Some sold but used Xooms still have personal info

In a case of, "You get what you pay for" it looks like people who wanted to save some money purchasing some used Motorola Xoom WiFi tablets got more than they bargained for. Motorola sent out a press release on Friday that admits about 100 Xoom tablets that were returned to Motorola and then resold on Woot.com still have the personal information and content of the tablet's previous owner.

Obviously the idea was to refurbish the tablets to be re-sold, which was supposed to include wiping the Xoom's Android OS and putting it back in its original state. That didn't happen with this rather large batch of tablets, which were sold on Woot.com between October and December of 2011.

Motorola's statement says:

The information that may be accessible to the purchasers of the impacted refurbished tablets may include any information that the original user elected to store on the tablet. It is possible that users might have stored photographs and documents. They may have also stored user names and passwords for email and social media accounts, as well as other password-protected sites and applications.

The tablets themselves were returned originally by customers from a variety of retailers, including Amazon, Best Buy, eBay, Office Max, Radio Shack and others. Motorola says if you returned a Xoom tablet to the listed retailers between March and October 2011, you will get a free two year membership to Experian’s ProtectMyID identity protection service.

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12 Comments

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I don't get why this issue happens. I don't know about Best Buy or those other retailers, but I know that Staples wipes all returned products -- even if you have already done it yourself. Now that is a good store policy.

This isn't the first time it has occured with returned merchandise. In my last job we would consistently come across customers who bought supposedly new computers only to find it already infected. In addition when I ask them did they ever have to accept the license agreement for the computer the response was usually "No" which means the digital seal was not in place when they got it.

My mouse hovered over the wrong spot and woke my wife up with an overlay video ad. Just got chewed out. Wish that wouldn't happen on neowin...

SpyderCanopus said,
My mouse hovered over the wrong spot and woke my wife up with an overlay video ad. Just got chewed out. Wish that wouldn't happen on neowin...

or browse muted or block ads or subscribe and they go away

SpyderCanopus said,
My mouse hovered over the wrong spot and woke my wife up with an overlay video ad. Just got chewed out. Wish that wouldn't happen on neowin...

I dont see any ads? oh wait I use opendns

Wow, assuming it was usable, everyone one of them should have reset all settings and delete all files.

if they did not, then its their fault.

Well just goes to show, when you return your Xoom to Motorola don't be an idiot and reset it back to the factory defaults before you send it back.

warwagon said,
Well just goes to show, when you return your Xoom to Motorola don't be an idiot and reset it back to the factory defaults before you send it back.
This applies to just about everything. While it's bad on Motorola for not stopping it, don't return something with all your personal information on it!