White Lumia 900 doesn't have latest firmware update

On Friday, it was revealed that some AT&T stores had started selling the white version of Nokia's Lumia 900 smartphone, even though the white version wasn't supposed to go on sale until Sunday. Now WPCentral.com reports that found out that the white Lumia 900 is shipping to stores with the old firmware version installed.

Specifically, the firmware inside the white Lumia 900 has the version number 2175.1000.8112.12082. The firmware, which shipped with the cyan and black versions of the Lumia 900 nearly two weeks ago, had issues with connecting to AT&T's data network. Nokia quickly released a fix for the issue, with the firmware version number 2175.1002.8112.12084. Nokia also offered people who bought a Lumia 900 before the end of the day today a $100 AT&T credit as compensation for the problem.

So if you happen to get the white Lumia 900, be aware that the smartphone may not have the latest firmware version installed. You will have to hook up the Lumia 900 to your PC or Mac and then check the Zune Update software to see if there is indeed a new version available to download. If there is, we highly recommend grabbing it so you can avoid any data connection issues with AT&T.

Image via Nokia

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42 Comments

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the data connection problem only affected a small amount of the 900's and you can get it updated whether you have the problem or not in about 10 minutes connecting it to your pc or mac, so really not a big deal and really not news worthy either.

What if you dont have a PC? What if you dont know what a Zune is? What if you just wanted to get rid of your old phone and get a nice shiny new Lumia? What if this was your first smartphone and you had a crappy experience because your phone does not work properly and you dont know what firmwares is ?

You don't need to know what a Zune is, nor do you need to know what a firmware is. The phone will notify you that an update is available:

"An update is available.

Updates can make your phone work better and add new features. They can make your phone more secure, too.

To learn more and install this update, connect your phone to your computer."

When you connect your phone to a PC, it automatically installs Zune. Then automatically runs Zune. Then automatically checks for updates and displays a screen where all you have to do is click next/install.

derekaw said,
What if you dont have a PC? What if you dont know what a Zune is? What if you just wanted to get rid of your old phone and get a nice shiny new Lumia? What if this was your first smartphone and you had a crappy experience because your phone does not work properly and you dont know what firmwares is ?

And what if the phone line is down, or there is an earthquake, or a nuclear accident, or, or, or...

You are really reaching for straws. WP7 has supported ota updates since released. IPhone only since June of last year, and yet, there were not millions of iPhone users screaming because they didn't have a computer to update their phone with before it got ota updates, people got along fine - you even needed a computer simply to boot an iPhone or iPad, but no complaints. Instead, you need to dig around for some improbable scenario to try to come up with some whiny excuse. Quite sad actually.

Not really an issue seeing that owners can update via Zune...Mountain out of a molehill some people would say...!!!

i think people are under the impression that this data connection problem affected "everyone" -- it didn't. i never had the problem and got my handset right after release. from what i've read, it affected those users that tried to use there "existing" sim card -- say, from their iphones -- in the new handset (i got a fresh one from att). anyway, as mentioned, as soon as you plug into pc, you'll get update, so no worries.

A big issue, I believe, is that you have to be signed up for the LTE data plan to get LTE, not just the normal data plan. There is no difference in cost but if you don't change it (or AT&T drops the ball), then it won't work. Completely separate issue but gets lumped in because it has the same symptoms.

rfirth said,
A big issue, I believe, is that you have to be signed up for the LTE data plan to get LTE, not just the normal data plan. There is no difference in cost but if you don't change it (or AT&T drops the ball), then it won't work. Completely separate issue but gets lumped in because it has the same symptoms.
Of interest, this is also an arbitrary requirement to get Visual Voicemail on Windows Phones on AT&T. T-Mobile has supported it since the release of Mango, but AT&T requires (for some reason) that users have a "4G LTE" data plan. My local AT&T store was kind enough to set that up for me, but it was a modestly involved process:

1. Go in and ask to get updated to a 4G LTE data plan (no extra charges apply).
2. Have the AT&T representative put an LTE on your phone line (they did this for me by writing down the number that their system requires to act like it's your phone, which they got by taking it from an LTE demo phone in the store). You will most likely want to turn off your phone while this happens.
3. Once on your line, the 4G LTE data plan magically appears. Have them select that (and make sure you maintain the same data cap so you don't end up paying more for something you don't want! I was able to maintain my 2 GB data plan as 4G LTE).
4. Once your line has the new data plan, then have them put your WP back as your phone (you can probably do this by restarting as your SIM card will take over).
5. [Turn your phone back on.] Call your voicemail.
6. Listen to whatever it tells you (may not be much to it, but for me I had to listen to it tell me how to use Voicemail). Once you get to the normal voicemail menu, then hangup.
7. A modal dialog should appear asking for your voicemail password: enter it.
8. You now have visual voicemail (appears next to call history as pivot pane).

They _may_ also require that people have the 8107 update (two updates past what AT&T has officially released, but easily loaded). I had loaded those onto my phone already, so I am unsure whether you really need those updates considering that T-Mobile worked even before they existed. With AT&T I have learned to never assume, but it's a little more technical to force those updates (which is already ridiculous that AT&T is blocking them) through Zune.

rfirth said,
A big issue, I believe, is that you have to be signed up for the LTE data plan to get LTE, not just the normal data plan. There is no difference in cost but if you don't change it (or AT&T drops the ball), then it won't work. Completely separate issue but gets lumped in because it has the same symptoms.

hrmm, i didn't change my plan, but maybe they flipped some sort of switch on it. i had and still have the old 2gb data pro plan.

I also didn't change my data plan (I still had the unlimited data). I did have to set up my visual voicemail (took about one minute) like you did, but nothing was said about a special LTE plan. I even asked the sales rep and they said my current plan was fine.

I do live in a city with LTE support and I am getting the LTE service, so I'm not sure exactly what went on in your case.

ictia said,
hrmm, i didn't change my plan, but maybe they flipped some sort of switch on it. i had and still have the old 2gb data pro plan.
There is a difference between AT&T's "4G Data Plan" and "4G LTE Data Plan." Make sure that you actually have the LTE data plan to get visual voicemail. If you are getting LTE service, and you have a WP, then you either have the Titan II or Lumia 900 and you most likely have the 4G LTE data plan. If your does not support LTE, then you really have no way of knowing without looking online or going into the store, but you need it regardless just because AT&T requires it.

I am sure the phones will eventually ship with the update, but for now...just do what everyone else is doing and apply the update when you get your phone. When I got my GNEX, I had to download an update right away. Didnt take long and was no big deal.

techbeck said,
I am sure the phones will eventually ship with the update, but for now...just do what everyone else is doing and apply the update when you get your phone. When I got my GNEX, I had to download an update right away. Didnt take long and was no big deal.

Agreed. +1

At this point it doesn't actually matter, the fix is out so once you connect the phone to Zune, or even turn it on and sign in it'll give you the message that a update is out for your phone.

GP007 said,
At this point it doesn't actually matter, the fix is out so once you connect the phone to Zune, or even turn it on and sign in it'll give you the message that a update is out for your phone.

Exactly, which is one of the first things you should do anyway. I see this as a non-issue...

AtriusNY said,
Doesn't Windows Phone do over the air update? I thought it did.

It's something they should work on getting done, IMO. Hopefully with the whole killing off of Zune they are trying to do they will embrace it more, instead of just shifting it onto another client.

AtriusNY said,
Doesn't Windows Phone do over the air update? I thought it did.

You'll be notified of an update OTA, but the actual update needs zune (as a full backup is performed before the upgrade).

AtriusNY said,
Doesn't Windows Phone do over the air update? I thought it did.

It does ota for small updates, but larger ones you need to go through Zune. OTA is not controlled by the wireless providers, so they could release a hot fix (the compromised certificate would have been a good candidate) without waiting for AT&T to sign off on the update, but they have not done one yet.

AtriusNY said,
Doesn't Windows Phone do over the air update? I thought it did.

When I played with one last week, it only notified me to plug it into my computer so Zune can do it. Microsoft forgot it was 2012.

UndergroundWire said,

When I played with one last week, it only notified me to plug it into my computer so Zune can do it. Microsoft forgot it was 2012.


No, Microsoft remembered that if something goes wrong and you don't have a backup, customers will be very angry.

UndergroundWire said,

When I played with one last week, it only notified me to plug it into my computer so Zune can do it. Microsoft forgot it was 2012.


As stated rather clearly, multiple times, Microsoft pushes OTA updates for smaller things (Bing Maps as an example), but has opted (Wisely) to push larger updates through Zune so that it can perform a full backup. This was a smart decision, as you can always go back. Good thing they didn't have your lack of forethought. LOL

rfirth said,

No, Microsoft remembered that if something goes wrong and you don't have a backup, customers will be very angry.
Wow, how did my Android survive without Zune or iTunes? Oh, wait, when I wiped out my phone, reinstalled the OS, it downloaded all the contacts, calendar, apps, even my home screen layout within just a few moments of booting back up. I guess it really IS 2012 in Android world. :-)

M_Lyons10 said,

As stated rather clearly, multiple times, Microsoft pushes OTA updates for smaller things (Bing Maps as an example), but has opted (Wisely) to push larger updates through Zune so that it can perform a full backup. This was a smart decision, as you can always go back. Good thing they didn't have your lack of forethought. LOL

Yup, until someone can show me any examples of any OS performing consistently reliable major upgrades, I like the idea of connecting to a computer for my phone, regardless of the platform.

With the awkward wipe-three-times, sprinkle pixie dust, drink penguin blood superstitions abundant in the Android hacking communities, the consistently littered Windows upgrades over the years, and the sheer impossibility of upgrading from one major version of Ubuntu to the next without your house catching on fire, I'll take a company that plays it safe rather than choose to be some whiny child who says stuff like "Maybe if they got their priorities straight these problems wouldn't exist in the first place!"

Because frankly, if neither open nor closed source OSes have mastered the upgrade process, it's probably a complicated enough problem that only a full retard would criticize a company for not getting it right.

AtriusNY said,
Doesn't Windows Phone do over the air update? I thought it did.

IIRC OTA updates are dependent on the carrier which can take weeks/months where as pushing it through Zune mean they can deploy it immediately.

fuzi0719 said,
Wow, how did my Android survive without Zune or iTunes? Oh, wait, when I wiped out my phone, reinstalled the OS, it downloaded all the contacts, calendar, apps, even my home screen layout within just a few moments of booting back up. I guess it really IS 2012 in Android world. :-)

Windows Phone does the same thing. The purpose of the backup isn't to save and restore contacts/calendars/apps, but to ensure that you don't brick your device AND to allow you to roll back to a previous OS version.

fuzi0719 said,
Oh, wait, when I wiped out my phone, reinstalled the OS,

Remember back with Windows 95, the joke was that if you had a problem, you were advised to reinstall the OS? Now, with Android, reinstalling the OS is a great new feature for 2012! Must be great having such advanced features like reinstalling the OS!

Joshie said,

Yup, until someone can show me any examples of any OS performing consistently reliable major upgrades, I like the idea of connecting to a computer for my phone, regardless of the platform.

With the awkward wipe-three-times, sprinkle pixie dust, drink penguin blood superstitions abundant in the Android hacking communities, the consistently littered Windows upgrades over the years, and the sheer impossibility of upgrading from one major version of Ubuntu to the next without your house catching on fire, I'll take a company that plays it safe rather than choose to be some whiny child who says stuff like "Maybe if they got their priorities straight these problems wouldn't exist in the first place!"

Because frankly, if neither open nor closed source OSes have mastered the upgrade process, it's probably a complicated enough problem that only a full retard would criticize a company for not getting it right.


Yep, absolutely. +100

nohone said,

Remember back with Windows 95, the joke was that if you had a problem, you were advised to reinstall the OS? Now, with Android, reinstalling the OS is a great new feature for 2012! Must be great having such advanced features like reinstalling the OS!


hahahaha i lol'd

nohone said,

Remember back with Windows 95, the joke was that if you had a problem, you were advised to reinstall the OS? Now, with Android, reinstalling the OS is a great new feature for 2012! Must be great having such advanced features like reinstalling the OS!

I installed a modified version of the OS. A team of developers took the stock version, removed some of the manufacturer/carrier bloat, tweaked some things, and packaged it up for an easy installation. Oh yeah, that's 2012, alright. Can you do that on iOS/WP? No? Oh, right, sucks to be you. :-P

I'm glad my phones (Samsung Galaxy Nexus and iPhone 4S) can do a full update OTA without any issues. One day when the Windows Phone platform matures it will be able to do that. Don't worry or try to defended it today. The platform is still in its infancy.

Mr Nom Nom's said,

IIRC OTA updates are dependent on the carrier which can take weeks/months where as pushing it through Zune mean they can deploy it immediately.

So when 5.1 was pushed out to iPhone and iPad (3G/4G LTE models) they had to depend on carriers? Are you sure about that?