Skype absolves Microsoft from outage blame

Skype has clarified an earlier statement which appeared to blame Microsoft's monthly patch for last week's outage of the VoIP service. Skype had attributed the two-day crash of its service to a large number of Windows users logging on after rebooting their systems to install Microsoft's monthly updates. The flood of log-on requests effectively launched a denial-of-service attack against Skype's log-on service.

Owing to a lack of additional information, the justification seemed to blame Microsoft. On Tuesday, however, Skype posted a full admission that sought to clear the software giant."We do not blame anyone but ourselves," wrote Skype spokesman Villu Arak in a blog posting. "The Microsoft Update patches were merely a trigger for a series of events that led to the disruption of Skype, not the root cause of it. And Microsoft has been very helpful and supportive throughout."

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News source: vnunet

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18 Comments

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Hi,

So about 1 billion PC's, due to Windows Updates downloading, automatically rebooted once the update was complete.

When the PC's restarted then they loaded Skype (because it insists on automatically starting up when you boot) and this load buggered up the Skype Network because of the excessive load of 1 billion PC's trying to connect at the same time.

There are several lessons to learn here:

1) Any application which insist on running at startup automatically and is Internet connected can suffer from this issue.

Tip: Use MSCONFIG or a similar utility to prune your startup lists to something more sensible. Remove anything that doesn't really need to be there.

2) Learn about:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Windows\\WindowsUpdate\\AU]
"NoAutoRebootWithLoggedOnUsers"=dword:00000001


and how this might help you and everyone else.

Kind Regards

Simon

They only appeared to blame Microsoft to you because you can't properly interpret what you read. And don't tell me they implied it either. They clearly said the post-WU mass-reboots triggered a bug within their own systems.
And what's being said in this news item is the same that was said a day after the outage.

What's the purpose of such misleading news items?

not sure if you read what skype wrote on thier own page, but from what i read, and if i read it wrong (mis-interpreted) as well as so many other people then it was writen badly. it was fairly well implied from what i read

The Windows Update thing was weird to begin with, because there has been "synchronized" patch Tuesdays so many times before with Skype not crashing. I don't really know what to make out of that. It happens almost every month. *shrug*

Jugalator said,
The Windows Update thing was weird to begin with, because there has been "synchronized" patch Tuesdays so many times before with Skype not crashing. I don't really know what to make out of that. It happens almost every month. *shrug*

How about because the version of Skype with the problem didn't exist the last time there was an update?

This is soooo funny:
"OMG, our application is so bad that when couple more users log on the same time whole network system goes down"

hilarious <_<

SHADOW-XIII said,
This is soooo funny:
"OMG, our application is so bad that when couple more users log on the same time whole network system goes down"

hilarious <_<

A "couple more" isn't quite the correct term to use here. =p You might excuse them if they couldn't previously test their backend with millions of users logging on at the same.

Yeah and that has been running non-stop for 4 years - oh, so unreliable.

So your product, as I assume you're trolling for their competition, how long has it been up non-stop with as many customers?

Taomyn said,
Yeah and that has been running non-stop for 4 years - oh, so unreliable.

So your product, as I assume you're trolling for their competition, how long has it been up non-stop with as many customers?

for a p2p newtork to go down, it is pretty shocking, as it is as distributed as you can get. i don't think i have ever seen bittorrent down, even when MS does updates. Plain and simple bug in skype

GEIST said,

A "couple more" isn't quite the correct term to use here. =p You might excuse them if they couldn't previously test their backend with millions of users logging on at the same.


I think thats a load of rubbish. Microsoft have released hundreds of updates in the past that require a reboot and they didn't cause Skype to crash (at least not that I know of). And all the computers in the world don't tend to check in to Microsoft Update at the same time. So even blaming Microsoft for being the "trigger" is laughable.