PlayStation Network in Europe hit by sign-in issues following PS4 launch

Ahead of the PlayStation 4 launch in Europe today, Sony made the decision to temporarily disable two features of its PlayStation Network service to try to deal with an expected surge of users signing into PSN. Unfortunately, those preparations have not been as successful as planned, as many PS4 buyers in Europe have reported they have been unable to sign into PSN today.

In a post today on the PlayStation Europe blog, Sony says it is aware of the sign-in issues and as a result has disabled another one of PSN's features for the time being, the "redeem voucher" option. Sony stated, "Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this stage." This feature has also been disabled for the North American PSN network as well.

The post stresses that users can still access the PlayStation Store to purchase items but that just the voucher selection to pay for content has been shut down for now. All of the other PSN features, including online multiplayer gaming, trophies, friends and more, are still up and running. Sony has yet to announce just how many PS4 consoles it has sold in Europe since the launch about a day ago.

Source: Sony | Image via Sony

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Except it wasn't a fix. They disabled more stuff. By what they're disabling they have issues with inter-server communication. The probably took the amateur route and required anything that can only happen once, such as a financial transaction, and put it on only one server rather than using a distributed queuing system that allows expanding capacity easily.

Spicoli said,
Except it wasn't a fix. They disabled more stuff. By what they're disabling they have issues with inter-server communication. The probably took the amateur route and required anything that can only happen once, such as a financial transaction, and put it on only one server rather than using a distributed queuing system that allows expanding capacity easily.

I guess Microsoft should be doing the same since they haven't disabled features but they still have multiple server issues. LOL.

Said it once and will say it again. Sony are late to the game and their infrastructure is just not up to scratch. It's only a matter of time before MS or Amazon get the call to their Azure or S3 departments and it'd be for the best.

Sony is gonna be first in Europe ( as always ) with second being distant. Europeans are smart.

All these insignificant problems will be fixed in no time and we'll be left with superior hardware for at least the next 5-7 years whilst it cost cheaper. I give 'em a break. Nevermind.

Raylan Givens said,
Sony is gonna be first in Europe ( as always ) with second being distant. Europeans are smart.

All these insignificant problems will be fixed in no time and we'll be left with superior hardware for at least the next 5-7 years whilst it cost cheaper. I give 'em a break. Nevermind.


First, it isn't a simple fix when Sony doesn't have the knowledge or capability to build out the server architecture needed for what the 'think' they are doing.

Second, it isn't cheaper for the same hardware... You get a lot more in the competition's box (which can then be leveraged by developers unlike for the PS4)...

M_Lyons10 said,

First, it isn't a simple fix when Sony doesn't have the knowledge or capability to build out the server architecture needed for what the 'think' they are doing.

Second, it isn't cheaper for the same hardware... You get a lot more in the competition's box (which can then be leveraged by developers unlike for the PS4)...


The scale at which Sony, Microsoft, and other companies operate at is enormous. Even Microsoft had disruptions of service.

dead.cell said,

The scale at which Sony, Microsoft, and other companies operate at is enormous. Even Microsoft had disruptions of service.

The game console side is not really that big. They run about 80 million units each which is pretty tiny compared to how many clients you service with a major web site. What percentage of those are even active on-line at any one time? Now they're talking about having to shutdown parts due to a few hundred thousand more? Then the whole hacking incident that took them down for weeks.

auziez said,
well expected to happen with all the investment sony has done into their online infrastructure!!

Exactly. That's what you get for not charging for online play, app access.

Early adopters get the bragging rights for new consoles, but also the bugs that are bound to be present. I think most people are savvy enough to know this going in.

Spicoli said,
This isn't really a bug. It's a long term problem with their on-line infrastructure. They just don't seem to understand how to do it.

This.

Spicoli said,
This isn't really a bug. It's a long term problem with their on-line infrastructure. They just don't seem to understand how to do it.

Well throughout the last generation they let users have access to online for nothing, so I can't imagine they're ploughing as much money into them as Microsoft is, who have charged for Xbox Live ever since it launched on the Original Xbox, PSN always seemed to have issues whenever a fairly popular game got released on PS3 and everyone tried to play it. Now you have to pay to play online in PS4 it should get better in the future.

McKay said,

Well throughout the last generation they let users have access to online for nothing, so I can't imagine they're ploughing as much money into them as Microsoft is, who have charged for Xbox Live ever since it launched on the Original Xbox, PSN always seemed to have issues whenever a fairly popular game got released on PS3 and everyone tried to play it. Now you have to pay to play online in PS4 it should get better in the future.


It unfortunately isn't that simple. Sony just doesn't understand cloud...

Sony doesn't understand cloud? What? Do you even know what "cloud" is without that fancy word or do you actually believe it's a cloud in the sky what keeps things running?

alwaysonacoffebreak said,
Sony doesn't understand cloud? What? Do you even know what "cloud" is without that fancy word or do you actually believe it's a cloud in the sky what keeps things running?

I really don't think a personal attack on a forum makes Sony any better at this.

Sony doesn't have to be good in "cloud" as such thing doesn't exist. What does is servers and they are good enough in that. Once you get 10 of millions of people connecting to your service at once and you have no problems let me know until then keep your mouth shut.

Edited by zhangm, Dec 1 2013, 12:00am :

Spicoli said,
The batteries running the servers must have caught on fire.

does sony have servers? I thought ps users don't believe in those.

What a suprise. We all know PSN doesn't hold a candle to Xbox Live though server wise.
Sony expected to have 5 million PS4's sold in no time, but now their network can't even handle 2. That's just poor, even with the shutdown of features they mentioned for the launch.
Can't wait to see the fanboys make up excuses again though.

^ I wasn't referring to that one, but thanks for proving my point that there's been multiple articles about Xbox Live's issues.
I was referring to the one where people couldn't play online and certain store features weren't working, either.
Oh, the irony.

Spicoli said,
I think you may want to look up what irony means. I see nothing where Microsoft had to disable features to handle the load for a few hundred thousand new users.

^THIS

Spicoli said,
I think you may want to look up what irony means. I see nothing where Microsoft had to disable features to handle the load for a few hundred thousand new users.

That wasn't the point, I'm sorry if you missed that.

Thief000 said,

^THIS


There's a like button for a reason.