The Hotmail team answers Neowin's questions in an epic 90 minute video

A few weeks ago, the Hotmail team made a post in our forum that asked the Neowin community for feedback, questions and comments about the Hotmail service. The thread took on a life of its own with over 130 comments and 7,000 views. Once again, the Neowin community showed its true colors by providing genuine feedback and asking many tough but fair questions.

The Hotmail representatives, Nic and Galileo, took your questions and are now ready to share their responses with an epically long 90-minute video. That’s right, the team not only took your questions seriously, they took the time to properly investigate the merit behind the question and left no stone unturned.

The video can be seen below but if you want a breakdown of the questions as well as the time in video where the response is located, check out the thread the team created in our forums.

Neowin would like to personally thank Nic and Galileo for their hard work and the Neowin community for making the most of this opportunity. 

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It's rather silly for one to have to watch a 90 minute video, just to get an answer to their one question. Worse, there is no way to know if the question has been answered at all, without actually watching the full 90 minute video. A transcript of the video should have been posted.

Sanjay said,
It's rather silly for one to have to watch a 90 minute video, just to get an answer to their one question. Worse, there is no way to know if the question has been answered at all, without actually watching the full 90 minute video. A transcript of the video should have been posted.
Maybe you could un-silly us and write the transcript?

Sanjay said,
It's rather silly for one to have to watch a 90 minute video, just to get an answer to their one question. Worse, there is no way to know if the question has been answered at all, without actually watching the full 90 minute video.

The forum thread in the original post has a list of questions, and links jumping to the start of each question.

tiagosilva29 said,
They didn't even made YouTube captions for the deaf people.

and they didn't add someone doing sign language, also why is this not an interactive html 5 video in 3d HD with surround sound and smellyvision? Pah they lazy....../s

All you haters. What other company is going to give you their time to make a 90 minute video just to answer consumer questions? NONE. Quit the hating and at least acknowledge the attempt. Kudos for Ms.

remixedcat said,
For those wanting to watch this on a smartphone or tablet on the go with limited BW here's an .mp4 format video that should work on most devices:

http://uploading.com/files/b96...Q%2526A%2BMarch%2B2012.mp4/

Please provide feedback on the link as well as the vid to let me know. Thank you!

If You have problems with that I will attempt another site. Thank you.


Thank You bro, I was trying to download the video and then watch it, You saved a day

remixedcat said,
Youre welcome.workin ok on your device???

I'm using my PC and it's ok Don't worry it should play on all devices.

Very interesting and nice to see this really. If only they would do this for Windows 8, that definitely would be something interesting and quite awesome.

Okay, I watched the video!
1- It was Awesome!! 90 minutes video support by two humble guys from Microsoft, U, Galileo and Nic You are so Cool!!
2- WOW, Galileo mentioned my name Thank You bro
3- This Video makes hotmail soooo HOT

Many Thanks for the time and video and answers, I learnt many things

Hotmail FTW

How sad, I wasn't even referenced when they got to the 2 factor authentication section, and my question was post # 17 out of 180+ and the first to ask about 2 factor authentication.

warwagon said,
How sad, I wasn't even referenced when they got to the 2 factor authentication section, and my question was post # 17 out of 180+ and the first to ask about 2 factor authentication.

Yes, they certainly went by that one fairly quickly.

I was also disappointed when they talked about their security measures. They pointed out the need for a strong password (and their feature of not allowing weak ones) and the suggestion of having a cell phone number available for account/password recovery. But I would like to know why they only allow passwords up to 16 characters. Some security-minded people have opined (in online articles) that that's the LEAST amount of characters an email password should have these days! What is Hotmail's rationale for encouraging strong passwords while simultaneously restricting the number of characters? Just about every other email provider out there allows passwords of 30+ characters.

I quite honestly don't really trust using my Hotmail account -- not until they implement much longer passwords and two-factor authentication. (Oh, and allowing special characters in the answers to the security questions -- something most other providers allow -- would be another way to show that they are *really* concerned about security of their users.)

Overall, though, I did like the information and was glad they took the time to speak to users about the feedback they got. :-)

Edited by Fuzzball, Apr 10 2012, 11:43pm :

Hey guys, I wanted to let the heat of the moment pass (and also had to attend a few events since we posted the vid) but I'm coming around to answer everyone's question via DM since the thread is closed already. Sorry we didn't get to everyone's specific question in the video, but you can imagine how long the video would've been if we did. Cheers.

I'm having major issues with sharing files with the Office web apps. I'm trying to share a web office document with someone who uses a Yahoo email address. The invitation goes through fine and he can view the document. However, when he tries to edit the document he's prompted to login with his Live account. What gives? I thought web apps could be shared with multiple email addresses. A Yahoo email is even listed on Microsoft's own web page.

http://office.microsoft.com/en...n-skydrive-HA101820121.aspx

Is the only workaround to have that person sign-up with a Live account? Seems like a bit of an oversight. I've tried all the options under Get a link but none of them worked. I've also tested if there's a difference between files uploaded to SkyDrive and files created using SkyDrive. Still a no go. I hope there's a way around this. I'm currently writing a report for work about how useful SkyDrive can be, but not being able to share files with non-live/hotmail accounts will sink the whole thing.

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