RIM's co-CEO apologizes for Blackberry outage in video

Blackberry's online outages are continuing for a fourth straight day in some parts of the world. The problems are getting so bad that Research in Motion's founder and co-CEO Mike Lazaridis has taken to YouTube to personally apologize to Blackberry's customers. The video, which you can see below, has Lazaridis admitting, "We've let many of you down." But even with this humble message, there's still no word on when these problems will finally be fixed. All Lazaridis would say is, "It's too soon to say that this issue is fully resolved." However he added, "We are working around the clock to fix this."

The outages that have affected Blackberry's online services such as email, text messaging and web browsing began on Monday in Europe, Asia and the Middle East. The problems spread to South America later in the week and on Wednesday finally reached North American Blackberry customers. RIM has now said that North and South America should be back online but outages continue in other parts of the world.

In related news, Microsoft has decided to jump in and take advantage of RIM and Blackberry's problems. A Twitter message from Microsoft Phone's Ben Rudolph late on Wednesday said, "DearBlackberry users, Frustrated with your BB? Tell me why you want to upgrade to a windowsphone - I've got 25 to give away." Indeed, this move could be a prelude of Blackberry customers who might jump ship to Windows Phone, the iPhone and Android-based devices as a result of this week's outages.

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19 Comments

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It's funny how when a failing company is in trouble they post videos apologizing for issues. When they were doing well it was like we'll fix when we fix it, if you don't like it leave.

If more companies were more open to their customers from the beginning they would have a more loyal following.

He comes across more sorry than most CEO's that read this sort of speech. Though the best one was the Skype one where the guy looked totally ****ed!

warwagon said,
He comes across more sorry than most CEO's that read this sort of speech. Though the best one was the Skype one where the guy looked totally ****ed!

Indeed. Also, can you give me a link? I guess I missed it.

GS:mac

welll it seems to be honest, and i hope they realize that an apology must come with some compensation to the loyal users.

Phil said,
Lolz to the fact that he's trying to be sneaky about shifting his sight to the teleprompter.

what would be really creepy is if there was no teleprompter.. and he was actually just being shifty

I like how's he's reading a speech that should just come from the heart/mind.

Glad I'm not a blackberry user...otherwise I wouldn't be able to see this corny speech on my phone =P

Quick Shot said,
I like how's he's reading a speech that should just come from the heart/mind.

Glad I'm not a blackberry user...otherwise I wouldn't be able to see this corny speech on my phone =P

Just because it's scripted doesn't mean he didn't come up with it himself from the heart. It can be pretty stressful to get in front of a camera and if there's a lot to say, it's easier to write down your thoughts and then use that as a script when in front of the camera.

Quick Shot said,
I like how's he's reading a speech that should just come from the heart/mind.

Glad I'm not a blackberry user...otherwise I wouldn't be able to see this corny speech on my phone =P

As dogmai79 said, it's clear you've never had to appear in front of a camera before and say something that was longer than 2 words. It's stressful with lights and a camera pointing at you, and you're likely to forget what you want to say. BTW, you know people can still view youtube on a computer, right? troll fail...

SirEvan said,

As dogmai79 said, it's clear you've never had to appear in front of a camera before and say something that was longer than 2 words. It's stressful with lights and a camera pointing at you, and you're likely to forget what you want to say. BTW, you know people can still view
youtube on a computer, right? troll fail...

Someone here is an angry BB user =P

This is why I wouldn't want to work in a large company. Too stressful. When crap goes down they are throwing things at you to get it working again.

warwagon said,
This is why I wouldn't want to work in a large company. Too stressful. When crap goes down they are throwing things at you to get it working again.

it would suck to be in his position.. especially when you dont actually know what the problem is... I wonder who is the super team behind these companies to find problems like this..

warwagon said,
This is why I wouldn't want to work in a large company. Too stressful. When crap goes down they are throwing things at you to get it working again.

VERY good point.

However, the same can happen to you with a smaller company, as it strives for survival.

GS:mac