Telstra cancels Nokia Lumia 1020 pre-orders; gives customers free Lumia 520

The international roll-out of Nokia's flagship Lumia 1020 continues apace, with pre-orders open in the U.K. and parts of Europe, as well as New Zealand and Australia. But there's bad news for customers of Australian carrier Telstra, which has now cancelled pre-orders for the device.

Jason Cartwright from techAU reports that he received a call from Telstra apologising for the cancellation of his pre-order for the Lumia 1020, citing unspecified "Nokia software issues" as the motivation behind the decision. As Cartwright noted, this is likely to be an issue specific to Telstra's network, since rival carrier Optus is continuing to take pre-orders on the handset ahead of its launch on October 1.

The bad news doesn't end there, as Telstra has given no indication of when the pre-order book will reopen, giving little hope for customers hoping to get their hands on the device and its mighty 41-megapixel camera, unless they're willing to switch networks or purchase the device at full price without a contract. 

But there is some good news. Not content with leaving its customers with nothing more than a dry apology, Telstra is providing a free Nokia Lumia 520 to those who pre-ordered the 1020, as a good-will gesture. While it's hardly in the same league as its bigger brother, the 520 is a great little handset, scoring very highly in our review

That said, there's something mildly amusing about blaming the cancellation on software problems with Nokia, and then sending customers a Nokia handset - but as compensation goes, it beats a $10 gift voucher.

Source: techAU via Softpedia | Image via Nokia

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MS should really get their act together. Selling half baked tablets and phones that lack basic features will always be failure. They would be better just ditching Surface Tablet and Windows Phone. Focus on making Windows work better that current Windows 8(.1).

Let's hope that with Stevo gone from this company finds the right path (not being an Apple wannabe).

JasonMiles said,
MS should really get their act together. Selling half baked tablets and phones that lack basic features will always be failure. They would be better just ditching Surface Tablet and Windows Phone. Focus on making Windows work better that current Windows 8(.1).

Let's hope that with Stevo gone from this company finds the right path (not being an Apple wannabe).

Dude, what the hell are you talking about? Why are you mentioning MS? Was there another paragraph that I missed?

JasonMiles said,
MS should really get their act together. Selling half baked tablets and phones that lack basic features will always be failure. They would be better just ditching Surface Tablet and Windows Phone. Focus on making Windows work better that current Windows 8(.1).

Let's hope that with Stevo gone from this company finds the right path (not being an Apple wannabe).

wat

This is becoming a trend, people are against something, like this guy and Windows Phone/Microsoft, they read only the headline nothing more and then post a foolish/ignorant comment about said article they didn't read. Saw this yesterday with the announcement that Starbucks made.
Point is read the articles people before you comment, you only make your self look foolish

Yes, but if it was a WP issue, wouldn't the 520 be having issues as well. To me it sounds like an issue either with WP or some Nokia firmware on their network. Microsoft isn't selling half baked OS's. I'm using WP8 right now, nothing that seems half baked to me

farmeunit said,
Maybe he mentioned it because Windows IS the software on the phone. Nokia makes the hardware...

And Nokia makes several apps that are pre-loaded on the phone as well as they have a bit more ability to make changes to the underlying OS per the agreement between them and Microsoft when they started selling 7.X phones.

It should cost the user a dollar, half-pound, etc. every time they post a stupid comment without reading the article.

Nokia IS Microsoft. They bought the company, forgot about that little detail did you?

I can understand that my comment can cause such a disturbance in an MS biased site, but it is my point of view based on nothing more than facts.

Not till 2014...Nokia is still Nokia till then. Also have you actually used Windows Phone 8? Its not backlash because of a biased site, but rather your comment comes across as someone who hasn't used the OS as well as someone who didn't fully read the article. It could very well be a Windows Phone issue, but like I said, why then would the 520 be working fine for them. It is likely a Nokia firmware issue with GDR2 and hasn't not been fixed or tested yet.

JasonMiles said,
Nokia IS Microsoft. They bought the company, forgot about that little detail did you?

No, not yet. The sale hasn't even been approved yet and even when it is it will be months before the switch over is complete.

Did you think things just happen overnight?

Yeah, I see where you going with the uninformed/ignorance. Did read several articles.
Here are the facts:
- Microsoft and Nokia have been in bed since 2010 (call it strategic partners if you like);
- According to this article we are commenting on they cannot get together to produce a fully functional phone, one that doesn't have serious problems with firmware/OS.
- A big sale was cancelled, and this will probably also mean a recall of all the malfunctioning equipment.

If a strategic partner cannot produce a fully functional Windows Phone, who will be capable of doing this?
They don't have their act together in this, just the same in the Surface tablets. It would probably be best to focus on key products like Windows and Office instead of going for an "Apple status". It just doesn't work for Microsoft. Period.

For someone who has done their research, and wants to present "facts" its amazing how little you have actually done. Your Bias is showing.

1) the 1020 is being sold, unlocked, in Australia right now. It works on all networks
2) Telstra is the only network cancelling their preorders
3) Telstra are known for BRANDING their phones firmware and including their own software
4)if me Jason "I hate Microsoft" miles could use logic he would see what is happening here.

Telstra screwed up their bloatware. That's it. Not MS, not Nokia, take your poor research elsewhere.

You still don't seem to have a grasp on this.

Telstra has said it is Nokia software that is the issue. The article also says the other Australian carriers are still offering the phone meaning there is no problem with the phone itself. This should be clear to anyone with half a brain that there is a compatibility issue between Telstra's network and the software in question. There is nothing wrong with the phone, there will be no recall of any hardware as there is no "malfunctioning equipment".

Telstra does not support DataSense, which Nokia might be forcing as a requirement on the phone. It is better for Telstra to say "Nokia Software Issues" instead of "we don't want our customers to have accurate data usage figures so aren't willing to support DataSense at this stage".

Where in the article does it say anything about Microsoft/Nokia having difficulty getting together to produce a functioning phone? Every other carrier that is offering the phone aren't having any troubles. Seems like the phone is functional.

GP007 said,
Guess they didn't do enough testing before opening up to pre-orders, still, wonder what the issue is exactly.

Maybe it still needs MOAR MEGAPIXELS!!11!