Surface owners report Windows and app update issues

A number of issues have now been reported on the Microsoft Surface community forum where it appears that a firmware update for the Surface RT has resulted in problems for users.

Here’s a report of the problem:

Cannot access the windows store or windows update periodically since the latest patch.  I did a refresh, then it worked.  Then overnight, it stopped working again, and restart gets it working again.

[1/17/2013 update] – windows update does not connect again from metro ui, or desktop, nor does store.  restart gets it working again.

According to the various reports, it would seem that Surface RT owners have had Windows Update refuse to successfully load or search for updates. It is believed a reboot sometimes fixes the issue, but occasionally the Windows updates stop working again. Other users are reporting problem with the standard app updates; this makes us believe that the problem could be part of the same issue, but we aren’t Microsoft and we have no definite answer on what exactly the problem is.

This bug has been experienced since the 10th of January and users are currently still awaiting a fix from Microsoft. If you have a Surface RT, let us know if you have experienced any problems with Windows Update or app updates.

Source: The Next Web

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39 Comments

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The word to use is "problem," not "issue." They are not the same thing, not by a long shot. Similar to supposedly knowledgeable people using "impact" instead of "effect."

TsarNikky said,
The word to use is "problem," not "issue." They are not the same thing, not by a long shot. Similar to supposedly knowledgeable people using "impact" instead of "effect."

Who cares, well obviously you do but no one else does. What words people have used in the news story or posts isn't the topic for discussion, is it?

This is likely to be a Software Issue. If it was firmware that was screwed either Surface wouldn't boot or it would be affecting all Surface devices.

On a related note, I haven't had any issues either so, Jake, don't make it sound as though ALL Surface with Windows RT users are affected.

still1 said,
so will surface get windows 9 for free or paid??
or will surface get windows 9 at all??

Did your Windows Vista/7 laptop get a free upgrade?

still1 said,
so it wont get free upgrades like ipads!! too bad.

Its highly possible... Wont know until the os is out or even in development... I would assume it will be given the SP releases along with WIn8 tho...

Maybe you should try and ask questions that have some ability to be answered? not asking about an OS which hanst even been put into development yet

still1 said,
so it wont get free upgrades like ipads!! too bad.

Where's the iOS6 upgrade for the 1st ipad?
The timeframe between the release of the first iPad and iOS6 is actually less than the time between Windows 7 and Windows 8. Your argument holds no water.

Rumor has it a free update (codenamed "Blue") is coming in mid-2013. If another annual free update comes in 2014, before Windows 9 in 2015, then the Surface would get two years of free updates just like the original iPad.

siah1214 said,

Where's the iOS6 upgrade for the 1st ipad?
The timeframe between the release of the first iPad and iOS6 is actually less than the time between Windows 7 and Windows 8. Your argument holds no water.

at least ipad has some updates.. surface might end up no update for 3 years and finally say windows 9 not supported. so your argument holds no water either

Christ what are you smoking? I've gotten "updates" (several hundred megabytes worth) every Patch Tuesday. The built in apps get updated with nearly as much frequency.

What am I thinking, you are one of the biggest Anti-MS/Anti-Surface/Anti-WP trolls on Neowin and here I am feeding you. I just wish you'd listen to yourself for one goddamn second and realize how ridiculous you sound.

Your conjecture is based on what? There is no pattern established here, all you have is your own speculation that you are spouting off as gospel truth.

still1 said,

at least ipad has some updates.. surface might end up no update for 3 years

What are you even referring to? There has not been any updates released and the updates in iPad updates would be similar to the SP released or the Windows Blue they have been detailing
Sadly we wont know until there is an update out

If this were an article about the iStore not updating, and your question were about the iPad being updated, there would be about 30 people in here right now crying about you being a hater and how dare you ask such a question that is not related to the hateful article directed towards Apple, who tries their best but people just demand too much from them.

still1 said,

at least ipad has some updates.. surface might end up no update for 3 years and finally say windows 9 not supported. so your argument holds no water either

sad to see when a troll gets too old to be creative anymore...

recursive said,
The problem is you are assuming the Surface and WinRT are going to be around for another 3 years.

it is supported until 2017 so yeah, they are gonna be around - the problem is some of you doesn't read anything just assuming crap from your own imagination

still1 said,
so it wont get free upgrades like ipads!! too bad.

Given the fact that you can't purchase Windows RT on its own, I'd be confident to say that whatever comes next, whether it be Windows 8.5 or 9, WIndows RT will get upgraded for free. This must be what "Blue" is.

still1 said,

at least ipad has some updates.. surface might end up no update for 3 years and finally say windows 9 not supported. so your argument holds no water either

You're posting on an article about issues with a firmware update for Surface... and you're saying that Surface might end up with no update... what do you think this article is about? An update. We've already gotten a few firmware updates.

And I know you've seen the articles here about Windows Blue. Surface is going to get updated many times. You're manufacturing controversy.

recursive said,
The problem is you are assuming the Surface and WinRT are going to be around for another 3 years.

WinRT or the Windows RunTime is in Windows 8 as well, I assume you are referring to Windows RT.

siah1214 said,
How the hell should we know? We don't even know if windows 9 exists.

It exists, they are working on it.

However for some odd reason I think its possible Windows 8 is the last major release. Doubt it though. But its possible the rest will be a rolling release. The hint is there, turn the 8 sideways

Low hard drive space, most likely.

If you are low, go to C:\Windows\SoftwareDistribution\Download and as long as there are no installs going at the time, delete the content of the folder (not the folder itself). Reboot the Surface. Try again. You are welcome.

Got home today, saw the article for the CNN app, started the store and it told me that there were 4 updates for me to download. I have not restarted since the last update Tuesday, so it is not that I recently restarted to make it work. This doesn't mean that everyone has a smooth experience, but no problems here.

Wouldn't this be a Windows RT issue, not a Surface issue? I find it hard to believe that Windows acts completely different on a Surface device then on any other Windows RT device

If you read the article, it mentions a firmware update for the Surface. So, yes it is a Surface issue, and any Windows device reacts differently on different hardware. It's a fact of life.

But looking at the symptoms, i.e. simply not connecting to Windows Updates or the store for app updates makes me feel the hardware would have little effect on this issue. If it was entire network outage then I would agree but to be specific with certain bits of inbuilt software not connecting correctly I'd be more inclined to think its a full Windows RT issue.

Until we get more RT devices out there its hard to say though.

farmeunit said,
If you read the article, it mentions a firmware update for the Surface. So, yes it is a Surface issue, and any Windows device reacts differently on different hardware. It's a fact of life.

The firmware that runs on Surface is Windows RT, so if there was a problem, which there isn't- I don't know what this guys going on about, the chances of Surface hardware affecting it are just about 0.

Been updating for the past couple of weeks no issues, new batch of updates hit me over the weekend and Windows updates are normally only on patch tuesday