Once Windows 10 launches, Cortana will no longer simply be your personal assistant. She'll also be the tech support person, and users will be able to ask support related questions and get quick help.
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Microsoft has filed a lawsuit against scammers posing as tech support executives of the company and offering to resolve issues with people's computers over the internet for hefty fees.
Unable to boot all of sudden, after some troubleshooting I settled on the idea that it wasn't a hardware problem. With a long history of dual booting different versions of Windows over the years, find
Now that one of Apple's 'Genius' manuals has leaked, you can get a deeper look at the system which keeps the Apple Genius employees running like a very well oiled tech support machine.
A new investigation into Dell's tech support showed a number of questionable practices, including one where a user was told he "won" a "daily drawing" of paying $317 for a warranty.
In the midst of the sub-prime market crisis, the recent insolvency of Bear Stearns, and the falling value of the dollar, a source within Dell's Customer Service Division has revealed that the world's third largest...