Some Mango users report touch screen keyboards disappearing

If you own a smartphone with Microsoft's Windows Phone 7 operating system inside, you most likely have now downloaded the major Windows Phone 7.5 update (otherwise known as Mango) that started to be released last month to wireless carriers.

It now appears that some of these phone owners are experiencing a bug that caused the touch screen keyboard to disappear at times. ZDNet reports that the bugs don't seem to be tied into one particular smartphone.

Microsoft has indicated it is aware of the issue. A spokesperson emailed a statement which said, "Customer support is working with the individuals reporting changes to their experience. We are investigating these reports to determine the root cause of any issues users are having." There's no word on what might be causing this bug nor when Microsoft plans to release an update that will fix the disappearing keyboards.

In related news, Microsoft's official Windows Phone blog has posted up a new entry that shows off a new version of the popular AccuWeather app that has been released for the platform. The new version has a number of improved features based on Windows Phone 7.5 including showing the current weather conditions when a person searches for a location while using Microsoft's own Bing search system. You can also see what the weather is at several locations at once along with two-sided Live tiles that switch between weather conditions and temperatures.

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Oops, looks like Mango hasn't rolled out for O2 users yet, that might be why I'm having those issues I mentioned. Maybe HTC are preparing a Firmware upgrade as well.

This isn't the only issue I've had either, sometimes the phone tile switches to "Local Network Operator" from O2-UK, sometimes Messenger and Facebook chat spontaneously fails to connect, even though it was connected when I last checked, along with wierd graphical glitches on the lockscreen and within messaging when checking who is online.

These issues don't happen all the time and the phone as a whole is generally stable but it does detract from the overall experience.

The graphics and keyboard issues should be fixed by a firmware update from HTC but the others would require an update from Microsoft.

Edited by neo158, Oct 18 2011, 10:11am :

neo158 said,
This isn't the only issue I've had either, sometimes the phone tile switches to "Local Network Operator" from O2-UK, sometimes Messenger and Facebook chat spontaneously fails to connect, even though it was connected when I last checked, along with wierd graphical glitches on the lockscreen and within messaging when checking who is online.

These issues don't happen all the time and the phone as a whole is generally stable but it does detract from the overall experience.

The graphics and keyboard issues should be fixed by a firmware update from HTC but the others would require an update from Microsoft.

I haven't noticed any of that... I did notice that the phone dialing keypad isn't as responsive as it was in NoDo... Which seems odd to me.

M_Lyons10 said,

I haven't noticed any of that... I did notice that the phone dialing keypad isn't as responsive as it was in NoDo... Which seems odd to me.


Typing on the keyboard is slower too. Some key presses aren't recognized properly and cause typos. The auto correct isn't as aggressive as it was in NoDo, leading to more corrections.

M_Lyons10 said,

I haven't noticed any of that... I did notice that the phone dialing keypad isn't as responsive as it was in NoDo... Which seems odd to me.

I'm using the HD7 so it may well be an HTC problem.

dmbandfan22 said,

Typing on the keyboard is slower too. Some key presses aren't recognized properly and cause typos. The auto correct isn't as aggressive as it was in NoDo, leading to more corrections.

I've only noticed keyboard issues in the Messaging app though, everywhere else seems to be fine.

Been using mango on an unsupported device (HD2) for two months now but this is the first time i ve seen this

I have experienced this issue on my HD7 but not very often so while I admit it is annoying I would not categorize it as a serious issue. What I see instead as a more serious issue is that after updating to the final Mango build I lost the ability to send/receive MMS, no matter what SIM I use and the fact that now the keyboard is not as accurate as it was with NoDo. I think the latter could be related to the new way Mango is supposed to predict your typing. Hopefully it will not be too difficult to fix it

dmbandfan22 said,
And the keyboard has issues capitalizing the first letter of a sentence sometimes.

I`ve had that one happen, didn't happen during the Dev beta though

Sraf said,

I`ve had that one happen, didn't happen during the Dev beta though


I've had that happen during the beta and final release on my HD7. However not the keyboard disappearing bug

dmbandfan22 said,
And the keyboard has issues capitalizing the first letter of a sentence sometimes.

+1 This is far more common and annoying IMO...

eilegz said,
typing in touch screen its always a pain in anything....

Opinion... There are a lot of people even on touch screen devices that can type faster than even proficient typists on a full keyboard. Swype on Android is really fast if you get it down, and the new updates in Mango's prediction and correction on WP7 are remarkable in that it goes beyond traditional cell phone correction/prediction by using context and grammar. WP7 is the fastest next to swype we have found, if you use the word lists it offers and it gets used to how you type and what you say. One of our techs is faster on WP7 than our best Swype user, but on average Swype users are a bit faster.

Nothing replaces the tactile touch and feedback of physical keys, yet. Especially for people texting without looking, unless you use the WP7 speech features.

I recommend that WP7 users turn on the prompted voice features for when you don't have a headset enabled. (it is off by default). Most phones have array Mics built in that are better than a bluetooth headset and even across the room you can respond to and have full text conversation just by talking.

After Mango released, I was working on a racecar at my brother's shop, with my phone sitting on the bench, from under the car I was able to respond to have it read my text messages and respond to them. My brother owns computer companies, but hasn't had the time to see WP7, and was blown away by just this feature alone.

There is a need for Apps that take advantage of these types of voice interaction features, and I can see areas where Microsoft could add more functionality as well in the base OS for fully automated voice interaction. Pressing a button to ask questions like iOS or vLingo on Android is nice, but silly that it isn't just fully handsfree, why have to touch the phone to confirm or do additional operations when you are already using your voice to talk to it.

As for 'feeling the screen', Microsoft has patents for touch screens that raise and lower to mimic what is displayed, it is about the hardware and durability for a real world version to come out, then touch screen will also be a 'texture/feel' screen.

dmbandfan22 said,
Happens on my HD7...kinda annoying.

Have you had it just pop out of display, or fully pop out of display and then wasn't able to get it come back even by click on other things on the screen and back on the text box?

If it is the first, this is common on smartphones as the focus changes, and even threads running in the App can change focus from the textbox/entry for a fraction of second which will make the keyboard hide.

If you can't get the keyboard back at all, then this is a real issue.

After reading comments, I am wondering if maybe there is a common background App or task that is running that is somehow taking focus from the on screen App and causing the issue, and/or even the textbox hiding itself, and a tap on the text field tells it to show again.

I wish we could replicate this in house to help find the issue. Strange...

thenetavenger said,

Have you had it just pop out of display, or fully pop out of display and then wasn't able to get it come back even by click on other things on the screen and back on the text box?

Also happens on my HD7 asia, the keyboard disappear while i was typing (kind of lost focus thing) after that i have to reclick on the textbox again. And it happens very random, even in the same situation

thenetavenger said,

Have you had it just pop out of display, or fully pop out of display and then wasn't able to get it come back even by click on other things on the screen and back on the text box?

If it is the first, this is common on smartphones as the focus changes, and even threads running in the App can change focus from the textbox/entry for a fraction of second which will make the keyboard hide.

If you can't get the keyboard back at all, then this is a real issue.

After reading comments, I am wondering if maybe there is a common background App or task that is running that is somehow taking focus from the on screen App and causing the issue, and/or even the textbox hiding itself, and a tap on the text field tells it to show again.

I wish we could replicate this in house to help find the issue. Strange...


You're able to still get it to show the keyboard again. It's not that you can't get the keyboard to show at all. It shows then disappears. Maybe shows again and disappears again. It's annoying, but not the end of the world...

thenetavenger said,

Have you had it just pop out of display, or fully pop out of display and then wasn't able to get it come back even by click on other things on the screen and back on the text box?

If it is the first, this is common on smartphones as the focus changes, and even threads running in the App can change focus from the textbox/entry for a fraction of second which will make the keyboard hide.

If you can't get the keyboard back at all, then this is a real issue.

After reading comments, I am wondering if maybe there is a common background App or task that is running that is somehow taking focus from the on screen App and causing the issue, and/or even the textbox hiding itself, and a tap on the text field tells it to show again.

I wish we could replicate this in house to help find the issue. Strange...


It disappears during text messages but it comes back up when I hit the text box. Sometimes, it happens 3-4 times over 15 seconds before I'm able to type the rest of my message.

Perhaps it has something to do with the specific load of apps on my phone?

I see this happen once in a while, just tap again on the text box and it reappears. It is not good, but not a horrible experience and the same thing happens on my iDevices.

nohone said,
I see this happen once in a while, just tap again on the text box and it reappears. It is not good, but not a horrible experience and the same thing happens on my iDevices.

This is not the same issue people are reporting, as this is common on all smartphones, as they depend on 'textbox/etc' focus to determine to show the keyboard or not. So if the App is flipping focus (background thread, etc.) it will make the keyboard go away (just like clicking outside of a textbox will make the keyboard disappear.)

It seems that the users with the 'real' problem can't get the keyboard to show even when a textbox/entry has focus.

No issues on my trophy, Omnia7 or hd7. Nor my mums Omnia7, or my friends trophy's. Must be a pretty rare bug. Hope an update comes out soon, knowing Microsoft it will.

Enill said,
No problem at all on any of my 3 devices. All HTC.

Mine is a HTC too and I have seen this problem twice. It seems rather random and rare...

Microsoft has a history of releasing things a tad too early. This is not surprising to me. The good thing is they usually fix these types of issues rather quickly.

ScottDaMan said,
Microsoft has a history of releasing things a tad too early. This is not surprising to me. The good thing is they usually fix these types of issues rather quickly.

I used the Mango betas for months and never noticed the issue. I have noticed it happening yesterday quite often when texting. It wasn't reported during the betas, that I know of, so it appears just to be a bug, it happens.

it's not that bad but it's a bit annoying.. it's happening on both mine and my friend's hd7 since we updated to the final build of mango

sexypepperoni said,
Ouch, this is a show stopper. How did they not catch it before release?

I've been using Mango for a few months now and this issue only happened once. I don't see how this is a show stopper.

sexypepperoni said,
Ouch, this is a show stopper. How did they not catch it before release?

Good question, but we haven't seen this issue at all on several devices. Wondering if it has to do with a chipset driver that supports hardware keyboards that is getting flipped to think the hardware keyboard has been opened. (Even though not many WP7 phones have physical keyboards the controller is there and an errant driver or a errant driver installing on them would cause this issue.)

rfirth said,

Probably a pretty rare event.
It is, I had it happen once and figured I tapped the screen to close it. I remember it because I didn't think I had done that and that is was strange. Haven't seen it since and I loaded Mango on day 1.

day2die said,

I've been using Mango for a few months now and this issue only happened once. I don't see how this is a show stopper.

Exactly. It's happened twice to me. Not a very common bug at all. With that said, I hope they get it fixed soon.

sexypepperoni said,
Ouch, this is a show stopper. How did they not catch it before release?

Not really, I've had Mango since beta and it's never happened to me, this is the first I'm hearing of it and I have six friends with the exact same phone.

EDIT: All phones are the Samsung Focus on Rogers in Canada.