O2 network buckling under iPhone pressure once again [UK]

For the third time in 3 weeks the O2 data network was unavailable for many across the UK today.

Sporadic reports from Neowin's own members and those on Twitter suggest there was no connectivity to the data network for over 1 hour. The problem began on July 21 during which time users were unable to connect to the idata portion of O2's network. The issue occurred again last Tuesday and users began reporting problems again today.

O2 originally apologised for the network failure stating at the time: "from early afternoon yesterday, we suffered a fault with our data network. We have identified the cause of the fault, which relates to the allocation of IP addresses needed to establish a data connection."

It's not immediately clear what the fault was this time but users of O2's data network were affected. O2 representatives confirmed technicians were currently investigating the issue and stated "we're having a problem with our data network which will affect data services for some customers. We are working to fix this ASAP."

After the outage O2 confirmed "we've fixed our data network, you should now be able to access the internet again."

Updated: O2 data network is now back online.

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28 Comments

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OK fine neowin; don't report on how cisco's academy site was down the other day UNEXPECTIDLY for 5 hours at first, came up and went down 15 minutes later (correct logins gave 'system error' messages before it was pulled again) for a further 3 hours...

But report on O2... right, ok.

n_K said,
OK fine neowin; don't report on how cisco's academy site was down the other day UNEXPECTIDLY for 5 hours at first, came up and went down 15 minutes later (correct logins gave 'system error' messages before it was pulled again) for a further 3 hours...

But report on O2... right, ok.

Did you report it? I suspect not.

Regardless, assuming you're talking about http://en.wikipedia.org/wiki/Cisco_Networking_Academy - that both has nowhere near the millions of users that use O2 every day, and is barely tech news related.

If you want to complain at someone, complain at Cisco.

This is really starting to annoy me. I knew something was wrong when I was on my lunch at work, which is in the middle of a city with full 3G reception and it wouldn't connect, just gave me the usual 'cannot activate celullar data network'.

I thought this only affected iPhone users. Blackberry's are not affected according to BBC news.

Didn't notice. But then I've been in the office all day. I don't use the phone much for anything other than push mail anyway. 3G is just too slow on the iPhone yet nice and fast on a laptop.

Bhav said,
Vodafone FTW! :D

The traffic shaping thing is bound to happen eventually.

Vodafone and O2 now share masts...

ccuk said,

Vodafone and O2 now share masts...


Not widespread they don't. The sharing of networks is a slow and gradual process of consolidation. Also sharing of masts != sharing of core network.

protocol7 said,
Guess they'll start traffic shaping soon. Easier than upgrading the infrastructure.

Even though it says it's an address allocation issue. Which has nothing to do with bandwidth usage. Seeing as this is a tech site I thought you'd know that. However you probably didn't read the article, did you?

d4v1d05 said,
Even though it says it's an address allocation issue. Which has nothing to do with bandwidth usage. Seeing as this is a tech site I thought you'd know that. However you probably didn't read the article, did you?

No last time was an IP address allocation issue, this time who knows?? And traffic shaping to stabilise the network would easily allow quicker reallocation of IP addresses, guess you shouldn't be such a smart arse on a tech forum.

OH FFS, get them bloody icraps of the network! i wondered why i cant access the dam data connection, having push email is a MUST for me!
Bloody iphones and that useless iphone store, causing way to much traffic

What about O2? Surely if they enter into an exclusivity contract they understand the extra pressure placed on the network.

PureLegend said,
What about O2? Surely if they enter into an exclusivity contract they understand the extra pressure placed on the network.

Yeah. It's annoying really that they've gone all out to win the iPhone exclusivity contract, and now the Palm Pre contract, and yet are not willing to invest in their network to ensure purchasers of those devices have a good service. It's like America's AT&T all over again.

OH FFS, get them bloody icraps of the network! i wondered why i cant access the dam data connection, having push email is a MUST for me!
Bloody iphones and that useless iphone store, causing way to much traffic

iPhone users are paying customers just like you are. What makes your needs so much more important than mine?!

Yeah, it's not iPhone users causing it - if anything those with Push e-Mail can't be helping with the constant stream of data...

Imagine what it'll be like when the Palm Pre's launched? It's gonna be chaos..

I am not the greatest Apple fan as people know, but the fault lies with o2 here for not recognising the potential strain the phone would cause their network

tunafish said,
OH FFS, get them bloody icraps of the network! i wondered why i cant access the dam data connection, having push email is a MUST for me!
Bloody iphones and that useless iphone store, causing way to much traffic

(snipped)Just because the news poster wanted to throw iPhone in the title in order to stir more interest in the story, doesn't mean that the iPhone is really at fault here. O2 is at fault. No where is an O2 rep saying "Damn iPhones caused out network to go down." (snipped)

TCLN Ryster said,
Yeah. It's annoying really that they've gone all out to win the iPhone exclusivity contract, and now the Palm Pre contract, and yet are not willing to invest in their network to ensure purchasers of those devices have a good service. It's like America's AT&T all over again.


Just continuing with the typical BT operating policy, live fat off the profits and redirect as little as possible funding back into the networks to upgrade them. I am really not surprised at this at all! I can see 02 being forced to issue unlock codes for older 1st and 2nd gen Phones once they are only exclusively selling the 3rd Gen S model.

tunafish said,
Is this just for the O2 iphone side of things or the whole of O2 data network?

It's the same network as far as I know. The entire thing is down. I can't get a connection on my Nokia N95