Study finds iPhone to be most reliable smartphone, beats Lumia and Galaxy

Community troubleshooting site, FixYa, today released their "smartphone reliability report", which analyses their database of over 720,000 smartphone-related troubleshooting questions to give each manufacture a score. FixYa compared Apple (iPhone), Samsung (Galaxy), Nokia (Lumia) and Motorola (Droid) in order to find the most reliable phone. 

The iPhone came in first, scoring 3.47, over double the score of Samsung (1.21). Nokia scored 0.68, coming in third. Motorola scored just 0.13, coming in fourth. These results were recorded, and then normalised based on marketshare in order to make them entirely fair. 

Fixya users lauded the reliability of the iPhone, stating that it is almost always working as intended in regards to core features and never hits a constant roadblock with one feature.

FixYa then offered users the chance to vote on the perceived failures of the phone. 

From those surveyed, 35% said that the battery life for the largest issue, followed by lack of new features, customisability and issues with connecting to WiFi, which scored 20%, 15% and 15% respectively.  

Those surveyed about the Samsung phone, stated that microphone issues were the most prevalent (40%), followed by speaker issues, 20%, battery life and the hotness of the device, both with 15%. 

In third place was Nokia, with 35% of respondents saying they felt the devices unresponsive nature was an issue. 20% said the lack of a good app ecosystem (more the fault of Windows Phone), followed equally by battery life. 15% of those who answered stated that their device got hot. 

Finally, 30% of those surveyed on Motorola said the preinstalled apps were the biggest issue, followed by touchscreen issues (25%), speaker quality (20%) and camera quality (15%). 

Source: FixYa, MacRumors | Images via VentureBeat

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Seriously... A huge JEEZ! Why do you guys always argue about phone companies and mobile operating systems? I mean, people always fight over these weird stuff here... When I read a piece of news about mobile phones, comments are weird... It makes me feel like this is rather a battlefield website rather than a tech website...

Reliability is very important in Phone thats why never will buy Samsung SG3 until they fix their problems. What piece of Crap phone. I can't believe they won't fix software bugs

I've had an iPhone, Android and just got my first Windows Phone and it is easily the fast phone I've used.

Seems like most of the questions seem to be people learning the phone and nothing more... I don't think this data can be used to get an accurate picture on any of these phones...

I don't know if it's because I'm doing something wrong or my ipod is jailbroken but heck, it freezes for upto 15 seconds a lot, especially when quitting programs, some songs crash the music player, and randomly it'll just restart with the spinning logo (not mobile substrate crashing) which I'd guess is lack of RAM... I don't call that reliable.

The best way to improve profit and sales is to make your product idiot proof. That way your product will appeal to the majority of potential buyers. That is the secret to Apple's success.

Wait so they compared Apple phones which consists solely of iPhones and compare them to other companies that have many more phones? Of course the iPhone is going to have less questions.

so adding together two phone ecosystems (symbian,S40 added to Lumia windows phone) and then saying the faults of the older and cheaper symbian and S40 as if they are Lumia issue is completely fair i guess /s

doesnt help you went on to trash the people complaining about the false info on the Lumias on your twitter, shame on you sir

Neowin puts the unprofessional in unprofessional journalism

Sadly it seems to be becoming fairly common for these "writers" to write articles on here that are incredibly poorly written, immature, or just plain incorrect, and then go complain and basically call the readers stupid.

Edited by AJerman, Feb 23 2013, 8:27pm :

dropped my iPhone twice and it died both times, due to not being able to pull the battery - because I dropped it in some water. The old sammy flip phone just needed a few hr to dry in some rice and was good as new. I bounced it off a table at the bar and it plunked right down into a pitcher of beer.. thats reliable.

Today, after reading some conflicting responses in response to a study with a very large base of information, I now accept people on forums will come to their own conclusion no matter what any study says.

Inaccurate information is useless, no matter how large the base is. Lumia's marketshare is nowhere near iPhone, but the "study" shows otherwise. Also, "No Customizability" and "Poor App Ecosystem" are not reliability issues.

I now accept people on the Internet will trust "studies" no matter how problematic the "studies" are.

rippleman said,
Today, after reading some conflicting responses in response to a study with a very large base of information, I now accept people on forums will come to their own conclusion no matter what any study says.

Yep, let's add S40's (which most are sub 100 buck phones) to the Nokia marketshare and then complain how bad Lumias are.

hin123 said,
Inaccurate information is useless, no matter how large the base is. Lumia's marketshare is nowhere near iPhone, but the "study" shows otherwise. Also, "No Customizability" and "Poor App Ecosystem" are not reliability issues.

I now accept people on the Internet will trust "studies" no matter how problematic the "studies" are.

Poor app ecosystem is not a reliability issue?
So you buy a smartphone expecting for it to at least check your bank statements online and you can't do that? If that's not a reliability issue then I don't know what is.

What? I have 2 bank accounts with major banks over here and both of those have apps for WP which use ID-code login. Also you can always use IE for that or SMS notification.

Stop looking for things that aren't there.

WP's app ecosystem is fine. Most apps are on WP that are on Android, just because Android has alot more apps doesn't mean they are all useful (Not saying all WP apps are)

alwaysonacoffebreak said,
What? I have 2 bank accounts with major banks over here and both of those have apps for WP which use ID-code login. Also you can always use IE for that or SMS notification.

Stop looking for things that aren't there.

WP's app ecosystem is fine. Most apps are on WP that are on Android, just because Android has alot more apps doesn't mean they are all useful (Not saying all WP apps are)

Find me a Wells Fargo app then I will believe you. Because Wells Fargo isn't a major bank in the US? Am I right?

How am I looking for things that aren't there. Wells Fargo is my bank... and when I first bought my Radar I couldn't find an app for it. People told me recently that there will be an app "soon". Wonder how many years that is.

I care? I heard about Fells Fargo two weeks ago on this site. Just because one app is missing means the app ecosystem is crap? Can't find Office on my Android phone so the app ecosystem is crap, straight out.

If 2 major banks in a country with a population of 1,3mil can create an app for WP and the biggest bank in US can't blame them no the WP ecosystem.

alwaysonacoffebreak said,
I care? I heard about Fells Fargo two weeks ago on this site. Just because one app is missing means the app ecosystem is crap? Can't find Office on my Android phone so the app ecosystem is crap, straight out.

If 2 major banks in a country with a population of 1,3mil can create an app for WP and the biggest bank in US can't blame them no the WP ecosystem.

Rofl exactly what the survey says. The people that can't find the apps they are looking for are the ones that are disappointed with WP. Its also not a reliable OS because not every company builds apps for WP. Maybe you can find Angry Birds on it but nothing more.

Also, there are alternates to "office" on Android. There are no alternates for some apps on WP. That's why its a garbage of an ecosystem.


Example: Small businesses or many retailers don't build apps for WP. They ALWAYS build apps for Android and iPhones.

Oh god. You're too stupid to insult.

There's alternatives for almost everything on WP that Android has. Don't feed me this crap. And once again whats Fells Fargo's reason for not building an app? They have more customers than my country has people and still you blame WP but not them? Go grow up you fanboy fanatic.

alwaysonacoffebreak said,
Oh god. You're too stupid to insult.

There's alternatives for almost everything on WP that Android has. Don't feed me this crap. And once again whats Fells Fargo's reason for not building an app? They have more customers than my country has people and still you blame WP but not them? Go grow up you fanboy fanatic.

Ofc the survey is a lie and everyone in the survey lied and are fanboys like me.
God I never knew the ignorance of these WP fanboys is this unimaginable. You can keep feeding your crap to other fanboys but you won't convince any sensible consumers with your bull****.

Rofl there are also so many alternatives to every Android app in WP but you can't find a Wells Fargo one for me. Idiocy at it's highest.

Neowin fanboys continue the WP rage. Isn't that why 10 people use this garbage of an OS?

I'll be convinced when people actually start using Windows Phone.

WP rage? The only one raging here is you.

Also 10 people using? Hmm..last I checked Nokia's quarterly reports it was way over 10 what they sold, never got around to check HTC's sale figures as I don't care about HTC sale numbers.

Also, already explained the Wells situation, go cry over to them not here. They are lazy, only reason why you don't have your precious app.

Oh and I guess I should mention, I do own an Android phone for work, so unlike you I actually own both OS phones and know what the hell I'm talking about.
But keep on your crusade to prove everyone that you know something about anything, maybe they'll finally listen to you altho I feel sorry for them in that case.

Also I feel sorry for people who actually read the whole news even after watching the pictures where it's clear that Nokia's share is combined with S40. Guess anyone can get an author position over Neowin these days.

alwaysonacoffebreak said,
WP rage? The only one raging here is you.

Also 10 people using? Hmm..last I checked Nokia's quarterly reports it was way over 10 what they sold, never got around to check HTC's sale figures as I don't care about HTC sale numbers.

Also, already explained the Wells situation, go cry over to them not here. They are lazy, only reason why you don't have your precious app.

Oh and I guess I should mention, I do own an Android phone for work, so unlike you I actually own both OS phones and know what the hell I'm talking about.

I'm gonna create my own OS and tell consumers that the reason there are no apps is because developers are lazy to build them then tell them to go complain to their providers. Sure gonna get a lot of happy customers like that.

We built a great OS guys just petition every company you want to make an app for Windows Phone.

Boy my college is going to start supporting Windows Phone if I submit a ticket to them. Its that easy.

Funny how you keep on dancing around this one point that there's no Wells Fargo app while a bank with 400k customers built an app when WP came out, strangely enough they had the time and developers but a bank with 70 million customers don't. Yeah lets blame WP and their ecosystem on that rather than your half ass "bank".

I'm done here.

oh lord, with that mentality its only a matter of days before retail stores stop selling even the 10 phones that they are selling today.

This doesn't surprise me. I don't know about iPhone5 but 4s was quite sturdy. I had dropped it so many times and nothing happened except cosmetic damage. Dropped my galaxy s3 and the ear piece broke. Can't comment about Lumia 920 as I haven't owned it.

True, even the 920... its a usual undestructable nokia. Okay I don't throw it around for fun, but I've dropped it a few times already, including hard concrete... not a scratch.
Minute scratches on the back though and I will see the shineyness on the back disappear in a few months.
But compared to other smart phones this thing is absolutely solid.
It also 'somehow' almost always manages to land on its back, and not on a corner or the screen(probably a reason why Nokia made the back heavier ). Unlike some other phones in this list -.-.

But Windows Phone aren't "laggy", in fact, they are usually the fastest.

This isn't an Apple vs Microsoft thing, it's a bull**** vs Truth thing.

Though the marketshare (22%) does seem to indicate that they included Symbian devices. I guess they didn't want to make the distinction. I wonder why...

It's just a poorly conducted "study" about reliability, yet the "reliability" issues include things such as: Poor app ecosystem, Lack of new features, No customizability

Is this a study about reliability or just a list of complaints? It's also unclear as to whether they're talking about the Lumias (pictured in the article) or all Nokia phones (since they mentioned 22% market share). It's just poorly written and not a good choice for front page news.

Laggy responses for Windows Phone pretty much single handling invalidates this entire "study". I also love how they refer to devices as "Apple" or "Nokia"...

Misleading title. please change. It should be Apple phones in general are more reliable to that of Samsung, Nokia. Lumia, and Galaxy are just part of Nokia and Samsung's huge portfolio.

While survey might not be wrong, the interpretation is. Of course, if you compare various OEMs, Apple would be most reliable, because you are comparing the best phone apple makes with all phones or smartphones other OEM's make.

Study is basically useless, it would have made sense if they have compare iPhone with equals (or better phones) like Lumia 920, Note II or SIII

Laggy responses? When they talked about "Nokia" did they include the Symbian and S40 models in their data as well? Because the Lumias definitely have no laggy responses for me!

BajiRav said,
Is that why you wrote Nokia (Lumia) in the article?

Yes, another piece of entirely incorrect journalism by Neowin. This article has nothing to do with specific phones, it's comparing brands. In that case, when Apple only makes one high end phone, it would stand to reason that their ratings would be higher. The other companies make a huge range of products, some that are fantastic, some that are admittedly less great, but cheap. That alone makes the whole point of the original article somewhat moot, but I digress. Why the author decided to take it upon himself to add these tags and try to make it sound like it was talking about individual phones ("the Samsung phone", "the devices unresponsive nature", I think that last one is supposed to be "device's". Grammar apparently isn't this writer's forte either), is beyond me. But hey, that's the Neowin news team for ya!

Edited by AJerman, Feb 23 2013, 8:59pm :

pirajoc said,
Laggy responses? seriously?on windows phone there is no such thing

There is, but I agree that it isn't as often as they elude to.

I have a Lumia 920 and never noticed a lag,maybe there is but not in my case.I actually saw many lags on my friend's Iphone.And btw how is that so that nobody says android lags?

pirajoc said,
Laggy responses? seriously?on windows phone there is no such thing

Windows Phone doesn't have 22.15% market share, major share is that of Symbian phones, which are of course laggy and have weaker ecosystem than WP. Neowin just added Lumia/WP to list, to spice it up. Indeed "unprofessional journalism"

It's definitely mobile phone marketshare rather than smartphones only. You can go to statcounter.org, where FixYa got the data, and the figures match the latest stats on the "Top 10 Mobile Vendor" graph. In doing so, the whole FixYa article loses any credibility whatsoever.

Edited by Manish, Feb 23 2013, 2:18pm :

I would hardly call users being able to vote on a website a "study."

I guess standards for study's are low these days.

The study was based on the number of issues reported on their site (reliability rating), FixYa then asked questions about each device to determine the most annoying (unreliable) feature.

If you consider for a moment that most iPhone users wouldn't even know how to find FixYa's website (unless there is an app for that), it comes naturally that most iPhone users didn't report any issues with their phone. They a not the most tech-savvy breed and therefore can't determine the difference between a bug and a feature.

Yeah, I am good at that.

But on a serious note: the dumbest people surrounding me, no matter if I look at coworkers, neighbors or friends, are owners of an iPhone. You don't see them with an Android or otherwise challenging device! That doesn't mean the iPhone is a bad phone but people with a low(er) IQ simply get one of those since that is all they know.

maxslaterrobins said,
The study was based on the number of issues reported on their site (reliability rating), FixYa then asked questions about each device to determine the most annoying (unreliable) feature.

I suppose if the iPhone was considered the most unreliable, you wouldn't be arguing that this study is a bit iffy. Right?....Right? Didn't think so.

maxslaterrobins said,
Excellent generalisation there, Tumultus.

I wouldn't say that iPhone users can't find fixya, it is just that they go to apple support forums by default.

Tumultus said,
Yeah, I am good at that.

But on a serious note: the dumbest people surrounding me, no matter if I look at coworkers, neighbors or friends, are owners of an iPhone. You don't see them with an Android or otherwise challenging device! That doesn't mean the iPhone is a bad phone but people with a low(er) IQ simply get one of those since that is all they know.

lol what? A "challenging" phone? Is that a good thing now?

I've owned multiple generations of iPhones and they are very reliable -- I've beaten the crap out of them with no cases on and they hold up really well. Of course, this is just anecdotal evidence, so let's not talk about that.

However, to say people with "low IQ" use iPhones, I would completely disagree. I work at an Electrical Engineering firm developing wireless electronic products and 99% of the people are extremely competent in every way... users of iPhone. I've seen more incompetent people with Android phones, or people who can't afford an iPhone to use Android phone, than stupid people with iPhones.

Tumultus said,
Yeah, I am good at that.

But on a serious note: the dumbest people surrounding me, no matter if I look at coworkers, neighbors or friends, are owners of an iPhone. You don't see them with an Android or otherwise challenging device! That doesn't mean the iPhone is a bad phone but people with a low(er) IQ simply get one of those since that is all they know.

See, if I went around going by stereotypes, I'd probably think you were an Apple user given how smug and arrogant you're coming off.

I work retail, I often ask people what phone they are using, and trust me, the correlation of how smart someone is to what phone they use is irrelevant. Hell, I'm an Android user myself, but I see too many dumb people on Android just the same to even agree with your statement.

maxslaterrobins said,
@Nekkidtruth - What? I believe this study to be correct (reliability-wise), or else I wouldn't have written this article...

I'm aware you believe it to be "correct". Would it still be "correct" if it was one of the others sitting on top?

Tumultus said,
If you consider for a moment that most iPhone users wouldn't even know how to find FixYa's website (unless there is an app for that), it comes naturally that most iPhone users didn't report any issues with their phone. They a not the most tech-savvy breed and therefore can't determine the difference between a bug and a feature.

You win the snarky smiles of the month award. Go you!

Right ... that is because some people have Apple Care program for their Apple device. They usually go to Apple store nearby or call Apple Support Dept for support.

Sartoris said,

I wouldn't say that iPhone users can't find fixya, it is just that they go to apple support forums by default.

Right ... that is because some people have Apple Care program for their Apple device. They usually go to Apple store nearby or call Apple Support Dept for support.

chconline said,

lol what? A "challenging" phone? Is that a good thing now?

I've owned multiple generations of iPhones and they are very reliable -- I&#03299.99beaten the crap out of them with no cases on and they hold up really well. Of course, this is just anecdotal evidence, so let's not talk about that.

However, to say people with "low IQ" use iPhones, I would completely disagree. I work at an Electrical Engineering firm developing wireless electronic products and 99% of the people are extremely competent in every way... users of iPhone. I've seen more incompetent people with Android phones, or people who can't afford an iPhone to use Android phone, than stupid people with iPhones.

please the bs line that Android users cant afford iPhones just makes u look as ckueless as the guy you are arguing with.

The iPhone starts at 199.99 on contract.. Top teir Android phpnes also start at 199.99 on contract which is how the vast majority buy phones.

Oh and here let me help you. The Galaxy S 3 on Tmobile actually costed mkre than the same phone with the other guys. The 16gb was 380 with tax. Also the Galaxy Noye 2 started at 299.99.

When the iPhone 5 was announce, Verizon report the Moto Razr M which wss 299.99 was also increasing in sales.

All top tier all cost more than iPhone. In fact sherlock, atbq3 2012 samsung had already sold 90m phones with 45m being smartphones. 40M of the ones sold were GS2, GS3 and GN2.

Lots of people can afford iphone. In fact i would bet 50% of the 70% of Android users can...they just dont want one. I had the iPhone 4 and 4S and now i have a GN2. I will NEVER buy another iphone. To small...too outdated...no new nothing. I have an ipad...works better anyways. I can actually read what is on the screen. IPhone is really a joke now how far bwhind it gotbdonfast after habing a 2 year headstart on almost everyone. Now they sre 2 years behind

TechieXP said,
please the bs line that Android users cant afford iPhones just makes u look as ckueless as the guy you are arguing with.

The iPhone starts at 199.99 on contract.. Top teir Android phpnes also start at 199.99 on contract which is how the vast majority buy phones.

Oh and here let me help you. The Galaxy S 3 on Tmobile actually costed mkre than the same phone with the other guys. The 16gb was 380 with tax. Also the Galaxy Noye 2 started at 299.99.

When the iPhone 5 was announce, Verizon report the Moto Razr M which wss 299.99 was also increasing in sales.

All top tier all cost more than iPhone. In fact sherlock, atbq3 2012 samsung had already sold 90m phones with 45m being smartphones. 40M of the ones sold were GS2, GS3 and GN2.

Lots of people can afford iphone. In fact i would bet 50% of the 70% of Android users can...they just dont want one. I had the iPhone 4 and 4S and now i have a GN2. I will NEVER buy another iphone. To small...too outdated...no new nothing. I have an ipad...works better anyways. I can actually read what is on the screen. IPhone is really a joke now how far bwhind it gotbdonfast after habing a 2 year headstart on almost everyone. Now they sre 2 years behind

iOS does have a pretty decent autocorrect, though. Your post looks like it could benefit from that.

Tumultus said,
If you consider for a moment that most iPhone users wouldn't even know how to find FixYa's website (unless there is an app for that), it comes naturally that most iPhone users didn't report any issues with their phone. They a not the most tech-savvy breed and therefore can't determine the difference between a bug and a feature.

wat

TechieXP said,
please the bs line that Android users cant afford iPhones just makes u look as ckueless as the guy you are arguing with.

The iPhone starts at 199.99 on contract.. Top teir Android phpnes also start at 199.99 on contract which is how the vast majority buy phones.

Oh and here let me help you. The Galaxy S 3 on Tmobile actually costed mkre than the same phone with the other guys. The 16gb was 380 with tax. Also the Galaxy Noye 2 started at 299.99.

When the iPhone 5 was announce, Verizon report the Moto Razr M which wss 299.99 was also increasing in sales.

All top tier all cost more than iPhone. In fact sherlock, atbq3 2012 samsung had already sold 90m phones with 45m being smartphones. 40M of the ones sold were GS2, GS3 and GN2.

Lots of people can afford iphone. In fact i would bet 50% of the 70% of Android users can...they just dont want one. I had the iPhone 4 and 4S and now i have a GN2. I will NEVER buy another iphone. To small...too outdated...no new nothing. I have an ipad...works better anyways. I can actually read what is on the screen. IPhone is really a joke now how far bwhind it gotbdonfast after habing a 2 year headstart on almost everyone. Now they sre 2 years behind

Yeah, autocorrect is quite helpful.

And of all the lines you have quoted, you wrote a six paragraph response to a part of a sentence that I wrote that is not even the point of my post. Making personal attacks and calling me clueless does not necessarily paint a good picture for yourself.

Obry said,
A "study"... by FixYa? Are you guys serious with this?

FixYa does deal with quite a few mobile devices on their day to day... Why are they not allowed to study the issues that they see on devices and make a graph out of it?
Because WP didn't come out on top? Give me a break.
I love WP but getting mad over statistics is stupid.

Maybe it includes other Symbian based Nokia phones that don't run WP7/8. Theres still many of them around.

But if this is just to do with WP then this is complete BS. If you take a mid-range WP device and the fastest Android phone, the WP device with run smoother. And i say this as an Android user.

Symbian is full of laggy response times (often with no indication of the press was registered). So I think you can say that the results for Nokia are not Lumia-specific.

hornetfighter said,
Symbian is full of laggy response times (often with no indication of the press was registered). So I think you can say that the results for Nokia are not Lumia-specific.

Given the fact that Lumia phones don't have anywhere near 22% marketshare, I think that conclusion is pretty obvious. And that makes this "study" and the interpretation of the data completely useless for the purpose of evaluating the Lumia line.

I suppose when you only have one device that keeps maturing over time (since 2007 then), it's not so hard to imagine that it would be the most reliable

Sartoris said,
I would expect this since the iPhone 5 is a bit newer than the S3. Wait until the S4 comes out.

I agree, but the 4S outsold the SIII so age doesn't seem to matter.

Oh, absolutely. Apple hasn't ever released a second phone. It's always been the iPhone, and they're improving it incrementally each time. Over time you'd expect the kinks to get worked out. With only one phone, Apple would have no excuse NOT to be at the top. Good on them though, nothing wrong with that if that's what works for you.

Ofc, any "survey" that shows ill of WP is a bad source. Wait a second, we are at Neowin, where WP fanboys rage about how good Windows Phone is.

And damn, 35% laggy responses from WP? Lol and people here are complaining about lag in Android.

20% saying poor app ecosystem? I'm so shocked Neowin.

People raged at me when I said my WP device lagged some even said "You don't even own a WP because I have one and it doesn't lag"

onionjuice said,
People raged at me when I said my WP device lagged some even said "You don't even own a WP because I have one and it doesn't lag"
And it still sounds like you don't.

Having owned multiple WP devices, ranging from WP7 to WP8, I can comfortably say that it is not a laggy OS. There will always be laggy apps, on any OS, but that is not the fault of the OS.

Now, with that, I do like to be fair. I went through three Samsung Focus (original) phones, all of which had QC issues; I went back to the iPhone after that. I went through two HTC Titan's (and had multiple friends go through a few, all originally via the WP Challenge) for similar reasons, and I never saw one with working GPS. My Samsung Focus S was good, albeit cheap feeling with easily scratchable glass. My Lumia 900 was great.

Finally, I have had three different Lumia 920s, with the first two being broken upon arrival by AT&T. In both cases, an AT&T employee had forceably jammed the SIM card into the phone upside down, breaking something. In both cases, I emailed Nokia and got very good responses and assistance from them. It's because of Nokia--and not AT&T--mailing me a phone directly that I have a working Lumia 920.

I will say, in the case of my two iPhones, I never had any quality control issues, but I cannot blame Nokia for the issues that AT&T caused. I can blame both Samsung and HTC though.

pickypg said,
And it still sounds like you don't.

Having owned multiple WP devices, ranging from WP7 to WP8, I can comfortably say that it is not a laggy OS. There will always be laggy apps, on any OS, but that is not the fault of the OS.


+1

pickypg said,
And it still sounds like you don't.

Having owned multiple WP devices, ranging from WP7 to WP8, I can comfortably say that it is not a laggy OS. There will always be laggy apps, on any OS, but that is not the fault of the OS.

Now, with that, I do like to be fair. I went through three Samsung Focus (original) phones, all of which had QC issues; I went back to the iPhone after that. I went through two HTC Titan's (and had multiple friends go through a few, all originally via the WP Challenge) for similar reasons, and I never saw one with working GPS. My Samsung Focus S was good, albeit cheap feeling with easily scratchable glass. My Lumia 900 was great.

Finally, I have had three different Lumia 920s, with the first two being broken upon arrival by AT&T. In both cases, an AT&T employee had forceably jammed the SIM card into the phone upside down, breaking something. In both cases, I emailed Nokia and got very good responses and assistance from them. It's because of Nokia--and not AT&T--mailing me a phone directly that I have a working Lumia 920.

I will say, in the case of my two iPhones, I never had any quality control issues, but I cannot blame Nokia for the issues that AT&T caused. I can blame both Samsung and HTC though.

From the likes of your post it seems you think everyone has the same experience with Windows Phone as you did. Just because you don't experience lag means its impossible for the OS to lag?

If you are really fond of WP go try out a HTC Radar running WP7 then tell me it doesn't lag. I'm not talking about scrolling through the home screen. I'm talking about opening / closing HD videos, playing games, etc. Ofc no **** the home screen isn't going to lag.

I don't think I've ever had any lag issues with my 920. I mean there's been a couple times I've had to soft reset it, and the proximity sensor is utter ****, but never has speed been an issue =)

I'm not surprised the iPhone is generally easier to use/more stable, I mean it's not like the OS has significantly changed. Ever. They've had a lot of time to iron out the bugs ^^

I think WP will jump up the quality scale a bit with the next iteration. Should be more refinement changes that the current 'throw it out and redo the kernel' model ^^