VoIP Adoption in Contact Centers to Soar

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Contact centers will dramatically increase the adoption of Voice over Internet Protocol (VoIP) technology over the next few years, the Yankee Group projects. This long-awaited development will be driven in some part by related growth...

Defense Dept. Report Urges Adoption of Open Technology

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The Defense Department should adopt an open technology model for software procurement and distribution, according to a new report prepared for Sue Payton, deputy undersecretary of Defense for Advanced Systems and Concepts. That report,...

Google Checkout Gains Rapid Adoption

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Early this month Google launched Google Checkout - online payment system. This system is focused on providing security to users and vendors. Surprisingly Google announced that its Checkout system would not attempt to compete with...

Microsoft: XP SP2 Adoption Lags Overseas

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More than a year after Microsoft Corp. shipped Windows XP Service Pack 2 as a massive security-centric OS makeover, customer adoption internationally continues to lag at disappointing levels, according to a senior Redmond executive. Stuart...

TabletPC Seen Helping eBook Adoption

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Could the new TabletPC be the form factor that finally ushers in wider acceptance of e-books? It's raising hopes among digital publishing and media executives who gathered here at a TabletPC digital publishing conference. ...

Apple's QuickTime 5 Adoption Soars

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Driven by the popularity of high-quality QuickTime® content on popular web sites, one million copies of Apple's QuickTime 5 are being downloaded every three days. The rate of QuickTime 5 downloads has steadily increased since...

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