Windows Phone 7 Facebook application woes [Update]

If reader reviews are anything to go by, the Microsoft produced Facebook application for Windows Phone 7 devices has started to suffer from a number of issues.

According to WPCentral, it seems that users started to suffer with an intermittent crashing bug at the beginning of March 2011. Users have been voicing their concerns by posting reviews of the application via the Windows Phone Marketplace, but as has become the norm for Windows Phone software, only one update to the Facebook application has been released since the operating system launched last year.

Reviews on the Windows Phone Marketplace are quite scathing, with one user saying, “Suddenly stopped working…worked fine for a few days, today it doesn’t work, uninstalled and reinstall and still nothing, very disappointed”

We have run into a crash bug with Facebook on Windows Phone 7 ourselves and this was on an HTC Trophy device, it would crash back to the tile menu each time we tried to load it up. The fix for us was to uninstall the application, restart the handset and then reinstall Facebook. Though we believe this doesn’t work for most users who have been having issues.

Facebook for Windows Phone 7 users are missing out on a lot of features and a much easier to use interface that Android and iPhone handsets have been enjoying for many months. Fixing the Facebook application should be something that the Microsoft wants to do as soon as possible, especially with new Windows Phone 7 users voicing their displeasure about not just the application, but also the operating system itself on the marketplace.

Update: According to a post on Twitter: The Facebook for Windows Phone 7 team is working with Facebook to fix the crash that they say started on Tuesday; Users can make use of the People hub during the interim. Keep a check on the marketplace for an updated app.

Update 2: The updated Facebook app is now on the Windows Phone Marketplace.

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38 Comments

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jasonon said,
they just need to add facebook chat and i will be such a happy camper

flory works (on the wp7 market for free) + google chat but it isn'tintergrated sadly I know into the current FB app

The update was just pushed. Sorts out the crashing and is a bit faster. Only had a quick play around though. Download it now

downhillrider said,
I guess I spoke 2 soon cuz mine won't open now

Btw neowin mobile comment field so laggy.

That's a known issue on WP7, it happens to me as well.

Seriously though, wtf is up with the retarded comments about a Facebook app on the marketplace.

Some people really need to get out more if a Facebook app is the most important thing to them!!!

neo158 said,

Some people really need to get out more if a Facebook app is the most important thing to them!!!

It's a good way to communicate and make plans to go out, but whatever.

Billus said,
It's a good way to communicate and make plans to go out, but whatever.

I'm not saying that it's a bad thing, I use it and there's two more options available, the Facebook integration into the People Hub and m.facebook.com, so those people who think that the WP7 app being broken is a deal breaker or the worst thing possible really need to get out more.

I hope that Microsoft is able to get this resolved shortly. It seems to be a very popular app... And as usual, I'll ask "Where are the Verizon WP7 devices?"... *sigh*

Stopped working on my HD7, uninstalled the app and installed it again, been working just fine after the reinstall. WP7 has Facebook in people hub, that's all you really need

"a much easier to use interface that Android and iPhone handsets have been enjoying "

You gotta expound on that, because as far as I know the WP7 Facebook app is the prettiest there is, and very simple to use. It just needs push notifications to happen quick

burnblue said,
"a much easier to use interface that Android and iPhone handsets have been enjoying "

You gotta expound on that, because as far as I know the WP7 Facebook app is the prettiest there is, and very simple to use. It just needs push notifications to happen quick

I would have to agree, from what I've seen of the iPhone version, the WP7 app is way easier to navigate and is more intuitive.

I haven't noticed any issues on my 7 Trophy...yet

So, restart Windows to fix crashes has come to WP7 ? does WP7 have F8, "Last known good configuration or "safe mode" as well ?

Question: How do these problems occur? Do they get micro-patches that we don't see update?

As i struggle to understand how all of a sudden things stop working.

You do not need to uninstall and install it after reboot... all you have to do to make it work again is to simply restart your phone simple as that!

biryani said,
You do not need to uninstall and install it after reboot... all you have to do to make it work again is to simply restart your phone simple as that!

Hmmm didn't work when we tried it, not for most other users judging from the reviews thread. Fixes most of the other numerous WP7 related crashes though, like marketplace constantly going back to the main menu

Byron_Hinson said,

Hmmm didn't work when we tried it, not for most other users judging from the reviews thread. Fixes most of the other numerous WP7 related crashes though, like marketplace constantly going back to the main menu

strange. I have an LG Optimus 7. whenever that happens to me. I just restart and it works.

biryani said,
You do not need to uninstall and install it after reboot... all you have to do to make it work again is to simply restart your phone simple as that!

Doesn't happen to me, i'm using an HD7

I just wish they would allow facebook message and event integration like there is with the wall posts directly in the OS.. then ppl would not need this app at all.. I use the built in facebook to do everything but only need to open this App to check or send messages.. I can do all my wall posts without even opening the App so its not that big of a deal to me.

Lachlan said,
I just wish they would allow facebook message and event integration like there is with the wall posts directly in the OS.. then ppl would not need this app at all.. I use the built in facebook to do everything but only need to open this App to check or send messages.. I can do all my wall posts without even opening the App so its not that big of a deal to me.

It's my understanding the Mango update will bring a bunch of new FB integration into the people hub, such as the ability to 'like' comments. I hope it extends to chat as well.

dotf said,

It's my understanding the Mango update will bring a bunch of new FB integration into the people hub, such as the ability to 'like' comments. I hope it extends to chat as well.

I hope so. Though I was hoping that Microsoft would release a bunch of smaller updates that bring a few new features at a time rather than a few big updates that attempt to do a lot. And I'm still waiting for Verizon to get WP7... *sigh*

dotf said,

It's my understanding the Mango update will bring a bunch of new FB integration into the people hub, such as the ability to 'like' comments. I hope it extends to chat as well.


it would be so awesome if this is true. But the biggest would be if they would have people hub notifications on the homescreen on the live tile..

dotf said,

I hope it extends to chat as well.

Flory works with FB and Google chat in windowsPhone7 if you have not tried it yet. Of course it isn't fully intergrated but it does work at least.

dotf said,

I hope it extends to chat as well.

Flory works with FB and Google chat in windowsPhone7 if you have not tried it yet. Of course it isn't fully intergrated but it does work at least.

Being honest, if it's the first version then it won't be feature rich. The Android one has only recently started catching up to the iPhone version. Give it time and it will get there.

AbandonedTrolley said,
Being honest, if it's the first version then it won't be feature rich. The Android one has only recently started catching up to the iPhone version. Give it time and it will get there.

The Android app is produced by Facebook, it would appear the WP7 app isn't

AbandonedTrolley said,
Being honest, if it's the first version then it won't be feature rich. The Android one has only recently started catching up to the iPhone version. Give it time and it will get there.

Who cares about first version in 2011 ? Would you buy today a first version of a new pc from a new Manufacturer ,with Pentium 3 and 128MB of memory ? after all it is his first version .

alexalex said,

Who cares about first version in 2011 ? Would you buy today a first version of a new pc from a new Manufacturer ,with Pentium 3 and 128MB of memory ? after all it is his first version .

You're not buying it you're being given it for free, be thankful for what you get and learn a bit of gratitude in that the world owes you nothing?