Some UK Surface shipments delayed; £50 coupon code offered

A few days ago, Microsoft sent out emails to some residents in the UK and Canada who were among the first to pre-order the Surface tablet. The email said that their shipment times for the Surface tablet would go beyond October 26th. Microsoft later said the emails were sent in error. Now it appears that some early Surface pre-orders in the UK have been delayed after all.

TheVerge.com reports that some UK consumers who were expecting to get their Surface tablets today can now expect them between now and October 30th. In an email to the affected customers, Microsoft said that it apologizes for "any confusion" as to the shipment date of the tablet. The email does not state what caused the problems with the delayed shipments.

Microsoft is offering those customers that are affected by the delay an email coupon code worth £50 that can be used on the Microsoft Store UK website to purchase any item. The folks who bought the Surface might conceivably use it to cut down the price on one of the tablet's Touch or Type Covers.

As we reported earlier today, shipment times for both 32 GB models of the Surface in the UK have been pushed back by three weeks for those looking to order today.

Source: TheVerge.com | Image via Microsoft

Report a problem with article
Previous Story

Bing has 360 degree panorama front page for Windows 8 launch

Next Story

Free Pinball FX2 table for Windows 8

14 Comments

Commenting is disabled on this article.

I ordered on the 17th, called and cancelled on the 19th, opting to wait for the Pro. MS Store page showed order "in process". Called to re-check status, was told it was still ordered and I'd get it in 3 weeks. Called again and was told I'd get it the 26th. Not bad, 2 different dates of delivery for an order I cancelled. Called again, Store page still showing "in process", was told the order would be cancelled, this call made on the 21st of October.

This morning, the 26th. I got 3 emails from MS - all at 7:13 AM
1st - couldn't cancel order - refuse delivery when UPS gets here.
2nd - order shipped - tracking number for FedEx - should arrive by 10:30 AM today
3rd - a return request has been initiated - be sure to follow instructions blah blah blah

I printed out the FedEx tracking page, refusing to accept package, and taped it to the front door. The package was delivered, but as I requested, not left. The Tablet is now on its way back to someplace.

My CC was not charged until this afternoon, many hours after the Tablet was refused.

1 thing I learned - you can order things from the MS Store, cancelling is another story.

BUT - I did get to speak to a lot of people who's use of the English language made conversations challenging at best.

This happened to me.

To be fair, Microsoft's website did originally say that the product would be delivered between the 26th and 30th when I placed my order so I'm not too concerned that I'm going to have to wait a few more days. Of course, the £50 credit helps and it means that I'll end up getting a Touch Cover half price.

Hmmm... I called to cancel my Surface RT (as I want Pro instead) and it still says order is in process on the web site. But I still got the email that I got $50 from the store due to shipment delay. Normally I would call again to make sure my order is cancelled, but screw it, I'll keep it now since that $50 credit pushed me over.

DClark said,
Hmmm... I called to cancel my Surface RT (as I want Pro instead) and it still says order is in process on the web site. But I still got the email that I got $50 from the store due to shipment delay. Normally I would call
to make sure my order is cancelled, but screw it, I'll keep it now since that $50 credit pushed me over.

Good luck trying to get an order canceled I've just had a horrid experiance being lied to by there staff at the Microsoft store claiming my order was canceled won't ship etc they have not taken money out my bank crap basicly you will be lucky if your orders canceled.
I can't wait for the phone call from someone in there us office as there gonna get roasted by me seeing they very possibly broke the distance selling laws in the UK.

Um..
thats not quite what the email says
mine says the delivery will still be between 26th and 30th as originally intended, however as an apology for the screw up the are giving a £50 voucher.


As stated at the time of order, we expect customers in the U.K. to recieve their Surface devices between Oct. 26 and Oct. 30. We apologize for any confusion caused by subsequent email stating an earlier or later arrival date. to make up for any inconvenience, we would like to offer you a single use coupon for up to £50 off your next purchase from Microsoft online store*.

Karmulian said,
Um..
thats not quite what the email says
mine says the delivery will still be between 26th and 30th as originally intended, however as an apology for the screw up the are giving a £50 voucher.


thats what my email says, but on the microsoft store ive got the date of 2/11 now, sure it was 29/10-30/10 before

Canada too, 50$ is a really nice gift for such a small problem, makes me happy it got delayed a bit Microsoft really are the best

I'm not surprised at this, in IT you often get demand outsurpassing supply as the factories can't make enough devices to keep up with demand. It happens with most big device launches

Tidosho said,
I'm not surprised at this, in IT you often get demand outsurpassing supply as the factories can't make enough devices to keep up with demand. It happens with most big device launches

Demand Surpasses Supply? lol! Are you dreaming or something? We're talking about Surface -in case you missed it...

PC EliTiST said,

Demand Surpasses Supply? lol! Are you dreaming or something? We're talking about Surface -in case you missed it...

I was talking about supply and demand in general in a manufacturing sense, not the Surface in particular. It's obvious you're an Apple fannyboy if you assumed that. Go play with your walled garden iOS fondleslab while we run Windows 8 on hundreds of devices, we'll see who's cocky soon...