Steve Jobs to student journalist: "Please leave us alone"

Apple CEO, Steve Jobs, is well known for his "loving" and "friendly" email responses. A young student journalist now knows this first-hand. According to Guardian.co.uk, Chelsea Isaacs, who is working towards a journalism degree at Long Island University, was writing an article about an iPad program that the college recently implemented. In order to effectively do so, Isaacs wrote to Apple's Media Relations department a total of six times without a response. Keep in mind that this is not an unusual occurrence. Not all inquiries can be responded to. It's un-realistic. However, in her frustration, the young woman decided to email the big kahuna himself to find out why Apple's Media Relations department ignored her. This time, she got a response.

The email headers are said to have been checked and deemed legitimate by the Guardian. Below are some of the highlights of the conversation. For the full transcripts, visit the source.

In response to a long letter by Isaacs where she expresses that she is an Apple customer and feels Apple to be "at the forefront of improving the way we function in the academic environment," this is what Jobs had to say:

"Our goals do not include helping you get a good grade. Sorry."

After a polite response back asking, "what about common courtesy, in general --- if you get a message from a client or customer, as an employee, isn't it your job to return the call?" Jobs, once again, responded:

"Nope. We have over 300 million users and we can't respond to their requests unless they involve a problem of some kind. Sorry."

In a final plea, Isaacs explains that she IS one of Apple's 300 million users, and DOES have a problem that only Apple can answer. Again, she asks that Media Relations please respond to her as she is "on a deadline." The response:

"Please leave us alone."

While it's definitely understandable that Isaacs' request doesn't come before users with legitimate problems, such a response seems like a bad move from a public image perspective, especially when you consider the school's apparent commitment to the Apple brand. While it's known Steve Jobs doesn't always respond to all of his emails himself, someone at Apple is still doing it on his behalf. As such, you'd expect either something with a bit more tact, or perhaps no response at all. Apple has yet to confirm or deny the emails.

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"I'm side with Apple on this one" are just fanboys, I bet some guys from apple marketing are raging in silence right now about how this "incident" can affect the public image of Apple, it doesn't matter if Steve Jobs answered personally or not, it comes from Apple.

Whatever she was sending the media relation group, they probably didn't answer because 'she was writing it wrong'.

Steve Jobs or whomever, tactful? Steve Jobs has been known as the most arrogant guy in tech history. Apple is important and you as a consumer are not. I mean look how he handled the iPhone 4 issues. I wished I lived in Cupertino. I'd put a pile of horse dung on the phone and stuck it in an envelop and sent it to him myself. And say your phone is equal to this.

Time for the student to re-evaluate just how much Apple is "at the forefront of improving the way we function in the academic environment".

Please leave Apple products alone (on the shelf) and pick something less shiny and more functional from the vast array of products out there.

I've been leaving apple alone for years

While I'm waiting for confirmation on whether this mail exchange is even real, pay attention to the two more corteous replies before. He even had to say "Sorry" twice, and she keeps persisting.

Apple has a very strict policy related to direct customer interaction, or so it looks like from the answers people get.

I don't mind using apple products even though I prefer the PC over the mac any day, but this was just very poor pr.

Part of public relations in the business world is professionalism and establishing a positive relation with customers or potential customers. From a PR standpoint what was said was not only unprofessional but a tad immature. Whoever responded could have just answered the girls question and been done with it, instead they decided to doddle around and act like an assclown... just because they could.

If this was an employee of mine and I was running a business, I would suspend the person that responded or fire them instead of risking to further tarnish my company's reputation. Let's just hope that it wasn't Mr. Jobs himself that responded.

I'd like to know what would happen to Apple if we all left them completely alone...

Lets leave Apple the **** alone and let them sink into oblivion.

WHY IS THIS FRONT PAGE NEWS????!!!!!!!

as stated before, do people really think the CEO of a company answers a student email???

Com on, we know it can be faked, someone is having a good laugh!

Really? Why even respond if all you are going to do is just send out a smart comment?

If you want them to leave you alone, quit responding...

It seems, Google and Apple are racing for the title, 'king of evil' this year.

thenetavenger said,
Really? Why even respond if all you are going to do is just send out a smart comment?

If you want them to leave you alone, quit responding...

It seems, Google and Apple are racing for the title, 'king of evil' this year.


Don't forget Facebook

It's nothing new coming out from Apple to be honest. They always portrayed this "arrogance" ever since they came back from exttinction but Job's response was quite amusing nonetheless. The thing is a lot of Apple users seem to complain about Apple for this and that, but they still continue to buy their stuff...there's no need for Apple to change then.

I don't see anything rude or arrogant about Steve Jobs' responses. It was to the point and slightly apologetic. It isn't his job to respond to inquiries that should normally be handled by media relations or tech support. Also, Chelsea Isaacs' e-mails had a somewhat condescending tone. After reading it, I understood why Steve Jobs responded the way he did.

Anaron said,
I don't see anything rude or arrogant about Steve Jobs' responses. It was to the point and slightly apologetic. It isn't his job to respond to inquiries that should normally be handled by media relations or tech support. Also, Chelsea Isaacs' e-mails had a somewhat condescending tone. After reading it, I understood why Steve Jobs responded the way he did.

An iSheep

ILikeTobacco said,
amazing how many anti-apple people actually think those messages are from sj himself.

doesnt matter if they are from him or not, even if they are from an employee of his, they are some type of direct report to him as they handle tasks for a high up leader of the company, therefore represent his views, if they conflict with his views then they would be gone and replaced with someone who did...

neufuse said,

doesnt matter if they are from him or not, even if they are from an employee of his, they are some type of direct report to him as they handle tasks for a high up leader of the company, therefore represent his views, if they conflict with his views then they would be gone and replaced with someone who did...

im not commenting on how someone else is doing a poor job at what they were hired for. I am commenting on how half the posters on here actually think it was him responding personally.

neufuse said,

doesnt matter if they are from him or not, even if they are from an employee of his, they are some type of direct report to him as they handle tasks for a high up leader of the company, therefore represent his views, if they conflict with his views then they would be gone and replaced with someone who did...

Agreed. And the responses have HIS name on it...so it may as well of come from him.

ILikeTobacco said,
amazing how many anti-apple people actually think those messages are from sj himself.

amazing how many people cannot see that this is Jobs fault as well. He has people representing him, he needs to keep them under control. I manage people as well and I make sure that anything sent out to a group of people is appropriate. Granted, Jobs has much more email and people to manage...but maybe with all that $$$$$$ profit they are getting, they can control this issue somehow.

techbeck said,

Agreed. And the responses have HIS name on it...so it may as well of come from him.

might as well have come from him != came from him which is the point i was making. take your anti apple rhetoric back to the andriod post and stop trying to cause flame wars.

neufuse said,

doesnt matter if they are from him or not, even if they are from an employee of his, they are some type of direct report to him as they handle tasks for a high up leader of the company, therefore represent his views, if they conflict with his views then they would be gone and replaced with someone who did...

And who's to say this person isn't fired now. We do not know what goes on inside Apple HQ.

ILikeTobacco said,
amazing how many anti-apple people actually think those messages are from sj himself.

yup, the IPs in the email headers are faked by her to gain achtung!

cmon. i don't get why everyone is passing judgement so early. anything Apple-related is always like this. highly disappointing.

Guys guys, there really isn't anymore evidence needed to prove Steve Jobs is a tool, so why keep it up? Hate Steve much? Little Miss Journalist isn't the only one needing a whole cup of "let it go, move on" around here now is she?

wonder what it would have goten her if she had an iphone that responded with the signature "Sent from my jailbroke iPhone"

neufuse said,
wonder what it would have goten her if she had an iphone that responded with the signature "Sent from my jailbroke iPhone"

isn't the easy way out just to send a generic looking email back?... simply make it look like the system autoresponds without any human looking.

bj55555 said,
What an asshat!

Steve Jobs: Can I get a replacement for my transplanted liver?
Hospital: Leave us alone.

Lmao great comparison there.

bj55555 said,
What an asshat!

Steve Jobs: Can I get a replacement for my transplanted liver?
Hospital: Leave us alone.

Isn't it more like...
Teenage Steve Jobs: Can I get some help on an paper I'm writing about liver surgery?
Hospital: Leave us alone, we're busy doing liver surgery.

The "Leave Apple alone" Picture in the news article marks this not as a news article but rather as a magazine story, where editorial opinions are welcome. >News< have a neutral perspective and commenting on possible feedback to a story is definately not that.

Now don't get me wrong, I'd "whine" (I know I'd otherwise get such comments with such terms) about it for "anti-"Microsoft or any other kind news as well, this is a matter of principle.
Does Neowin want to be a news site or does it want to be a magazine?

It CAN be both, but it needs to seperate report and comment then. By sections or side boxes, just like proper print media or proper news websites.

To come back at the topic of my "bias" that a lot of "fanboooi!!eleven!!!1"-screamers would love to introduce and kill my point with:
I live in both worlds, I have an iMac, yes, Mac OS X is what I prefer, yes, but heck, I love Windows 7 on my Netbook, too. Just the tip of how deep I could discuss that.
Certainly I do like Apple products, but I am a skeptical fan (NOT fanboy), too.
I for one feel that Apple products start to have a different "feel" with them.
Going away from white, plastic, going to the "standard adorable" black, glass, aluminum...
Apple does introduce less "BANG", goes more mainstream, ... Apple feels different nowadays from how it did a couple few years ago.

Cheers, peace, don't camp in one "side" - it's rubbish. Everything's there for a reason.

Glassed Silver:mac

Well, as a journalist she did a great job at making public the increasingly sad arrogance of Apple and the PR rollercoaster that Steve Jobs is. I simply do not understand who in their right mind would let out responses so arrogant and totally unnecessary. It would have been best not to respond at all. But taking the time to respond in this manner is just ridiculous. Have some PR people prepare template responses and respond with them or do not respond at all. Nobody needs a CEO that portrays a company as a bunch of arrogant pricks.

So by being annoying this "journalist" managed to become "news". And she "used" Jobs for it. Oké. But the wining she does is ridiculous. Perhaps she's planning to sue Jobs for the mental and psychic stress she will suffer during the rest of her life now.

lukvdh said,
So by being annoying this "journalist" managed to become "news". And she "used" Jobs for it. Oké. But the wining she does is ridiculous. Perhaps she's planning to sue Jobs for the mental and psychic stress she will suffer during the rest of her life now.

Not only that, but she fails to deliver her questions while she's getting a response from the head honcho himself! How do you miss that? As I said on the forums, I suppose she was more concerned by delicately stating how much of a self-entitled bitch she really is.

And don't get me wrong either, I can't stand Jobs myself, but I'm not about to slam him for telling someone how it is.

people at apple are not stupid

reply politely.. nope.. can't do it.. = no press
reply like an ass = news sites pick it up like crazy

why spend money on advertisements.. someone will read this, and will overlook the arrogance and think hmm i i should look into this ipod or ipad or iphone thingy...
i think its a different approach but its genius

Tha Bloo Monkee said,
[...]
Edit: Yes, there's always the big chance that this is fake.
There is also just as big of chance it is real...

Tha Bloo Monkee said,
I think no response would've sounded more professional than "Leave us alone".

Edit: Yes, there's always the big chance that this is fake.

"I'm afraid that we are unable to answer your question as the information you requested is not openly available to the public. Sorry."

How's that for professional? Maybe I should send an e-mail to Steve to hire me to answer his e-mails.

that is the difference between apple and microsoft. Microsoft would have probably send her a free licence for office student. Hook, line & sunk

XerXis said,
that is the difference between apple and microsoft. Microsoft would have probably send her a free licence for office student. Hook, line & sunk

Are you implying that Apple should send out free hardware to get good reviews of its products?

XerXis said,
that is the difference between apple and microsoft. Microsoft would have probably send her a free licence for office student. Hook, line & sunk

You got any evidence of that?
I'll pretend to be a student and get my free licence then?

XerXis said,
that is the difference between apple and microsoft. Microsoft would have probably send her a free licence for office student. Hook, line & sunk

No, the difference is if Ballmer did this, people would be screaming about how MS has lost their touch, that Ballmer needs to be replaced, no wonder nobodly likes their consumer products, proof of how Microsoft is not user focused, etc. etc. etc. - but we should all switch to Apple because they have award winning support.

Apple does it, and this woman is smeared as a spoiled brat.

nohone said,

No, the difference is if Ballmer did this, people would be screaming about how MS has lost their touch, that Ballmer needs to be replaced, no wonder nobodly likes their consumer products, proof of how Microsoft is not user focused, etc. etc. etc. - but we should all switch to Apple because they have award winning support.

Apple does it, and this woman is smeared as a spoiled brat.

Unfortunatly your post is a big fail as you seemed to have missed the posts that are having a go at Apple and Jobs for it.

evo_spook said,

Unfortunatly your post is a big fail as you seemed to have missed the posts that are having a go at Apple and Jobs for it.


A few quotes from comments on this article:
Jobs was being professional
How is that arrogance?
How is this news?
I find nothing wrong with his responses
why in world he should be polite all the time
I'd have to side with Apple on this one.

But you are telling me the people who wrote those would not have a completely different view if this were Ballmer? Or are you going to use that same argument that someone here wrote (was it Shadrack?) that no Apple fan has ever said anything bad about MS?

nohone said,


A few quotes from comments on this article:
Jobs was being professional
How is that arrogance?
How is this news?
I find nothing wrong with his responses
why in world he should be polite all the time
I'd have to side with Apple on this one.

But you are telling me the people who wrote those would not have a completely different view if this were Ballmer? Or are you going to use that same argument that someone here wrote (was it Shadrack?) that no Apple fan has ever said anything bad about MS?

oh diddums, want a dummy, a mean apple person saidbad things about MS so I'll go post a load of crap, most of the ones saying couldn't care less arn't apple fanboys and are you telling me the others slagging apple and jobs off don't also act two faced and change their tune depending on the story?

Yep I've neve slagged off MS.

all these fake emails sent to Jobs, who knows if this is true or not. Some ppl, and I am not saying she is one of them, just post reply in their blog just to get attention from the web

Pink Floyd said,
all these fake emails sent to Jobs, who knows if this is true or not. Some ppl, and I am not saying she is one of them, just post reply in their blog just to get attention from the web

rtfa

tmaxxtigger said,
Come on, fake!
Proof? Guardian already said the headers were validated.

It isn't hard to believe anyways, Jobs is a jerk!

I find nothing wrong with his responses - And why in world he should be polite all the time, when I am pity sure now he must be getting hell lot of mails now (due to his infamous repsonses to some of them trolling all over the web)......

Never heard the phrase 'if you have nothing nice to say, don't say anything'? it goes double if your complaining about not having the time to reply.

yakumo said,
Never heard the phrase 'if you have nothing nice to say, don't say anything'? it goes double if your complaining about not having the time to reply.
It goes TRIPLE if the conversation is with someone contributing to your bottom line!

Lazlo said,
I guess the line "Sent via BlackBerry from T-Mobile" didn't plead much for her cause.

Yea, that gave me a chuckle as well.

Glassed Silver:mac

bluarash said,
How is this news? Exactly what can of response did she think she'd get. She's a journalism major, from what news outlet?

News outlets are not journalism schools.

It was meant as sarcasm. My point being that if she isn't from a major news outlet or a major tech pundit, Apple likely would not want anything to do with her. Sorry, my sense of humor seems to be off today.

bluarash said,
It was meant as sarcasm. My point being that if she isn't from a major news outlet or a major tech pundit, Apple likely would not want anything to do with her. Sorry, my sense of humor seems to be off today.

Which is an arrogant position from Apple. During my graduation, I had to contact many companies regarding products I used on projects and never got this kind of response from any of them (even when I was asking for free samples they were very responsive and always would send me some samples - Texas Instruments and Freescale really have some nice people working there).

Also, if he (or an employee) took time to respond to the inquirer, they might as well have provided the info she wanted, or at least said something i the lines of "sorry, this information is not available for public release" or "sorry, we don't provide this information". Well, they could even have a bloody e-mail template for when not wanting to respond to e-mails.

sviola said,

Which is an arrogant position from Apple. During my graduation, I had to contact many companies regarding products I used on projects and never got this kind of response from any of them (even when I was asking for free samples they were very responsive and always would send me some samples - Texas Instruments and Freescale really have some nice people working there).

Also, if he (or an employee) took time to respond to the inquirer, they might as well have provided the info she wanted, or at least said something i the lines of "sorry, this information is not available for public release" or "sorry, we don't provide this information". Well, they could even have a bloody e-mail template for when not wanting to respond to e-mails.

\

did you leave 5-6 voice mails on each one of them?

tweet is flameware food. not yet confirmed, hence don't make such bold short claims... I mean come on... so many Jobs mails the past time and its SO easy to fake headers... THIS WOMAN is now known all over AND a journalism student... How lucky she might be in the end? Not saying she did fake it though, but it's definately far from sure. If SJ didn't have the time, why did he bother replying in the first place? Oh questions over questions... <copy&paste from my facebook comment>

Glassed Silver said,
tweet is flameware food. not yet confirmed, hence don't make such bold short claims... I mean come on... so many Jobs mails the past time and its SO easy to fake headers... THIS WOMAN is now known all over AND a journalism student... How lucky she might be in the end? Not saying she did fake it though, but it's definately far from sure. If SJ didn't have the time, why did he bother replying in the first place? Oh questions over questions... <copy&paste from my facebook comment>

Note that the responses were "sent" from an iPhone. does anyone really believe job has all emails forwarded to his iPhone. It would be humanly impossible to keep up. With 300 million users, its probable that that email receives hundreds of messages a minute. It is highly improbable that Jobs himself checks any of them.

I can't help but wonder how long it would have taken to answer her actual question instead of wasting time insulting a customer and getting get more bad PR.

Azies said,
This continues the trend of Steve Jobs' arrogance.

How is that arrogance? He is not obligated to respond to her or help her. It is the young journalist's mistake to choose a topic without doing any background check about a company. If i were her, i would contact Apple first and then proceed with my research knowing well how Apple operates. That is how research work is done in academia.

spenumatsa said,

How is that arrogance? He is not obligated to respond to her or help her. It is the young journalist's mistake to choose a topic without doing any background check about a company. If i were her, i would contact Apple first and then proceed with my research knowing well how Apple operates. That is how research work is done in academia.


Sure, he is not obligated to respond to her, but he shouldn't be rude about it.

rfirth said,

Sure, he is not obligated to respond to her, but he shouldn't be rude about it.
Indeed, especially since she is purchasing the products of the company, making them money.

spenumatsa said,

How is that arrogance? He is not obligated to respond to her or help her. It is the young journalist's mistake to choose a topic without doing any background check about a company. If i were her, i would contact Apple first and then proceed with my research knowing well how Apple operates. That is how research work is done in academia.

Did you read the article at all? She tried to contact Apple... three times before resorting to contacting Steve Jobs. And nowhere in the article does it say that she chose the topic in the first place.

spenumatsa said,

How is that arrogance? He is not obligated to respond to her or help her. It is the young journalist's mistake to choose a topic without doing any background check about a company. If i were her, i would contact Apple first and then proceed with my research knowing well how Apple operates. That is how research work is done in academia.

Maybe you can start reading the article?

Azies said,
This continues the trend of Steve Jobs' arrogance.

I'm waiting for confirmation on whether this is true or false. They've been faked before.

spenumatsa said,

How is that arrogance? He is not obligated to respond to her or help her. It is the young journalist's mistake to choose a topic without doing any background check about a company. If i were her, i would contact Apple first and then proceed with my research knowing well how Apple operates. That is how research work is done in academia.

Then he was better off not answering her. if you don't have nothing nice to say, its best not to say anything at all. Right? And to be nasty using email, which can be used publicly and be shown to the world. Yeah real smart.

Steve is a jack-ass. I am calling the God of Cancer to bring him to justice...SPEEDILY!!!!

JSYOUNG571 said,
Well as long as everyone keeps on buying Apple iPhones, iPods, iPads, and etc, Steve Jobs will continue to be iArrogant.
+1

Sad the iSheep don't realize this, or believe it. But they would do the same thing, and say "PLEASE LEAVE ME ALONE."

Mr aldo said,
+1

Sad the iSheep don't realize this, or believe it. But they would do the same thing, and say "PLEASE LEAVE ME ALONE."

oh dear... reading the comments here really convinced me that the iSheep problem is worse than i've thought..

resol612 said,

oh dear... reading the comments here really convinced me that the iSheep problem is worse than i've thought..

lol. The comments here would really have you believe that.

If she's going to be a journalist she'll have to face tougher responses than "Please leave us alone." Learn from it and move on.

Examinus said,
If she's going to be a journalist she'll have to face tougher responses than "Please leave us alone." Learn from it and move on.

that's my line of thought, it sound like a spoiled lady to me, and as usual with that kind of people they are making a big fuzz about a tiny thing. I'm not a journalist but i'm guessing that not everyone I want to interview or get an answer from its going to be nice and friendly.
I seriously doubt that a CEO of a 500 fortune company has the time and the will to answer letters from John Doe or Jane Smith. Hell I haven't get an answer from Dream Theater regarding their drummer leaving the band, I just guess they have better things to do.
Bashing them and call them arrogant, playing the victim would sure get me the attention that my grades aren't.

Examinus said,
If she's going to be a journalist she'll have to face tougher responses than "Please leave us alone." Learn from it and move on.

Maybe Jobs was actually being really nice. He gave this journalism student a proper story, rather than what sounds like an unpaid infomercial about iPads (which would have gotten her a fail).

Jk.

DaveGreen said,
This is where arrogance and overconfidence meet cheating and getting rich over customers' back.
Yeah, because no other company has ever done that... ever.

d4v1d05 said,
Yeah, because no other company has ever done that... ever.

Sure it has, but that doesnt make the point less relevant.

d4v1d05 said,
Yeah, because no other company has ever done that... ever.
Not every CEO acts like this, however...

PLEASE LEAVE US ALONE.

DaveGreen said,
This is where arrogance and overconfidence meet cheating and getting rich over customers' back.

I agree. Bill Gates is one of the world's wealthiest men. He has never responded to a consumer like that. EVER!!! Look on Facebook and see how he answers users their. It is always nice, short and to the point. Never nasty or sarcastic. Steve Jobs is simply a dick that needs cutting off.

Not to be mean, but when he crocks I will be happy.
That's why he looks like a puny dried up raisin. That is what crack does to you...STEVO

techbeck said,
Granted the person wanting the info was wining like a little baby, but as CEO, Jobs needs to be more professional

"While it's known Steve Jobs doesn't always respond to all of his emails himself, someone at Apple is still doing it on his behalf. As such, you'd expect either something with a bit more tact, or perhaps no response at all. "

Sounds more like he should be getting on to someone. Jobs was being professional by letting someone who is suppose to know how to handle the emails deal with them. Whoever it was "needs to be more professional"

ILikeTobacco said,

"While it's known Steve Jobs doesn't always respond to all of his emails himself, someone at Apple is still doing it on his behalf. As such, you'd expect either something with a bit more tact, or perhaps no response at all. "

Sounds more like he should be getting on to someone. Jobs was being professional by letting someone who is suppose to know how to handle the emails deal with them. Whoever it was "needs to be more professional"

If Jobs doesnt check every now and then the responses his so called people are sending, then he is just as at fault. You must be a really dumbass if you let someone send emails on your behalf and then not know what you are sending. This has been happening a LOT lately with Jobs and emails.

techbeck said,

If Jobs doesnt check every now and then the responses his so called people are sending, then he is just as at fault. You must be a really dumbass if you let someone send emails on your behalf and then not know what you are sending. This has been happening a LOT lately with Jobs and emails.

So Steve Jobs is a dumbass for not screening the thousands of emails that goes into that email daily and checking that his employees are responding appropriately to every single one of those. Your logic is sound /sarcasm
You are the person who trolls Apple posts trying to debunk Jobs as a god and here you are saying he should be able to do something that is humanly impossible.

ILikeTobacco said,

So Steve Jobs is a dumbass for not screening the thousands of emails that goes into that email daily and checking that his employees are responding appropriately to every single one of those. Your logic is sound /sarcasm
You are the person who trolls Apple posts trying to debunk Jobs as a god and here you are saying he should be able to do something that is humanly impossible.

well yes, that's the burden of responsability. If you let someone say things in your name you are still responsible for what is said and should act like you have said it.

ILikeTobacco said,

So Steve Jobs is a dumbass for not screening the thousands of emails that goes into that email daily and checking that his employees are responding appropriately to every single one of those. Your logic is sound /sarcasm
You are the person who trolls Apple posts trying to debunk Jobs as a god and here you are saying he should be able to do something that is humanly impossible.

Read what I said before you get all sarcastic....I said he needs to check every now and then, not THOUSANDS of emails. It is his responsibility and he is a dumbass for not spot checking what is being sent.

techbeck said,

Read what I said before you get all sarcastic....I said he needs to check every now and then, not THOUSANDS of emails. It is his responsibility and he is a dumbass for not spot checking what is being sent.

Good to know that you have such inside knowledge that you know he never spot checks. For all we know he does and this is one of the ones that slipped through the cracks. Spot checking won't prevent this every time.

ILikeTobacco said,

Good to know that you have such inside knowledge that you know he never spot checks.

Good to know you cannot make a reply without a smart ass sarcastic comment...


For all we know he does and this is one of the ones that slipped through the cracks. Spot checking won't prevent this every time.

The the fool(s) need to be fired or reprimanded somehow. And if Jobs cannot censor or control the people responding under HIS name, then he needs to stop responding or even attempting to communicate with individuals. It puts a bad light on him, and the company he represents.

techbeck said,

Good to know you cannot make a reply without a smart ass sarcastic comment...

The the fool(s) need to be fired or reprimanded somehow. And if Jobs cannot censor or control the people responding under HIS name, then he needs to stop responding or even attempting to communicate with individuals. It puts a bad light on him, and the company he represents.

nothing sarcastic about it. you are making claims that can only come from knowing whats going on behind the scenes.

and they def need to be fired or reprimanded. they failed at doing the only responsibility of that job. not being a douche to customers.

techbeck said,

The the fool(s) need to be fired or reprimanded somehow. And if Jobs cannot censor or control the people responding under HIS name, then he needs to stop responding or even attempting to communicate with individuals. It puts a bad light on him, and the company he represents.

That guy that answers the mails was told he should answer them exactly as Steve would. So what else can that poor guy do but give smartass, not helpful answers?