Some Apple Retina display MBPs suffering from ghosting

Apple's all new MacBook Pro with the Retina display has certainly been getting a lot of good press and the insanely high resolution screen is pushing boundaries when it comes to making advancements in compact notebooks. But, if you are thinking of purchasing a new MBP with the Retina display, you may want to hold off as there have been a few hiccups which early adopters are starting to report.

The video above shows it best, there is a ghosting issue affecting some users of the MBP with Retina display. The ghosting can last up to five minutes before it is completely gone which is not something you would expect from a laptop costing over 2k.

The support forums over at Apple have a couple of users saying they have experienced this issue while others are reporting that their machines are fine. It is not unexpected that there may be a few hiccups with the Retina displays as this is the first generation of the device. Fortunately, Apple's customer service has been top notch in dealing with the issue and has been quick to replace the devices that are affected.

Source: Apple Support Forum

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35 Comments

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Open Minded said,
Is this that legendary build quality I keep hearing about?

Yeah right, because obviously this defect is not covered by warranty and a mass problem.

Next time, try harder.

You can be good and still fail. It's about how you deal with it.

GS:ios

Edited by Glassed Silver, Jun 25 2012, 2:37pm :

Glassed Silver said,

Yeah right, because obviously this defect is not covered by warranty and a mass problem.

Next time, try harder.

You can be good and still fail. It's about how you deal with it.

GS:ios

Deal with it? You mean like the 20 previous mass issues that users had SUE Apple to get them to finally fix?

Do you have any sense of who Apple is and how they do business? Delete forums posts and pressuring news outlets to remove negative articles has had as much to do with the perception of 'build quality' as the actual products themselves.

How many forum/post/article deletes does it normally take and how many users must it affect before an issue reaches the mainstream news?

How many MAJOR problems are you even aware of existing? Because Apple claimed the one I'm going to reference didn't exist, or were a tiny few cases that they were 'resolving and didn't'. Of course once they were finally forced into lawsuits, the truth of the defects became public, but Apple was STILL able to manipulate them from reaching mass media attention.

Head over to http://www.topclassactions.com/ and throw Apple into the search box.

There is enough reading to keep you busy for a few hours. Some are nonsense; however, there are a lot of actual hardware issues that some you might remember hearing 'something' about them...

Like: MagLock fires, Battery Fires, Display color issues, Display color dithering and sub advertised LCD quality, iMac vertical display lines, iPods on fire, MacBooks overheating and burning people, Macbooks catching on fire, IPhone privacy risking the LIVES of people, and more...

Love Apple and Apple products, but do not paint their product or practices as the exact OPPOSITE of HOW APPLE does business, that can be measured, and followed, with Apple's own quotes and response denying even dangerous problems with products.

(Also even compare Apple to other companies, by throwing in other company names into the search at http://www.topclassactions.com/ Notice that Apple is 10 to 1 over Microsoft and if comparing large hardware, they are also 10 to 1 over Dell and HP combined.) PS Want to see another 'bad' history from a company, throw Google into the search box...

Shall we all go over this again...

The IPS technology in the Retina display is NOT the best variation of the technology, let alone the best display technology.

They may have a nice pixel density, but lack in speed, color, contrast and other image quality aspects.

The problem here is beyond the base technology, but even when working 100% at their best, they are still about 50% behind the display technologies.

With displays moving more to 10,12,16bit, and Windows 8 requiring support of > 8bit color support, the Retina display is already a bit outdated.

I am still POed that 7 years ago Apple was 'making fun' of 1920x1200 displays on laptops, in the PC world, and now they are pretending that higher resolution just magically fixes everything and they are the 'leader'. Actually, better rendering technology is where they should have started and fixed the issues in OS X that are not accurate in displaying vector lines and fonts.

Apple is NOT the only place you can get a display with this resolution.

Apple also should not get a pass when they are pushing these resolutions and are not putting in the GPUs needed to drive them. They also should be called out because OS X lacks the power to drive the display properly, as the OS X composer starts to lag when managing full screen window textures at this resolution.

it's an Apple. They were bashing x86 - now they use it. OSX was "uncrackable" - now they have removed this info from their pages... The first iPhone 4's must be "holded" correctly - 4s has fixed the Problem.

With regards to the topic, could I ask if these display panels are produced by Samsung or are these the Sharp models? Is the issue more likely to be caused by the display panel or is it merely displaying the results of an issue further down the food chain ie os or system boar etc.
Thanks

Considering how Apple treats its own users (like sheep), and them destroying much of the PC to Apple compatibility in 10.7 (such as SMB networking), no, I will never stop bashing apple or much of its user base.

Kelxin said,
Considering how Apple treats its own users (like sheep), and them destroying much of the PC to Apple compatibility in 10.7 (such as SMB networking), no, I will never stop bashing apple or much of its user base.

Then you are a **** tard, and I feel pity for you. I have a combined OS X Lion / Win 7 networked environment, and guess what, it works better with those two than it ever did with 10.6 and Win Vista / 7.

If you are having issues getting SMB working properly, then you just have no clue what the **** you're doing and blaming the technology rather than yourself.

99% of the time it's user error these days, not the technology, so **** off you bloody troll!

I've used SMB shares almost every day Lion has been out. There were some issues when it was first released, but they were resolved long ago, and now it works fine.

Also, elaborate on what you mean by "treats it's users like sheep". I see this (and statements like it) all the time, and when I ask what it is they're talking about, I get no response.

Kelxin said,
... no, I will never stop bashing apple or much of its user base.

It sounds like you're dealing with some insecurities.

Pity.

I am a huge Windows/Linux/VMware guy, but I just looked at one of these at an Apple Store...

Very impressive piece of kit. Can we please give it a rest with all the Apple Bashing around here (they don't even make fun of Windows anymore). While we're at it, can we cut Norton & Nero some slack, as well. Sheesh.

If you don't like it, don't buy it... Why does technology have to be like a religion some times !!

what would the "cool" kids do then? they have to hate something.. give them a few years and they will move on to the next fad.

Spark99 said,
I am a huge Windows/Linux/VMware guy, but I just looked at one of these at an Apple Store...

Very impressive piece of kit. Can we please give it a rest with all the Apple Bashing around here (they don't even make fun of Windows anymore). While we're at it, can we cut Norton & Nero some slack, as well. Sheesh.

If you don't like it, don't buy it... Why does technology have to be like a religion some times !!

Spark99 said,
I am a huge Windows/Linux/VMware guy, but I just looked at one of these at an Apple Store...

Very impressive piece of kit. Can we please give it a rest with all the Apple Bashing around here (they don't even make fun of Windows anymore). While we're at it, can we cut Norton & Nero some slack, as well. Sheesh.

If you don't like it, don't buy it... Why does technology have to be like a religion some times !!


what else do you get from neowin?? praise windows and bash other competitors.

The review over at AnandTech really goes over how Apple is pushing the system to support this high DPi display (and gives good reason why Windows OEMs have never stuck such a display in their products, it requires heavy OS support).

Like all first-generation products, wait for revisions down the line. Even now, scrolling performance is around 20fps because there isn't hardware designed for te rendering scheme Apple wants to get the best image quality possible.

dagamer34 said,
The review over at AnandTech really goes over how Apple is pushing the system to support this high DPi display (and gives good reason why Windows OEMs have never stuck such a display in their products, it requires heavy OS support).

I should give that article a read.
Like all first-generation products, wait for revisions down the line. Even now, scrolling performance is around 20fps because there isn't hardware designed for te rendering scheme Apple wants to get the best image quality possible.

andrewbares said,
I thought Apple products are perfect and never have problems?
The irony that this comment is echoed far more often than Apple fans claiming products are infallible.

As for this issue, obviously a product defect and thus having nothing to do with expectations and the price point. Just send it back - everyone getting this issue today are covered by warranty.

the person who told you this is an idiot and you are an even bigger idiot for believing him.

andrewbares said,
I thought Apple products are perfect and never have problems?

Northgrove said,
The irony that this comment is echoed far more often than Apple fans claiming products are infallible.

As for this issue, obviously a product defect and thus having nothing to do with expectations and the price point. Just send it back - everyone getting this issue today are covered by warranty.


But don't you wanna be hip and take the opportunity to bash Apple?

Your comment makes way too much sense for the FPN comments!!!!

GS:ios

rippleman said,
the person who told you this is an idiot and you are an even bigger idiot for believing him.

Actually you're the idiot for not recognizing the clear sarcasm.

The Laughing Man said,
Early adopters, I've learned to stay away from new gadgets for at least a month after they are released with proper reviews and benchmarks.

Especially Apple products. Anyone who's been watching Apple for the past 10 years know they have a history of cutting corners on stuff like this and there is ALWAYS some major hardware glitch that needs to be resolved with the opening releases of a new product.

Eventually, their service and support is good enough to handle just about anything. The iPhone 4 antennae "grip of death" problem comes to mind as something that was not fixable in that model, but that's been the exception.

My (admittedly old) dell 2007wfp has this problem to an extent, I just assumed it happened to most displays. Is this really a defect? I know it happens a lot, it doesn't bug my on my screen though, you can hardly notice it most of the time and it is as described in this video.

Mark said,
My (admittedly old) dell 2007wfp has this problem to an extent, I just assumed it happened to most displays. Is this really a defect? I know it happens a lot, it doesn't bug my on my screen though, you can hardly notice it most of the time and it is as described in this video.

I also had that DELL monitor - 1st one did it, 2nd one (replacement for back-light failure and newer f/w) did not or I didn't notice. Not had one do it noticeably since then but I think at the time the display panel tech was extremely new but the colour reproduction was fantastic.

Mark said,
My (admittedly old) dell 2007wfp has this problem to an extent, I just assumed it happened to most displays. Is this really a defect? I know it happens a lot, it doesn't bug my on my screen though, you can hardly notice it most of the time and it is as described in this video.

Ya, not normal at all. We have displays from the mid 90s that are free of these types of issues, let alone anything modern.

thenetavenger said,

Ya, not normal at all. We have displays from the mid 90s that are free of these types of issues, let alone anything modern.

Oh well, it's had a good run, I already had 2 replacements over it's 3 year warranty due to other things like darkening of screen borders and strange colour tinges appearing