Sony to begin restoring Playstation Network this week

Sony will begin to restore services on its Playstation Network later this week following a cyber attack in April that caused Sony to shut down the online service. According to a press release on the official Playstation Blog web site, the company will also put in "significant security measures" to prevent any further cyber-attacks on the Playstation Network.

Sony admitted that a "criminal cyber-attack on the company’s data-center located in San Diego, California" occurred in April. That attack caused personal info on all of the Playstation Network's subscribers to be exposed. Credit card info might have also been lifted as well although Sony has claimed there is no evidence that this has actually occurred. Sony shut down the Playstation Network on April 20, leaving tens of millions of Playstation 3 owners without the ability to play online games, download demos and movies and more,

In today's press release, Sony said it will begin a gradual restoration of the Playstation Network's features this week including bringing back online gameplay for the Playstation 3 and PSP consoles, the Playstation Home virtual world, the network's chat and friends features and more. In addition, Playstation 3 owners will have to download and install a system update for the console when the network is restored. That update will require PS3 owners to change their password before logging onto the Playstation Network. Passwords will only be able to be changed on the PS3 that the account was activated on from now on or via a confirmed email. Sony has also offered to give Playstation Network users a "complimentary offering" to sign up for currently unnamed identity theft protection services.

Sony plans to move the Playstation Network's online servers to a new but undisclosed location. In fact Sony said the server move was planned well before April's cyber attacks. Sony also claims it will be putting in more online security measures including more firewalls, improvements in the network's encryption of data and personal info and more. Sony will also add a new job position to its ranks, Chief Information Security Officer, "to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel."

As for all of the Playstation 3 owners who have done without playing Call of Duty Black Ops  online, along with players of all the other pS3 multiplayer games for over 10 days, Sony says that it will compensate them once the Playstation Network is restored with several offers including a free 30 day subscription to the Playstation Plus premium service, 30 free days on the Music Unlimited service and currently unnamed free "PlayStation entertainment content".

In addition to today's press release, Sony held a press conference in Japan where Sony's "Executive Deputy President" Kaz Hirai took on questions from the media. According to Joystiq's live blog of the press event Hirai claimed that an "application server" was the entry point where the still unidentified hackers broke into the Playstation Network servers. He also said that about 10 million PSN users have active credit card amounts. He repeated Sony's claim that there is no evidence that credit card info has been compromised but still advised users to check on their accounts just in case.

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44 Comments

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Simon- said,
30 days free??? Sounds more like a trial than an apology.

Free is still free. A 1 month subscription to plus still costs some though I forgot the price. Also this is a good chance to get all the free games/themes the plus subscription offers. Discounts too so I am all for it. The music I could care less about and the other surprise content could be just something no one wants. All in all, seems the hacker got away for now if not for good since it is taking them more than a week to catch the culprit even with FBI involvement etc. Now you know why they can't catch Osama Bin Laden (beside the fact CIA trained him to begin with). Sigh now we just have to deal with more possible spam from incompetent companies that get hacked such as Epsilon. Frankly I think it should've been a 3 month plus subscription for that much personal info loss but Sony will be Sony.

Sometime last week I got a text message on my phone for a gmail athentication. I configured gmail for 2 factor authentication. Which means on some computer somewhere got as far as the email address and password. Tried checking gmail log but it didn't go back that far by time i checked. I would be nice if someone hacked playstation just to teach them a lesson, and not use the info they got. If Sony finds them they shoud hire them to help Sony secure the playstation network. I don't think I had any cc information on my playstation. I gave it to my parents shortly after I got it, and all they used it for was a blu ray player and Netflix.

warwagon said,
If Sony finds them they shoud hire them to help Sony secure the playstation network.

I've seen this idea a lot on forums and comment sections. Why do people think companies are willing to hire people that hack their systems, steal their data, ruin their reputation and cost them incredible sums of money? Sony would bribe law enforcement to allow their execs to go into a room with those responsible with baseball bats for 10 minutes before they would offer them jobs.


On another note I have to say I was pretty depressed to see so much gloating from Xbox users. I get the whole fanboy thing, but the glee shown by Xbox users was astonishing. I hope nothing like this ever happens to Xbox Live because I know how frustrating it has been for me as a PSN user.

Good moves by Sony. I just wished however that besides asking people to change the password of PSN, they would also recommend people to change passwords for other services if they are the same. And the same goes for security questions.

I know that basic knowledge should tell people not to use the same pass for other services, but we all know many people do. I'm just waiting to hear Neowin saying that 10's of thousands email addresses are hacked.

30 free days on anything is fab.... but that means giving them card info yet again lmao.. well it does as if you go over 30 days there start charging you so as soon as you get online the info goes all up again.. but saying that I dont have a problem with Sony.. like its been said this could have happen to anyone and im sure this wont be the last time a company gets hacked for info.. Plus I love my ps3 so ill always stick with it..

Brian Miller said,
It look them a week to encrypt a single DB Table?

They needed at least 80 cups of tea each before they could agree on the suitable key size, of 64 bit.

MarkusDarkus said,
Oh Thank God. I accidentally reset my PlayStation on Friday and now I cannot use it until it's 'Activated' :'(

You need to activate a PS3 to use it?? @_@

LiquidSolstice said,

You need to activate a PS3 to use it?? @_@

Any items you've downloaded from the PSN store need to be activated (which is done automatically when you first purchase something), if you deactivate it then it allows you to gain back 1 of the 5 PS3's that it can be activated on.

I mean, NOW would be a great time to get into PS3 and PSN. It'll be secured now, probably better than Microsoft's setup.

ScottDaMan said,
I mean, NOW would be a great time to get into PS3 and PSN. It'll be secured now, probably better than Microsoft's setup.

Claims made by Sony should be greeted with skepticism. The possibility exists that you are too trusting.

ScottDaMan said,
I mean, NOW would be a great time to get into PS3 and PSN. It'll be secured now, probably better than Microsoft's setup.

What a crazy thing to say. Sony put out updates for one week that included little to no information at all, and then out of no where they say, "OH AND BY THE WAY YOUR PERSONAL DETAILS MAY OF BEEN STOLEN". Trusting Sony would be the LAST thing I would be doing. Save your money on a PS3 and get a 360.

mackenziepricee said,

What a crazy thing to say. Sony put out updates for one week that included little to no information at all, and then out of no where they say, "OH AND BY THE WAY YOUR PERSONAL DETAILS MAY OF BEEN STOLEN". Trusting Sony would be the LAST thing I would be doing. Save your money on a PS3 and get a 360.


Lol, indeed. The issue here is not wether any company could have fallen victim to this kind of attack, but instead how Sony handled it. Keeping their customers in the dark for a week before finally telling the truth about data being stolen is what you should be focussing on.

TCLN Ryster said,

Lol, indeed. The issue here is not wether any company could have fallen victim to this kind of attack, but instead how Sony handled it. Keeping their customers in the dark for a week before finally telling the truth about data being stolen is what you should be focussing on.

Good to see nobody on Neowin actually ever reads anything. The reason it took Sony so long is that they got an external security firm in to assess the damage (standard practice), and only once they had confirmed there was a breach, did Sony release the information... See: http://blog.us.playstation.com...larifying-a-few-psn-points/

Maybe they should take the opportunity to allow us to change PSN countries. Okay this is random, but I'm stuck with an account that have access to PSN of HK, all of my trophies and friends while nowadays I'm in NZ.


The credit card debacle don't really concern me, one there isn't conclusive news. It is likely scaremongering by various people, probably have a vendetta against Sony in general. And also because I tend to buy those add-on cards anyway, I don't spend a great deal on the PSN anyway, and me being too lazy to enter my card details meant I never have too many impulse spending.

I know I'll still be buying my PS+ subscription when it comes back online, this could have happened to any company, and with no actual confirmation that card details where stolen, it's been blown way out of proportion. The 30 days of PS+ is a very nice gesture from sony

I think it will be impossible to recover stolen data. If I were you I would set daily limit on my credit card to 0 USD. Just in case...

ghostrider86 said,
I think it will be impossible to recover stolen data. If I were you I would set daily limit on my credit card to 0 USD. Just in case...

Much easier (and more effective) to just have the CC replaced. If it's limited to 0... then what good is it to you?

This whole experience has really detracted me from wanting to use the PSN when it comes back online. With Sony removing linux support in the PS3's and now this, I think enough is enough.

Jakal said,
This whole experience has really detracted me from wanting to use the PSN when it comes back online. With Sony removing linux support in the PS3's and now this, I think enough is enough.
Just asking... Did you really use Linux on PS3?

Jakal said,
This whole experience has really detracted me from wanting to use the PSN when it comes back online. With Sony removing linux support in the PS3's and now this, I think enough is enough.

As if you actually ran Linux on the PS3.

OK, there might not have been any evidence that credit cards have been misused yet, but this information is still out there in the wild. Someone has it, and until recovered, it means all those cards have the potential to be misused from here to the cards expiration dates.

I'll wait another week or two, and if there's no recovery of the stolen information, I'm going to disable the card and get a new one. I don't want to worry about my card being misused for another year.

Advancer said,
OK, there might not have been any evidence that credit cards have been misused yet, but this information is still out there in the wild. Someone has it, and until recovered, it means all those cards have the potential to be misused from here to the cards expiration dates.

I'll wait another week or two, and if there's no recovery of the stolen information, I'm going to disable the card and get a new one. I don't want to worry about my card being misused for another year.

Why wait just get a new card now. Take action now instead of wating for something to happen.

Doli said,

Why wait just get a new card now. Take action now instead of wating for something to happen.


You're right, no need to wait - will do it tomorrow when the bank opens! Thanks

Advancer said,

You're right, no need to wait - will do it tomorrow when the bank opens! Thanks

All banks in the UK have 24 hour call centres. I had my card cancelled on Wednesday night 11pm and received a new card in the post on Saturday. Don't wait for the FBI, doubt they'll ever track down whoever was behind the heist.

I think that the CC info already went up for sale, and there are definitely cases of PSN users all over with random charges appearing on their cards.

Reacon said,
there are definitely cases of PSN users all over with random charges appearing on their cards

Source?

Reacon said,
I think that the CC info already went up for sale, and there are definitely cases of PSN users all over with random charges appearing on their cards.
It's called having children.

Reacon said,
I think that the CC info already went up for sale, and there are definitely cases of PSN users all over with random charges appearing on their cards.
I thought there are sources saying NO PSN users with random charges appearing on their cards?

Reacon said,
there are definitely cases of PSN users all over with random charges appearing on their cards.
Don't say such things if you're not going to provide a source to your information.

Cancelled on Wednesday got a new card yesterday. I don't think it was needed but it really makes no difference being without a card for 2/3 days.