Some Surface owners having audio issues; touch cover at fault?

One of the big optional features of the Surface tablet from Microsoft is the very thin Touch Cover that serves as both a display cover as well as a working keyboard. However, a number of owners of the Windows RT-tablet have posted word that the sound keeps muting unexpectedly, and it's possible that the Touch Cover may be at fault somehow.

In a thread on the Microsoft Answers support forum, there are quite a few posted reports of this problem. One of the forum posters wrote:

I have noticed that my Surface RT 64 GB randomly just decides to mute itself.  Is this a known issue?  I can hit the volume rocker and it unmutes the device, but it is a little frustrating when you are watching something and it just decides that it is time to mute.

Yet another forum post stated:

I have this issue on my 32GB RT. I have Skype running on the background with touch cover. It auto mutes even if I have the cover in type mode or folded back. I haven't tested it without the cover. The frequency at which it happens also varies but based on observation, it happened more often when the touch cover was folded back.

The forum moderators at Microsoft have been trying to figure out what might be going on and today, they posted word that the Surface owners that are dealing with this muting issue should, " ... please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue."

We have emailed Microsoft to find out how extensive this issue might be at this stage.

Via: Surface Evangelist
Source: Microsoft Answers | Image via Microsoft

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31 Comments

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Aren't you all glad you HAD to run out and buy this new stuff now?

Partially exactly why I have no use for one. NEVER buy brand new technology unless you like being a guinea pig!!

cork1958 said,
Aren't you all glad you HAD to run out and buy this new stuff now?

Partially exactly why I have no use for one. NEVER buy brand new technology unless you like being a guinea pig!!


If the Pro model had come out now I would have it; I'm simply waiting for that. But lets see now if they delay its release to correct some things they may deem fixable?

How hard is it to just call them and get them to replace it? Oh right, that takes a bit more effort than coming on here and whining about it.

Northgrove said,

What does ease of returning something have to do with QA?
About the same a single dead pixel. You can easily miss a single dead pixel. Imagine the line of Surfaces that a person must look at, and then realize how easy one pixel could be to miss out of 1049088 pixels. If it were 2 or 3, then I'd probably a little hysterical about it.

Mini review:
Pros:
Office
Touch cover
Multitasking
Speedy
Nice screen
Apps available really nice
Music store
Video store
Usb
Sd card
Hdmi
Build quality
Cons:
Speakers very weak,bring your headphones
Music app not as good as Zune
App selection growing but not there yet

I have seen some slight lag if I have 8 programs running and using office but it is so minute to me I have to look at it. Music app was slow but since Tuesdays update its snappy now. Some flash sites Cough, cough weren't available now they work great. heh
Overall love this tablet and everyday theres new apps to try and its exciting to be a part of the new Windows generation. try the All Recipes video app so awesome!

I don't own a cover, but the audio issue I have had is it crackling if I mess with the volume while music is playing from Xbox music. Not bad, but it happens.

I've experienced the audio issue as well. What I found was that the audio for the keyboard key presses would just stop.
I haven't seen it mentioned here but my Touch Cover has a spot just below the hinge that is coming unglued (very center right below the Windows logo). A quick search brings up other users that are having that issue too.

Contacted MS and they are sending me a replacement Cover. Hopefully then new one is Revision 2.

Ya I have had this problem a few times and now that I think about it the touch cover was attached..

One thing I also had problems with was my microSD card but it was the cards fault.. pretty nice to have a tablet that can actually format the card for me in whatever format I want.

I have not had this problem, though the speakers are so weak, it does not matter. FYI, My Windows Logo rubbed off in 8 days. Took it to the store, and easily exchanged it.

MikadoWu said,
I have not had this problem, though the speakers are so weak, it does not matter. FYI, My Windows Logo rubbed off in 8 days. Took it to the store, and easily exchanged it.

Let me second what you said about the speakers. They are terribly weak, so weak that if I wasn't going to develop for this, I would take it back and get another tablet. I was looking forward to watching Netflix, but depending on what I'm watching, I can't hear anything. The first movie I played I had to turn on subtitles.

It's not just Netflix, it's really anything. XBox music also is weak as another example. Big turn off for me.

DRock said,

Let me second what you said about the speakers. They are terribly weak, so weak that if I wasn't going to develop for this, I would take it back and get another tablet. I was looking forward to watching Netflix, but depending on what I'm watching, I can't hear anything. The first movie I played I had to turn on subtitles.

It's not just Netflix, it's really anything. XBox music also is weak as another example. Big turn off for me.

Really? That sucks reminds me of the iPod Touch speakers.

I wonder if the Amazon Kindle Fire HD and newer one have any better speakers.

I played with the new Fire, Hated it. prefer the old Fire much much better. Did not get far enough to test the Speakers.

wear headphones.

DRock said,

Let me second what you said about the speakers. They are terribly weak, so weak that if I wasn't going to develop for this, I would take it back and get another tablet. I was looking forward to watching Netflix, but depending on what I'm watching, I can't hear anything. The first movie I played I had to turn on subtitles.

It's not just Netflix, it's really anything. XBox music also is weak as another example. Big turn off for me.

MikadoWu said,
I have not had this problem, though the speakers are so weak, it does not matter. FYI, My Windows Logo rubbed off in 8 days. Took it to the store, and easily exchanged it.

I was pleasantly surprised by the speakers. Sure, they're not the loudest but they're more than loud enough for me and the sound that comes out of them is surprisingly good for such a small device.

If I wanted to listen to something really loud on a tablet I'd just plug headphones in.

MikadoWu said,
I have not had this problem, though the speakers are so weak, it does not matter. FYI, My Windows Logo rubbed off in 8 days. Took it to the store, and easily exchanged it.

You can check "Loudness" in the sound properties on the desktop. That will help a lot!

The only problem I have is with the SD card slot so I contacted Support and did rapid exchange method but didn't receive a confirmation , so I called MS Store and they said there was no such thing. However I was mad so I did a Surface tech support chat and they said the Store doesn't know much and they redid the rapid exchange which he said was 2 days but then came back after 10 minutes of wait and said we are sorry but it will take 3-8 business days! Is anyone else experience SD card slot problems? How about other Problems?

ians18 said,
The only problem I have is with the SD card slot so I contacted Support and did rapid exchange method but didn't receive a confirmation , so I called MS Store and they said there was no such thing. However I was mad so I did a Surface tech support chat and they said the Store doesn't know much and they redid the rapid exchange which he said was 2 days but then came back after 10 minutes of wait and said we are sorry but it will take 3-8 business days! Is anyone else experience SD card slot problems? How about other Problems?

Care to elaborate? Actually might be more useful in a thread actually. Have you tried different MicroSD cards and tried them in another device?

ians18 said,
The only problem I have is with the SD card slot so I contacted Support and did rapid exchange method but didn't receive a confirmation , so I called MS Store and they said there was no such thing. However I was mad so I did a Surface tech support chat and they said the Store doesn't know much and they redid the rapid exchange which he said was 2 days but then came back after 10 minutes of wait and said we are sorry but it will take 3-8 business days! Is anyone else experience SD card slot problems? How about other Problems?

I'm sorry, I dont think I understand. Its not reading cards properly/at all?

eh, all new tech designs have problems that need tweaked at first.. doesn't supprise me much as this is MS's first commerical computer to be sold at a large scale

we all know apple's tablets wern't perfect at first

neufuse said,
eh, all new tech designs have problems that need tweaked at first.. doesn't supprise me much as this is MS's first commerical computer to be sold at a large scale

we all know apple's tablets wern't perfect at first

Very wise...

neufuse said,
eh, all new tech designs have problems that need tweaked at first.. doesn't supprise me much as this is MS's first commerical computer to be sold at a large scale

we all know apple's tablets wern't perfect at first


How dare ya!!

Do tell. From that I remember there were no hardware issues with the original iPad in 2010.

neufuse said,
we all know apple's tablets wern't perfect at first

NeoPogo said,
Do tell. From that I remember there were no hardware issues with the original iPad in 2010.

That's a lie. Every single model of the iPad had one of the same issues as the phones. Connection issues on WiFi and the 3G models would drop the signal an lose connection.