Samsung refutes earlier reports; Galaxy Gear smartwatch selling like hotcakes

After yesterday’s report condemning Samsung’s Galaxy Gear smartwatch as an utter flop, the company has now put out a statement claiming record sales.

Samsung says that the sales of the Galaxy Gear have exceeded their expectations, with over 800,000 units being sold worldwide. This is in stark contrast to yesterday’s news in which Samsung had only sold 50,000 watches.

The company’s statement doesn’t include any info on return rates, rumoured to be as high as 30%, nor on how many watches were bought outright and how many were given away for free in promotions. Lastly, it’s not exactly clear if the watches were actually bought by consumers or by retailers and they’re now sitting on shelves.

Samsung’s Galaxy Gear is the first smartwatch from a major OEM to hit the market, in an effort by the company to pre-empt Apple’s long-rumored smartwatch release. However, the Galaxy Gear failed to impress reviewers and consumers alike due to its high $300 price, its inconsistent functionality and the fact that it only works with a couple of handsets.

The company has mentioned in today’s press release that they’re planning to further increase adoption of this wearable gadget by increasing compatibility with other handsets. We’ll have to wait until Samsung’s next quarterly financial disclosure to see how well the Gear is actually doing in the marketplace.

Source: Reuters | Image via Samsung

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41 Comments

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talking to your wrist is as silly as talking to thin air while wearing an ear piece. maybe even sillier. that's my personal opinion of course.

This biggest downside the Gear is 3 things:

1 - Point of entry - At release the watch was only compatible with the Note 3 and 10.1 with Samsung promising other Galaxy devices would be added the following month. As promised, Samsung release Android 4.3 to carriers that includes Gear support. In the release video, they stated support would come to the Galaxy S3, S4 and Note 2. More Galaxy devices to follow.

2 - Price - $299 - The price isn't to high considering the many expensive one trick ponies people buy. I felt $299 was to high due to be limited in apps and limited in phones you can use it with. I am not against Samsung accessories only working with Samsung devices. Every OEM has these types of items. But $299 for an accessory that was this limited at release is an issue.

3 - Dev Support - I haven't read anything hat says Samsung released an SDK for the watch. But there are 3rd party apps avail. The problem is they are all in 3 categories - Watch faces, pedometers and some apps that can connect to social things.

The Gear has been updated to receive Twitter, Facebook and other social networks now. But it needs more. It needs some simple games, GPS or whatever.

I would like one, but still no 4.3 update for my S4 so why bother? Limited device compatibility on release date. Maybe should of updated devices first?

No, they should have just made an app and make it compatible with every Android device instead of playing the vendor lock-in game which as you see, backfired.

This is samsung we are talking about, They care about public figure and marketing more than actual product. I bet the bought 750000 of them and dump it in the ocean to prove the point.

I highly doubt that 800,000 people bought them. I'm guessing they;re talking about how many they shipped

Rudy said,
I highly doubt that 800,000 people bought them. I'm guessing they;re talking about how many they shipped
Yep they probably are. Shipped means sold. APple counts those sales too. Apple said they sold 7M iPhones and 5M of them had not even shipped yet...right? THEY WERE PREORDERS...right? Not phones on peoples hands...right?

This thing only exists because of the 'rumors' of the Apple iWatch that never materialized. They wanted to be the first kid in the pool. Well have fun with that. I'll just wear a regular watch and keep my smart phone in my pocket.

laserfloyd said,
This thing only exists because of the 'rumors' of the Apple iWatch that never materialized. They wanted to be the first kid in the pool. Well have fun with that. I'll just wear a regular watch and keep my smart phone in my pocket.
False. Look who else has a watch...LG, Sony, Pebble...why did they make theirs? All the Apple fanbois assume Samsung did it because it was rumored Apple was making one. But since its only a rumor and you have no facts to back that up, your speculation has no merit whatsoever.

I am sure Samsung saw LG's attempt, Sony's attempt and Pebble' and felt they may have started something that could be a good idea to get in on. Where Samsung did better is you get a full colored device that can have other apps not just typical wrist capabilities like a calculator.

Funny, I've never seen a single one in the wild. If it were $50, I'd still have to think about it. It looks bad, doesn't do much and seems expensive. It may as well be a hooker from Jersey.

Hahaiah said,
Funny, I've never seen a single one in the wild. If it were $50, I'd still have to think about it. It looks bad, doesn't do much and seems expensive. It may as well be a hooker from Jersey.
Question. WHats the most expnsive wearable you ever owned?

I've had other watches more expensive. All they did was show time and date and they look nice. One watch I remember was a very fancy Casio Databank. The last one I had was this model - http://image.rakuten.co.jp/the.../cabinet/2/edb-610d-8-b.jpg which I paid $180 for. It does more than many watches costing much more. Most watches just tell time and date. Yet many of them cost $1000.

Shoes...people pay $300+ for shoes. How much can they do? They go on your feet. What about coats and hats and purses and many other things people pay $100 or $1000 for? Don't they only do one thing? Bag carry stuff. So explain what is so great about a Coach purse or bag? NOTHING.

So I find it hard to really understand your point. The Gear does more than any smartwatch I've seen so far. The Pebble is ugly and plain and looks like games watches from the 80's.

The Gear IMO is boring for now, because it needs dev support. What it has over the Pebble is a full color screen, It actually runs a real OS Android whetre you can actually install more useful apps. Which right now is what its sadly lacking. I thought the price sucked too. But I bought 2 of them. One I resold because they released a better color. I use it as a watch,

I now have 2 watches I seldom wear. My other was a Swatch that was gifted to me. That watch was the exact same proce at $299. What does that swatch do? It tells time and the date.

It cant read me my messages, it cant take phone calls, it doesn't have a camera, I can't install apps on it and more. it simply has a pretty face with some fancy dials I have yet to understand how to use vs my Gear which I learn in 5 mins.

I too have yet to see one in the wild. However the world is a big place. It is typical hat many times you don't notice something until you own it. Like the truck I recently bought. Before owning it, I only saw a very few. It seems after I bought it, I see them all the time. Why? Because you happen to pay more attention. Watches are much harder to see on guys especially if they wear long sleeves. Most people have stop wearing watches. I did. I wear my Gear on occasion. Mostly when I am riding. It perfect in the car bec when my phone rings I can answer and never take my eyes off the road. I just say "answer" or "reject". Even to snap a pic I simply saw "cheese".

The music option on it and the Pebble is lame because both simply play your songs from the library on your phone.

Why don't you put the silver or rose colored Gear on your arm and see how nice it looks. It is certainly not ugly. I seem $10000 Rolex that I felt was ugly. I don't care how many diamonds it has. Rocks don't impress me.

$450K to tell time? - http://www.traxnyc.com/-Rolex-...=CI6G3YO08boCFTBgMgodB1cAqQ

Versus $300 to tell time, have a calendar, calculator, voice activation, camera and more?

Edited by Hi_XPecTa_Chens, Nov 19 2013, 5:01pm :

TechieXP said,

Versus $300 to tell time, have a calendar, calculator, voice activation, camera and more?

yeah, because the only 4 phone/phablet models that are compatible with it don't do that already. How useful.

gonchuki said,

yeah, because the only 4 phone/phablet models that are compatible with it don't do that already. How useful.

Again your point is lame. How many people own an iPhone an a iPad? Isn't that a repeat device? In fact how many people with a phone own a laptp or desktop? Don't they do many of the exact same thing? In fact what can a smartphone do that a tablet or laptop can't? NOTHING?

How many pairs of shoes do you own? I mean if you buy a pair black shoes which goes with everything, what is the purpose of the brown, white and burgundy ones?

What is wrong with variety? So what. YEs your smartphone dos do that...and? Your phone already has a case on it, so why do you go and spend $100 on another case to put on it? Hmmm? Doesn't your phone have a case?

Again I fail to see your point. Why not just say, YOU personally have the opinion that the device is useless for YOU. Here is my point, I didn't buy it with YOUR money, I used mine.

My opinion of the device stands the same even thjo I own one. Its a cool toy for now. But it can easily be made useful. I have found the calling features to be nice. Sure I could easily use a BT for that. But when driving I prefer not to have anything on my ears. Its more distracting vs the phone ring and I can answer it without even touch the phone or wearing a piece on my ear.

Its a great idea and yet at the same time it is gimmicky. However Its far more useful than the fingerprint reader on iPhone or any other phone.

TechieXP said,
How many pairs of shoes do you own? I mean if you buy a pair black shoes which goes with everything, what is the purpose of the brown, white and burgundy ones?

so do you put on two pairs of shoes at once? I get your logic here...

TechieXP said,
What is wrong with variety?

This is not variety, this is redundancy. You are not even getting a better flavor of something, everything the Gear has is inferior to the compatible device you are already carrying since the list is limited to >$500 devices with a better camera, screen, microphone and speaker.

TechieXP said,
Your phone already has a case on it, so why do you go and spend $100 on another case to put on it? Hmmm? Doesn't your phone have a case?

$100 on a case? calm down Apple boy. Last time I checked they didn't go for more than $25-30, pocket change.

TechieXP said,
But when driving I prefer not to have anything on my ears.

Hands free. Revolutionary. Are the speaker and mic broken on your phone that you needed another pair of those in your watch? Winter is coming, let's see how it works under a few layers of long sleeved clothes and god forbids, a jacket.

gonchuki said,

so do you put on two pairs of shoes at once? I get your logic here...


This is not variety, this is redundancy. You are not even getting a better flavor of something, everything the Gear has is inferior to the compatible device you are already carrying since the list is limited to >$500 devices with a better camera, screen, microphone and speaker.


$100 on a case? calm down Apple boy. Last time I checked they didn't go for more than $25-30, pocket change.


Hands free. Revolutionary. Are the speaker and mic broken on your phone that you needed another pair of those in your watch? Winter is coming, let's see how it works under a few layers of long sleeved clothes and god forbids, a jacket.

inferior how? Its form factor dictates it capabilities. It is a watch. How much do you expect a watch to do. Tell you what...show me a watch for $300 that does more than the Gear.

The point of a smartwatch is to bring many of the functions people use most to the wrist where when they don't have too they don't have to touch the phone.

I like being able to answer calls and new pull out my phone. iFans love to speak on how big phones have gotten, basically they are jealous they don't have a larger phone. So now I don't have to hold a large phone to my head.

As far as cases? I was talking about those cheaptastic cases...I as talking about these kind - I was taking about ones like Otterbox which cost as much as $200 on some models before.

My phone has a case. I use to buy cases too. They are useless when my phone is made of the same material only better. I am clumsy. I have a GN3. It has a small knick on the corner that is very very small. Even tho I have dropped it lots of times it still looks new except for the one nick.

Cases are money makers for 3rd parties and some people need them. I don't. I see it as very redundant.

THink how many redundant things you already own. Question...how many devices in your home can stream Netflix. In my home I have 7 devices that can do this. How many tools you own that do the same thing?

The mic and speaker on my phon work fine. But unlike you, I drive smart. I personally hate when people are in front of me holding me up because they want to text while driving. If I had a big enough truch I would just push them off the road and I literally mean that. I never use my phone while moving in a car. I wait until I am stuck at a light it in heavy traffic. Or I just place a call. I usually have my phone attach to my car. But since the new iPhone don't support this feature anymore which is one reason I stopped buying them, running cords is a pain. Having the watch means I never need to hold my phone, when it rings it speaks the number or callers name and I answer with my watch. Gimmicky, but useful.
Worth $300? No. But many thing I've bought aren't worth what they cost, that why I stopped buying iPhones.

TechieXP said,

I like being able to answer calls and new pull out my phone. iFans love to speak on how big phones have gotten, basically they are jealous they don't have a larger phone. So now I don't have to hold a large phone to my head.

I don't know to who you are referring, I'm on the Android side and I still hate those huge bricks. I despise them. Even when I have big hands (bigger than the average for my 6' height), I still can't use them with one hand comfortably with one hand and that's a showstopper for me. I tell you a little secret: if you have a phone that is always comfortable to use and carry, you don't need an extra device to make it palatable. win-win.


The mic and speaker on my phon work fine. But unlike you, I drive smart. I personally hate when people are in front of me holding me up because they want to text while driving. If I had a big enough truch I would just push them off the road and I literally mean that. I never use my phone while moving in a car. I wait until I am stuck at a light it in heavy traffic. Or I just place a call. I usually have my phone attach to my car. But since the new iPhone don't support this feature anymore which is one reason I stopped buying them, running cords is a pain. Having the watch means I never need to hold my phone, when it rings it speaks the number or callers name and I answer with my watch. Gimmicky, but useful.

Not sure what you understood, but I was clearly referring to using the hands free function on your phone in the same way that you are using it with your watch. I'm pretty sure there's an S-Voice command to answer the call with the phone/phablet itself, so I'm still stoked on why you would need another pair of mic/speaker for the same function.


Bonus answer for your question: I only have 4 devices that can stream Netflix: Smart TV, desktop, laptop, smartphone. I can use all of them individually, no device needs another to be close/paired up to fully perform to their potential.
Even better, for any other functions I can actually pair them up to cooperate (HDMI cable to my TV, USB out from my phone, DLNA, Media Remote app for my Sony TV) and they all work together without caring if my phone is on Android 4.1 or 4.3, or the TV being made by Sony while the phone is LG and my desktop was built by me. I can replace each device individually without any kind of vendor lock-in.

Edited by gonchuki, Nov 20 2013, 9:53pm :

Scar said,
I bet the battery life on that thing is as terrible as their phones.
Really? I have a Gear. It lasts me 5 days on a single charge. Why? because I use it as a watch and not snapping pics or recoding video all day.

I have galaxy Note 3. It lasts 2 days on a full charge with full usage. Full usage isn't looping a 1080p video until it dies. Full usage based on my usage is calls, texts, wtahcing youtube and using Facebook. The 3 games I play? NFS Most Wanted which dos eat the battery fast if I play it all the time, Blur and Candy Crash. Even with my moderate usage it last 2 days on a single charge.

That is longer than the iPhone 5S. It also has a longer playback time and standby time vs the 5S. Care to try again? This isn't 2009 man...its 2013 where Android products have gotten batter while iPhones have remained the same.

Try actually using a product before trying to mock it.

iPhone 5S Battery

Battery
Non-removable Li-Po 1560 mAh battery (5.92 Wh)
Stand-by Up to 250 h (2G) / Up to 250 h (3G)
Talk time Up to 10 h (2G) / Up to 10 h (3G)
Music play Up to 40 h


Battery
Li-Ion 3200 mAh battery
Stand-by (2G) / Up to 420 h (3G)
Talk time (2G) / Up to 21 h (3G)

Yet with a full HD screen vs a sub HD one, using multiple apps at once, which you cant on iPhone, and so much more, I sstill get 2 days from my Note 3 and yet my iPhone 4 which has slightly smaller battery vs the 5S, wont last even the full day with similar usage and it has a less powerful CPU, poor multitasking and a sub HD screen.

Wanna try again?

I don't care to "try again", I'm judging based on my actual usage. I've never been a fan of Apple and never ever owned a single product of theirs and don't plan to. However, my experience with the Galaxy S series(S3 and S4) have been horrific when it comes to battery life to say the very least. The battery is sucked off dry regularly even if I don't use the phone much and a lot of colleagues share a similar experience with the battery life. I'm seriously hoping the S5 will improve battery life otherwise I'm stuck or forced, may the heavens forbid, to finally purchase my very first Apple product which is beyond freezing Hell for my personal taste.

TechieXP said,
Wanna try again?

112g vs 168g
one you carry in your pocket, the other you need to throw it in your purse/backpack or wear cargo pants.
one you use it normally, the other looks awkward covering your entire face with a brick and then some.
one has an IPS screen, the other produces over-saturated colors.
one gets instant updates once a new OS version is out, the other is left behind for 6-8 months and usually only gets one OS upgrade instead of 3.

need some help with those burns?

Neowin, you shall confirm which is true. I believe the first one is real. What kind of company would even admit directly their product just sold 50,000 units?

And remember, they were caught cheating before on benchmarks, so they could cook up a claim this easily

Justin Luna said,
Neowin, you shall confirm which is true. I believe the first one is real. What kind of company would even admit directly their product just sold 50,000 units?

And remember, they were caught cheating before on benchmarks, so they could cook up a claim this easily

They didn't cheat. They ran a script that simply ran the CPU at full clock, which is exactly what happens when an app runs full screen. They simply whitelisted apps to insure the phone performed on par.

The reviewers called it cheating because these were not benchmaks that push devices to the max, but tests that is suppose to be based on real world usage. First off neither benchmark will be based on MY usage.

Its not cheating per se. In the test that is suppose to be real world, it is unlikely the browser would kick up the all 4 CPU's to full clock to view a webpage depending on content. But that doesn't matter to me.

Dd you even look at the tests? The fact is, the Galaxy Note 3 in all the tests still won, it was smply a much closer win without the script. SunSpider an Antutu are not even things u can see. They are software capabilities and depending on how you browser is coded it can handle certain things better. But that doesn't matter. What does matter is if I take my phone and type in the same web address as you do and my phone loads all the content first, that makes my phone better because I can see how much better it is. benchmarks dont prove anything whether your device wins or loses. Anyone who takes any such benchmark seriously, is seriously in trouble. Its like car tests where they show you 0-60 times. Great! But in traffic those times mean nothing.

ZipZapRap said,
I loved reading all the comments yesterday from people believing a rumour before it could even be confirmed.

Ahh the internet

well, it was a really low number but at the same time it was believable. It's a gimmicky watch that isn't really needed, pair that with a price of 300$ and its just something people scuff off. Except for 50,000, or the 800,000.

Interesting conflicting reports. Perhaps at year end we'd see real results. It's not the first smart watch though, the LG GD910 is the first I can recall