Verizon offers statement on recent network outages

Verizon Wireless has not had the best month in December in terms of its network service. The wireless phone carrier has experienced three extended and nationwide periods of downtime in December, including one that happened just this week. On Thursday, Verizon finally issued an official statement on the outages that offered an explanation for what has been causing all of these issues.

In a interview with GigaOM, Verizon's VP of network engineering Mike Haberman said that each of the three outages, all of which affected the 4G LTE portion of the network, had different causes:

The first outage on Dec. 7 was caused by the failure of a back-up communications database. The second, last week, was the result of an IMS element not responding properly, while Wednesday’s outage was caused by two IMS elements not communicating properly, Haberman said.

In its own statement on Verizon's web site, the company said, "Our engineers have successfully diagnosed those past triggering events, and they have not re-occurred. We also work diligently to rectify technical problems in the Network before they affect any customers."

The company added that it is taking additional steps to make sure that these problems do not reoccur:

Among the numerous measures we have taken or will take are: geographic segmentation, which enables us to isolate, contain and rectify network performance issues, and maintain service to the majority of customers when an issue does develop; and software fixes that we have developed, tested and applied regularly – and will continue to do so. Both will improve performance and reliability.

Report a problem with article
Previous Story

GoDaddy admits to a "spike in domain name transfers"

Next Story

Android still dominates in latest smartphone survey

9 Comments

Commenting is disabled on this article.

4G LTE is still a somewhat new technology so that kind of issue is to be expected as with any large scale deployment, but given the fact Verizon is such a large company they should have planned a bit better. Sounds like they decided to cut the costs but got bit in the a** and now they have to go back and deploy new equipment to fix the issues. I base this assumption on the fact they are saying they will implement geographic segmentation, which is something that should have been done in the first place, in their business if you don't offer reliable service, people will go somewhere else.

Good for them, they now will get a check each month, I'd rather spend the 44 cents and go snail mail, that is less than $5 for a year then pay them $24 to use bill pay. They loose in the end as now they have to process that check! LOL

umtech said,
Good for them, they now will get a check each month, I'd rather spend the 44 cents and go snail mail, that is less than $5 for a year then pay them $24 to use bill pay. They loose in the end as now they have to process that check! LOL

Or even better, you can take your business elsewhere.

If companies are going to start charging a "convienence fee". Then get ready for every convienence to get charged.

I'm waiting for the return of pay toilets.

Brian Miller said,
They will celebrate this by charging you $2 every time you pay them.

Epic fail for Verizon...They call it a convenience fee, but I see nothing convenient about it when I have $24 less in my account every year because I have to pay extra to pay my bill.

Quick Shot said,

Epic fail for Verizon...They call it a convenience fee, but I see nothing convenient about it when I have $24 less in my account every year because I have to pay extra to pay my bill.

Well, you don't have to pay online with a credit card... you can still write a check and mail it in... but that isn't very convenient

(That said I agree, its a pretty bad move on their part)