can't handle it. It makes sense to have 500MB, 1GB, 2GB, 3GB plans and then charge the hell out of additional traffic. The same goes for AT&T ... I mean you can't just market something you are unable to provide and then blame the users who are taking advantage of what has been advertised and what they are paying for.

sabrex said,
Why don't these carriers give quotas on data usage? It seems silly to have unlimited data packages when their networks can't handle it. It makes sense to have 500MB, 1GB, 2GB, 3GB plans and then charge the hell out of additional traffic. The same goes for AT&T ... I mean you can't just market something you are unable to provide and then blame the users who are taking advantage of what has been advertised and what they are paying for.

Yes, because the IP allocation issue is going to be fixed by limiting how much each person can use... Please read the article before you post...

"affecting only London" !? who are they kidding exactly? Every single time they have network problems they state that it is purely because of capacity issues in the metropolitan areas of London when in fact their whole network is just ancient and needs urgent upgrade.

If they keep pretending that we are all "better connected" using O2 then their executives should wake up and smell their stinking attitude when it comes to being honest with their customers. The sooner they realise their network needs upgrading the "better connected" we will all be!...rant over.

I'm no o2 fan, but I think it's widely acknowledged that o2 has one of the better networks in the UK. The network sharing deal with Vodafone should help in that regard too, I just wish they'd hurry up and get it implemented.

Theres a vodafone antenna on the roof of the factory where I work, but we get almost zero o2 signal. Once they start sharing, I'll hopefully get a nice full signal meter at work again

Claiming that it is "widely acknowledged that o2 has one of the better networks in the UK" without quoting any data to back it up then it invalidates this claim.

Perhaps ,different people have different experiences with O2 depending on several factors, mobile device, area etc. BUT when it comes to overall network performance, O2 has had the most outages in 2009 than any other operator. This alone should tell you something.

Is this only affecting iPhone users or data usage in general? Because I am using BlackBerry and haven't noticed any data outage yet *touch wood*!

This is why network exclusivity is a bad idea, its good that all the major networks will have the iphone but the problem will remain for now since so many iphone users use O2

Had this problem at Victoria this morning when trying to find out why the trains were all delayed. Luckily there was WiFi nearby (from The Cloud, which seem to allow iPhone/O2 users access).

This outage is nothing to do where with you're located! It's just luck to whether you get a working DHCP server or not in their datacenter.

Hehe... that was my experience with T-Mobile too. Never got good enough signal to use data, let alone have problems connecting to the data network!!

I've not had any problems but a friend who also stays in Glasgow hasn't had data for the past couple of days either. Might be more than London effected.