Palm Pre post launch user reported problems surface

When a product is hyped up as much as the Palm Pre was you would expect a flawless product when launched. But if history is anything of an indicator there will be initial issues and of course the Pre is no different.

The Palm Pre went on sale this past Saturday and reports from users are coming in about issues with screen uniformity, Pre's that are running hot, phones that are experiencing random shut downs and some have dead pixels.

The picture posted below is what many users are reporting as screen uniformity problems. Speculation is that it is due to the phone over heating but the cause still remains unknown. The phones initial issues, unfortunately, are not all the uncommon in today's technology world. Looking back at the iPhone launch it was plagued with activation issues and the Blackberry Storm's launch with pre-mature software; Palm is in good company.

All of the mentioned issues are generally expected when you purchase the first generation of a product that is as complex as this device. If you're wanting a Pre but don't want to deal with the potential issues waiting a month or two may be a good idea so that a software fix can be issued and production teething kinks can be worked out. Also, always remember that generally only the users with problems post most don't create threads or write articles to state that their Pre is flawless.

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19 Comments

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I am generally satisfied with my Pre. My only mishap or problem has to do with Battery Life, but otherwise mine is working great. No screen defects or anything like that, it seems as though most problems can be fixed through webOS updates.

I have similar spots on my HTC Titan. I think we all decided that it was related to the vibration generator for the vibrate feature. Someone took one apart and it was right there behind the screen where the white spots are. I din't start seeing the spots on mine until I started using vibrate for my ringer.
Another theory was that it was due to heat from one of the chips on the board.

As for the name of the "pre" I think the second version is going to be called the "Viously" or the "vent" or maybe even "posterous".
David

I've had two HTC phones and a Palm 800w that all had similar "defects" in the screen. This isn't just a problem with the Pre, it's just the nature of the technology. It will get better in time, but to insinuate that this issue is limited only the Pre's screen is crazy.

roadwarrior said,
If no one buys the first generation of anything, then companies have no money or incentive to develop the second generation.

Or perhaps they'd have incentive to test more exhaustively and release a less problematic product. The perception that problems in the first generation of a product are perfectly acceptable has lead to companies slashing testing budgets.

Yeap. This problem has existed in LCD based devices for as long as we've been using LCDs lol.

I rem. my HTC/Sprint Mogul that had white spots in it that looked a lot WORSE than that pre-pic. HTC never fixed those or cared about fixing them over the life of the product.

Even though I'm a long time iPhone wanter and against the Pre, I don't see why it wouldn't have problems. It's a huge product that they made from scratch and who made the Pre? Humans...

It was probably inevitable, or close of being so...

Tjcrazy said,
Am I missing something? What is the picture showing?

It's showing us a huge red circle with arrows pointing towards the centre....must be a design flaw..

It is showing the lighter areas of the screen... They shouldn't be there such areas only happen when there is pressure put on the screen or the screen is being warped by something... in this case the speculation is heat.

Cartoondad said,
It's showing us a huge red circle with arrows pointing towards the centre....must be a design flaw..

LOL!

The bottom corners are being reported to turn yellowish. Too bad Neowin didn't have the sense to take a picture with a white background as in the e-mail screen so we could see the discoloration (or whomever took the picture).