Surface Pros oversleeping, refusing to wake up from sleep mode

The latest in a line of issues surrounding Microsoft's Surface Pro tablets sees users not being able to turn their devices back on after engaging sleep mode. Some users on the Microsoft Community forum have been complaining that their devices aren't waking up from sleep mode.

A disgruntled Surface owner writes: 

The problem is simple: let the device go into sleep/standby. It won't wake up. I can feel a vibrate when I push the Windows button, but that's it. I'm forced to do a hard reboot by holding the power button down for 10 sec to regain access to my machine.

Luckily, community forum user LeoNot has found a fix that's reasonably simple and requires just a simple change to your power management settings. Head over to 'Device Manager' and into 'Network Adapters'. Double press on Marvell Avastar 350N and select the power management tab, then check the box titled "Allow the computer to turn off this device to save power", and your issue should be sorted.

Despite an easy fix for this issue, Microsoft have not yet listed it as an official issue, nor have they rectified the Wi-Fi connectivity issue still present even after the March 2013 firmware update. 

With the 128GB version of the Surface Pro just shy of $1,000, customers would expect that a feature as simple as the sleep mode would function flawlessly. It is, however, the first iteration of the device and reports show that the full version of Windows 8 the Surface Pro uses is far more prone to bugs on a tablet than Windows RT.

Source: Microsoft Answers via WinBetaImage: Microsoft

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I've had one time where the unit would not start but found out it was due to the automatic update running an install that I interrupted. Outside of that scenario, haven't really found the issue.

As far as sleep mode, I don't believe there is a single computer out there including macs, where this issue does not exist on occasion due to how it was put into sleep/hybrid mode, interfering applications or background updates running.

This broken sleep mode is nothing new. Encountered it on laptops every since they invented sleep mode I think. I have seen Linux, OSX and Windows become a victim of it.
Data sometimes corrupts. People expecting everything to work flawlessly, especially software with millions of lines of code is silly.
Always save your work even when going into sleep or hibernation.

Its like buying a house and be completely disappointed because a light switch isn't working.

In my experience, it's actually not necessary to reboot the device when this problem occurs. A short press of the power button should wake the display.

Interestingly, the article makes it sound like there is a long string of "issues" with the Surface Pro, but I have seen no evidence of this, nor much reporting to corroborate it. Some isolated WiFi issues I was aware of (which Microsoft is addressing) but nothing else.

I wonder why the tech blogosphere seems to so enjoy manning the "death watch" on Surface? There is an "I told you so" pack mentality that only seems satisfied if Microsoft can be shown to fail. Even here, on an arguably Microsoft-focused site.

Perhaps it is because people have come to expect basics functioning properly on this platform to be a given. And perhaps it is the quantity of issues. It would be far worse if people's response was "Ah, what did you expect? It's a Microsoft product."

I don't think that's who Microsoft wants to become.

Silversee said,
Interestingly, the article makes it sound like there is a long string of "issues" with the Surface Pro, but I have seen no evidence of this, nor much reporting to corroborate it. Some isolated WiFi issues I was aware of (which Microsoft is addressing) but nothing else.

I wonder why the tech blogosphere seems to so enjoy manning the "death watch" on Surface? There is an "I told you so" pack mentality that only seems satisfied if Microsoft can be shown to fail. Even here, on an arguably Microsoft-focused site.

I love the sarcastic comment about it being $1000 and simple things like 'Sleep' should work, unfortunately Apple sell high priced hardware that come with issues as well.

That's why a lot of people, a lot, chose the Windows platform and aren't happy to see Microsoft slowly emulating the worst of Apple's practices.

Tony. said,
I love the sarcastic comment about it being $1000 and simple things like 'Sleep' should work, unfortunately Apple sell high priced hardware that come with issues as well.

A Surface Pro is a full pc. It could be a case of bad coexist with 3rd-party software. We don't know what programs the user has installed, or if he's been goofing around with drivers, doing stuff in the registry database, and whatnot.

That sounds good to me. There are some really quirky issues with Win32 legacy apps on Windows 8. For instance the context menu handler CLSID entry for Microangelo OnDisplay somehow breaks hyperlinks in Modern UI apps. All of them. The only thing you can do is remove that entry and turn off (using a shell mgmnt utility) the Context Menu item or just uninstall it (luckily Iconpackager works with Windows 8).

Right now I cannot do an Advanced Startup. Something I have installed causes a C++ runtime error only when doing an advanced startup. I really don't "need" to do one so unless others experience it, I'll just accept it. Too much work to uninstall and reinstall everything to see what it is.

I have a feeling the more people actually start using this on the desktop, the more of these quirks will pop up.

heimlichmaneuver said,
A Surface Pro is a full pc. It could be a case of bad coexist with 3rd-party software. We don't know what programs the user has installed, or if he's been goofing around with drivers, doing stuff in the registry database, and whatnot.

Strange, never had this issue. And the box was already checked (by default). Maybe people started playing with the settings or don't have the latest fixes applied yet. Makes me wonder why people are not applying fixes to their MS build (locked) device, is beyond me.

"Despite an easy fix for this issue, Microsoft have not yet listed it as an official issue, nor have they rectified the Wi-Fi connectivity issue still present even after the March 2013 firmware update."

Yep, they're becoming more like Apple. It only takes a few minutes to put on the list of "official issues". What's the hold up?

xendrome said,
1: Did you even read the story
2: Do you even know what the story is about
3: Do you even know what a Surface Pro is?
1. Yes! 2. Absolutely 3. just an x86 computer with a different form factor.

i am trying to say that its probably a bios glitch. maybe couldnt say what i want because of my poor english.

Surface Pro is not just an x86 computer with a different form factor, the "Surface Pro" is a specific product made by Microsoft which they handle the design, manufacturing and brand of the computer both hardware and software, and sell it as their own product that they have total control of. If you went to a store, they would list the product as:
Manufacturer: Microsoft
Model: Surface Pro

A "Tablet PC", "Slate" or "Tablet running Windows RT" is just a x86 computer with a different form factor. The hardware can be made by any manufacturer/brand, not specifically Microsoft.

As Surface Pro is made by Microsoft, they have not offered any "BIOS", motherboard, driver, configuration update, KB article or other update or support to correct this issue as of yet.

And yes it is an x86 tablet also, and being 64-bit compatible is still part of the x86 architecture (x86-64, AMD64, or x64 for short)

Edited by Simon-, Mar 25 2013, 5:56am :

Simon- said,

A "Tablet PC", "Slate" or "Tablet running Windows RT" is just a x86 computer with a different form factor. The hardware can be made by any manufacturer/brand, not specifically Microsoft.

Incorrect. Windows RT does NOT run on x86 hardware, period. It's designed for and runs ONLY on ARM architectures. ARM has bugger all to do with x86. It's a completely different architecture.

_iamakii_ said,
Surface Pros oversleeping in sales too.

$400 million in revenue for Surface Pro sales in the first month... total failure!

rfirth said,

$400 million in revenue for Surface Pro sales in the first month... total failure!

Source or it's not true.

68k said,

Source or it's not true.

Simple math. Remember the articles stating that they only sold 400k in the first month? If you estimate the average price to be $1000 (some are $899, some are $899 plus keyboard, some are $999, some are $999 plus keyboard)... what do you get?

rfirth said,

$400 million in revenue for Surface Pro sales in the first month... total failure!


Who cares about revenue? What's really important is profit...

rfirth said,

Simple math. Remember the articles stating that they only sold 400k in the first month? If you estimate the average price to be $1000 (some are $899, some are $899 plus keyboard, some are $999, some are $999 plus keyboard)... what do you get?

Yeah, so they made $400 million *in revenue*, what about profit? If each Surface Pro costs $300 to make, then Microsoft only actually made $280 million.

If you take iPad sales (estimate around 7.3 million sold per month), with Apple making, say, $300 per sale, then Apple made $2.19 billion from tablet sales. (That's $300 before people buy apps, or whatever, of which Apple takes 30%).

Of course, Microsoft sells the Surface RT, too. According to Bloomberg, they shifted 1.1 million RTs, where Microsoft will probably make around $350 profit from each unit. That means Microsoft made $385 million from the Surface RT (in profit).

Combined RT and Pro profit, means Microsoft made $630 million in profit from the Surface range, while Apple made $2.19 billion. Still a little way off.

And you've also got to consider that their business model includes other hardware vendors, so some profits come from Windows license sales. It's fine for them if they don't make as much profit as Apple do as long as they can match it with sales from other vendors too.

maxslaterrobins said,

Combined RT and Pro profit, means Microsoft made $630 million in profit from the Surface range, while Apple made $2.19 billion. Still a little way off.

And Microsoft + OEM partners made how much in profit? They aren't doing this alone, you know.

Interestingly, the "fix" is actually the default setting. So anyone who is having this problem is only having it because they fiddled with their settings.

rfirth said,
Hmm, don't seem to have this problem on my Surface Pro...

Me either. Nor has anyone else I know who has one. Is this really a story or just a couple people having defective units? (or installed/connected something with a compatibility issue?)

rfirth said,
Hmm, don't seem to have this problem on my Surface Pro...

What the hell is the point of these kinds of post? It sounds like a sad attempt to defend the product. I don't have problems so nobody else could ever.

nub said,
What the hell is the point of these kinds of post? It sounds like a sad attempt to defend the product. I don't have problems so nobody else could ever.
It's to draw attention to the fact that it's not necessarily widespread. I would similarly expect people exclaiming that their Surface Pro is effected by the problem.

I do not understand the problem with the mention. I would have liked the post, but that seems more like a defense than noting that my actual product does not suffer from the problem.