VMware viewer broken by Windows 7 security patch

According to The Journal, it would seem that Microsoft's latest security updates aren't playing nice with VMWare viewer. The updates in question, KB2482017 and KB2467023, seem harmless enough but will break VMware's viewer application. There hasn't been any explanation as to how and why this has happened but luckily VMware has released a patch to resolve the situation.

VMware also recommends installing the patch before updating Windows 7 machines if the newest Microsoft security update hasn't been installed.

The challenge, however, arises in some companies that allow their staff to bring their own devices to work for use with company data (BYOD - Bring Your Own Device). By default, Windows will automatically download and install update patches, prompting the user to reboot on completion. In this case, a patch was issued fairly quickly by the vendor of the third party application. If a company is using a line of business application (LOB) that is subsequently broken by a windows patch, this can cause severe downtime in these scenarios.

Generally speaking, away from the BYOD scenario, it is becoming increasingly important that companies implement a proper patch management strategy and ensure that where possible WSUS is deployed to prevent these kind of issues. For home users, it is advisable that you wait a few days and keep an eye on sites like Neowin and the Neowin forums to make sure that no one has experienced issues with the patch prior to installing.

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20 Comments

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warwagon said,

Could be, but this is the first time i've heard of this, THANKS NEOWIN!.

I agree - This is the first time i've heard this too - So thanks to Ross Dundas !

> The challenge, however, arises in some companies that allow their staff to bring their own devices to work for use with company data (BYOD - Bring Your Own Device)

I don't understand why this is being brought up in the article. Is VMware's software the "device" in question here?

IT is responsible for ensuring patches for the OS and any supported software get installed. If VMware is approved/supported by IT, it's also their responsibility. If VMware is NOT approved however and an OS patch breaks it, then it's not IT's job to fix it. If you need VMware to do your job but it's not authorized/approved/supported by IT, then you're working against your IT department.

_dandy_ said,
> The challenge, however, arises in some companies that allow their staff to bring their own devices to work for use with company data (BYOD - Bring Your Own Device)

I don't understand why this is being brought up in the article. Is VMware's software the "device" in question here?

IT is responsible for ensuring patches for the OS and any supported software get installed. If VMware is approved/supported by IT, it's also their responsibility. If VMware is NOT approved however and an OS patch breaks it, then it's not IT's job to fix it. If you need VMware to do your job but it's not authorized/approved/supported by IT, then you're working against your IT department.

A lot of companies use this software to enable VDIs which seem to be a pre-requisite for BYOD (or BYOC as it is sometimes known). Given that the company therefore has no control of when the patches are applied to the device, problems like this would have knocked out the VMWare software, which basically means the employee can't work and the lost productivity ends up costing the company money. A very important point because of the current trend of VDIs and BYOD in recent times.

TrAvELAr said,
Kind of old. This was announced last week, as early as Feb 10th on Neowin competitors. Must be a slow news day.

I hate to say this, but i'm getting sick and tired of all these "Neowin late on news" shananegans. Many haven't seen it yet, so let them enjoy it.

TrAvELAr said,
Kind of old. This was announced last week, as early as Feb 10th on Neowin competitors. Must be a slow news day.

Could be, but this is the first time i've heard of this, THANKS NEOWIN!.

TrAvELAr said,
Kind of old. This was announced last week, as early as Feb 10th on Neowin competitors. Must be a slow news day.

First time I have heard of it! Thanks Neowin!

TerryGFX said,

I hate to say this, but i'm getting sick and tired of all these "Neowin late on news" shananegans. Many haven't seen it yet, so let them enjoy it.

Yeah that one is not the greatest. Only use one other site and Neowin still beats that site. Sure someones gonna have it first but normally Neowin has everything first.

TrAvELAr said,
Kind of old. This was announced last week, as early as Feb 10th on Neowin competitors. Must be a slow news day.

Then stick to "competitors" and stop posting useless posts

Thanks for beating me up everyone. For what it's worth, I didn't mean to come off like an ass, it's just the way it worked out. I enjoy and appreciate Neowin every day. It wasn't a personal dig, it was just an observation.

Move along, nothing else to see here.