Q&A: Your questions answered on the Nokia Lumia 930

Over three months after it was first announced, the Nokia Lumia 930 has recently gone on sale in some parts of the world. Microsoft has most recently launched the device in the United Kingdom, and it will soon be available in many more markets.

Microsoft UK has kindly provided a Lumia 930 to us to try out, and we’ll be publishing a full review of the new flagship once we’ve given it a thorough shakedown and put it through its paces.

We’ve been using the device for just over a week, so we’ve had a bit of time to try it out and see what it has to offer. But before we publish our full review, we’d like to hear from you if you have any questions about the Lumia 930.

The device is near-identical to the Lumia Icon (or 929), which has been sold exclusively in the United States by Verizon since February. The Lumia 930 features a Qualcomm Snapdragon 800 (MSM8974) chipset with a quad-core 2.2GHz Krait 400 CPU and 450MHz Adreno 330 GPU, along with 2GB of RAM. 32GB of storage is included, but there’s no microSD slot to expand that if you run out.

Up front, there’s a 5-inch OLED screen with Full HD (1920x1080px) resolution, protected by Corning Gorilla Glass 3, as well as a 1.2MP selfie-cam capable of recording 720p video. On the back, you’ll find a 20MP PureView camera with backside-illuminated sensor, ZEISS optics and dual-LED flash.

On the face of it, the Lumia 930 may not seem like the flagship that some may be hoping for. A quick glance at the spec sheet shows that Samsung’s Galaxy S5, for example, has a newer, faster processor; and the LG G3 has a larger, higher-resolution display. Both of these devices are thinner and lighter than the 930 as well; both include larger batteries than the 930; and both feature higher-resolution front cameras capable of capturing 1080p video.

But of course the spec sheet always tells an incomplete story about any device. That’s why we’re inviting you to ask any questions that you might have about the Lumia 930 in the comments below.

Please feel free to ask about anything related to the new handset and we’ll do our best to answer your questions. Bear in mind that we may not be able to answer certain enquiries immediately – we may need a bit more time to fully form impressions of battery life or performance, for example, but if there are any questions that we can’t immediately answer, we’ll make every effort to address them when we publish our full review of the device.

For now, though, it’s over to you: so, what would you like to know about the Lumia 930?


Thanks to everyone for their questions! This Q&A is now closed. 

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Hi. Had my 930 with O2 for just over a week now. Got a couple of questions/issues:

1. I sometimes get a symbol to the right of the WiFi symbol that looks like a list (white rectangle with 3 lines). It does not appear in the user manual and I have no idea what it represents ... any suggestions?

2. Had several issues trying to send images with MMS and emails. With email I get "Can't send message. Try again." With emails the message is, "We weren't able to send this message, so we've put it in your drafts folder. Before you try sending it again, you can check to see if the address is correct and that no attachments are too large". The address was correct and the attachment was 500k. Are the 2 problems related? I am at home with good wifi and phone signals.

3. Overall I am very pleased with the 930. I went for the 930 as it was a windows phone and I do a lot of work in the windows environment. However, I am shocked at how poorly the windows family integrates with the phone, for example I would expect it to synch with my PC Outlook (Calendar, Contacts, etc) but it doesn't as far as I am aware. Did I miss something obvious?

The symbol you've described lets you know that you have notifications waiting for you in the Action Center. Swipe down from the top of the screen to open the Action Center, and you'll see notifications from your apps, including missed calls, new messages and emails, alerts from apps etc.

You might want to contact your carrier to check that all of your MMS settings have been configured correctly.

The phone doesn't connect with Outlook on your PC in the same way that the old Windows Mobile did - there's no direct link between the two. Instead, everything is connected through your Microsoft Account (what used to be 'Live ID'). If you're not using the same Microsoft Account in Outlook on your PC that you use on your device, there's no way for the two to synchronise and share data between them.

I'm afraid not - Microsoft isn't sharing any details on rollout plans for specific markets yet. Hope you don't have to wait too long!

Hmm. I have exactly the same problem - double-checked all settings but exactly the same error message comes up as soon as I flick the switch. :(

Yeah, I'd say that's a pretty good guess - I've tested it with US settings on Dev Preview and it all works fine (although frankly the user experience of Narrator Mode isn't exactly perfect - but that's another story...). I don't have any info either way, but let's hope that when Cortana launches in the UK, Narrator works properly too.

A bit poor to ship it with the feature embedded in the UI but not enabled though. (BTW I've also confirmed the same issue on the Lumia 630 that MS UK provided to us.)

I wasn't really sure what to expect from the feature anyway, I was just messing about in the settings and it sounded interesting. It would be nice if you could get the phone to read out text messages again, as once you dismiss it, there doesn't seem to be a way to have them read out again.

There is another cool feature regarding predictive text and speech, that no other phones seem to have, but I'd rather not mention it, in case it gets removed. :)

Microsoft has said it will provide 36 months of updates to all Windows Phones. http://www.neowin.net/news/win...tended-from-18-to-36-months

There's no way to get them to commit to supporting "the next Windows Phone operating system" specifically, because they're not even officially acknowledging the existence of such a thing! Let's just say that, given their commitment to 36 months of support, the odds seem to be in favour of that! :)

So if the 930 will not be sold in the US, this means there is no current high end phone on AT&T. And really no plan to have one. Try going into an AT&T store (I mean iPhone store). and ask for a windows phone. First problem is you won't find any.

The display does take a little longer to come on compared with the Lumia 920. I'm not sure that it's fair to call that "unresponsiveness"; it's noticeable, but we're talking fractions of a second rather than a major delay.

The Lumia 930's spec sheet lists support for frequencies in the 1900MHz band; however, T-Mobile operates its non-LTE '4G' services in both 1700 and 1900. Its 1900MHz services do not support DC-HSPA+, unlike those in the 1700MHz frequencies, which means that you won't be able to connect at faster speeds.

(And let's be honest, T-Mobile might market those speeds as '4G', but everyone else calls these UMTS/HSPA+ speeds "3G" or "3.5G".)

There's no guarantee that everything will work exactly as suggested on paper either - that's always the danger of purchasing a device that's not officially supported in your part of the world. Buyer, beware!

There two issues I noted with Lumia 930, which I bought yesterday:
1- Microsoft should never have given an exclusive sale of the white version to Phones 4 U. The sales assistants did not even know that they had Lumia 930.

2- The device heats up. It reminds me android devices. What is wrong with it? What is causing the heat? Also the battery is not as good as Microsoft is claiming.

Advice to Microsoft:
A SIM-Free £440.00 mobile device should only be sold through those outlets that know how to sell it, but not Phones 4 U.

And when am I going to get the free offer that comes with it?

Apart from the above, especially the heat, it is a great device to hold in your hand and use. But then again the heat is terrible. Microsoft must d something about the heat.

Specifically on the battery issue, there are a few things you can do to help with this - some of which you may already have done.

- Turn off Bluetooth and NFC when not in use (if you use these features regularly, you can always pin them to the Action Center for quick access, but they are otherwise a drain on the battery).
- Change your email settings from 'push' to every 15 or 30 minutes, if possible.
- Turn off automatic image back-up if you take lots of photos - this can be a major battery killer.
- Switch to the 'dark' OS theme - the OLED panel uses considerably less power to display black-heavy screens than it does to illuminate the white screens used throughout the 'light' theme. If you spend a lot of your day looking at your phone, this can make a big difference!
- Use Battery Saver to check if any particular apps are drinking your battery's juice like a drunken sailor.

I'm sure you can find plenty more tips out there to help you to squeeze more life out of your 930's battery, but these are the ones that have helped me the most. I hope they help!

You should speak to Phones 4u regarding how you can claim the free offer.

Many thanks for the advice. I have already used the battery saver and agree with your comments about how I could check and may be display the apps that are tough on the battery.

Today, the devise is behaving better - no heating. I am not sure why!!

By the way, any idea when "Here City lens" would be installable on Lumia 930? it appears there is an issue with the resolution and trust Microsoft/Nokia will be upgrading the app.

I keep hearing it has no 'glance' screen... which seem inexcusable. Is one ever going to come to the phone? If not, then I'm seriously not interested.

That's correct - neither the Lumia 930 nor its sister, the Icon, support Glance. The 5-inch 1080p OLED panel that Nokia uses in the 930/Icon doesn't have display memory, which prevents this feature from being implemented.

We know that Microsoft/Nokia has been looking at ways to work around the lack of display memory to see if there's some software trickery that could be used to bring Glance to these devices, but it's not a high priority, given that there are other more important features that their engineers are working on for a broader range of devices.

The 930 does support double-tap-to-wake though.

Well, here's hoping that all future Lumia phones don't have that design drawback. It's pretty inexcusable for a hero/top-line phone for sure.

I won't buy another Lumia without it. It's literally the most useful feature on my 920. I don't want to go backwards.

pmbAustin said,
Well, here's hoping that all future Lumia phones don't have that design drawback. It's pretty inexcusable for a hero/top-line phone for sure.

I won't buy another Lumia without it. It's literally the most useful feature on my 920. I don't want to go backwards.

that's what I thought when I was going to switch from 920 to 930, then after one day I completely forgot the Glance and enjoyed the wonderful 930 (which I broke the screen indeed...)

The static IP option isn't available on the 930 that Microsoft UK provided to us (running OS build 12397; latest firmware release 51003).

I don't find the thickness a problem personally (but then my regular day-to-day device is a Lumia 920, which isn't exactly thin or light!). But the Lumia 930 is undoubtedly both chunky and fairly heavy - for example, it's thicker and 18g heavier than the bigger LG G3, and 22g heavier than the similarly sized Galaxy S5.

I find it pretty pleasant to use and hold - it's reassuringly solid. Even so, I do wish it was a bit thinner and lighter.

gcaw said,
I don't find the thickness a problem personally (but then my regular day-to-day device is a Lumia 920, which isn't exactly thin or light!). But the Lumia 930 is undoubtedly both chunky and fairly heavy - for example, it's thicker and 18g heavier than the bigger LG G3, and 22g heavier than the similarly sized Galaxy S5.

Thanks for the answers.

Is it thinner than the 920? Could you give exact measurements or pictures please?
Hmm, I don't think 18-22g to be that much of a difference.

You forgot my email question. :D

I currently have a 920, and I'm really happy with it with one exception: Battery usage/charging. I'm not able to charge it using the USB port on a small ultrabbook, seems like it needs some oompf to charge. Also, when driving I'd like to use both bluetooth and the Drive app. The 920's battery will actually slowly deplete even when it's plugged in to a charger because of its massive battery drain (I'm assuming this is GPS related). I'd like to know if the 930 fares any better in these situations?

On the first point, I've had no trouble charging the 930 on my Ultrabook, although as with any device, the charging is slower than plugging it into the mains or charging it on a wireless pad.

On the second point, I'm afraid I don't drive at the moment (a benefit of living in a city with excellent public transport!), so sadly I can't test that out myself - but I'll see what I can do to get you an answer about that. No promises, but I'll do my best.

So upgrading from the icon to the 930 is not a good idea?. Also is the 930's back colored plastic or fiberglass or something?

It's not really an upgrade unless you're desperate for a green or orange phone :). The back cover is made of polycarbonate plastic.

There's no upgrade path from the Icon to the 930. The Icon is effectively the US version of the 930, albeit available exclusively for Verizon's network. Microsoft has said that it will not offer the 930 in the US.

Given that the 930 and Icon are virtually identical, there would be no reason to switch from one to the other (unless, perhaps, you were changing carriers). But there is no 'upgrade' between the two, as the specs are fundamentally identical.

The rear coloured area on the 930 is a bonded non-removable polycarbonate inlay (very similar to the Lumia 925).

They are the same on the hardware side, except for some differences in LTE bands support, which is understandable, and support for CDMA on Icon.

http://www.gsmarena.com/compar...one1=6227&idPhone2=5833

On the software side, 930 comes with WP8.1 cyan, but Icon comes with WP8 black, although newer units might already be coming with cyan installed.

It's not an issue though, since Icon will get the cyan update soon anyway.

Officially, no. Microsoft has confirmed to us (as it has to other news outlets) that it has no plans to offer the Lumia 930 in the US, because of its exclusivity arrangement with Verizon, which offers the handset there as the Lumia Icon.

Some independent retailers have been unofficially importing the 930 (http://www.neowin.net/news/nok...n-us-unofficially-for-69999). However, this version only supports 4G LTE 800, 900, 1800, 2100 and 2600, whereas AT&T uses bands in the 700, 1700, 1900 and 2300MHz ranges. It should work okay with AT&T's UMTS network where available, but not having 4G connectivity would be a shame - especially given the price of the device.

Well that's frustrating. I guess there's no 'flagship' on the horizon for me then. Might have to see if there's another phone out there to play with this year.

How do you find the charging, does it take a long time to charge up? Also does it run hot for you when playing any games or even using the camera app?

(I have a 930, and these two things are my biggest downers for it at the moment, thou not sure if a widespread problem)

P.S Its a really great phone, i upgraded from a 800 and they are worlds apart, window phone 8.1 is much better, and the camera is very nice, very happy with it :)

Funny you should mention that - I was charging it on the wireless pad last night and thought it was taking a little while. That said, I haven't noticed any such issues when plugging it directly into the mains, and the wireless charging hasn't been slow that I've been frustrated by it.

It's interesting to hear that you've found it to be a problem though - it's something I'll definitely be keeping an eye on over the next few days!

Most devices tend to get pretty warm if you're doing stuff like playing graphics-intensive games. Similarly, the other Lumia PureView devices I've used and owned (920, 925, 1020, 1520) have got pretty warm around the camera during extended use. In my experience of using the 930 so far, I haven't found it to be especially hot during use in either of these scenarios - although it can be a bit hot when you pick it up after charging!

Glad to hear you're enjoying the device so far though! :)

Hi guys, I'm thinking about upgrading to a 930 from the 800 I've had for a while. How much better is the camera? I took lots of blurry pics with my 800 because of the shutter pause (not sure that's the correct tech term). Will I get that with the 930? Thanks

The camera is MASSIVELY better than the Lumia 800. The comparison is like night and day. I owned the 800 (until it suddenly died after six months), and found its camera to be hopelessly disappointing. The 930's camera is infinitely better, both in good lighting and low-light conditions.

The 930 features Nokia's PureView imaging technology and optical image stabilization that allow it to take far superior images to what the 800 was capable of. There are also much better software features, like Nokia Camera, and firmware enhancements to make image processing more efficient than back in the WP7 days. Yes, it's still possible to get a blurred shot with the 930, but it's much rarer than with the 800 thanks to the OIS.

We'll cover the 930's camera in more detail in our full review, but suffice it to say that the camera is much, MUCH better than the 800 ever was.

is the display quality the same? are whites perfectly white or a yellow hue?
if you hide the verizon logo, which one feels the better device?

I'm afraid I can't give you a side-by-side comparison - our Lumia Icon is in the US and the 930 is in London!

I can tell you that the materials used in their construction are the same, the dimensions are the same and the weight is the same too - so my best guess is that they probably feel the same too!

I've not noticed a yellow hue on the screen, but there are extensive colour profile adjustment options for you to be able to tweak the display to make the colours look just as you want them. So if you're not happy with how the colours look out of the box, you can tweak the settings until you find the balance you're satisfied with.

I can tell you on the exterior they look the same, the screen is very good on both, but with the 930 having cyan out of the box it seems like a better phone, I have both.