One of the big optional features of the Surface tablet from Microsoft is the very thin Touch Cover that serves as both a display cover as well as a working keyboard. However, a number of owners of the Windows RT-tablet have posted word that the sound keeps muting unexpectedly, and it's possible that the Touch Cover may be at fault somehow.
In a thread on the Microsoft Answers support forum, there are quite a few posted reports of this problem. One of the forum posters wrote:
I have noticed that my Surface RT 64 GB randomly just decides to mute itself. Is this a known issue? I can hit the volume rocker and it unmutes the device, but it is a little frustrating when you are watching something and it just decides that it is time to mute.
Yet another forum post stated:
I have this issue on my 32GB RT. I have Skype running on the background with touch cover. It auto mutes even if I have the cover in type mode or folded back. I haven't tested it without the cover. The frequency at which it happens also varies but based on observation, it happened more often when the touch cover was folded back.
The forum moderators at Microsoft have been trying to figure out what might be going on and today, they posted word that the Surface owners that are dealing with this muting issue should, " ... please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue."
We have emailed Microsoft to find out how extensive this issue might be at this stage.