Yesterday at the official Pool of Radiance message boards , Ubi Soft's Vice President of Product Development, Bret Berry, addressed the myriad technical frustrations that players are experiencing with the game:
Ubi Soft wishes to extend our sincere apologies for all frustration and inconvenience encountered by some of you who have purchased Pool of Radiance. I will take some time here to personally address the problems and to let you know we are working diligently to correct them as soon as possible.
The first point I will address has been expressed on several forums. Ubi Soft did not knowingly release a product that would not install or safely uninstall on people's hardware or that is "beta" code. As you can imagine, it would be senseless for a software publisher to do so. The most common bug - inability to install on drives other than drive C - is simply a major mistake on the part of our staff in final testing and verification of the masters. This will be fixed imminently.
News source: RPGvault