Report outlines leading smartphone issues

A November edition of the Fixya smartphone report has outlined the most common complaints surrounding the market’s leading phones.

The report reveals the top 5 issues as voted by users regarding the Galaxy S4, iPhone 5s, Moto X and HTC One. The guide hopes to offer consumers some insight into the top phones leading up to the Christmas period.

Unsurprisingly, the iPhone’s battery life topped the list for its poor performance, with many users complaining of unreliability especially for heavy users who require all day usage. While the inclusion of the A7 chip has improved battery usage due to its smaller footprint, it seems the phone has failed to satisfy power-hungry consumers.

Fingerprint passwords were also a huge concern among users amid the NSA spying controversy, prompting phone owners to become wary of their privacy. This is despite the fingerprint password being stored on the device rather than a cloud network, where it can be infiltrated by the likes of the NSA or hackers.

Sporting a plastic-clad exterior, the Galaxy S4 has been widely criticised for overheating. Fixya reports the plastic could intensify the overheating issues spurred by its powerful quad-core processor.

Samsung's flagship model also suffers battery life issues particularly affecting users who multitask through several apps at one time, or those who use its 13MP camera on a regular basisThe phone's darker contrast screen is also a cause for concern affecting normal day-to-day activities that relate to viewing the device. 

While the Moto X is renowned for having an excellent battery life, its lack of storage space was the biggest complaint among its users. Motorola’s failure to include expandable memory as well as a lack of internal memory has proved inconvenient for consumers. The 720p display is a step below the common 1080p displays most recently displayed by the Nexus 5.

Finally, the HTC One is famous for its sleek and ergonomic CNC machined aluminium backing. While many fans are calling this the best smartphone design in history, its premium feel is hindered by the battery and audio issues facing the flagship device. Some users have reported a slight "hissing" sound emitted from the speakers during phone calls and songs. The problem is becoming less of an issue for smartphones as phones progress but continues to affect One users.

Unfortunately, technology companies have yet to find the perfect formula for a smartphone. Until then, we will just have to resort to carrying a charger or spare battery around in the likely scenario that a full charge won't last the day.

Source: Fixya | Images: Redmondpie, iMore, XDA, Digital Trends, Daily Tech 

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24 Comments

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We need another battery technology or something. It is ridiculous not being able to stand a day without recharving. And I aint even playing games. Just youtube, internet over wifi and 3g and texting.

They did have the perfect smartphone, the Nokia N8
But seriously, all complaining aside, many users including users here have stated missing the phone even though some said it was already a dinosaur by the time it was launched compared to it's competition

the iPhone screen size is great but i feel around 4.9"-5" would be the sweet spot, anything bigger would become rather toy-ish and problematic.

I haven't seen or heard of any widespread issues with the HTC One. Indeed, all I've heard is good press about it...

The idea of a smart phone is the function and features come via apps. Obviously you can't readily change things such as the camera, but there are apps to change the way it works... but the feel is what you'll not be able to change in the daily use either, for some, particularly our American friends, you might be suck on contract for a few years so the 'feel' is a very real issue.

Personally, I think what a lot of people are now wanting is a tablet that can do cell calls, rather then an actual phone that can do everything else.
The amount of times I've seen people taking pictures and video with tablet sized devices is silly now.

Edited by sagum, Nov 28 2013, 12:48am :

Jahooba said,
Premium is build-quality. It is such with every consumer product. I'm surprised I even have to explain that.

Really now. So, explain exactly how you "feel" build quality.

Fritzly said,

Drive a BMW..... You will feel the quality.

No, specifically, how do you feel build quality? What are you specifically feeling for and why do you think it means quality.

Spicoli said,

No, specifically, how do you feel build quality? What are you specifically feeling for and why do you think it means quality.


It is a mind status: if I handle a Nikon instead of a Canon I sense, subliminally if you want, a better quality. It is like when you meet a person and you are comfortable as opposite to be uncomfortable.

Fritzly said,

It is a mind status: if I handle a Nikon instead of a Canon I sense, subliminally if you want, a better quality.

So it's entirely subjective then, a way to convince yourself that your purchase was worthwhile?

Fritzly said,

It is a mind status: if I handle a Nikon instead of a Canon I sense, subliminally if you want, a better quality. It is like when you meet a person and you are comfortable as opposite to be uncomfortable.

I kinda think this was a poor explanation but hey I'm a Nikon guy so I liked your post anyway!

Personally I think it's texturing and weight which really aren't related to the functional build quality. You can actually add a little extra weight and people will think it's better. Oddly enough someone recently picked up my Canon camera body and thought it felt kind of cheap compared to his old film camera because it was lighter. He had never used a DSLR before.

-T- said,

So it's entirely subjective then, a way to convince yourself that your purchase was worthwhile?

Quite the contrary, you act based on your feeling not the other way around.

And I bet as soon as Apple releases larger iPhones, people are gonna complain about it being too big. Seriously, I bet it's gonna happen.

Personally, I find the larger screens a bit of a bother. I have big hands, I'm a larger then average guy, but even I find anything bigger then 4 inch screen too much, more so if the case's bevel is large too.
Mostly because of it fitting comfortably in my hand and being able to use my thumb to use it. I don't want to be holding the phone and then using my other hand. Productivity wise, I tend to be writing down things with my other hand or I'm already holding something.

But then it comes to fitting it in my pockets. I'm not having something overly sized for what is effectively just a phone waiting for a call or text message when it's in my pocket.

For everything else, I'd rather have a smaller phone that's usable and a tablet or laptop for something that requires the bigger screen, as needed.

Atomic Wanderer Chicken said,
My personal complaint against the iPhone is the screen is so darn small in comparison to a lot of Android and Windows phone.

I actually prefer the iPhone screen - getting a new phone from work and had to chose between Galaxy and 5S and the Galaxy is way too big. I'm a Windows Phone guy but need to use one of the leading devices for research and developing mobile SDK's so had to get one or the other to get things going. Going to end up with all devices at some point but Galaxy is huge for everyday use for me - I can't see myself carrying that in my pocket on a regular basis.

Obry said,

I actually prefer the iPhone screen - getting a new phone from work and had to chose between Galaxy and 5S and the Galaxy is way too big. I'm a Windows Phone guy but need to use one of the leading devices for research and developing mobile SDK's so had to get one or the other to get things going. Going to end up with all devices at some point but Galaxy is huge for everyday use for me - I can't see myself carrying that in my pocket on a regular basis.

Yeah same here I hate larger screens. I've had an iPhone 4, 4S and now 5S. To be honest I fel the 4/4S was actually the perfect size... I guess I do have quite small hands! But, I have to reach around the phone sometimes with the 5S. I hope if Apple do go bigger, they'll continue to have a smaller version as well.