Sprint not a huge fan of Windows Phone devices

If you want to get a new Windows Phone device in the US, your best bet is to go to AT&T or T-Mobile. The nation's biggest wireless carrier, Verizon Wireless, has not announced any plans to offer any of the new Windows Phone products from Nokia, HTC or Samsung on its service and neither has the nation's third largest wireless carrier Sprint.

In a chat at PCWorld.com during CES 2012, Sprint's vice president of product realization David Owens said, "We have a Windows device in our lineup (the older HTC Arrive, released in March 2011) but honestly, it hasn't done well enough for us to jump back into the fire. We told Microsoft: You guys have to go build the enthusiasm for the product. We'll train our reps on why it's great...[but] the number-one reason the product was returned was the user experience."

Another Sprint executive, director of product development Lois Fagan, added, "We want to participate in the market, but we can't build that brand by (ourselves). We're cautiously optimistic, but [Windows Phone] just hasn't taken off."

Owens said that if Sprint does release a new Windows Phone-based device, it won't happen until at least the "August-September time period." In the meantime, Sprint is going to be releasing a lot of new Android-based smartphones, including some that will connect to Sprint's LTE network which won't launch until later in 2012.

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Kind of in the same boat, I like sprint, but may end up jumping ship due to not wanting another Android device due to inconsistent performance/apps issues or the iPhone due to the low data speeds. Lack of any WP7 options outside of the Arrive and little desire to get any new devices may make me make the switch to AT&T or T-Mobile.

I agree that they shouldnt stock a bunch of WP devices if it has not taken off. Why buy them, waste money, and have them collecting dust on the shelves if no one/no many are interested in a WP device?

And Sprint had a phone back in March 2011? That was before the Mango and has their phone received the update?. But MS hasnt really done a good job on promoting the device and getting people excited about it.

Edited by techbeck, Jan 12 2012, 8:26pm :

Dear Dan,

While I appreciate the complexities of running a large mobile carrier, I was very disappointed to read this tech-blog entry this morning. I have been waiting patiently for nearly 2 years for Sprint to finally deliver a Windows Phone that people would want to buy and train their staff on the benefits of the product. Sprint offers one Windows Phone device. It shows that Sprint, as a company, has decided to stick its head in the sand with respect to current trends. Windows Phone is taking off slowly in the market (and specifically Sprint) for a few reasons…:
1. Microsoft is still over-coming the stigma of Windows Mobile, which lingered for too-long. Sprint amplifies this problem by offering only a phone with a thick, slide-out keyboard model reminiscent of Windows Mobile Devices of old. Windows Phone is NOTHING like Windows Mobile - the similarities stop at the fact that both offered a complete MS Office Mobile suite - one of both platforms selling points. Keyboards are for tech-geeks (of which, I could be considered one). No-one really wants them. First consider Sprint's top devices - http://reviews.cnet.com/best-sprint-phones/ - Don't see any small-screen keyboards in there. Next, let's consider top smartphones from all carriers - http://reviews.cnet.com/best-s.../?tag=rb_content;contentNav - still not seeing anything as thick as an HTC Arrive or with a keyboard. So basically, Sprint offers one phone that no market research of any kind would suggest people want, and then has their senior executives complaining about the platform - are you kidding? The platform may be late to the game, but it is a clear competitor to both iOS and Android - read any respectable tech journal's review on the platform. No, the platform isn't the problem - Sprint's lack of delivering a good device is the problem.
2. Representatives don't sell the phone. Many consumers have no idea what they want unless a friend has told them what to get, they've seen something they like, OR… IF A REP SAYS, “Oh, you want an intuitive phone with a fresh new interface that is on the cutting edge of mobile technology and has great reviews from all who give it a serious consideration… Let me show you a Windows Phone (and not one with a slide-out keyboard)”
3. While competitor's offer their second generation devices and are announcing plans for their series of offerings, Sprint is bashing the platform instead of getting a device that people could get behind. Bring us an HTC Titan or a Nokia Lumia 900, and see if the numbers don't change. And by the way, on your complaint with regard to selling the platform, well if you would read the news, you would know Microsoft and Nokia have 100's of Millions in Marketing planned for the upcoming season.

My wife has been a loyal Sprint customer for over 15 years - I became loyal to Sprint when she and I got together and Sprint took up the NASCAR banner. That said, I knew Windows Phone was going to be incredible… I waited and waited and then waited some more. Microsoft, though late, finally delivered. Unfortunately, CDMA was delayed - a fact of numbers, considering the rest of the world uses GSM. I gave up the wait and got an EVO, because I need something and wanted to remain loyal to Sprint. Then, I commenced to waiting AGAIN, and what do I get? An Arrive - the mini-computer phone of old that further reinforced many people's unfortunate opinion that Windows Phone is somehow related to Windows Mobile (yes, I know… shame on MS for the naming choice). So, I waited… rumor mill silence… board with my EVO - finally decided I didn't care - I want the platform so bad, so picked up an Arrive off of Craigslist to tied me over until vaguely rumored hints that CES may be the announcement of the next line of Sprint Windows Phones - possibly coinciding with the availability of LTE on the platform. Instead I get this news.

Dan, this may be the last straw. Windows Phone is an incredible product and now that I have used the Arrive daily for a couple months, it has so far exceeded my expectations, that I am even more disappointed in Sprint's oblivion at the merits of the platform. The problem isn't Windows Phone - the problem is Sprint's choice of device and COMPLETE lack of support. Sprint isn't trying to “sell the platform on their own.” That would suggest they even tried.

Counting down the days to either Sprint's course correction or the end of my contract,
-Chris

I agree, Chris. I just left Verizon for this and other reasons. I switched to AT&T, but I admit T-Mobile was tempting. I felt I'd be happier with 16MB and a user-replaceable battery. AT&T also had a better selection. T-Mobile at least has two Windows Phones I know of, and I don't think there was any question T-Mobile has a Windows Phone after all of the advertising I saw.

Thanks to my experience with my Zune HD, I was already comfortable with the interface, and I read several online reviews. I didn't really get to test the salesperson's knowledge. When I walked into AT&T, my decision was already made. I didn't even have to discuss plans because that was part of what I researched too. I only had to verify AT&T's 30 day return policy. You never know how a new carrier's signal will be in the places you normally go to. Where I currently live is on the border for some carriers including Sprint. With my Sprint work phone, I used to turn my head and lose signal at home. It's gotten better but the signal is still 4 out of 8 bars (small lines - might be 7 bars). Right now, with AT&T, I'm getting 5 out of 5 bars for the signal and 4G at home. That's also better than I was getting with Verizon - by one bar (4 out of 5 bars).

Go in to store to buy a phone and play dumb (really dumb). A rep will most likely try to sell you a iPhone.

I'm sure this is part of the reason microsoft is looking/going to start doing spiffs for new windows phone activations.

Its a two way street sprint. microsoft shouldn't have promoted Windows Phone a lot more at the time of the Arrive, however I also yet to see a commercial letting me know that Sprint carries it. The only way I would know is via there website

wv@gt said,
Its a two way street sprint. microsoft shouldn't have promoted Windows Phone a lot more at the time of the Arrive, however I also yet to see a commercial letting me know that Sprint carries it. The only way I would know is via there website

Yep, and certainly not via the store, where you probably wouldn't see it or find a sales rep that knew anything about it. Sprint has themselves to blame more than anything.

M_Lyons10 said,

Yep, and certainly not via the store, where you probably wouldn't see it or find a sales rep that knew anything about it. Sprint has themselves to blame more than anything.

yes, i meant to say microsoft should have promoted not shouldn't have. but really I had no idea they were carrying it. I hate when companies like Sprint do this. If its not selling well take a look at why first. If Sprint is to blame (advertising, sales reps etc) they can fix that. If its Microsoft, well they are now promoting it a lot more

As a Sprint customer, this kinda sucks. I wish they would have a portion of their inventory dedicated to some nice WP7 devices. I would be much intrigued to buy one if this was the case, and would definitely make the jump from my Nexus S

Good move on Sprint's part, why sell something you know is a bit of a risk when you can focus on platforms that you know will sell well in bulk.

thealexweb said,
Good move on Sprint's part, why sell something you know is a bit of a risk when you can focus on platforms that you know will sell well in bulk.

- 2 out of 4 major carriers in the US are not carrying Windows Phone.
- No prepaid carrier in the US have Windows Phone.
I wonder what that means to HTC and Samsung. They may push more of their efforts on Android and release very little Windows Phones. So not much from last year will change this year.

UndergroundWire said,

- 2 out of 4 major carriers in the US are not carrying Windows Phone.
- No prepaid carrier in the US have Windows Phone.
I wonder what that means to HTC and Samsung. They may push more of their efforts on Android and release very little Windows Phones. So not much from last year will change this year.

Hardly. It's only been recently that prepaid carriers are even getting cheapo Android handsets. I wouldn't expect them to get Windows Phone devices, because at this point it isn't targeting the cheapo market (As Android is). Verizon and Sprint still have Windows Phones, they just are not supporting it enough, which is likely because they have a bug up their *** over some nonsense. Both companies tend to act like children when they don't get their way...

M_Lyons10 said,

Hardly. It's only been recently that prepaid carriers are even getting cheapo Android handsets. I wouldn't expect them to get Windows Phone devices, because at this point it isn't targeting the cheapo market (As Android is). Verizon and Sprint still have Windows Phones, they just are not supporting it enough, which is likely because they have a bug up their *** over some nonsense. Both companies tend to act like children when they don't get their way...

Yet both companies are doing pretty well.

thealexweb said,
Good move on Sprint's part, why sell something you know is a bit of a risk when you can focus on platforms that you know will sell well in bulk.

You DO realize that was the exact same argument made a few years ago when Blackberry was the 'safe' seller, right?

So the answer to your question is: the customer is fickle and hard to predict. For two years, Blackberry was by far the better choice than the iPhone for professionals who needed reliability and security, and yet professionals almost immediately started to flock to the iPhone with the release of the 3G. It made no sense to anyone, which was why RIM (wrongly) ignored it and figured it was just a fad.

Once a platform becomes common place, people will want to try something new. iOS doesn't 'change' enough to feel different to users. No Apple product really CHANGES (Mac OS is still fundamentally the same look and feel it was 20 years ago), it just expands. At some point, Apple's marketshare will plateau and have nowhere else to go, and it'll be either Android or another offering that will start picking away at those users.

To iOS users, it's a question of whether WP OS or Android OS fits their design style.

Edited by Joshie, Jan 12 2012, 5:47pm :

Same problem at ATT stores. I go to my local ATT store and ask to see a Titan. THE STORE HAS NONE. Manager proceeds to tell me they probably won't get any. This was over the Christmas holiday and they still don't have any. This explains everything. How can you sell any when YOU DON'T HAVE ANY.

willard27 said,
Manager proceeds to tell me they probably won't get any. This was over the Christmas holiday and they still don't have any.

Did you miss the part where the manager told you they were not getting any? Why would you expect them to have the phone now?

willard27 said,
Same problem at ATT stores. I go to my local ATT store and ask to see a Titan. THE STORE HAS NONE. Manager proceeds to tell me they probably won't get any. This was over the Christmas holiday and they still don't have any. This explains everything. How can you sell any when YOU DON'T HAVE ANY.

I got my Samsung Focus S just last week at an AT&T store in Tempe, AZ (Tempe Marketplace). They had the Titan on display next to the Focus S. Every other AT&T store I went to also had the Titan. I don't know why a store would be left out unless they were not a true AT&T store but sold AT&T service (like Radio Shack or Walmart).

What an idiot, he does not know anything about his company. Go to sprint store, THERE ARE NO WINDOWS PHONES. This guy should be fired.

willard27 said,
What an idiot, he does not know anything about his company. Go to sprint store, THERE ARE NO WINDOWS PHONES. This guy should be fired.

You can order the HTC Arrive on their site. The phone was released 10 months ago and is being returned. Why would they carry that phone on shelves if no one is buying it when they can leave it at the warehouse?

UndergroundWire said,

You can order the HTC Arrive on their site. The phone was released 10 months ago and is being returned. Why would they carry that phone on shelves if no one is buying it when they can leave it at the warehouse?

And how often do people buy phones they can't see? Particularly smart phones? Sprint has only themselves to blame for poor sales.

M_Lyons10 said,

And how often do people buy phones they can't see? Particularly smart phones? Sprint has only themselves to blame for poor sales.

Actually what do they care? There sales are going up. They have the latest Android and an iPhone. So it's really Microsoft to blame for poor advertising. Sprint is not losing out on this. Care to prove me wrong?

willard27 said,
What an idiot, he does not know anything about his company. Go to sprint store, THERE ARE NO WINDOWS PHONES. This guy should be fired.

I saw an Arrive at a Sprint store in Chandler, AZ just last week - near Ray Rd and I-10. They also had a few cases for it. However, the Arrive does feel cheap.

UndergroundWire said,

Actually what do they care? There sales are going up. They have the latest Android and an iPhone. So it's really Microsoft to blame for poor advertising. Sprint is not losing out on this. Care to prove me wrong?

From the looks of things, I actually wonder who is to blame for Sprint's poor Windows Phone showing.

Clearly, Sprint has a good relationship with HTC, and probably an okay relationship with Microsoft. However, how many people have failed to notice the relationship between the keyboard-based Windows Phones and sales? LG's offering on AT&T flopped because the thing weighed as much as a brick while having a small, terrible, LCD screen. I never actually felt the Arrive myself, but my friend did and he said it felt cheap, and the screen also looked washed out, just like LG's offering. And that friend desperately wants Windows Phone, as does his geeky girlfriend, but they have nothing worthwhile on Sprint except Android (and now iOS, but this was around it's original release).

I realize HTC has trouble getting their hand's on Super AMOLED screens, which really works to their disadvantage because it is quite noticeable, but combining a bad screen with an OS that did not support landscape keyboards everywhere, akin to iOS, was a mistake. To take that further and to push it as your only offering? It's no wonder why Windows Phone flopped on Sprint. I would make similar comparisons about cheapness, minus the keyboard (as there was none) for the HD7. It's no wonder that Verizon is not dying to get another one of those.

All of that is to say: Windows Phone was setup for failure on Sprint by a really bad phone. I strongly blame HTC for this, but I also blame both Microsoft and Sprint for not recognizing a blunder of hardware running their way, just as Microsoft should have told LG and HTC to go back to the drawing board with their initial AT&T offerings (LG Craptacular and HTC Surround). As much as I was bitter about Samsung's quality control with my three returned units (I eventually gave up on the first generation of Windows Phone, but loved the OS), they did offer the best Windows Phone.

It seems that with the current generation, between the HTC Titan, Samsung Focus S and Nokia 900, I think that Microsoft has finally gotten Manufacturers to care, and the partners will gain interest as AT&T and possibly T-Mobile gains marketshare. It is no different than iOS, except no one has the cult marking ability like Apple.

Every carrier hates Apple because Apple holds all of the cards, but they love the revenue and profits. I think they love Android because they can balk at support, and Microsoft is trying to be somewhere in the middle by giving carriers blocking rights to updates. I'm not sure how much pull they have for now, but I think for the non-rooting community, Android is going to see a rude awakening in the next year or so as people start to look at other ecosystems, as there really is no feeling of keeping the customer because the customer's rarely-if-ever get updates for their phones unlike these two other platforms. At that point it will just be a matter of the sales person now shoeing the person away from WP, as has been done repeatedly, toward a different Android device or even iPhone.

As a Sprint customer who likes Windows Phone 7 and was interested in the Arrive before it came out, I went with their Galaxy S phone at the time instead. Why? Why, after all that time of suffering on the mediocre Samsung Moment? Because of the form factor.

The Arrive was bulky and poorly built. The screen was tiny, which I imagine they thought they could get away with due to the hardware keyboard, but no thanks. It may have been the worst way to experience WP7 at the time, and it was Sprint's ONLY offering. What kind of carrier doesn't get a thin-and-light version to sell along-side it to appeal to the far wider audience looking for it? Even their venture into Android was with both the keyboarded Moment and the slim HTC Hero (which, again, was much more popular).

Sprint blew it with WP7, and blaming their horrible choice of a one-and-only device for the platform's lackluster sales is a cop-out and reflects poorly on their understanding of the smartphone customer.

Joshie said,
As a Sprint customer who likes Windows Phone 7 and was interested in the Arrive before it came out, I went with their Galaxy S phone at the time instead. Why? Why, after all that time of suffering on the mediocre Samsung Moment? Because of the form factor.

The Arrive was bulky and poorly built. The screen was tiny, which I imagine they thought they could get away with due to the hardware keyboard, but no thanks. It may have been the worst way to experience WP7 at the time, and it was Sprint's ONLY offering. What kind of carrier doesn't get a thin-and-light version to sell along-side it to appeal to the far wider audience looking for it? Even their venture into Android was with both the keyboarded Moment and the slim HTC Hero (which, again, was much more popular).

Sprint blew it with WP7, and blaming their horrible choice of a one-and-only device for the platform's lackluster sales is a cop-out and reflects poorly on their understanding of the smartphone customer.

The Arrive is a terrible form factor. I was hoping for a phone like the HD7... would have sold a ton of them!

ndoggfromhell said,

The Arrive is a terrible form factor. I was hoping for a phone like the HD7... would have sold a ton of them!


I agree that the HD7 is a much more attractive phone, but it wouldn't have sold better just because of its form factor (though that would be a big part of it). It would also sell better BECAUSE it'd be next to the Arrive.

When you only have ONE device running a platform, it keeps the platform from looking expansive, or even like a 'platform' at all. With only one device wearing the WP7 UI, it looks more like a feature phone (with its sea of I'm-the-only-one interfaces) than a smartphone. With two phones sporting WP7, it communicates to the shopper that Windows Phone is an *environment* and the device is just a window into it.

If they had sold the HTC Hero all by itself, without the Moment next to it, it would've just been another generic imported phone with a boring home screen. It wasn't until Android felt bigger than the device itself that it was able to get its foot in the door.

Hey Sprint! Maybe you should concentrate on your infrastructure instead of relying on a phone to build your customer base.

starch said,
Hey Sprint! Maybe you should concentrate on your infrastructure instead of relying on a phone to build your customer base.

And they are. Why do you think they are rolling out 4G LTE and stopped the WiMax roll-out into other markets?

UndergroundWire said,

And they are. Why do you think they are rolling out 4G LTE and stopped the WiMax roll-out into other markets?


Wimax did so well that they jumped back into other fire.

Ricardo Dawkins said,

Wimax did so well that they jumped back into other fire.

???

WiMax is a failure. When it was launched in NYC, you can't even find a signal. LTE is the way to go.

We'll train our reps on why it's great...[but] the number-one reason the product was returned was the user experience

That's the nub of. WP/MS fanboys can lay the blame for poors WP sales at the reps as much as they like, but the real problem is the poor UI/UX. The tetris look just isn't popular or easy to use.

Joey S said,

That's the nub of. WP/MS fanboys can lay the blame for poors WP sales at the reps as much as they like, but the real problem is the poor UI/UX. The tetris look just isn't popular or easy to use.

Yet on Sprints own page the single WP they have shows high review scores. Hmmm, so what's the deal? And why isn't the carrier with the most WP devices crying about high return rates? Oh I know why, AT&T, through it's exclusive deal with Nokia and premier carrier deal with MS is getting a better deal than Sprint so they're going to moan a bit like Verizon did a while back over LTE.

GP007 said,

Yet on Sprints own page the single WP they have shows high review scores. Hmmm, so what's the deal?

I know in the past Microsoft has paid people to astroturf/give good reviews. So it's probably the same case here.
GP007 said,

And why isn't the carrier with the most WP devices crying about high return rates?

AT&T's ceo did critisise WP's poor sales. I have no idea of the return rates at AT&T though.
GP007 said,

Oh I know why, AT&T, through it's exclusive deal with Nokia and premier carrier deal with MS is getting a better deal than Sprint so they're going to moan a bit like Verizon did a while back over LTE.

If Microsoft is basically paying AT&T to add WP devices to their line-up, then it's not surprising. But without those bungs/cost sharing deals, I doubt any of the carriers would be showcasing WP's.

Joey S said,
I know in the past Microsoft has paid people to astroturf/give good reviews. So it's probably the same case here.

Source. You can't just throw that out and expect it to be accepted.

Kirkburn said,

Source. You can't just throw that out and expect it to be accepted.

Now that's hardly fair. It's really hard to troll when you have to support your ridiculous statements with fact...

Joey S said,

That's the nub of. WP/MS fanboys can lay the blame for poors WP sales at the reps as much as they like, but the real problem is the poor UI/UX. The tetris look just isn't popular or easy to use.

Hardly. Windows Phone has very good reviews by actual users. The UI / UX is popular. However, if you walk into a store, you wouldn't even know it existed because the carriers are handling it so poorly. That is the problem.

Joey S said,

I know in the past Microsoft has paid people to astroturf/give good reviews. So it's probably the same case here.

As much as I wish it weren't the case (being a microsoft developer), I think there is some truth to this. If you look at tmobiles reviews of the wp7 phones, you can see that a large majority of them have very similar reviews and looks like a copy paste job or automated program did them with slight variations.

I'd guess that most of these were just done by a marketing firm hired by microsoft and that Microsoft may not know all of the details for deniability, but usually in these cases they tell you what tactics they are using.

From experience in dealing with some marketing firms, I can tell you that they do a lot of underhanded things, but that's what they are paid to do. They do everything from setting up twitter accounts and creating 100K followers for you that don't really exist to make you look better to something similar on facebook. They'll write reviews and push your product in as many places as you can think of having never even touched the product and look like normal users when doing it. And as we all know, they have some good ties with major newspapers and publications to get things "news worthy" that clearly aren't.

I want WP7 to at least stay around and evolve, but at the pace they are releasing products in relation to where they started, and the little carrier support they have, it may end up being axed in a year or two before being truly competitive.

Joey S said,

That's the nub of. WP/MS fanboys can lay the blame for poors WP sales at the reps as much as they like, but the real problem is the poor UI/UX. The tetris look just isn't popular or easy to use.

Because you have so much experience with it... Also you have a lot more UI research than a little company like Microsoft.

Unlike Apple, instead of making you believe stuff is good, even if it isn't, they try to make things work the best way possible.

thenetavenger said,

Because you have so much experience with it... Also you have a lot more UI research than a little company like Microsoft.

Unlike Apple, instead of making you believe stuff is good, even if it isn't, they try to make things work the best way possible.

You have failed logic. Having lot more UI research could but doesn't necessarily translate in to best UI or meet customers' expectations. Of course, it also comes down to personal taste. I like WP UI but that doesn't mean majority would like.

Off topic: - Is there one comment you made without dragging Apple or Google? Start doing that people will take your comments seriously!

joshua.barker said,
I want WP7 to at least stay around and evolve, but at the pace they are releasing products in relation to where they started, and the little carrier support they have, it may end up being axed in a year or two before being truly competitive.
This implies that it is not already competitive. I cannot think of a single feature on another phone that I really miss, except the new iOS 5/Android notification hub. That's literally the only feature missing, and iOS just got that in October for my iPhone 4.

In order, I owned iPhone 3GS, Samsung Focus (returned three due to hardware failure), iPhone 4, and finally the Samsung Focus S, which I bought off contract because I like it so much; it is gorgeous and impressively responsive. On just my home screen, I get tons more information than my old iPhone 4 and I can check most things faster than on my iPhone as well.

At this point it is just a matter of apps catching up, and at the current pace that won't be too long, just like with Android.

Metro is a paradigm shift, and I have found that people either like it immediately, or the warm up to it. I have not met a single person that has actually used Windows Phone for more than 10 minutes that actually dislikes it. Even at lunch, some co-workers tease the guy with the iPhone 4S because I beat him getting information every time when we need to look something up, and he has Siri. Once Windows 8 launches, I imagine that quite a few people will suddenly have Windows Phone on their radar, and particularly once it starts to hit tablets.

The people that suggest otherwise have always fallen into two categories: Android fanboys that love their untold mess of stray menus and icons (e.g., JoeyS and DaveBG), and people that simply have seen it, yet judge it by its simple look without messing with it.

iNeto7 said,
Sprint's gonna regret those words.

If the phones aren't selling well for them. Why should they continue to waste money on something that isn't? They might as well throw the money in a BBQ pit. I'm not saying WP7 phones are garbage. I'm just saying what they are thinking.

iNeto7 said,
Sprint's gonna regret those words.

Really? How's that? WP just isn't selling. Why would a carrier expend resources trying to flog a dead horse? Even AT&T's top bod said he was disappointed by WP sales. It's only a matter of time before all the big carriers give up on it.

iNeto7 said,
Sprint's gonna regret those words.

Well for now Windows Phone is dead end. We will see if Nokia will save it but with the hardware they have i do not think it will happen.

KomaWeiss said,

If the phones aren't selling well for them. Why should they continue to waste money on something that isn't? They might as well throw the money in a BBQ pit. I'm not saying WP7 phones are garbage. I'm just saying what they are thinking.

There's more going on behind the scenes than what everyone thinks. Just like with Verizon moaning about not supporting WP unless it has LTE, well it does but what Verizon really meant back then was WP on "Verizons LTE" as we've seen with the new AT&T LTE exclusives. Sprint is moaning just like Verizon is because it's now fact that MS and more so Nokia is giving out Spiffs and marketing money to AT&T (something that's been going on for years, not a new practice).

Long story short Sprint didn't get (not that I expected it) anywhere close to the same treatment AT&T gets and they're a bit mad, so they need to vent.

iNeto7 said,
Sprint's gonna regret those words.

Yeah, As a Sprint user I'm pretty ticked off about this. The HTC phone that is WP7 on Sprint has a crappy fold out keyboard. I've been waiting for a 4.3 inch device like my EVO 4G but with WP7 on it. I will never own another garbage android device. I don't want to change carriers, but I might.

iNeto7 said,
Sprint's gonna regret those words.

Regret? They said they are cautiously optimistic but it hasn't taken off. They are being positive about the phone but don't want to carry it since it isn't selling. What was wrong with those words.

KomaWeiss said,

If the phones aren't selling well for them. Why should they continue to waste money on something that isn't? They might as well throw the money in a BBQ pit. I'm not saying WP7 phones are garbage. I'm just saying what they are thinking.

Agreed, but they also aren't pushing the device at all... People that go into a Sprint store probably don't even know Windows Phone exists. So, I would say their claim that they cannot build the brand by themselves is disingenuous, because it implies they have made an attempt. lol

GP007 said,

There's more going on behind the scenes than what everyone thinks. Just like with Verizon moaning about not supporting WP unless it has LTE, well it does but what Verizon really meant back then was WP on "Verizons LTE" as we've seen with the new AT&T LTE exclusives. Sprint is moaning just like Verizon is because it's now fact that MS and more so Nokia is giving out Spiffs and marketing money to AT&T (something that's been going on for years, not a new practice).

Long story short Sprint didn't get (not that I expected it) anywhere close to the same treatment AT&T gets and they're a bit mad, so they need to vent.

This is a good point. Sprint and Verizon do tend to act rather juvenile...

KomaWeiss said,

If the phones aren't selling well for them. Why should they continue to waste money on something that isn't? They might as well throw the money in a BBQ pit. I'm not saying WP7 phones are garbage. I'm just saying what they are thinking.

Oh, well maybe it might help if those people at Sprint's stores even attempt to sell Windows Phone.

KomaWeiss said,

If the phones aren't selling well for them. Why should they continue to waste money on something that isn't? They might as well throw the money in a BBQ pit. I'm not saying WP7 phones are garbage. I'm just saying what they are thinking.

Waste money? By offering a product?

Sprint has done almost nothing to support the phone with less Sprint Apps for the phone than the other devices. Which is probably why customers brought them back, as they use Sprint for Services and Apps ABC, that aren't available on WP7.

Verizon is making the same mistake as Sprint, and we have watched large corporte accounts dump Verizon right and left because of this. And guess what, Sprint isn't an option for these companies changing either, so TMobile and ATT are grabbing all the new accounts.

the form factor of the Sprint Windows phone is not very good. I am not surprised they have not sold many of them. I am on Sprint right now and when my contract expiers, I am going to AT&T just because they have a lot of good Windows phones. I wish I could stay with Sprint but their WP7.5 phone selection is nonexistent.

KomaWeiss said,

If the phones aren't selling well for them. Why should they continue to waste money on something that isn't? They might as well throw the money in a BBQ pit. I'm not saying WP7 phones are garbage. I'm just saying what they are thinking.