A log-in problem that shut many users out of Skype's popular VoIP service for nearly 14 hours appears to be over, but the company said more work remains to be done. At 3:53 a.m. GMT, Skype seemed to be operating normally, with users in Asia able to log in, view their contact lists, place calls, and send messages. However, there was no official confirmation on Skype's Heartbeat blog that the glitch responsible for the log-in problem had been resolved.
"We're fixing issues in our networking software and monitoring the clients getting online with increased success," the company said in a blog post at 4:00 a.m. GMT. News of the Skype outage first came at around 2:00 p.m. GMT on Thursday, when the company announced that a "software issue" was preventing users from logging into the VoIP (voice over Internet Protocol) service and said the problem was expected to be fixed within 12 to 24 hours. Eight hours later, the company's engineers were still working on the problem.