Symantec confident users will see beyond cost of Norton 360

As Symantec Corp. launched its new Norton 360 consumer security suite today, the company acknowledged that some users may be put off by the price, nearly double the list price of Microsoft Corp.'s Windows Live OneCare.

"There will definitely be some price sensitivity" on the part of users, said Mark Kanok, 360's product marketing manager. "But the breadth and execution of Norton 360's functionality is greater [than OneCare's]. And I don't think anyone should undersell the intelligence of users."

Norton 360, which includes a firewall, antivirus and anti-spyware scanning software, rootkit detection, anti-phishing protection, online and local backup and restore, and computer diagnostic tools, goes on sale today for $79.99 for a one-year subscription. Like Microsoft's OneCare, which lists for $49.95, it can be installed on up to three PCs.

The Symantec suite has been touted by the Cupertino, Calif., company as both its next generation consumer security product and a competitor to OneCare, which Microsoft launched in 2006 to much fanfare, primarily because of its price and three-PC license.

"People who have been with Norton for a long time know that we've been in the [security] business for 20-plus years," said Kanok, responding to questions about how 360 can compete with a lower-priced product from Microsoft. "It does create some new challenges though," he said.

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I like all the "leet" users on this board who pile on the insults yet never actually use the product.

I use Internet Security 2007, 20MB RAM, no CPU. Shoots up to about 28MB RAM and 40% CPU doing a full system scan (maximized, not in background).

Anyone who actually uses it and has problems can talk. I've worked tech benches. Norton is rarely, if ever, the problem. Even then, it's usually not configured properly or even turned on.

"I do this, I do that"...well fine for you. There are tens of millions of PC users out there who are totally clueless about phishing, bad emails, etc. Not every person who drives a car is a mechanic. Grandma & Grandpa who have a PC to look up movie times and look at pictures of the grandkids aren't going to know any of this stuff some of you claim to know so well.

I like all the "leet" users on this board who pile on the insults yet never actually use the product.

Many comments are clearly based on bad personal experience. Mine were.

PeterTHX said,
I like all the "leet" users on this board who pile on the insults yet never actually use the product.

I use Internet Security 2007, 20MB RAM, no CPU. Shoots up to about 28MB RAM and 40% CPU doing a full system scan (maximized, not in background).

Anyone who actually uses it and has problems can talk. I've worked tech benches. Norton is rarely, if ever, the problem. Even then, it's usually not configured properly or even turned on.

"I do this, I do that"...well fine for you. There are tens of millions of PC users out there who are totally clueless about phishing, bad emails, etc. Not every person who drives a car is a mechanic. Grandma & Grandpa who have a PC to look up movie times and look at pictures of the grandkids aren't going to know any of this stuff some of you claim to know so well.

Like I said in my earlier post, this is from experience and not product bashing. Since I'm in the computer industry, I usually end up helping friends and family with issues on their computers. I've already had to uninstall the pre-installed Norton 2007 Internet Security software on two new computers this year alone (with Vista). The software is extremely intrusive and not well designed in my experience. With my experience over the past 10 years with Symantec products, it would take a great deal of effort for me to get the "bad taste" out of my mouth.

Way back in the day (I'm so old), I would rave about Norton software (Norton Utilities mainly) when Norton was still Norton. Ever since Symantic bought them out they've been producing crap that gets worse with every release. Just about every time I get a call from a friend or family member that's having issues with a new computer, the first thing I do is get rid of the Norton software that comes pre-installed, and that fixes the issues 99% of the time.

I hope most consumers realize that the "Norton" name doesn't mean quality anymore.

Does the 360 mean Norton will be taking me from one location back to the same or the amount of new services required?

Symantec's 'Norton' branded stuff is hopeless, bloated and a nightmare to config, but i have to say that there corp AV products are great i run SAV and its memory footprint is tiny.

Its a shame they killed the norton name, norton utilities back in the mid-late 90's was a great product.
Ghost and PCAnywhere are still good though, its the consumer end stuff that sucks

PCAnywhere is slow. I've had it replaced at one of the offices I manage, with www.logmein.com. It's fast, easy to manage, has similar features to PCAnywhere, and has plugins for all major browsers.

What they mean is "People will pay more for the Norton name; hence, we can sell it for more and still be competitive."

I've always had good luck with Norton. Dunno what y'all are smoking...


Is this $70 every year to renew the subscription? Or just a $70 initial cost and then like $39.95 or whatever it is right now to renew?

Some of us are the technicians that work on 50-100 personal computers every week ;)

Norton IS a problem. Like everyone has pointed out, it has become more and more bloated with every release. Much like everyone else, I used to use it in the Windows 98 days. I used to recommend it to everyone because of how well it worked and the fact that it didn't slow systems down or hurt stability. That all changed with the 2004 version of the software. Since then, it's been getting worse and worse. I usually steer people towards AVG now.

There's a problem with your software when you have to have an additional uninstall tool (besides the regular uninstaller) to remove it from the PC. And it's even worse when that tool still misses things.

The Burning Rom said,
Some of us are the technicians that work on 50-100 personal computers every week ;)

Norton IS a problem. Like everyone has pointed out, it has become more and more bloated with every release. Much like everyone else, I used to use it in the Windows 98 days. I used to recommend it to everyone because of how well it worked and the fact that it didn't slow systems down or hurt stability. That all changed with the 2004 version of the software. Since then, it's been getting worse and worse. I usually steer people towards AVG now.

There's a problem with your software when you have to have an additional uninstall tool (besides the regular uninstaller) to remove it from the PC. And it's even worse when that tool still misses things.

+1

"Oh but... It's Norton! It's supposed to be good!" Just like Ford was good.. back in the day.........Not the same story nowa-dayz.

Norton products used to be so good.. I used to swear by some of their applications back in the Windows 98 days. Now, whenever I see it installed on someones PC it fills me with dread. Still rate their corporate antivirus product though.. nice, light, and effective.

Their consumer products though are dreadful. Go back to the drawing board Symantec please and sort your applications out.

Symantec has became more of a marketing company than a software company - selling modified and repackaged bloatwares every year. Plus, they'll cheat and deny you rebates. People are still buying because their software boxes are on the shelves of every major retail chain.


---

It's easy to see beyond the cost of 360. Beyond the price tag it will cost you your computer since it will bug it up, slow it to a crawl, and cost you hours of frustration trying to get it out of your system and replace it with something decent.

They'll get sales because they're Symantec, regardless of price. End of story.

Sorry, I gave in to my inner grammar Nazi for a second. This one really bugs me.

K3vlar said,

Sorry, I gave in to my inner grammar Nazi for a second. This one really bugs me.


there/their/they're: one of my pet peeves, as well. kill all people who don't talk good!

shmengie said,

there/their/they're: one of my pet peeves, as well. kill all people who don't talk good! ;)

Nah, just slap them in the back of the head so that they can be bothered picking up a thesaurus next time.

When ever friends have computer problems, the first thing I do is remove Norton, and usually the problem is fixed.

Norton can go in the same bin as AOL and RealPlayer etc. it's all bloated crapware.

You may not like their products and that is strictly your own opinion (you have every right to it), but without companies Like Norton and Symantec, we'd have the fox guarding the hen-house. IMHO, I'm glad these companies are around and hope they will continue to do the jobs they do (even improve on it). It is important to have these third-party companies running independent security audits to keep the major players inline. Remember that competition is good for the industry AND the consumer.

I'm not sure whos post you were referring to if any, I want to respond. While I see your point, your post points out the fact that you are forgetting all the other major players in AntiVirus/Internet Security such as Kaspersky Lab, Eset, etc and those other suits/progs do a better job than Symantec/McAfee and are a lot easier to get out of your PC if the need arises.

I don't think anyone is complaining about the security software companies in general but, we are all complaining how year after year Symantec's Home products are such crap and it has been proven time and time again. We are ALL glad that there are security software companies in business but we just don't like Norton.

I'm one of those users that have no issues running NIS2007. It always amazes me the strong emotions you can conjure up by mentioning the following words - Microsoft/Apple/AOL/Norton/Mcafee
[Back on topic] I'll would like to install 360 and onecare (not at the same time) and see how they compare, but I have to wait until they release X64 versions for Vista.

kcumberbatch said,
I'm one of those users that have no issues running NIS2007. It always amazes me the strong emotions you can conjure up by mentioning the following words - Microsoft/Apple/AOL/Norton/Mcafee
[Back on topic] I'll would like to install 360 and onecare (not at the same time) and see how they compare, but I have to wait until they release X64 versions for Vista.
I tried x86 versions of OneCare on Vista. I don't like OneCare because of the lack of control you have over program functions. You can't tell it what drives to and not to defrag, etc, you can't turn off the tune-up. OneCare is for the most novice of all computer users. I have also tried NIS2007. Its less bloated than its predecessors but, it is still the same crappy program. NIS2007 is the same as the ones that came before it except it doesn't have AntiSpam and a few other things installed by default, it is a seperate free download. Other than that, it is all the same. McAfee's 2007 products I don't like because of the layout. I tried the Total Protection and was not impressed by the layout at all and some other prog features I didn't like in the slightest.

kcumberbatch said,
I'm one of those users that have no issues running NIS2007. It always amazes me the strong emotions you can conjure up by mentioning the following words - Microsoft/Apple/AOL/Norton/Mcafee
[Back on topic] I'll would like to install 360 and onecare (not at the same time) and see how they compare, but I have to wait until they release X64 versions for Vista.

Well there is a huge difference between the time when "Norton" belonged to Peter Norton and when, unfortunately, the company was bought by Symantec.
I used "Norton Commander" and many other program when Peter Norton developped them but after Symantec bought the brand the quality of the products sinked. I rememebr Delrina software like Winfax etc.; they ruled until Symantec took over, after that same destiny of Norton. Bottom line: Symantec is like a kiss of death.

See beyond the high price tag? I don't think so. People who still buy Norton products are the ones who seem not to completely understand the problem that their products bring to the computer and/or because it was already bundled with the PC and/or because they know the name Norton, that's all. Any good IT person or a computer user with above average knowledge of PCs would never use them. Most people that have used Norton over the last few years knows that Symantec cannot write good software on any given day. On various versions of Norton, there were always errors in the code, the subsequent program would crap out or an error message pop up and in the worst case, it would ask you to reinstall the program only to crap out again. Not to mention that Symantec's security software is so damn hard to get removed from your PC. I am glad I had made the switch to another product some time ago. So again, any good knowledged person would not see past the price because me and them would not spend $70 to $80 for poorly written software.

"People who have been with Norton for a long time know that we've been in the [security] business for 20-plus years,"

Yeah, and you'd think by now they could hack together some decent software. Seriously, no offence intended for people that use NIS 200x - IMHO it's one of the more user-friendly apps with regards to its GUI, but the damn program is the very definition of bloatware. 360 - the amount in gigabytes of RAM that this POS takes up when idle.

wxp sp2, all updates+firefox 2.0.0.2+router+common sense=all the security i need. i do an occasional online a/v scan, just to be sure.

I couldn't agree more. Up-to-date XP, FF with NoScript and a semi-decent router really is all the protection you need, providing you don't go downloading random 3kb exes

and don't forget annakornikova.exe clocking in at 1.33mb. seriously, anybody who downloaded that deserved to get their hard disk wiped. or at least get honorable mention in the 'darwin awards.'

I would not use it regardless of price. I avoid Symantec products at all cost. I just recently scanned a computer that had a Symantec AV product on it (with up to date definitions) with Avast! and found alot of virii that Symantec did not detect and let stay on the computer.

Why spend lots of money for the Norton garbage, when you can get the OneCare garbage for much less, and it sucks just as bad? :laugh:
Anyone who isn't totally clueless won't even touch either with with a ten foot pole x)

The original Norton was good. But the products today are just over priced bloatware. Anyone who has listened to Leo will agree that consumers look at the number of check boxes on the packaging. The more there is the more likely they are to choose it over another brand.

It is cool to have everything in one package .... if you don't mind loosing around 10 - 15% performance from you computer.

How would you like 70 buck a year? Sound good?
You only have to modify your behaviour a bit when on line.

Firstly, if you have a router you don't need a firewall. Nothing can come in that you haven't requested. A router is pretty stupid. It doesn't know that you may want something. Unless you specifically say "I am waiting for xyz on port xx,xxx" the router will totally ignore it.

Next don't open attachments on email unless you are 100% sure that the person you received it from, actually sent to that attachment. There are plenty of free AV solutions that you can use to scan an attachment before opening it. Also try pushing all you email through GMail. They catch most all the spam and dodgy emails.

Don't click on links in email unless you can see the actual link. In other words use plain text to view your email, not HTML. If you receive an email from ABC Bank, but the link is http://64.123.123.257, the chances are its phishing. Banks, Ebay, PayPal,.... do not ask you to click on a link and enter your details (especially the PIN for you CC). For those of you in the UK, you should be getting EBay and PayPal emails from the .co.uk domain. The .com ones are normally spam.

Be careful of what you download. Resist the temptation you accept everything. Use an up to date browser and pump up the security settings. A lot of spyware install because you say it can. Read the EULA before installing to see exactly what the product is installing.

I'm not saying the you don't need security software, but watch out for that bloated, expensive stuff that is out there. Change you habits slightly and using some of the freeware or cheaper products out there.

Thank you sir, THIS should be posted as a news, instead of Symantec marketing ****ware. I wont even use Norton if I would be given money to use it!!

if you don't mind loosing around 10 - 15% performance from you computer

How do you "loose" performance?

Is it tight performance otherwise?

NIS 2007 is taking a whopping 20MB or RAM on my system here. I'm at 4% CPU usage with IE7 (4 tabs) Firefox 2 (5 tabs), Outlook 2007, and my newsreader. Windows Vista Ultimate.

Not everyone is a "leet" computer user like you are obviously. Explain to grandma how a router firewall (which provides NO security these days) works. Two way firewalls are needed even by experienced users.

Before posting a rant on something you clearly know little about you might want to check how to spell "lose".