Some Xbox One consoles shipping with faulty disc drives, scratched covers [Update]

Now that Microsoft’s console is finally arriving in many people’s homes, some unexpected hardware issues are popping up.

Quite a few of the Xbox One’s early adopters have taken to the internet to show an important issue that they’ve encountered on their devices. It seems like some consoles have a faulty disc drive which means it can’t be used.

As you can see in these videos, whenever a user tries to use a disc, the drive makes a very disturbing sound, and then pops the disc right out.

These are almost certainly hardware defects due to the very large numbers of consoles that the suppliers have to build to meet demand. Hopefully, they’re just isolated incidents and not a symptom of greater problems, such as some rumoured employees sabotaging consoles.

Unfortunately that’s not all. A few other users, including one of our own forum members, have received brand new consoles that already have marks and problems with the casing. Again, these seem to be isolated incidents so far, and we hope Microsoft will deal with them swiftly.

We've contacted Microsoft regarding the disc drive problems and we'll update this article accordingly.

Update: Microsoft got back to us, unfortunately they only gave a general response saying: "We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers.". They also advise any Xbox One user that's experiencing issues to contact them via their official channels to resolve any issues. Sorry folks, looks like the company isn't ready to address any specific issue just yet.

Have you bought an Xbox One? Let us know if you’ve experienced any issues in the comments below.

Via: Neogaf and Neowin Forums (for many more pics)

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Mine's broken Put Forza 5 in and "CLICK CLICK CLICK" instantly knew it was ****ed. Amazon don't have any replacements, so here's hoping MS sorts something out pronto...

I hooked up my TiVo (Virgin Media) to the XB1. The TV quality is significantly lower in comparison to having the TiVo connected directly.

Riva said,
I hooked up my TiVo (Virgin Media) to the XB1. The TV quality is significantly lower in comparison to having the TiVo connected directly.

The only way this would be happening is if the TiVo was trying to automatically set the resolution and was incorrectly pushing out a non 1080 signal.

HDMI Pass Thru - It is just taking the image and repainting, pixel for pixel.

The best part is (on both sides) when something is wrong they say "THAT'S IT, I'M GETTING THE OTHER CONSOLE" I mean come on, at least try to act legit. Bottom line is that MS seems to have some issue with their launch as well so that's just throwing gas on the flame war that it already is.

The other bottom line: Get the console that YOU want. Enjoy.

OUTRAGEOUS. [insert brand product here] wasn't represented to satisfy my product life choices. An injustice has occurred on the internet, words were misused and misplaced in such a way that favours unwell with my opinions. I may not fully understand the subject matter or context but this is an insult, the final straw.
They didn't even suffix [insert brand product here] with one marketing buzzword, play imagine dragons or explain how much it will change my life when I eventually own one.
Let us show our dis-appeasement by trash-talking the authors, mocking Neowin's source credability and even ...risking our _warning levels_!

I just got bored a little, so I did some calculating on the official xbox forum.
And from what I can say, the creepy view of the website makes it seem much worse than it really is.

Please don't nail me on the numbers, I tried to avoid multiple posts, successfully solved problems and just questions whatsoever. Which was really hard, because some people are posting like crazy, even tough they only have one bricked box. But I wasn't very greedy with the counts either.

I stumbled across about 100 dead Xboxes with almost no way of return. 30 Malfunctioning Controllers/Headsets and about 40 incoviniences (Means no dealbreakers, can be addressed with an update).

Edit: Some typos, not my native language

Shadowzz said,
Cause Neowin is such a pro-Sony community.

I would say that Neowin is quite the opposite, actually. Remember, it's NeoWIN. Win like Windows = Microsoft.

Sounds to me, that busted disk drives, and scratches are the least of worries for Xbox One owners.

The Xbox Support forum is filled with other more serious issues (green screen of death, and blank screens).

Launch day consoles are always hit or miss.

The woes of early adopting. Sucks for those bitten by it. Now we can how Microsoft handles these issues via any official statements and how their RMA policy is.

Spicoli said,
Because UPS never drops a box after the product has been out a while??

Well UPS must be biased and hate Microsoft if that is the case because I wasn't reading reports of scratched discs and scratched cases on the PS4. Also seems to be an Xbox One issue. Seems like you're grasping at straws here.

Tha Bloo Monkee said,

Well UPS must be biased and hate Microsoft if that is the case because I wasn't reading reports of scratched discs and scratched cases on the PS4. Also seems to be an Xbox One issue. Seems like you're grasping at straws here.

Seriously? Did you miss the point by that much?

This is my situation as well. I really hope it works when I get home.

If possible, I may return my copy of Ghosts (if it doesn't work because of a faulty HDD) and then purchase the digital edition. I'm not up for sending mine in for repair if it doesn't work. I'll wait until the 89th of my 90-day warranty to do that.

I don't think they would go upto that extent. But cannot deny as they are being pressured by Sony's fake reviews.
Well so far Xbox One vs PS4, shows that Microsoft are mostly reacting to whatever Sony is doing.
Staying one-step behind with the marketing.
Which means Microsoft has more confidence over its Xbox One as a product than Sony has over PS4.

Most of those posts are fakes I will bet my new XBOX ONE on that. It's been a game ever since online reviews have come to be. One side bashes the other and Trolls became online nuisances overnight and still thrive.

Too soon to jump the gun and start the XBOX1 FailedDrive Gate rumors.

Unexpected? Since when are hardware problems for new consoles "unexpected"?

Anyways, sucks for those that have affected units. Hopefully Microsoft is quick to send them replacements.

Edited by spacer, Nov 22 2013, 1:33pm :

Update - so just on the phone to the support guys and they said it's likely to need repair. Just waiting for confirmation. Not happy at all with this.

im wondering if its a update issue. Already saw 2 different youtube videos that the user came back this morning ad said after sitting pugged up all night this morning read disc perfect.

two problems going on here:

PS4: blue light of death, red line of overheating. This smells of major design f-up. Possibly due to the constrained size of the PS4 design?

XB1: minor scratches, a busted tray. This smells of typical QA issues and not a major design problem.

neonspark said,
two problems going on here:

PS4: blue light of death, red line of overheating. This smells of major design f-up. Possibly due to the constrained size of the PS4 design?

XB1: minor scratches, a busted tray. This smells of typical QA issues and not a major design problem.


lol you deserve an engineering degree for that factual analysis

Today is the release of the XBOX-One Day One Edition and i havent got the console because MediaMarkt Online is incapable since confirming my order arrived - To give me a Console! Contacted the Hotline and they are investigating and could take about 1-5 Days! Microsoft Support gave me a One Month XBL Gold Membership...

Micosoft Support: YeY - They are great here in Germany

But

MediaMarkt-Online: Suxxxxx never again - Lets wait!!!

Ill write a review on our page to see what is with the European Edition of XBOX...

Best regards

Val.

I think it's incredible that companies are able to mass produce items such as xbox's and PS4's to the point of millions and only a few fail. I think thats pretty good production. I think with anything mass produced you are going to find a percentage defective it's just the nature of things.

I would be more cheesed off if Sony or Microsoft didn't offer excellent replacement services. I assume Microsoft will replace people's machines quickly and so far Sony are replacing them without a problem.

Yeah it's annoying to buy a product, especially one you've been waiting for for a long time and have it broken, but as long as it gets fixed.

Personally i think both the Sony and Microsoft launches have both been very successful, definitely a lot more successful than the previous generation launches, as both companies have had a good amount in stock to sell (PS3 was like gold dust), both have led good campaigns with lots of solid events to generate interest and hands on time (i attended the xbox1 roadshow, it was great). To me it seems that both sony and microsoft have put gaming front and center.

REM2000 said,
I think it's incredible that companies are able to mass produce items such as xbox's and PS4's to the point of millions and only a few fail. I think thats pretty good production. I think with anything mass produced you are going to find a percentage defective it's just the nature of things.

I would be more cheesed off if Sony or Microsoft didn't offer excellent replacement services. I assume Microsoft will replace people's machines quickly and so far Sony are replacing them without a problem.

Yeah it's annoying to buy a product, especially one you've been waiting for for a long time and have it broken, but as long as it gets fixed.

Personally i think both the Sony and Microsoft launches have both been very successful, definitely a lot more successful than the previous generation launches, as both companies have had a good amount in stock to sell (PS3 was like gold dust), both have led good campaigns with lots of solid events to generate interest and hands on time (i attended the xbox1 roadshow, it was great). To me it seems that both sony and microsoft have put gaming front and center.

you are of course correct, the sheer number of items being made here and the microscopic level of attention the initial shipments get means that the usual levels of production related issues are blown way out of proportion and everyone suddenly develops an attitude that no mass produced electronics ever arrive dead, its crazy!

Added to this is the fan boy aspect, the whole 'haha your system sucks' attitude that I still have issues understanding.

XorpiZ said,
There are 90 million reasons to prove you don't know what you're talking about.

show me. and i only need _one_ reason to prove you are exaggerating.

Strange how wording is used to marginalize or exaggerate information...

From PS4 Article:

It appears that some of the first batch of PS4s are experiencing issues...

From XB1 Article:

Quite a few of the Xbox One's early adopters...

"Quite a few" - Really?

So we can assume this means more than 40% of buyers by one retailer are having issues? As "Quite a few" seems to be a lot more than the "Some" issues PS4 users were having.

It sucked for the PS4 people that got a messed up system and it sucks for the XB1 people that got a messed up system.

However it is odd that in order to 'inflate' the XB1 problems, 'scratches' are added to the list of day one problems, when the PS4 also had a high rate of 'scratches' and it wasn't ever mentioned on Neowin. At least the PS4 & XB1 users with only scratches can play games on their console until they get it replaced, unlike real failures in the units.

How about an article that says...
As expected, there are a issues with the initial shipment of products.

Stop being so pedantic, some or quite a few (the article is actually titled 'Some XBox One consoles...'. Really it`s pretty much the same. Plus the scratch was posted on the forum so that`s probably why it`s included.
The article also says "Hopefully the`re just isolated incidents" which i agree with, hopefully they are and both companies sort out any failures/scratches/whatever promptly.

Riggers said,
Stop being so pedantic, some or quite a few (the article is actually titled 'Some XBox One consoles...'. Really it`s pretty much the same. Plus the scratch was posted on the forum so that`s probably why it`s included.
The article also says "Hopefully the`re just isolated incidents" which i agree with, hopefully they are and both companies sort out any failures/scratches/whatever promptly.

So do you believe that "Quite a few" XB1 buyers are having problems?

So far it appears the cases are fairly rare, especially if you reference the Amazon reviews of verified owners. In contrast, a large number of verified PS4 owners posted problems on Amazon.

The difference is not just some statistical anomaly, as there were over a thousand of defect units reported by PS4 owners on Amazon in the same timeframe when there have been nearly zero verified XB1 owners posting problems.

Even if the failure rate is identical, then at least use the same wording. Don't temper the PS4 problems and exaggerate the XB1 problems.

I agree it is semantics; however, it is this type of hyperbole that misleads public perception.

Brad wrote the article for the PS4 while Vlad wrote this one. I like how you're making this out to be some sort of conspiracy of Xbox hatred, despite the fact that the Xbox has more focus to it in general. Could it be that the authors are just trying to deliver you the news?

Last article we had, "good" didn't mean good either apparently. If you want to talk public perception, the only thing I'm taking away from this is that some people get bent out of shape over the smallest of details...

Edit: I just noticed I said "some people". Should I say few? Or quite a few? How do we want to gauge this?

Edit 2: Funnily enough, the article title itself used the word "some". Now that makes things much more interesting. We must go deeper...

Edited by dead.cell, Nov 22 2013, 5:57pm :

68k said,
Can't trust Amazon Xbox One/PS4 reviews.

Sure, gotta take them all with a grain of salt, but a majority of the negative PS4 reviews on Amazon came from confirmed PS4 buyers. Not a single one for the X1 (currently) was a confirmed buyer. The Sony hype machine is running in overdrive.

This is too funny!

"...Then it started making a funny clicking noise, is this the DVD drive error everyone is talking about? Within a few minutes however, I knew something wasn't right and backed away from the console. Then, it #$%*ing exploded. I was flung out the window, I only survived because I landed on a stack of bricked PS4s on the ground level, which cushioned my fail. Thanks goodness for PS4, saved my life. "

Max Norris said,

Odd... not a single one of those one star reviews are a verified buyer, and a number of them also have 5 star PS4 reviews (also unverified).. and no other products.

In 120 reviews, I counted a total of three one star reviews of the X1 that were verified. By noon of the first day, there were hundreds of one star reviews for the PS4 that were verified.

I guess with all those PS4 verified buyers with broken consoles, they are really bored and needed to take to the Amazon reviews to fill their time.

We should really start manufacturing more stuff in the US/UK or any other EU country instead to guarantee a certain degree of quality control. Foxconn dissappoints over and over again.

Jarrichvdv said,
We should really start manufacturing more stuff in the US/UK or any other EU country instead to guarantee a certain degree of quality control. Foxconn dissappoints over and over again.

I agree however as long as the sheep keep buying these units and do not demand them to be made in the US/EU etc they will keep making them in the sweat shops at foxconn with slave wages. If everyone banded together and demanded them be made in the west they would HAVE to listen to the consumer.

articuno1au said,
I'm sure you'll be happy to pay the 30%+ markup that would come with such a change.

Probably would be a 15 percent markup if didn't pay the CEOs millions etc. However I would gladly pay a 30 percent markup if it brought many jobs to our shores and lower the unemployment level and get them off government services. You are paying for those cheap goods one way or another.

USA used to produce most of its consumer goods from clothing to electronics way back in the day as well before most of you where born. It what made USA strong and now it is falling. We can do it again.

Plus we would not be supporting a communist regime. They do a lot of stuff over there to their own people and political prison labor camps just like North Korea. I have seen it with my own eyes but that's another story.

Jarrichvdv said,
We should really start manufacturing more stuff in the US/UK or any other EU country instead to guarantee a certain degree of quality control. Foxconn dissappoints over and over again.

true - cant expext those respectfull english citizens doing something like that at their work space. they are full of joy all over the place!

articuno1au said,
I'm sure you'll be happy to pay the 30%+ markup that would come with such a change.
At least I'd know I'd be supporting the local economy (rather than China). I'd be happy to pay up to 10-20% extra.

Edited by 68k, Nov 22 2013, 11:13am :

Jarrichvdv said,
We should really start manufacturing more stuff in the US/UK or any other EU country instead to guarantee a certain degree of quality control. Foxconn dissappoints over and over again.

Ever owned a British Leyland manufactured car?

nukenorman said,

Probably would be a 15 percent markup if didn't pay the CEOs millions etc. However I would gladly pay a 30 percent markup if it brought many jobs to our shores and lower the unemployment level and get them off government services. You are paying for those cheap goods one way or another.

USA used to produce most of its consumer goods from clothing to electronics way back in the day as well before most of you where born. It what made USA strong and now it is falling. We can do it again.

Plus we would not be supporting a communist regime. They do a lot of stuff over there to their own people and political prison labor camps just like North Korea. I have seen it with my own eyes but that's another story.

Of course, we were told by both parties how awesome NAFTA and other free trade agreements would be. The fact is we were sold out by our own government.

nukenorman said,

Probably would be a 15 percent markup if didn't pay the CEOs millions etc. However I would gladly pay a 30 percent markup if it brought many jobs to our shores and lower the unemployment level and get them off government services. You are paying for those cheap goods one way or another.

USA used to produce most of its consumer goods from clothing to electronics way back in the day as well before most of you where born. It what made USA strong and now it is falling. We can do it again.

Plus we would not be supporting a communist regime. They do a lot of stuff over there to their own people and political prison labor camps just like North Korea. I have seen it with my own eyes but that's another story.

This is the kind of nationalism I can stand behind. I want the "Made in the USA" to mean something again. Right now it is all lies. "Made in the USA" means slightly assembled in the USA from all-foreign parts....

Zero problems with mine. Looks beautiful (well, as beautiful as a big black box can, haha) and works like a dream. Love being able to play a game after it's half installed. Due to high demand (I'm sure) some of my apps are still waiting to download, but I just left it on and let it do it's thing (although I'm pretty sure it will do it without leaving the console on.) Call of Duty Ghosts multiplayer looks so much better that it's almost hard to get used to.

Anyway, couldn't be happier. Just sorry a few others are having issues. I feel bad for them.

deadonthefloor said,
Damn Foxconn interns.

I know! Christ... by age 6 they should KNOW how a console is put together and packaged together WITHOUT scratches. I hope someone lost their pay that day....

Well, this is rather disappointing. hence why im not getting anything at this launch, ill wait till after Christmas. Really pumped for titanfall.

Caleo said,
Good to see the PS4's not alone with launch issues. This way, neither side can point fingers.

we shall see. a scratched console and a busted drive are a lot less troubling than blue lights of dead or overheating red line of death which are hitting PS4 users mind you.

Emiliano Magliocca said,
because of a fault drive and some scratches? (in much less percentage than ps4)

so the console only released in the US like a few hours ago and you already have statistics to compare failure rates to those of the PS4? Marvelous.

Caleo said,
Good to see the PS4's not alone with launch issues. This way, neither side can point fingers.

there are always issues in launch of either console, but what worries me is the small PS4 box which left no room for CPU/GPU to breath. I have a feeling that we will see more blue/red light of death issue from PS4 in the future. let people use them for a while....

neonspark said,

we shall see. a scratched console and a busted drive are a lot less troubling than blue lights of dead or overheating red line of death which are hitting PS4 users mind you.

/sigh... here we go again.

Nobody is convincing anybody of anything other than how loudly they can shout on top of a soap box.

articuno1au said,
You cute and naive.. >.<

Now both sides can and will point fingers.


Can't we all just get along?!

trojan_market said,

what worries me is the small PS4 box which left no room for CPU/GPU to breath.

I fail to understand this argument when it's pulling a similar amount of power and is about the same size as the first slim PS3.

All consoles will have issues at launch, that's to be expected to some extent. It's just a matter of how the companies deal with it in the end that's important.

Boxster17 said,

I fail to understand this argument when it's pulling a similar amount of power and is about the same size as the first slim PS3.

but it now does more thing doesn't it? CPU/GPU working at higher frequency. plus power brick was kind of separated whereas now its in the same space next to CPU, GPU.
at the end of the day, I don't expect any consoles to replace PC but If I were to build a gaming PC it wouldn't be as small as PS4