If you are planning to purchase any new or upcoming products from Microsoft, you might want to be aware of some changes that could be made to their end user license agreements.
In a recent post on the official Microsoft on the Issues blog, the company's assistant general counsel Tim Fielden admitted that Microsoft has or will be editing some of its EULAs to state that customers cannot file a class action lawsuit against Microsoft if they have a dispute about certain products or services.
Microsoft made this switch a number of months ago in a revised EULA for Xbox Live. Other unnamed products will receive similar EULA changes "....in the coming months as we roll out major licensing, hardware or software releases and updates."
Customers can still solve any dispute with Microsoft on products under the new EULAs with arbitration as well as taking their issue to small claims court. Fielden said, "Our policy gives Microsoft powerful incentives to resolve any dispute to the customer’s satisfaction before it gets to arbitration, and our arbitration provisions will be among the most generous in the country."
Fielden did not state which Microsoft products or services would be the subject of these new EULA changes.