T-Mobile confirms no Windows Phone 7.8 for Lumia 710

T-Mobile today has confirmed the worst news for Nokia Lumia 710 owners: the Windows Phone 7.8 update that was promised way, way back in June 2012 will not be arriving. Previously, this piece of news was sent to a customer via an email when he inquired about the status of the upgrade, but today a statement from T-Mobile puts the final nail in the update's coffin.

At this time, the Nokia Lumia 710 will not receive the software update. T-Mobile is committed to enhancing customers’ experience with our devices, including providing upgrades to the latest operating systems, and T-Mobile aims to deliver software upgrades when it will provide a better experience for our customers. We’ll share additional information on upgrades for the Nokia Lumia 710 when they are available.

Windows Phone 7.8 was supposed to be the final update for first and second generation Windows Phone 7 devices, bringing a small smattering of the features present in Windows Phone 8 to the legacy devices. However, the update's strange delays kept a roll-out from occurring until the end of January, and it turns out not every device will be getting the update as this statement today confirms. Overall, it's been a pretty disappointing software update from Microsoft and OEMs in terms of communication as consumers have been left in the dark.

Source: TmoNews via: WPCentral

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18 Comments

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@thenetavenger : what is this MS utility to update the phone manually that you are talking about ?
Don't you need to have an unlocked phone to do so ?...
Thanks.

The update is available directly from Microsoft, even if TMobile is not releasing it themselves. You can use the Zune 'offline' trick to force the update or use a tool like Seven-Eighter that pulls the .cabs from Microsoft directly and loads them. (Or if more technically inclined, a user can grab the .cabs themselves and load them, as Microsoft provides the utility to update the phone manually.)

(Which most users are doing anyway, as they don't want to wait on their wave of updates anyway.)

Anyway, T-Mobile has it's own hardware variant for this handset in the US. No clue why, but maybe that's the issue.

It's ridiculous how a carrier can block an update like that.

Anyway, my girl's 710 updated just fine on her Canadian carrier last week.

We haven't seen a update to the 710 yet from Nokia, aka a 720. But maybe by them doing this they could be hinting at a 720 on the way. If so they'll try to get users to buy the new hardware with a renewal of their 2 year contract.

US only I presume?

Running a Lumia 710 with WP7.8 with T-Mobile since last week, so it can be done without issues.
Not a US citizen btw ;-)

Dutchie64 said,
US only I presume?

Running a Lumia 710 with WP7.8 with T-Mobile since last week, so it can be done without issues.
Not a US citizen btw ;-)

Yeah, US only it seems. I'd suggest that if you really want 7.8 on your 710 that there are other ways to get it.

This seems to be a common issue with US carriers. At&t didn't update the Samsung Focus past Mango, now T-Mobile is pulling the same dick move. What the heck is their reasoning behind this, other than to shorten the device's life span so the customer has to buy a new phone sooner.

Wonder where everyone who claimed Android was all fragmented and Windows Phone was the saviour that would magically be updated striaght from microsoft are.

recursive said,
Wonder where everyone who claimed Android was all fragmented and Windows Phone was the saviour that would magically be updated striaght from microsoft are.

This is straight out T-Mobile who's blocking the update not MS nor Nokia.

recursive said,
Wonder where everyone who claimed Android was all fragmented and Windows Phone was the saviour that would magically be updated striaght from microsoft are.

You can still force the update straight from Microsoft. The update is on Microsoft's servers and can be installed by anyone. My wife's unbranded/unlocked Lumia 710 updated just fine. I agree this is not what Microsoft promised but I think when carriers are gatekeepers, they **** everyone around.

recursive said,
Wonder where everyone who claimed Android was all fragmented and Windows Phone was the saviour that would magically be updated striaght from microsoft are.


If you think when people talk about Android fragmentation, that they are talking about a specific release/update you have no idea what fragmentation is or how impacted Android is by it.

Android is fragmented in multiple layers and is far more extensive than a small feature update.

PS You and others do realize that the 7.8 update not being available from TMobile has no bearing on the update that the end user gets. It is available directly from MIcrosoft and the end user can update their device from Microsoft and bypass TMobile.

This is TMO's fault. The Dell Venue Pro got it and Dell dropped it months ago. Sucks for the platform. Way to go, TMO. You make more off of Android than anything else and you'd rather sell new hardware. Fail.