Report: Apple customers more satisfied than PC buyers

According to a report which was released today from the Temkin Group, those that purchase Apple computers are more satisfied than their PC counterparts. From the results of the survey, Apple outdone competition in all aspects that were polled, such as the information provided and the company customer service.

The result was found when the group surveyed 842 people from the United States on their opinions of Apple, Dell and HP computers. The consumers rated each area on a one (completely dissatisfied) to seven (completely satisfied) basis. Some interesting facts have returned from the poll which suggests those that buy from Apple are less concerned about the price, however they do have a higher expectation of customer service, says the group. Additionally, those that buy computers directly from the manufacturer are more satisfied than those that purchase from a retailer, along with the finding that Best Buy employees are more helpful than others.

Interesting aspects of this is that while Dell and HP lack the customer service on this survey, they're very close on several other points. Provided that Apple is an entire brand, this survey displays that both Dell and HP are big competitors to the Cupertino based company, more so than other PC manufacturers.

While Apple certainly did shine above the competition, it is prudent to note that while they are all computer sellers, they are not necessarily on the same playing field. Apple have a step up in regards to the fact that they have physical selling space in 222 locations in the United States alone, with more worldwide. For Dell and HP, they are more restricted since they either have to rely on a telephone service to speak to customers, their website or most commonly a computer retailer. Since both companies cannot so easily control the quality and service that is provided to consumers, that may have an adverse effect on the statistics.

Image Source: Tempkin Group

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The problem isn't that you're comparing one company, Apple, to the mass of PC manufacturers, its that the smaller base of Apple users are more selective in their buying decisions. They're more likely to specifically have wanted a Mac over other computers, so ended up getting what they wanted. Most of the larger base of PC users are less selective, they go to the store and get help from clerks.

meh who cares, i for one dont like apple products and will not use them or have them in my house, now maybe if they were more affordable it might be a different story

Survey skewed much? Seriously you are looking at a handful of models here and because apple has such an insane lock on the hardware you can not judge it the same way. You would have to do it as apple vs each individual company just to be fair.

I have a problem with the equation: HP + Dell = PC
I think there are a lot of terms missing, theres acer, Asus, Sony and all the other companies and even self build PCs

"The result was found when the group surveyed 842 people from the United States on their opinions of Apple, Dell and HP computers."

Hell yeah, they asked 850 people, far enough to make a statement like "Honda buyers are more pleased than car buyers"...

Meaningless +1

Lol, I have a Sony Vaio, Sony has a better reliability rate than Apple, and the Customer Service I received has been excellent.

Probably due to having lower expectations... the majority of apple users know nothing about a computer outside the software the specifically buy it for, and it does that well. So they are happy. Many PC users are geeks/gamers/techs who tinker and generally have a higher expectation of their gear on a hardware/software level.

Just my 2cents.

CrimsonBetrayal said,
Probably due to having lower expectations... the majority of apple users know nothing about a computer outside the software the specifically buy it for, and it does that well. So they are happy. Many PC users are geeks/gamers/techs who tinker and generally have a higher expectation of their gear on a hardware/software level.

Just my 2cents.

Sorry.. you a flat wrong on some stuff here...
Many PC users are not geeks/gamers/techs. A minority like the modding/gamer scene does not make up the majority that is like 75-80% of all computer users.
Many PC users are 9-5 workers who get no say in the matter but do not need to actually maintain their work pc. Then when they get home things run like ass on their home pc they blame Windows,PC's, Hackers or the kids.

In all honesty, Apple products in and of themselves are not bad. If one examines any given Apple product, one will find a device that does exactly what it is advertised to do.

It's the damn USERS that irk me. The majority of Apple users come off smug, self-impressed butt-snorkelers. Apple has figured out exactly how to market to a very specific demographic, one that both buys Apple products incessantly and spouts the Good iWord to anyone and everyone who will listen. And just because you "know a guy who uses a Mac and isn't a complete hipster tool" doesn't make this argument invalid, because there are legions more who DO fit the profile.

Please refer to the following page: http://www.thebestpageintheuniverse.net/c.cgi?u=macs_cant

Horses for Courses.
Why the hell are you even arguing. Mac's are like what less than 10% of all computers in use. Hell desktop linux is hot on its tail with a nice 5%.
http://www.w3schools.com/browsers/browsers_os.asp

They are the domain of Hipsters, 'Artists' and College students. The fact these tend to overlap is irrelevant.
Also I hate these arguments that the cases are better because they are metal. Metal <> Better. Thin metal is worse than plastic. Also scratches and fingerprints tend to show up less.

The ultimate reality is, if you want an appliance.. as in switch on and consume, get a Mac. If you want a computer to do real work and not just screw around in Photoshop or on facebook/twitter, get a PC. And if you have a rocking neckbeard, buy whatever hardware you like, then run linux on it.


Well, i have a Dell Pc, and cant be more satisfied with it, and i realy should say HP shouldnt be on that Survey, im pretty shure they have bad costumer and hardware quality, i can say that cause ive had HP products(crap). but continuing, ill never get the same functionality as in my PC dont even care about apple products, they are too delicate and hard to fix...

erikpienk said,
Well, i have a Dell Pc, and cant be more satisfied with it, and i realy should say HP shouldnt be on that Survey, im pretty shure they have bad costumer and hardware quality, i can say that cause ive had HP products(crap). but continuing, ill never get the same functionality as in my PC dont even care about apple products, they are too delicate and hard to fix...

Same here. I have had three Dell laptops so far and each one of them worked flawlessly. Ofcourse I never had to call customer service for anything so I have no idea what that is like.

Apple immediately have one advantage over Microsoft because While OSX and Compatible Software only has to work on a Mac, Windows has to work correctly with lots of different hardware. Therefore in my opinion, the two cannot be accurately compared.

One thing I love about Neowin (not) when any article regarding a comparison of any type between Apple and Windows pops up, the amount of ignorant, trolling, arrogant comments that get posted afterwards. It causes you to loose the whole point of the original article.

Granted, like someone here said earlier, most polls like this are skewed one way or another and don't represent an accurate view, and are more for entertainment than serious consideration, but for the love of god, can we quit with the childish, ignorant trolling comments from both PC and Mac users?

I own both platforms (my PC's are custom build by me), and I'm extremely satisfied with both platforms. Mac has come a long way the last 2 years, and they've become just as usable in terms of software as a PC. If someone wants to buy a Mac over a PC or vice versa, that's their choice.

-=MagMan=- said,
One thing I love about Neowin (not) when any article regarding a comparison of any type between Apple and Windows pops up, the amount of ignorant, trolling, arrogant comments that get posted afterwards. It causes you to loose the whole point of the original article.

Granted, like someone here said earlier, most polls like this are skewed one way or another and don't represent an accurate view, and are more for entertainment than serious consideration, but for the love of god, can we quit with the childish, ignorant trolling comments from both PC and Mac users?

I own both platforms (my PC's are custom build by me), and I'm extremely satisfied with both platforms. Mac has come a long way the last 2 years, and they've become just as usable in terms of software as a PC. If someone wants to buy a Mac over a PC or vice versa, that's their choice.


+1
Well said! I think I get side track and lose focus on the original topic/article because I try to gather alternative insight and then I'm usually attacked for it. I also have both platforms and use both. I agree that people should use what works for them without attacking other choices. To each their own.

keuka said,

+1
Well said! I think I get side track and lose focus on the original topic/article because I try to gather alternative insight and then I'm usually attacked for it. I also have both platforms and use both. I agree that people should use what works for them without attacking other choices. To each their own.

LOL, I never knew "alternate insight" meant trolling and spreading lies like you did here:

"Cumbersome management of system operations (including management of drivers, spam, adware, and malware)?"

Apple is proving that being full integrated from designing the OS, PC and owning the retail channel is the way to go. HP & Dell don't have the vertical integration of OS/Hardware + lack of retail stores.

Essentially people crave Apple products, while they reluctantly part with their cash for cheap commodity PCs from Dell/HP/Acer...

KingCrimson said,
Apple is proving that being full integrated from designing the OS, PC and owning the retail channel is the way to go. HP & Dell don't have the vertical integration of OS/Hardware + lack of retail stores.

Essentially people crave Apple products, while they reluctantly part with their cash for cheap commodity PCs from Dell/HP/Acer...

Are you basing your opinions on this seriously flawed analysis?

"Essentially people crave Apple products" really made me laugh.

Haha, when you pay like $1000 more for you pc of course you are going to feel more satisfied with it. I have used alot of macs at university and i can assure you that i have personally had more crashed on them than my windows 7 dell laptop and im talking about iMacs with Snow Leopard.

Iridium said,
Haha, when you pay like $1000 more for you pc of course you are going to feel more satisfied with it. I have used alot of macs at university and i can assure you that i have personally had more crashed on them than my windows 7 dell laptop and im talking about iMacs with Snow Leopard.

Then you are using them wrong. LOL j/k
Seriously though, how well were the Macs maintained and updated and who performed those maintenance tasks? With that, I assume you (being of knowledgable mind) maintained your Dell Laptop and kept it in good working condition. I.E. Sometimes it's the Administrator or user that can determine if system crashes are going to occur. My father has an iMac with Snow Leopard and is tech savvy and he hasn't had any problems with his system. My step-mother's MacBook Air on the other hand had to be serviced 3 times (granted she's not tech savvy).

keuka said,

Then you are using them wrong. LOL j/k
Seriously though, how well were the Macs maintained and updated and who performed those maintenance tasks?

Maintenance tasks? Excuse me? What is this? There shouldn't be any maintenance tasks on Mac or Windows. Do you mean cleaning dust from vents or something? Reformatting? 'Cause I never do this stuff and none of my machines have ever had issues.

Sacha said,

Maintenance tasks? Excuse me? What is this? There shouldn't be any maintenance tasks on Mac or Windows. Do you mean cleaning dust from vents or something? Reformatting? 'Cause I never do this stuff and none of my machines have ever had issues.

I mean regular updates, system defrags, malware scan and removal, driver updates, etc... just general administrative practices. Not all Computers work perfectly straight out of the box for the duration of their life span; some require regular maintenance like cars getting their oil changed.

keuka said,

I mean regular updates, system defrags, malware scan and removal, driver updates, etc... just general administrative practices. Not all Computers work perfectly straight out of the box for the duration of their life span; some require regular maintenance like cars getting their oil changed.

Huh???? I never do any of that (minus clicking Shut Down once in awhile for it to automatically install updates). Why would you need to mess with drivers, defragging, and malware scans? I haven't done any of that stuff on my three PC's.

andrewbares said,

Huh???? I never do any of that (minus clicking Shut Down once in awhile for it to automatically install updates). Why would you need to mess with drivers, defragging, and malware scans? I haven't done any of that stuff on my three PC's.

Dont worry, its a typical excuse from Mac users. ( BSOD, Cheap plastic, malware blah blah )

simrat said,

Dont worry, its a typical excuse from Mac users. ( BSOD, Cheap plastic, malware blah blah )

Oh yeah because no Windows machine ever BSOD? I cannot tell you how many Dell systems we had broken at the university. When you buy thousands of PCs, it is common for a few of them to crash a lot and be severely messed up.

Windows and OS X are not immune to crashes. I haven't had a BSOD since my last few years on XP because I learned how to manage the system properly.

And yes, you SHOULD be running admin tasks as mentioned. You should be running Windows Update, check for new drivers occasionally, run a full scan for malware like once a month at the latest. For BOTH Windows and OS X! Update all programs and plugins as often as possible. This is a must if you are running any computer and want it to stay nice and clean.

I love Windows 7 (I bought 6 licenses) and I love OS X. Both have an equal chance of things going wrong and crashing. However, properly managed systems are less prone to crashes unless it is a hardware issue.

xWhiplash said,

Oh yeah because no Windows machine ever BSOD? I cannot tell you how many Dell systems we had broken at the university. When you buy thousands of PCs, it is common for a few of them to crash a lot and be severely messed up.

Windows and OS X are not immune to crashes. I haven't had a BSOD since my last few years on XP because I learned how to manage the system properly.

And yes, you SHOULD be running admin tasks as mentioned. You should be running Windows Update, check for new drivers occasionally, run a full scan for malware like once a month at the latest. For BOTH Windows and OS X! Update all programs and plugins as often as possible. This is a must if you are running any computer and want it to stay nice and clean.

I love Windows 7 (I bought 6 licenses) and I love OS X. Both have an equal chance of things going wrong and crashing. However, properly managed systems are less prone to crashes unless it is a hardware issue.

Calm Down. Have some water. I Know Every OS ( Yes EVERY OS ) has its pros and cons. i was just tired of that guy screaming about BSOD, Cheap plastic, etc etc in this thread.

This test is so small and faulty to mean anything. Even if it did just take into account computers at the same price etc and it had a larger test base it would still be flawed. I'm sorry but 5% of the difference is nothing, you would want something concrete of 15%. Ofcourse a high end expensive company is going to have better reviews than a mass market cheaper version. It's like comparing a wedding dress to a £5 shirt out of asda. Both will do the job in their own aspects.

I don't own any Apple products, but everyone I know who does give them props for customer service. It seems they definitely have a handle on the "customer first" service attitude, and for many, that's worth the extra cash.

ivanlai118 said,
why use a line graph?? it doesnt make any sense!!

Because what they really wanted was a "lie" graph.

Thats like saying Mercedes car drivers are more satisfied than GM car drivers, duh, you get what you pay for!

AshUK said,
Thats like saying Mercedes car drivers are more satisfied than GM car drivers, duh, you get what you pay for!

nops, its the same car with shinny body.

AshUK said,
Thats like saying Mercedes car drivers are more satisfied than GM car drivers, duh, you get what you pay for!

But the difference is Dell and HP have high-end and low-end models. Apple only has high-end models.
You can't compare all because only two have low-end models. However, if you are buying a high-end laptop, you would consider all and this information in the article wouldn't be relevant as it refers to low-end models.

keuka said,

Are you?

You can't seriously ask the man that question because if he is, he will say yes. If he isn't, he will also say yes as he would have cognitive dissonance judging from his comment.

Sacha said,

You can't seriously ask the man that question because if he is, he will say yes. If he isn't, he will also say yes as he would have cognitive dissonance judging from his comment.

ROFLMAO!!!

Oh boy, you made my whole day.

wmacdona said,
A survey of brainwashed Apple cultists. Ho hum.

Responses from brainwashed Microsoft cultists. Ho hum, indeed.

keuka said,

Responses from brainwashed Microsoft cultists. Ho hum, indeed.

Why do you assume that? I just have better uses of my money than to be continuously robbed by Jobs and the morons that work at Apple stores.

keuka said,

Responses from brainwashed Microsoft cultists. Ho hum, indeed.

I am like Bill Gates in only one thing, all Apple products are banned from my home and office.

Enron said,
I wasn't happy with Apple so I switched to Windows 7. Best decision I've made in a long time.

How long were you an Apple user?

keuka said,

How long were you an Apple user?

2004-2011, still phasing out a few Apple products. I was heavily invested in their products and it took some effort to break free, but it's nice to be able to upgrade my gear now without Apple telling me I have to carry a 50 pound Mac Pro into an Apple Store by appointment just to get a bluetooth card installed. I mean it's a "professional" computer, but they won't sell me a part for it?

Also, it's nice to be able to choose from more than three video cards now, and Windows 7 just seems very open and intuitive compared to Mac OS X. I was afraid of trying Windows after what I heard about Vista but I guess that's what Apple marketing does to you.

Enron said,

2004-2011, still phasing out a few Apple products. I was heavily invested in their products and it took some effort to break free, but it's nice to be able to upgrade my gear now without Apple telling me I have to carry a 50 pound Mac Pro into an Apple Store by appointment just to get a bluetooth card installed. I mean it's a "professional" computer, but they won't sell me a part for it?

Also, it's nice to be able to choose from more than three video cards now, and Windows 7 just seems very open and intuitive compared to Mac OS X. I was afraid of trying Windows after what I heard about Vista but I guess that's what Apple marketing does to you.

Did you use any computers before 2004? If so what kind (i.e. What OS?)

Enron said,
I wasn't happy with Apple so I switched to Windows 7. Best decision I've made in a long time.

Same here! It's so liberating realizing that I can do whatever I want with my computer again.

Put the fanboy egos away for a minute and just really look at the article. Not only is it only comparing a ridiculously small number of PC vendors (two is a joke, and two questionable choices at that), the article clearly points out the major flaws in this "study". Doesn't matter which one you like, if you have half a brain you would immediately disregard this as amateurish, unscientific drivel and move on.

Jen Smith said,
Put the fanboy egos away for a minute and just really look at the article. Not only is it only comparing a ridiculously small number of PC vendors (two is a joke, and two questionable choices at that), the article clearly points out the major flaws in this "study". Doesn't matter which one you like, if you have half a brain you would immediately disregard this as amateurish, unscientific drivel and move on.

Straight up. This is nothing more than pure horse....

Apple people (I am one); get over yourselves.

Pam14160 said,
Apple people (I am one); get over yourselves.

Gah looking over the latest comments they're both just as bad and completely missing the point. Don't know why I even look at the comments portion anymore. I get hear nearly identical arguments from my six year old daughter and her friend when they start up about which cartoon character is better, just substitute a computer manufacturer for a cartoon character and I wouldn't be able to tell the difference. Pretty sad.

3Cube said,
I stopped reading when I saw Dell was used in this comparison.

Whats wrong with Dell? Honestly I have no clue - I build all my desktops myself… The only device from Dell I own is the U2711 and it's really great <3

MFH said,

Whats wrong with Dell? Honestly I have no clue - I build all my desktops myself… The only device from Dell I own is the U2711 and it's really great <3

That's a monitor. I have a U2410.

Dell has low-end laptop models that are destined to break. If you throw them in, I guarantee you lower all those percentages in the article by at least 30% just by their usage of creaking plastic.

Sacha said,
That's a monitor. I have a U2410.

Oh yes it is Had a crappy 19" TN-panel before - think i tripled my resolution with this thing

Sacha said,
Dell has low-end laptop models that are destined to break.

Well, don't all OEMs have those? Are the ones of Dell so much worse compared to Acer for example?

it wouldnt be fair to compare a $399 HP computer with a $1500 apple one. The survey should also account for the price the suer paid. Now, if they are comparing some higher end PC in the range of $1000+ with similarly priced apple product, I am sure the survey will show better results for PCs as well.

I know quite a few people who have been dissatisfied with HP primarily because of the lower end model of HP are cheaply built to keep the price super low. But when they bought newer PCs from different vendor such as sony, asus, samsung over even Dell's mid to high end models. they hare been very happy with it.

The survey also doesn't take into account OS experience either.

Probably because they need to be able to try and justify why they were idiotic and spent so much money on an iMac/Macbook over a PC.

Tom said,
Probably because they need to be able to try and justify why they were idiotic and spent so much money on an iMac/Macbook over a PC.

Apple product quality and materials used justifies money spent in its' self.

keuka said,
Apple product quality and materials used justifies money spent in its' self.

Not when you can get a virtually identical product for significantly less and still run OSX on it if that's what you want.

Max Norris said,

Not when you can get a virtually identical product for significantly less and still run OSX on it if that's what you want.

Have a link?

astroX said,

maybe because YOU need to SEARCH ?


I'm not looking to uphold YOUR claim/statement. Just as I suspected, a bunch of hot air and unsubstantiated claims!

keuka said,
Just as I suspected, a bunch of hot air and unsubstantiated claims!

Just as I suspected, yet another fanboy with nothing to do but go on and on about his toys and taking zero effort to even confirm his thoughts.. copy/pasting the same crap over and over doesn't win an argument. Not only boring, but completely missing the point. You'd fit into this study group nicely.

Max Norris said,

copy/pasting the same crap over and over doesn't win an argument.

So what are you doing then?

Show me a PC with a machined aluminum enclosure and a 27" IPS LED screen for 'significantly less' than $1599. Or a laptop that meets the same weight, size, and performance specs of a Macbook Air for 'significantly less'. The best real competitor to the Macbook Air that I've seen is the Samsung Series 9, and I believe that they cost at least as much as the Air.

astroX said,

maybe because YOU need to SEARCH ?


No, maybe because he's saying have some guts to backup your statement with a direct sample link before you open your mouth...

OSX on PC = Hackintosh

People that buy a Mac aren't looking to do the kind of technical crap that's required to build one of those, hence why that product category occupies less than, what, 1% of the Mac user base?

Max Norris said,

Just as I suspected, yet another fanboy with nothing to do but go on and on about his toys and taking zero effort to even confirm his thoughts.. copy/pasting the same crap over and over doesn't win an argument. Not only boring, but completely missing the point. You'd fit into this study group nicely.

1.) I am a fanboy
2.) I have plenty I could do but I chose to participate in this discussion just as you did.
3.) My thoughts were confirmed on their own not needing any additional effort.
4.) Copy nor Paste was utilized once from me on this thread.
5.) Not attempting to win any arguments, or make any points, or entertain you for that matter, simply asking questions and debunking misinformation.
6.) Thank you for the compliment.

keuka said,
.....

1.) We can tell.
2.) Participating isn't the same as bashing at every chance you get, which is what you're doing. Meanwhile you're boring me to tears, so my last post since you can't be bothered to do anything but act as a spokesperson.
3.) The only thing confirmed is that you're too lazy to research.
4.) And yet the same thing is being said over and over.
5.) Have yet to see any debunking, or even talking about the bloody article, just fanboy trolling.
6.) /facepalm It wasn't a compliment.

-=MagMan=- said,

No, maybe because he's saying have some guts to backup your statement with a direct sample link before you open your mouth...

OSX on PC = Hackintosh

People that buy a Mac aren't looking to do the kind of technical crap that's required to build one of those, hence why that product category occupies less than, what, 1% of the Mac user base?

First, thank you for your support. But actually I already have a Hackintosh, I was just wanting him to back up the claim that there was hardware with the same quality (metal) build and same or better battery life found in an equivalent or lesser priced PC out there. I haven't been able to find both those features in a PC for similar price or for less than Apple products.

Max Norris said,

1.) We can tell.
2.) Participating isn't the same as bashing at every chance you get, which is what you're doing. Meanwhile you're boring me to tears, so my last post since you can't be bothered to do anything but act as a spokesperson.
3.) The only thing confirmed is that you're too lazy to research.
4.) And yet the same thing is being said over and over.
5.) Have yet to see any debunking, or even talking about the bloody article, just fanboy trolling.
6.) /facepalm It wasn't a compliment.

1.) Congratulations, don't know what else to say to that.
2.) How am I bashing? Where have I criticized or attacked?
3.) or that you're either too lazy to back up your claims or they simply are unsubstantiated.
4.) not sure where you're getting that but ok, even if something is said again how does that collapse what I've said?
5.) unsubstantiated claims debunk in themselves, my questions and comments weren't directly related to the article but rather responses, replies, and questions to other people's comments and replies. A somewhat relevant side discussion if you will.
6.) What was it then?

keuka said,

I'm not looking to uphold YOUR claim/statement. Just as I suspected, a bunch of hot air and unsubstantiated claims!

Hahahaha, best response ever.

Awesome job Mr. Max Norris of making a statement w/o ever backing it up and just trying to change the discussion to make it personal. Open mouth insert foot.

Tom said,
Probably because they need to be able to try and justify why they were idiotic and spent so much money on an iMac/Macbook over a PC.

Get over yourself. So far I have yet to see one other company offer a better all-in-one than the iMac for less money.

So which of those All-In-Ones is better than the iMac and costs less? All of them have smaller screens than the iMac they're comparing to, and there's no mention of the screen resolution and whether they are IPS displays. They all look like mostly plastic cases as well.

Whether or not you need the things that Apple charges extra for is certainly up for debate, but those things aren't free for Apple to include.

Stetson said,

Or a laptop that meets the same weight, size, and performance specs of a Macbook Air for 'significantly less'. The best real competitor to the Macbook Air that I've seen is the Samsung Series 9, and I believe that they cost at least as much as the Air.

The Macbook Air is a pointless gimmick laptop.

nub said,

The Macbook Air is a pointless gimmick laptop.

Apparently neither Samsung (Series 9 Laptops), Lenovo (Thinkpad X1), nor Intel (Ultra book initialtive) think so.

Stetson said,

Apparently neither Samsung (Series 9 Laptops), Lenovo (Thinkpad X1), nor Intel (Ultra book initialtive) think so.

Nope. samsung 9 series is still powerfull than Macbook Air + it has better* body then Macbook Air. ( still both are hell expensive ).

Stetson said,

Apparently neither Samsung (Series 9 Laptops), Lenovo (Thinkpad X1), nor Intel (Ultra book initialtive) think so.

Gimmicks can't be trendy?

You guys are right. I really shouldn't be at all satisfied with my Apple products that all work great, have amazing battery lives, and quality designs. I really shouldn't at all be satisfied that the few issues I've had with Apple products an English speaking support rep was able to help me by immediatly sending replacements for a keyboard and an iPhone dock that had issues. What was I thinking? /very unsatisfied Apple user now that I have seen the light.

It is a small sample size, but comparing Apple to HP and DELL seems appropriate to me. Would you rather they had surveyed eMachine owners? lol.

Shadrack said,
You guys are right. I really shouldn't be at all satisfied with my Apple products that all work great, have amazing battery lives, and quality designs. I really shouldn't at all be satisfied that the few issues I've had with Apple products an English speaking support rep was able to help me by immediatly sending replacements for a keyboard and an iPhone dock that had issues. What was I thinking? /very unsatisfied Apple user now that I have seen the light.

It is a small sample size, but comparing Apple to HP and DELL seems appropriate to me. Would you rather they had surveyed eMachine owners? lol.

No, this issue is not comparing Apple to HP or Dell, it's comparing Apple to HP AND Dell

I'm glad Apple has such high scores, maybe that will push better products from competitors, but comparing two companies lumped together against one company does not really do anyone any good

Shadrack said,

It is a small sample size, but comparing Apple to HP and DELL seems appropriate to me. Would you rather they had surveyed eMachine owners? lol.

How about Asus and Lenovo that are constantly top of reliability, support and hardware -- along with Apple?

Apple only makes expensive $1000+ laptops. It's not really a fair comparison to throw in any one PC maker. Best to throw in a comparison with $1000+ laptops. You'd see Apple isn't that much better in this situation.
My computers are always $1000+, aluminium and I have never even needed a warranty or a call to support. Computers are solid when they are made right and corners aren't cut to cheapen them.

Shadrack said,
You guys are right. I really shouldn't be at all satisfied with my Apple products that all work great, have amazing battery lives, and quality designs. I really shouldn't at all be satisfied that the few issues I've had with Apple products an English speaking support rep was able to help me by immediatly sending replacements for a keyboard and an iPhone dock that had issues. What was I thinking? /very unsatisfied Apple user now that I have seen the light.

It is a small sample size, but comparing Apple to HP and DELL seems appropriate to me. Would you rather they had surveyed eMachine owners? lol.

These reports are coming out because Apple is losing its glamour. They have become a company that sells allot more different products and are noticing that they sometimes can't keep up with the pace....hint: "Final Cut Pro X". The future is not going well for apple at the rate they are going.

Sacha said,

Best to throw in a comparison with $1000+ laptops. You'd see Apple isn't that much better in this situation.

And this is based on what facts exactly? At least whoever pulled together this survey backed up their facts with actual numbers and stats...regardless of whether people think their methodology is wrong

Also this is from the same group
"https://experiencematters.word...id-apple-do-so-poorly/";

Apple outpaces PC makers (as a group) across all elements of the new computer process (although when looking at specific PC brands, we find that HP customers are more satisfied than Apple customers with the purchase process and both HP and DELL customers are equally satisfied with the computer they purchased). The largest gap is in the area of customer service where Apple is 13 percentage-points better than PC makers. But in other parts of the process like the actual purchase, Apple is not as far out in front.

DJGM said,
Typical Apple customers are usually satisfied with any old thing Apple puts out!

Like the new iTurd! Steve's own crap, in a shiny white box!

DJGM said,
Typical Apple customers are usually satisfied with any old thing Apple puts out!

To each his or her own, if you can't live with another persons decision grow up, the world doesn't revolve around your opinion.

Oh and I own a desktop I built myself that runs windows 7, a net books that runs windows 7, an iphone 4and a MacBook that runs lion oh and I bought my mother an HTC 7 surround and my father a blackberry . So don't even think of calling me an apple fan.

DJ Dark said,

To each his or her own, if you can't live with another persons decision grow up, the world doesn't revolve around your opinion.

Oh and I own a desktop I built myself that runs windows 7, a net books that runs windows 7, an iphone 4and a MacBook that runs lion oh and I bought my mother an HTC 7 surround and my father a blackberry . So don't even think of calling me an apple fan.

YOU APPLY FAN!! pfft!

From the 842 how many owed apple and how many owed PC, also why "satisfaction for the price they paid for the computer" wasn't in one of the question in the survey.

Apple have stores with staff that can't wait to help people buy their equipment. As far as I know, Dell and HP do not. Funny how surveys are usually always in some way doctored. Never compare the right companies, never compare enough, never ask the same questions.
The company I used to work at also always did surveys once a year. Questions were always worded in such a way that almost always the response was great. The first time they had this last question: "What else would you like to share with us" with an open text box. They learned the lesson: the next year it wasn't there anymore.

Max Norris said,
Two whole PC vendors? Hardly an accurate sample.

Not only that. The two WORST PC Vendors in terms of support, reliability and hardware overall (Source: Rescuecom).
Note that the vendors have high-end models that are better than Apple but they also have low-end models that drag this down.

Sraf said,
Apple Vs (HP and Dell), hmmm that might skew the stats a bit

Plus the fact that they should be using Bar Charts (comparison), Not Line Charts (progression).

Sraf said,
Apple Vs (HP and Dell), hmmm that might skew the stats a bit

Although Apple Macbook vs HP Envy would be interesting. I dare say HP would come on top.

Here's the problem. They are throwing in all the cheap plastic computers in to the comparison while Apple only makes $1000+ laptops, usually aluminium.

macbook air vs hp mini (intel atom 270)..

hmm i wonder who would be more happy..

and when is it easier to buy an apple laptop then a hp/dell?!?! i can walk out my door and buy a pc.. or I can search for a store that has apple computers in their wood partition