Vista "Express Upgrade" anything but express

When news hit of Windows Vista's final major delay, OEMs were depressed. Several contacts in the industry told me that not having Vista on PCs in time for Christmas was a major disappointment. Big surprise. For all of the negative press Vista was sure to garner, it still would drive PC sales. Many OEMs adopted Microsoft's "Express Upgrade" plan, offering holiday shoppers the option of getting an upgrade to Vista for little or no additional cost. If you purchased a new PC with Windows XP after October 26, chances are you're entitled to a free or discounted upgrade, depending on the deal the OEM offered.

But as the January 30 launch date came and went, customers waiting for their Express Upgrade have found that there's nothing "express" about it. Some two weeks after launch, few—if any—customers have received their upgrades from major OEMs, despite the fact that you can walk into any retail computer store and pick one up right off the shelves. What gives? Dell cited initial customer demand and server problems for part of their own delays, but now that everything is working, the company is still saying that Express Upgrades will not ship before the end of the month. Furthermore, the company states that orders are filled on a first-come/first-served basis, so some users have longer waits in store. Indeed, the company is warning users that shipping itself may take 6-8 weeks.

Full Story: Ars Technica

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i got an email today saying all my details had been confirmed and I would get an email before it ships. However on there website it says there's a problem with my coa, there clueless don't email them you get a standardised email, probably done automatic by computer.

And to whoever think is inst Microsoft fault oh it is, they contracted this company they should of looked into whether they could handle the demand.

One would think that if the OEM promised Vista, then it's OEM's responsibility. I would think the OEM would send you a "DVD" that included Vista and the drivers for their particular hardware.

Order Status : Coa Validated. Waiting for Proof of Purchase.
Shipping Date : TBD. Note that it typically takes 4-6 weeks after the submission of the proof of purchase for the order to be shipped.
Carrier : Standard

Thats all im getting. I submitted the proof of purchase on 28th December 2006. Ive tried getting in touch with everyone. Comet say its HP's fault, HP blame Microsoft, Microsoft blame ModusLink, and ModusLink are completelky clueless.

They lie on the phone (one actually said that it had been validated, and another said they have received it, neither of which are true).

Maybe a class-action lawsuit is in order here?

the 4 - 6 weeks is from when they get the order OR when vista was released and whichever was later. So despite what that may imply above its 4 - 6 weeks from Jan31st not from your Dec28 placement.

My Laptop is Fujistsu-Siemens and I got my COA confirmed plus i got a emailstating that it would take 4-8 weeks to process. It states it on the page that you start off with anyhow. I think this vesion will be a Recovery Disk just as when you bought your PC/Laptop from said mentioned companies. What do other feel thaat this disk will be?

Zomax is another company that is handling those express upgrades. For shame. How could they not properly get set up for people jumping over to Vista, even if it is an OEM version. OEMs have had access to Vista since RTM and they are still not ready?

Personally I think it's a logistical joke that massive companies such as Hp, Dell, Toshiba, Sony would not be able to push those copies quicker than molasses. Horrible planning on their part and a true reflection that they could care less about their customers and only look at the profits and revenues they are getting from selling those licenses.

OK. Beta Tester. I got my RTM VISTA for BETA Testing I also BETA TESTED for Office 2007 but I never got any notice that I was getting a free Cpoy of Office. How did and whare is the email stating that you get Office 2007?

To be fair they are still well within the time frames listed. I read 4 - 6 weeks shipping from the latest of either a) Vista retail release or b) them receiving your forms. Vista was released almost exactly 3 weeks ago meaning they are still quite good for making that 4 - 6 week advertised time frame.

I agree its not an express delivery but its not like they are at a stage where orders arent arriving past the accepted deadline. They really have until about 20th march until they are actually late. If people needed the OS sooner they should have payed more attention to the indicated time frames and expecting the release in 2 weeks was being overly hopefull.

IT'S ALL MODUSLINKS FAULT! Do not blame MS or Dell, or whoever you got your computer from. Moduslink is the company contracted to handle all express vista upgrades. I first attempted to redeem my upgrade on December 28th. I recieved a confirmation telling me that they received everything and would contact me once they validate it. A month later I contacted them and they tell me they have reseted my COA(Authenticity #) and i would have to do the process all over again. I said ok, so i did the process again including emailing my proof of purchase for the second time. I recieved a confirmation telling me the received everything and would contact me once they validate it. Finally a few days ago I emailed them again and they tell me that they have not recieved my proof of purchase or confirmation number FOR THE 3RD TIME (mind you this email was a reply from the proof of purchase email i sent them titled "proof of purchase" along with my confirmation number)! finally i told them i was going to report them to the BBB for bad business practices and false promises. A few hours later after almost 2 months and 10 emails, I recevied a reply that said the validation was complete and they will send me a shipping confirmation once it ships.

yes but dell stated the discs will be upgrade discs. regular microsoft vista upgrade copies. all the drivers will be on a seperate cd.

Remember vista is different from the other op systems.

Blame microsoft not dell.

Dell stated they havent even gotten the copies from microsoft yet. so why is everybody blaming dell ?

How can dell give people something that they dont have.

Dont beleive me ? Check www.direct2dell.com

majortom1981 said,
Dell stated they havent even gotten the copies from microsoft yet. so why is everybody blaming dell?

Because it's easier for Dell to point fingers then be more aggressive? Besides... Microsoft doesn't ship copies of it's software to OEMs to ship to their customers, instead they send them bits (i.e. a disc) to the OEM which they use to build their OWN version of the DVD to include their OEM drivers.

I too purchased a laptop in December that came with a "free" Vista Express Upgrade. I just checked the moduslink web site and am now getting the "TBD. Check back in 2-3 weeks for more information" message. At first I was ****ed off, but after reading some of these post, I realize I'm not alone and it is out of my hands. I agree that it is the OEM's fault though. Once they had my money for the notebook, they could care a less what happens to me the "consumer" Then again it could be just BAAAAAAAD planning on there part. Either way it looks like I'll be waiting for awhile longer for my Vista to ship.

people are acting like this just because its Microsoft. If something like this is happening to another company lets say Apple people will be "OK, I see that they are backup and stuff" but since its Microsoft they have to complain. Also, it does happen with every company. There always a cache when something is free. This reminds me of mail in rebates. Hold your horses you'll get Vista and for FREE!!! So, what you have to wait you get a $200 or more operating system for free, what a great deal. Also I work at a place that sells computers with Vista express and they don't jack up the price because you are getting Vista for free. If they did you got screwed.

plz I would really like you to tell me, where in the world is someone complaining about MS here...

this is about OEM's screwing ppl over

despite the fact that you can walk into any retail computer store and pick one up right off the shelves.

MS shipped enough copies, its OEM's fault that they haven't shipped the updates yet

So, what you have to wait you get a $200 or more operating system for free, what a great deal. Also I work at a place that sells computers with Vista express and they don't jack up the price because you are getting Vista for free. If they did you got screwed.

You don't know too much about how retail works, do you?

Would do you expect? Happens with every product like this on the US market?

Legally I believe they have 90 days before they have to just "ship it". So then that means another month or two before you even get it.

You'd be lucky to get it by June!

im not happy, I thought, hmm just built my self a new pc, do I download mce 2005 illegally or buy the oem and get the free upgrade, so I did just that now there shafting me about saying I've got problems with my COA after, its not me its you a holes. oh well ms have till the end of the month or they will lose my business

I know I haven't gotten my free upgrade for buying my laptop in November. I'm not in a rush though since I have a new Vista desktop now anyway.

Vaguely related to this Vista OEM stuff... I was watching the Home Shopping channel (to laugh at their latest sleezy attempts to sell junk PCs and electronics) and they were selling a "Durabook" laptop that was supposed to have Vista pre-installed. Instead of Vista, it was XP with a fake-looking wallpaper that said "Windows Vista" in huge letters.

Why didn't they demo the laptop actually running Vista?

yes this is really starting to get to me, i sent my order in January, I went to the site just a few days ago it saied delivery March 2007, i thought that was alright i mean that was 6-8 since my order but now i check up on it today and it says "TBD. Check back in 2-3 weeks for more information" so now it looks like i may not come till april or even may, which is quite disappointing and not what was advertised.

I expected to be running vista right now and im not, very disappointed with ModusLink's links handling of the situation, they knew there was going to be high demand and they failed, I feel they should give me a copy of Vista Ultimate instead of Home Premium now.....

so glad i didn't bother doing a express upgrade through acer/moduslink or whatever. the 6 week delivery scared me away. i just got mine from overclockers uk.

Shadow XL said,
check up on it today and it says "TBD. Check back in 2-3 weeks for more information" so now it looks like i may not come till april or even may

wow you know when its coming in May or April even though it says to be determine what are you psychic?

Scutley said,

wow you know when its coming in May or April even though it says to be determine what are you psychic?

Man, are you ever desperate to get on someone's case, aren't you?

The original poster certainly didn't "predict" anything. He said that it was indefinate, and based on the delays it was an estimate.

Riding his case is just over the top. Switch to decaf.

Why do people complain when it's free? Microsoft is giving away 200$ worth of software to thousand of customers and they are complaining about this?

wow

I don't thing it was free, it was just promise to have it in future.
And vista is for me worth the same like XP. Which add on value it has except aero?

swatX said,
Why do people complain when it's free? Microsoft is giving away 200$ worth of software to thousand of customers and they are complaining about this?

Stop talking bs. MS is not giving anything for free here, as the people paid for it with the Express Upgrade coupons. Many wouldn't have bought anything without the coupons, fully expecting to get Vista as soon as it's out.
No idea who is to blame more here, MS or the Oem retailers, but I would be really ****ed as well if they kept me hanging in the air a whole three weeks after Vista came out