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VoIP Adoption in Contact Centers to Soar

Contact centers will dramatically increase the adoption of Voice over Internet Protocol (VoIP) technology over the next few years, the Yankee Group projects. This long-awaited development will be driven in some part by related growth... More...

Dell Closes Overseas Call Centers

After an onslaught of complaints, direct sales computer king Dell Inc. has stopped routing corporate customers to a technical support call center in Bangalore, India. Tech support for Optiplex desktop and Latitude notebook computers will... More...

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