Virgin Media announces broadband speed boost

Broadband ISP Virgin Media has announced its plans for upgrading customers' broadband systems. Beginning late February customers with a 4Mbit/s service on Virgin Media's 'L' tier package will be upgraded free to a 10Mbit/s service. Completion is expected by late summer.

Virgin Media have also said it will be extending its top-of-the-range 50Mbit/s service, offering it to customers who currently have a 20Mbit/s connection.

View: The full story @ vnunet

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Brilliant! 50MB! At last we're catching up! The government's plan is stupid, though. They want to get to 100MB by 2020. Pathetic. The rest of the world will probably be up to 1GB by then!

(MightyJordan said @ #25)
Brilliant! 50MB! At last we're catching up! The government's plan is stupid, though. They want to get to 100MB by 2020. Pathetic. The rest of the world will probably be up to 1GB by then!

Haha, we already have Gbit internet here in some areas.

About time too i've been waiting for them to do this. Currently the 4mb service is overpriced when most isp's are offering 8mb+ for the same money. Saying that though most other isp's are ADSL so its all "up to" nonsense.

Am on the 50meg trial at the moment it's really good, no caps! and full speeds any time of the day lets hope it stays that way when they roll it out to the public.

Wern't they 1.5mbps - which seems about right compared to the current 20mbps package (still too low IMO).

The 4mbps (10mbps to be package) will probably get 768k.

Does this mean they can crank up the upload speeds too?

50mbit should be 5mbit upload imo.
10mbit - 1mbit
2mbit - 256kbps.

Sounds fair to me but i'm doubtful how good there network will be after these upgrades. Lets just hope Virgin Media have been patching up the crap they got when they bought blueyonder.

4Mb is fine here though, except for the silly caps.

I was going to change provider but i'm glad i've waited. i just hope they'll stop caping at busy times cuz its seriously getting on my nerves

Pity my area hasn't good cable... and their ADSL service(much like most in my area) suffers ridiculous slow down sometimes.

I've got their 20mb broadband package and I must admit, I've had *NO* problems with the service....9/10 times I can get 2.3mb/s download speed and the other times I might only get 1-8-2.1 but I still can't complain! It's about time we got the speed boost. I personally can't wait for this

its about ****ing time

regardless of whether the company has a bad rep or not
this is the stuff that has needed to be done for years now

i hope other ISPs in north america follow in this now and we can rid ourselves of the third world grade speeds we have currently

That's right VM Up the speed of your other tiers, But not the lowest tier which is still over-priced for what it is... Hoping some people will go onto a higher tier!

Think yourselves lucky that you can get 20Mbit at all. I signed up for it, was lied to that it was available in my area, only to find that sometime later 4Mbit was the maximum.

I wouldn't have minded so much, but I had switched from 8Mbit ADSL with the exchange practically across the road.

I'd be very surprised if Virgin Media's upgrade announcement happens to all its customers. It'd be be great if they could, for at least then I could pretend I had made the right decision in switching to them, even if it is somewhat belatedly.

£37 a month.

I must be one of the lucky few who gets 20mb service, well I get it outside the capped hours of 4pm til 11pm. Average 2.4megabyte per sec out of the capped hours.

It's currently £37/month for 20mbit, so I guess that's what it'll be for 50mbit.

I hope this includes us who are getting 20mbit on their VIP package.

(bmaher said @ #9.1)
It's currently £37/month for 20mbit, so I guess that's what it'll be for 50mbit.

I hope this includes us who are getting 20mbit on their VIP package.

nah i bet they'll increase the price like they did when it use to be 24.99

you do realise that the 20mb problems is due to the doscis 1.0 they use 50mb will be using doscis 3.0 and you will not get the problems with this kushan get your facts right before you start spouting poop k thanks oh and for the record kushan , problems are area based not nationally based so you cant seriously speak for the whole entire country

(Fubar said @ #8)
you do realise that the 20mb problems is due to the doscis 1.0 they use 50mb will be using doscis 3.0 and you will not get the problems with this kushan get your facts right before you start spouting poop k thanks oh and for the record kushan , problems are area based not nationally based so you cant seriously speak for the whole entire country :)

I believe it is Docsis instead of Dosci

Data over cable ... service interface something

(Xsabin said @ #8.1)

I believe it is Docsis instead of Dosci

Data over cable ... service interface something

yeah that's the spelling of it lol

(Fubar said @ #8)
you do realise that the 20mb problems is due to the doscis 1.0 they use 50mb will be using doscis 3.0 and you will not get the problems with this kushan get your facts right before you start spouting poop k thanks oh and for the record kushan , problems are area based not nationally based so you cant seriously speak for the whole entire country :)

Fine, I'll just speak for the people in most of Liverpool (where I currently am), a place that used to be covered by Blueyonder, a company with a previously flawless record.
I'll also speak on behalf of someone who still works for them, who's watched them fire 30 staff one month, then hire 50 the next to do the same job. Who's watched them downsize the call centres here and open up massive ones in india, filled with people who are poorly trained and cause more trouble than they fix. And you know what's funny? Where she is, she actually gets a proper service, but she knows how **** the company is because she works for their second line support. But sure, I'm spreading poop because we've all had a terrible, terrible service from them, that's right. You're part of the lucky few who actually get what's advertised, I guarantee you that there's a lot of people out there who don't, myself included, so I've got a right to be ****y.

Don't forget you're only supposed to use 1 or 2 Mbit/s for navigation... Don't you dare using the whole 50Mbit/s!
We're watching.... :P

Sweet Jesus, when will they learn?
Anyone that's on Virgin media will know just how terrible their service is. When we got switched over to the 20Mbit service it was great for about 3 days. Then it went down for a whole week, completely down.
When it came back, we were barely able to hit 3Mbit and that was a good day.
A phone call to virgin revealed that apparently there was no problem at all, so they were completely unwilling to help.

What's more, I actually know someone that works for Virgin (formally Blueyonder) and they were telling me that the entire network is stupidly overloaded beyond capacity and their big router systems (there was another name for it, I forget what it was, though) are constantly going down because of it.

This is only going to make things worse for everyone. Get your capacity issues fixed FIRST, virgin and remove that stupid fair use policy while you're at it.

I'm pretty happy, the most mine has gone down ever since Virgin took over has been a couple of hours, plus downloading from sites like the BBC or Microsoft is almost always ~2000kb/sec. In a lot of cases where people complain about speeds I think it's a problem with the website or server they are trying to connect to, not the ISP itself.

Virgin has problems, but those problems aren't the same in every location. I cannot fault their broadband "service", and others in my area say the same. I and a few of my mates always get 2MB, my other mate always gets 20MB and my cousin always gets his 4MB. I have come to think that the quality of service provided by Virgin depends on where in the country you are and how much of the population of that area subscribes to virgin. One thing that does seem to be the case everywhere is that their customer support "service" is dire.

By the way is there any word of 2MB customers getting upgraded? Any word of a 4MB upgrade for us? It makes sense if current 4MB is going to 10mb.

(Dorza said @ #6.2)
By the way is there any word of 2MB customers getting upgraded? Any word of a 4MB upgrade for us? It makes sense if current 4MB is going to 10mb.

It says in the post "Beginning late February customers with a 4Mbit/s service on Virgin Media's 'L' tier package will be upgraded free to a 10Mbit/s service. Completion is expected by late summer."

(Brodel said @ #6.3)

It says in the post "Beginning late February customers with a 4Mbit/s service on Virgin Media's 'L' tier package will be upgraded free to a 10Mbit/s service. Completion is expected by late summer."

Yeah I'm on 2Mb, I was asking if we would be upgraded to 4?

I've been with Virgin Media broadband for 6+ years in both Wolverhampton and Nottingham and I've always had an amazing experience in every way.

Yes, as the 50mbit service will use docsis3 - which will provide more bandwidth to each area (as it will run on a different frequency - similarly to how tv and bb do now) - meaning that the lower tiers share the bandwidth available now, and people on their 50mbit package will have their own bandwidth.

But I'm guessing there will still be a ratio 1:20 or whatever Virgin's is, I doubt anyone will be getting a 1:1 50Mbit connection so it will still be upto.

It will always be "up to", as no ISP can guarantee the connection speed.

Once they roll out docsis 3, however, I doubt there would be many people who wouldn't receive the full 50mbit 24/7.

Hurray! I've been meaning to upgrade to the 20mbit for a while but I might put it off now.
I'll still need a modem upgrade tho My STB doesn't support more than 5mbit :X, even tho they replaced it a while ago.

*******! I get switched over to business in a week or so, always do this to me when I change, grr