Razer to honor orders made with fake 90 percent off coupon

Orders on Razer's online store that were made via a fake 90 percent coupon code earlier this week will be honored by the PC hardware and accessories company in most cases. The coupon was created by an unnamed third party site to test Razer's store but managed to get out in the wild a few days ago.

In a post on his Facebook page, Razer CEO Min-Liang Tan states says that "thousands of orders were placed in the space of a couple of hours" with that code before the company shut down the site entirely. Technically, Razer does have the right to cancel all those orders, but Tan said that the company has made the decision to honor the orders made with the 90 percent coupon code, even though he admits that it will "cost us an insane amount of losses." He adds that it will take a few weeks to a few months to get through all of those orders.

There is one small caveat: Tan said that Razer will honor the orders just for single unit orders of products. People who ordered multiple units for a single product with the code will still be given an opportunity to get the 90 percent off price for just one unit of each product. Tan added, "Our focus is on doing the right thing for our fans, the gamers and the community, not for resellers or users to profit from this. That’s not gaming, that’s not our deal."

Source: Min-Liang Tan on Facebook | Image via Razer

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26 Comments

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So easy to do. You'd be surprised how often sites with coupon codes have dozens to hundreds of old ones just sitting the applicable admin panel/db. just about all will have "test" ones for 100% off.

I have never been a fan of RAZER design but this has me impressed. I can't think of a single other company that has been willing to honor even a misprint that they did themselves. Hopefully they are getting some reimbursement from the third party company.

in my experience, Staples is the only other store to do such a thing. I cant tell you how much money ive made off of them. As a store manager told me, the office stores usually run them in red. Its the corporate customers that keep them alive and well.

Ubisoft did it a year or two ago.

They stuffed up something on their webstore and alot of people (myself included) managed to pick up 10-20 games (and DLC) for free. They honoured the mistake.

Dell do it all the time with their price stuff-ups especially if you pay with a cc or have bought through a purchase order.

giantpotato said,
How so? They had a bug where you could get an unlimited number of <$20 games on Origin and they let everyone keep their free games.

At least Razer don't force you to stay online to use their product...

mrp04 said,
Damn. Wish I had heard about this!

Same, I heard about this yesterday, but I was a few minutes late, as they had deactivated the basket by then.

But why? It's obviously causing pain to a company with products that you like. It's honorable that they are proceeding with the sales but why wish after the fact that you would have participated?

pookie62 said,
But why? It's obviously causing pain to a company with products that you like. It's honorable that they are proceeding with the sales but why wish after the fact that you would have participated?

Their products are overpriced anyway.