Some Xbox One consoles shipping with faulty disc drives, scratched covers [Update]

Now that Microsoft’s console is finally arriving in many people’s homes, some unexpected hardware issues are popping up.

Quite a few of the Xbox One’s early adopters have taken to the internet to show an important issue that they’ve encountered on their devices. It seems like some consoles have a faulty disc drive which means it can’t be used.

As you can see in these videos, whenever a user tries to use a disc, the drive makes a very disturbing sound, and then pops the disc right out.

These are almost certainly hardware defects due to the very large numbers of consoles that the suppliers have to build to meet demand. Hopefully, they’re just isolated incidents and not a symptom of greater problems, such as some rumoured employees sabotaging consoles.

Unfortunately that’s not all. A few other users, including one of our own forum members, have received brand new consoles that already have marks and problems with the casing. Again, these seem to be isolated incidents so far, and we hope Microsoft will deal with them swiftly.

We've contacted Microsoft regarding the disc drive problems and we'll update this article accordingly.

Update: Microsoft got back to us, unfortunately they only gave a general response saying: "We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers.". They also advise any Xbox One user that's experiencing issues to contact them via their official channels to resolve any issues. Sorry folks, looks like the company isn't ready to address any specific issue just yet.

Have you bought an Xbox One? Let us know if you’ve experienced any issues in the comments below.

Via: Neogaf and Neowin Forums (for many more pics)

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This is my situation as well. I really hope it works when I get home.

If possible, I may return my copy of Ghosts (if it doesn't work because of a faulty HDD) and then purchase the digital edition. I'm not up for sending mine in for repair if it doesn't work. I'll wait until the 89th of my 90-day warranty to do that.

The woes of early adopting. Sucks for those bitten by it. Now we can how Microsoft handles these issues via any official statements and how their RMA policy is.

Spicoli said,
Because UPS never drops a box after the product has been out a while??

Well UPS must be biased and hate Microsoft if that is the case because I wasn't reading reports of scratched discs and scratched cases on the PS4. Also seems to be an Xbox One issue. Seems like you're grasping at straws here.

Tha Bloo Monkee said,

Well UPS must be biased and hate Microsoft if that is the case because I wasn't reading reports of scratched discs and scratched cases on the PS4. Also seems to be an Xbox One issue. Seems like you're grasping at straws here.

Seriously? Did you miss the point by that much?

Sounds to me, that busted disk drives, and scratches are the least of worries for Xbox One owners.

The Xbox Support forum is filled with other more serious issues (green screen of death, and blank screens).

Launch day consoles are always hit or miss.

Shadowzz said,
Cause Neowin is such a pro-Sony community.

I would say that Neowin is quite the opposite, actually. Remember, it's NeoWIN. Win like Windows = Microsoft.

I just got bored a little, so I did some calculating on the official xbox forum.
And from what I can say, the creepy view of the website makes it seem much worse than it really is.

Please don't nail me on the numbers, I tried to avoid multiple posts, successfully solved problems and just questions whatsoever. Which was really hard, because some people are posting like crazy, even tough they only have one bricked box. But I wasn't very greedy with the counts either.

I stumbled across about 100 dead Xboxes with almost no way of return. 30 Malfunctioning Controllers/Headsets and about 40 incoviniences (Means no dealbreakers, can be addressed with an update).

Edit: Some typos, not my native language

OUTRAGEOUS. [insert brand product here] wasn't represented to satisfy my product life choices. An injustice has occurred on the internet, words were misused and misplaced in such a way that favours unwell with my opinions. I may not fully understand the subject matter or context but this is an insult, the final straw.
They didn't even suffix [insert brand product here] with one marketing buzzword, play imagine dragons or explain how much it will change my life when I eventually own one.
Let us show our dis-appeasement by trash-talking the authors, mocking Neowin's source credability and even ...risking our _warning levels_!

The best part is (on both sides) when something is wrong they say "THAT'S IT, I'M GETTING THE OTHER CONSOLE" I mean come on, at least try to act legit. Bottom line is that MS seems to have some issue with their launch as well so that's just throwing gas on the flame war that it already is.

The other bottom line: Get the console that YOU want. Enjoy.

I hooked up my TiVo (Virgin Media) to the XB1. The TV quality is significantly lower in comparison to having the TiVo connected directly.

Riva said,
I hooked up my TiVo (Virgin Media) to the XB1. The TV quality is significantly lower in comparison to having the TiVo connected directly.

The only way this would be happening is if the TiVo was trying to automatically set the resolution and was incorrectly pushing out a non 1080 signal.

HDMI Pass Thru - It is just taking the image and repainting, pixel for pixel.

Mine's broken Put Forza 5 in and "CLICK CLICK CLICK" instantly knew it was ****ed. Amazon don't have any replacements, so here's hoping MS sorts something out pronto...

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