Outlook.com, Hotmail, and Skydrive experiened service disruptions

Microsoft's status website for many of its online services is reporting a disruption to normal operations to many of its online services as of about 5:35 PT/ 8:35 EST. Included in the disruption to normal operations are Hotmail, Outlook.com, Calendar, and Skydrive.

An interesting note on the calendar issue is that it states that Microsoft is performing maintenance on the product which doesn't really mean its an outage (assuming it was scheduled). We hope, but have no information about, is that Microsoft is finally updating the aged calendar for Outlook.com users. As of about 9:15PM, the calendar issue has been resolved but the old design is still present. 

The other issues related to Skydrive, Hotmail and Outlook.com appear to be more serious with each service having issues that affect the end user experience that is not related to on-going maintenance.

While Microsoft's online services have traditionally had exceptional uptime, this is the second disruption to the service with the last outage occurring on February 1st.

[Updates] As of 9:07PM, Skydrive service has been restored | As of about 9:15PM, the calendar issue has been resolved. | As of about 10:20AM on 3.13, all services appear to be back up and running.

Source: Status.Live.com

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40 Comments

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Torolol said,
Office 363 affected, yes its no longer Office 365 by this year

if so i think we are about 340... and for enterprises (like mine) we still stuck at office 2010 and lync 2010, etc... where are the latest versions promised to be end of february (hopefully they meant 2013 and not 2014 or later)?

Come on, are we going to report every time this happens to MS? This kind of thing is commonplace with any web service, and is not a global system failure.

iCloud:
Monday, March 11, 2013
Multiple iCloud Services - 7:11 PM - 8:51 PM - Some users affected
Users may have been unable to use iCloud Documents, Photo Stream, iPhoto Journals, or Backup & Restore.

Gmail:
2/15/13 1:14 PM
We're investigating reports of an issue with Google Mail. We will provide more information shortly.
Affected users are unable to login to Google Mail when using Single Sign-On Authentication.

Yahoo:
03/12/13
10:08 AM PST: Customers reporting significant delay in receiving emails

Some Yahoo! Small Business customers may be experiencing delays with email delivery when using the Yahoo! Mail web interface or a POP client such as Microsoft Outlook, Outlook Express, or Mozilla Thunderbird, etc.

gmail has had many downtimes, just like any online service. Most people don't experience downtime with outlook/Hotmail... it's only usually a minimal impact.

Can we have a survey to find out (A) number of people actually experiencing the down time, and (B) number of people expressing outrage over the down time?

In fact, not just for this. For everything anybody is ever outraged about, I'd like to know these figures.

This has become a regular occurrence now. I was hoping to use Outlook.com to replace my old Aim.com address but at this rate I'm going to have to go back. In the past couple of months I've had more outages with Microsoft that I had with Aol in over half a decade. Microsoft needs to take reliability much more seriously.

Obviously not, but the idea of your data being inaccessible in both situations sucks, and is good reason why people can't solely rely on the cloud, regardless of the company behind it, simply for the fact that things like this happen.

Otherwise, you might as well quit advertising with the "ACCESS YOUR DATA FROM ANYWHERE!!! " line.

If it is because of updates to the system, a notice should of been sent out. Annoys me when work is done on something that affects millions and no word is mentioned. Hopefully MS will get things working again soon.

This is the first time I've been affected by any of the various Microsoft related outages over the past few months and as luck would have it it's the account I use for work using a custom domain, wonderful! -_-

I am kind of concerned though, Microsoft's systems have always been stable for as long as I've used them but in the past few months they seem to be having regular problems, wonder what they've been doing behind the scenes...

Fingers crossed it resolves itself by the time I get up tomorrow morning. And that there's a nice new calendar on Outlook.com too.

prettyconfusd said,
I am kind of concerned though, Microsoft's systems have always been stable for as long as I've used them but in the past few months they seem to be having regular problems, wonder what they've been doing behind the scenes...

Huge number of server updates and software updates, I would guess. What I'm worried about is that issues like this will scare them away from doing regular updates.

[quote=prettyconfusd said,]...wonder what they've been doing behind the scenes...
quote]

Probably a lot. They're a pretty busy company right now.

All leading up to the terrible forced switch to the Outlook design.

Because Uni-color pages with no frames and only icons is good web design.. /not

DAOWAce said,
All leading up to the terrible forced switch to the Outlook design.

Because Uni-color pages with no frames and only icons is good web design.. /not


The new Outlook is gorgeous. Every time I go to Gmail now I think it looks garish, I'm glad I don't have to use it.

Of course I do.

Everything is compactly sorted, spaced by lines, in an easy to read font with text based buttons available at all times with a pleasant same color design only shifting slightly on the gradient scale.

Outlook on the other hand has striking contrast with the pure blue/white/gray colors (not a dimmer white gradient like Hotmail). Color aside; everything is just floating on the page with no frames whatsoever with a bigger, stylized font (read: takes up more screen space) and has contextual buttons that only appear when something is selected, not all the time.

This is the same type of complaint Gmail had with its new layout design. Elements thrown on a page with no borders or outlines is not good design; it looks terrible and it's also confusing and awkward to use; it's just not natural.

I use a stylish mod for Gmail to get the old look back; going to have to do the same for Outlook once they force us over.

DAOWAce said,
Of course I do.

Everything is compactly sorted, spaced by lines, in an easy to read font with text based buttons available at all times with a pleasant same color design only shifting slightly on the gradient scale.

Outlook on the other hand has striking contrast with the pure blue/white/gray colors (not a dimmer white gradient like Hotmail). Color aside; everything is just floating on the page with no frames whatsoever with a bigger, stylized font (read: takes up more screen space) and has contextual buttons that only appear when something is selected, not all the time.

This is the same type of complaint Gmail had with its new layout design. Elements thrown on a page with no borders or outlines is not good design; it looks terrible and it's also confusing and awkward to use; it's just not natural.

I use a stylish mod for Gmail to get the old look back; going to have to do the same for Outlook once they force us over.


That's all your preference... but the majority love it. However...
1) "shifting slightly on the gradient scale" - it was not just slightly, it was major gradients, and very out-dated looking.
2) "striking contrast with pure blue/white/gray" - it's bold, slick, clean and minimalistic. If you don't like that blue, you can choose from many other softer colours in the Settings menu... this is why they kept the theme colours, for user preference.
3) "everything is just floating on the page with no frames " There are no frames or any of that because it's not needed with the subtle contrast. That's the beauty of metro, content first and no chrome.
4) "takes up more screen space" - Actually, with the way the page is laid out in the horizontal format now, it takes less screen space. Also, if you feel the fonts are too big, again, in the settings menu, there is an option to change the fonts and sizes.

Why not actually play around and learn to use it before complaining about things that are all customizable to suit user-preference.

Not sure what you're talking about; my entire page is almost entirely white. Are you talking about the old theme before this one? I can't remember it anymore.

I'm aware of the color selection, I set it to black, which unfortunately didn't change the whole theme to black, just the top bar, which is kind of obnoxious. 'Course, a black layout would kind of break most e-mails.. might try it out anyway with a Stylish mod.

How are frames not needed? Look at something on the left of your screen and try to trace it over to the the far right with zero guidelines and big breaks between the objects in the same line; it's difficult. The old theme has line separators for every e-mail; it's very easy to follow and gives you a clear picture of where things start and end. (Hell, even Gmail's new theme has line separators)

The text is stylized and bigger; it's harder to read and takes up more screen space. Don't know about you, but I can fit all 35 e-mails on my screen on the old theme with room to spare. Outlook can't fit all 35 e-mails; it requires some scrolling (mostly due to the 2 giant bars at the top).

I'm not seeing anywhere to change the font of the UI; only what the default font is when you compose an e-mail, which is largely irrelevant.

Like I said; there is nothing that can be done about the UI; we have to resort to something like Stylish, just as we did with Gmail (though they actually had a bunch of actual themes, not just a top bar and highlight color selection).

siah1214 said,
Whenever these interruptions I'm not affected. MS must really love me.

same here. Rocking my Hotmail/MS account since 1998.

Have to admit that you're half right. Gmail is still and always will be my spam box, but Microsoft are having an awful year right now with reliability. They need to get on top of this asap, because they aren't doing themselves or their customers any favours.

ahoncbt said,
Once again?? so unreliable!!! It better to use gmail/gdrive etc

Really? Visit outlook.com yourself and there's 99% chance you'll have no problems.
Neowin only reports Microsoft's failures, not those of your lovely Gmail (which obviously have them too).

Cøi said,

Really? Visit outlook.com yourself and there's 99% chance you'll have no problems.
Neowin only reports Microsoft's failures, not those of your lovely Gmail (which obviously have them too).

I've been a GMail user for the last 5 years and I hand on heart can't remember the last time I experienced an interruption to service. And I'm checking it all day, every day, on a variety of mobile devices.