What it's like to work at a closing tech store: Circuit City

When Circuit City announced that it was closing all of its stores it showed the true signs of the economy. Circuit City was a massive corporation employing over 30,000 employees which would all be without work within a few weeks time.

Have you ever wondered what its like to be on the inside and try to work a liquidation sale? Its not an opportunity (an unfortunate one at that) many get to experience; in this case the complete downfall of Circuit City.

The entire write up can be read here but copied below are some of the better excerpts that show the true face of the corporate technology world as well as humanity at its finest.

"Being an active member of the Circuit City Associate Forum community, an online message board which Circuit City associates could post to using their employee logins, I constantly read through the things which get posted within the forums. On January 9th I remember hitting that F5 button to refresh the page and reading the news that announced the company's intention to sell itself. I was the first to find out at my location and broke the news to the managers and supervisors, we stood in silence for a moment around our firedog counter in shock and then began to wonder what to do. Our future was an uncertainty.

On January 16th we all woke up and went to work. We didn't expect the speed of the judgment, at about 10:22am a TV in the break room had been tuned to CNBC and were reporting their breaking news about Circuit City beginning the liquidation process and closing its stores nationwide. Four of us watched the announcement; thirty-four thousand associates were now going to become a part of the unemployment statistic. Corporate made an official announcement to our associates 20 minutes after that news segment.

On the day the liquidation was announced a few employees spent most of the day crying, these were mostly people who had worked there for most of their adult life."

"But these past 2/3 weeks have been CRAZY. We lost our manager a few weeks ago because he needed to be closer to home because of his kid on the way. We then got a new manager who JUST left a few days ago. We've since got some new guy who I've only met once....couldn't even tell you his name. Keeping track of who's in charge has been hell."

"While we all try to make the best of a terrible situation, some customers are there to send us back to careless land. 90% of all customers that walk into the store approach me and ask when they'll be having "all the good deals" to which I always say "I HAVE NO FRIGGIN IDEA". Circuit City did not exist anymore. The liquidators were in control of the prices and we had no control of anything. We don't even know when they were going to lower the prices. It's for this reason most of us have hid some type of item we've been eying throughout the store so we can buy them later when the prices are lower (haha). We've already had the cops over a few times and I expect them to keep visiting due to the continuation of violent shoppers with nasty attitudes."

"There was a lot of stolen stuff from the store. Mostly empty game cases and the biggest section with loss was..... Spanish music. I would find tons of CD cases just open with nothing in them."

"I looked in a shelving unit to see if anyone had stashed anything for the final days ( we searched the entire store and found tons of stuff. Lucky for the people who came the next morning to find GTA IV for $2). I had found an entire stash of acc. such as remotes and instructions for iPod docks and various stereos, including an Apple product with the remote and every dock adapter made. So logically I ask my manager what do do with all this stuff. "Trash it." Well can I have the iPod thing? "No, trash it." Awesome. So i proceed to throw away all this stuff."

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i think you and the at least, two other comments are loosing the perspective: The problem is not the company or the corporation going out of business, the real problem is about the people who is loosing their job

Juan4Ever said,
i think you and the at least, two other comments are loosing the perspective: The problem is not the company or the corporation going out of business, the real problem is about the people who is losing their job

...People losing a LOUSY job.

So it is not too bad after all. It is not the same to be fired from the NASA.


Magallanes said,
...People losing a LOUSY job.

So it is not too bad after all. It is not the same to be fired from the NASA.

well i'm sorry people can't have that dream job at the White House or working at the Louvre, but sometimes people have to take what they can get, maybe show a little more sympathy to the employees.

I kinda had a positive imporession for Bestbuy until I experienced HORRIBLE customer service when I had problems with the only electronic device bought from them. It felt like that I needed a police report so I could prove that there was something wrong with the product. Also it was either too noisy in the store or the tech dude was deaf in a way that he insisted to tell me that he could not hear the noise from the thing I bought. Me and several other people(unbiased sample) could hear that obnormal sound easily. So I decided not to buy electronics(ie computers, iPods, cameras etc) from BB and I've been sticking with circuit city every since(2003). I don't care much about BB at all and I rarely go there unless I must(the probability of that is aproaching to zero). In fact I realized BB was like a noisy warehouse used for surgeries to let the ones to practise that who also failed to get the proper license. It's just too bad to see its competitor going out of business=fewer choices for customers.

I worked at Egghead software in Durham and Raleigh, NC when both stores closed. It was sad. I really enjoyed working there.

It's really unfortunate that they are going out of business, at the end people who suffer are ones who will lose their jobs and most, if not all will be in line for unemployment.

It's a liquidation sale, they have signs that read "no holding back", but its mostly just (the computer stuff) 10% off, some 20% off and some (I think the TVs) 30% off.

brianshapiro said,
It's a liquidation sale, they have signs that read "no holding back", but its mostly just (the computer stuff) 10% off, some 20% off and some (I think the TVs) 30% off.


I just got 40% off the last cassette deck they had here, Sunday.
I know, how many people use those still? LOL

Really sucks so many people out of work, just like that!

Been there, done that, twice!!

Why are you people happy a store is closing?

This just means less competition for Best Buy, who can jack up already jacked up prices.

Not like I care since I get everything from Newegg or eBay, but there are still people out there who go to stores for electronic goods, and less competition isn't going to help them

See, here's my idea in this.

Let's take my example. Right now, I have been shopping for a new computer. I looked around. Dell? Nah. HP? Meh, nope. Gateway? ROFL!

After, I went to my little computer shop here that's been open for about 10 years. They have a professionnal staff and don't scam people off. They have a good warranty and love helping people.

I think in this recession I'll start leaning towards helping small businesses thrive

I would take the ipod anyway. Once it's in the trash, it no longer belongs to circuit city and is up for grabs. They couldn't complain about stealing, it's not stealing at that point.

i work at CCity...and its amazing finding ******** out there who dont care about people who are losing their income. the reason you get hounded to buy a cable at ridiculously overprics is because we are told to do that. and if we dont, then we get the boot. i will admit that there are employees here that are dumber than a box of rocks but what company doesnt have idiots? personally i only work their part time to pay off bills, but i really feel bad for those who dont have any other income. some of you people just dont get it and never will. let me know when your company folds up because your CEO is a dumbass, and i will be sure to lay it thick on you.

IDLE19 said,
i work at CCity...and its amazing finding ******** out there who dont care about people who are losing their income. the reason you get hounded to buy a cable at ridiculously overprics is because we are told to do that. and if we dont, then we get the boot. i will admit that there are employees here that are dumber than a box of rocks but what company doesnt have idiots? personally i only work their part time to pay off bills, but i really feel bad for those who dont have any other income. some of you people just dont get it and never will. let me know when your company folds up because your CEO is a dumbass, and i will be sure to lay it thick on you.

sorry my company isn't folding any time soon, if my CEO was a dumbass then my wife would tell me that every evening when he came home.

I am sorry that you and other good people are losing their jobs, but CCity did stupid things and now they have to pay the price, sadly you are going to pay more than the CEO though, i'm sure he is getting a nice severance package out of the deal, while you'll be lucky to get a W2 on time next January.

IDLE19 said,
i work at CCity...and its amazing finding ******** out there who dont care about people who are losing their income. the reason you get hounded to buy a cable at ridiculously overprics is because we are told to do that. and if we dont, then we get the boot.

Firstly, we were unable to get our Sony KDL-52 inch XBR LCD TV because Sony "could not provide the warehouse enough". We bought it as a special including a Blu-Ray player, Sony S550, Monster Power Surge (actually works and it came cheaper since it was a New Year Special), Monster Screen Cleaner, and finally since I wasn't there, my parents were conned about $300 extra to "calibrate the skin tones and adjust the color" + "we were forced to get the lousy Monster HDMI cable shorter than an iPod USB cable for $80 or it wouldn't work". I raised hell since it was a long time store supervisor and sadly we had to downgrade the TV to a V series (still good for price). We also got refunded for the incompetent decisions of my parents to get their TV setup through a "computer". Plain BS I fixed it better than what they haven't seen. Plus a friendly 25 year customer service rep refunded the cable. I do feel bad for the ACTUAL workers, not the corporate puppets. I wish them good luck.

computergeek83 said,
sorry my company isn't folding any time soon, if my CEO was a dumbass then my wife would tell me that every evening when he came home.

Your CEO lives with you? That's friggin weird. Dude, make sense with your posts or we'll just dismiss you as another wingnut.

Peas said,
Your CEO lives with you? That's friggin weird. Dude, make sense with your posts or we'll just dismiss you as another wingnut.

assuming you're joking.

the real problem is about the people who is losing their job

maybe the people working there were part of the problem. Not just the higher ups......just a thought.

the reason you get hounded to buy a cable at ridiculously overprics is because we are told to do that. and if we dont, then we get the boot.

kinda funny that. I used to sell cars for a living. They always wanted us to sell them insurance. Insurance, insurance, insurance. I didn't like the idea of having to push something down someones throat that didn't want or need it. You know what I did? I quit. Yea, hard to believe you can actually quit a job and go find a new one.

speedstr3789 said,
You know what I did? I quit. Yea, hard to believe you can actually quit a job and go find a new one.


Where did you end up?

kinda funny that. I used to sell cars for a living. They always wanted us to sell them insurance. Insurance, insurance, insurance. I didn't like the idea of having to push something down someones throat that didn't want or need it. You know what I did? I quit. Yea, hard to believe you can actually quit a job and go find a new one.[/quote]

thats great that you can just up and quit when ever you like. unlike the times nowadays you cannot find an decent paying part time job.

Yes, I hate it that so many will or have lost their job. Been there, done that. But who on earth buys anything from Circuit City or Best Buy anyway? I buy literally nothing in a brick and mortar facility but 99% is purchased online.

That may be un-American but it's also a way to afford grossly overpriced tech merchandise. An example was a 500Gb WD internal HD. Just the standard, routine HD. The Circuit City going out of business sale price was over $90 plus TAX! The first online store I checked, (which shall remain nameless), had the same, exact HD for $55, free shipping and NO TAX. This is egg-zactly what I was talking about. :)

I too have a pretty bad experience of Circuit City. Although Best buy is not much better either.
Most of the sales guys do not know the products they are selling. The prices they quote are ridiculously high. I eill give just one example.

I was in New Jersey recently. I had to configure and reactivate a dual processor HP work station for my daughter. It was an old version with 2 USB 1 sockets on board. She had a LG USB2/Firewire external DVD re-writer and also needed a wireless Ethernet capability. My best option was to ad a USB2 PCI adapter and use it with a USB dongle. The best price anyone quoted was US$ 49/= plus NJ taxes. Here in India, in spite of high import duty an local taxes the same card retails for just around US$ 5/= with all necessary drivers and 1 year warranty. Both ere Chinese products with VIA chipsets. I had it brought over by my sister returning from a trip to India and the whole job was finished in under 15 minutes flat.

I can accept higher prices due to higher minimum wage (although undeserved from the sales person's intelligence) but this kind of difference in my opinion is day light robbery.


This entire situation with all of these people losing their jobs without warning is unfortunate. But there is hope and you do have options. There are plenty of people still making good money in this terrible economy. If you are looking for a viable alternative where you can make good money and get paid electronically every day, visit this site: triniticomm.com/mybiz44320. This company is actually growing aggressively despite the economy. People are signing up left and right and starting to make hundreds of dollars per day from home with ease. This is no joke. I just made $500 yesterday and this is just the beginning.

I am also one of the Ccity associates loosing his job due to this. I started working for this company back in 2003 because I needed a job. I used all my know-how to give people advice on what video card to get or what software to buy. I worked my way all the way to "In Home Installer", Then became "Firedog Lead In Home Associate" making more then double when I made when I started back in 03. To get where I was I did not sell MONSTER cables and the like, I sold generic NEXXTECH / CCITY branded cables so my customers could afford anything else they would like. I did calibrations, wireless networks, harmony remotes and was able to offer a discounted 'service' price if they purchased one service at full price. I would do all the 'unapproved' work such as DC Jack soldering, installing DD-WRT on a LKSWRT54G instead of up selling a different router.. My focus was always at saving people their hard-earned dollar and as a result they actually wanted to spend more money.

As as a result, since Ccity announced liquidation, every customer that I did work for in the past has called me and still want "MY" services. Ccity's liquidation is only a minor setback for associates who are self-driven.

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