Some people have issues with pre-ordering iPhone 4S online

Today's the day that people can begin to pre-order Apple's iPhone 4S. But getting Apple's long awaited smartphone update was more difficult than planned for the many people who stayed up to be among the first to get their orders in. Apple was supposed to launch pre-orders via its online story at 12:01 am Pacific Time (3:01 am Eastern time) today. But as News.com reports people experienced errors when they tried to order the iPhone 4S at that time. Later, Apple simply let people reserve their iPhone 4S so they could purchase it on October 14, the day of the phone's release.

The report said that pre-orders that were filed via AT&T and Sprint's web site also experienced errors with Sprint customers dealing with delays that took as long as two hours. There were also issues with AT&T's web site for people who wanted to upgrade their older phones to the new iPhone. There's no word if there were any issues with Verizon's web site today.

That would seem to prove that the iPhone 4S, despite some disappointment from some of the Apple faithful about its features, will still be a huge seller for the company if customers are flooding Apple's web site with pre-orders. Part of the reason for this year's issues might be that the iPhone 4S is launching for the first time for three wireless carriers here in the US. Previously, AT&T launched the iPhone 4, and all previous versions of the phone, all by itself in mid-2010, followed by the Verizon version of the iPhone 4 in early 2011.

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15 Comments

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I ordered moments ago from AT&T, got an email confirmation immediately which confirmed the order and indicated the phone would be delivered on the 14th. I don't know what might explain a different experience, except perhaps regional issues. My order was in the US.

Well, that took a while to order off Rogers/Fido - too many sites are designed with not enough load factor characteristics in mind - right down to what the code is and how the code is deployed.
But - ordered and waiting. Over 1600 ordered by the time I got in

I heard from an AT&T employee that people who are preordering are not going to get it on launch date but the week after.

That is to make sure AT&T has phones available for launch date as opposed to last year where they sold out the day of pre-order and didn't have any phones on launch date.

Apple on the other hand is assigning tickets so you go on launch date to the store and wait in line and pick it up. not shipping to home.

I ordered mine on the AT&T site about 4 hours ago. I haven't received any email confirmations, but the order is listed on the site and is "processing". Shipment Status is "Backordered" though. Not sure if all preorders show that or what.

Some people always have issues. Is it indeed so important to be in that crowd that will have the thing on the very first day? Ok then - Apple servers completely agree to that. And your connection has timed out in favor of those who came first. Sorry, you did not make it. Your coolness factor has been reduced by 5. Live with it and stop complaining.

Apple store was offline until 2:30 am CDT, finally bought a 4S for AT&T at 4:30 am. Got various errors, one right at the final purchase, arg, but I received an email confirmation. Even with iCloud Apple cannot handle initial surges and this is for a minor improvement, not the iPhone 5

rcardona said,
Apple store was offline until 2:30 am CDT, finally bought a 4S for AT&T at 4:30 am. Got various errors, one right at the final purchase, arg, but I received an email confirmation. Even with iCloud Apple cannot handle initial surges and this is for a minor improvement, not the iPhone 5

1 - iCloud isn't officially active til the 12th.
2 - What the hell does iCloud have to do with their online store? Answer - nothing.