“Wake Up. Be Bold”, says RIM, in dull new campaign

You may recall that a couple of weeks ago, an unknown group staged a 'protest' outside an Apple Store in Sydney. Faux protestors waved placards and chanted ‘WAKE UP’ at the store’s customers, before clambering back on to their bus and moving on to disturb the peace in other locations around the city. At the time, we thought it was Samsung – not least because of their propensity for antagonism towards Apple and its customers – but clues soon emerged suggesting that the true culprit was not Samsung, but Research In Motion.

A website, launched around the same time as the protest, featured a countdown, which has now ended, and a new site – entitled ‘Wake Up. Be Bold.” – has replaced it.

The site features little more than a vertical scroll of text, with a voiceover and what sounds like footsteps walking through a city. As you’ll likely discover for yourself, the Facebook sharing button seems wildly optimistic given the torturously dull nature of the site, its presentation and its content.

The whole thing is about business, with some weak and patronising commentary about how business has changed, telling you that “being ‘in business’ means you’re the kind of person who takes action and makes things happen”. Apparently, if you’re a businessperson, “you’re either here to leave your mark and eat opportunity for breakfast, or you’re satisfied to just float through life like a cork in the stream”.

There’s a not-so-subtle dig at Apple’s customers too, when the narrator tells you that as someone in business, “you don’t just think different… you do different”. The suggestion that “being in business is not for everyone” may also be a dig at Apple, a subtle implication that devices such as the iPhone shouldn’t be trying to shoehorn themselves into enterprise environments. “There is no middle ground,” we’re told. “You’re either in business or you’re not.”

Finally, this is all tied together with the assertion that “there’s only one device for people who mean business… the brand that’s been in business from the very beginning”, before we are then told to “Wake Up. Be Bold”, as a second BlackBerry logo appears on screen.

Most notable about this campaign is the total absence of any real relevance or connection to RIM’s products, beyond repeatedly using the word ‘business’. There’s no obvious link between the idea of ‘waking up’ to something and the extended monologue that the site serves up about RIM having been making devices for businesses for a long time.

Of course, not all campaigns draw a clear line between the message and the product, but it’s especially challenging to understand the connection between a dull, condescending lecture filled with buzzy phrases about modern businesspersons… and a busload of people harassing Apple Store shoppers and shouting “WAKE UP” at them – most of whom will have been non-business customers anyway.

Perhaps RIM’s call to action is ironic – rather than inspiring boldness and the idea of seizing the day through lots of fanfare, excitement or really anything remotely interesting, they’ve decided to do the opposite of that, to cleverly juxtapose the power of the message against a completely sober and nonsense-free backdrop.

But we all know that that’s not really the case. This isn’t the first time that RIM’s marketing has missed the mark. In January, the company’s major campaign under new CEO Thorsten Heins was widely ridiculed, as it featured a cluster of cartoon superheroes (called ‘The Bold Team’ - no, seriously) who represented everything that was wrong with RIM the hopes, dreams and positive attributes of RIM’s customers for the year ahead.


> BlackBerry 10 smartphone prototype revealed
> BlackBerry 10 video shows off new features
> RIM confirms no upgrade path to BlackBerry 10 from BB7

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BlackBerry needs to wake up to this: Of all the big players they have by far the worst smartphone OS on the market. This coming from a BlackBerry Torch 9860 owner. What a piece of **** that phone is.

If Blackberry released a phone with a stripped back Android 4.0 (Google's release) and perhaps just had BB Messenger and some really simple but useful enterprise tools built in, and marketed a beautiful, simple, powerful device, I reckon they could pull back some market share from Samsung etc. No chance they're going to do so with the current state of their devices. Really strip it back.

Spirit Dave said,
If Blackberry released a phone with a stripped back Android 4.0 (Google's release) and perhaps just had BB Messenger and some really simple but useful enterprise tools built in, and marketed a beautiful, simple, powerful device, I reckon they could pull back some market share from Samsung etc.

BB with a android os... Not going to happen. And most would just buy other android phone that does the same but better. The entire BB OS needs a rewrite from the ground up along with badly needed new device designs.

In short (much like my old BB phone) the company needs a hard reboot.

Blackberry reminds me of my crazy pill-taking ex-girlfriend she tried so hard it made her look crazy and stupid

It's the other way around, Blackberry put me to sleep. This latest add continues this tradition, they just don't understand their market or their industry. Times have moved on since the .com boom and that's the era RIM are stuck in I feel. You only have to waste a couple mins of your life listening to and watching (whats there to watch anyway) that ad above to see this.

They have no charisma, charm or enthusiasm and they don't know how to grab an audience or offer much that an audience might want. Right now I personally don't see much hope for them because they clearly aren't learning or seemingly able to adapt and that ideology probably comes from the top.

Enron said,
I thought the Wake Up campaign was to demonstrate that Blackberrys make great alarm clocks!

Who says that it isn't? Alarm clock is a very important business feature for Blackberry owners as their dullness will send the user to sleep and then the user might need to wake up for an important business meeting or better yet for an appointment to get a new phone so that their business is not left stranded with phones that don't work when BIS goes down due to RIM's bankruptcy.

They Should better Wake up them selves. They should better invested that money in their products and invested in what the user want, because clearly they have no idea.

“you don't just think different… you do different”

I'm glad I had a mouth full of coffee to spew out once I read that. Lol.. Thanks, RIM. Now I have to find a towel.

You had your chance, Blackberry.

The Blackberry customers woke up and realized they have a bulky phone with clumsy interface.

The Blackberry developers woke up and realized they have very fragmented development scenarios. I mean, develop for each kind of Blackberry device? And how many Blackberry models are there? So many.

And don't forget, that when you're competing with Apple, you're competing with Android, too. You want to be an Apple killer? Then be an Android killer, too.