Windows Phone 7.8 rollout reportedly halted; Live Tiles to blame?

In late January, Microsoft began working with wireless carriers to roll out the long awaited Windows Phone 7.8 update to a number of older Windows Phone devices. Now there are reports that Microsoft has halted its rollout and it may be due to an issue with the Live Tiles feature.

As reported earlier this month, some people who received the update have since claimed the Live Tiles are not updating as they should. These issues could cause smartphones with Windows Phone 7.8 to use up their battery power faster than normal, and even to consume excessive amounts of data.

Earlier this week, Vodafone Germany's message boards posted up word that Microsoft had in fact halted the Windows Phone 7.8 updates for customers of Nokia's Lumia smartphones. While there were no reasons given for this action, there's evidence that Microsoft might be trying to fix the Live Tile problems before starting the rollout again.

WPCentral.com points to a post on Microsoft's MSDN forums, where Microsoft does admit they understand there are issues with the Live Tiles feature, adding, "The fixes will be considered for inclusion in an update to the phone operating system." While not definitive, it seems likely that Microsoft would like to make sure the Live Tiles issues are dealt with before proceeding with the rest of the Windows Phone 7.8 rollout.

We have emailed Microsoft to ask for an update on this situation and will update this post if and when we hear back from them.

Source: WPCentral.com | Image via Microsoft

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Joe Belfour has said that MS know of the problem with the live tiles on 7.8 and have halted the update and are now working on a fix for the problem. Once they have fixed the problem the updates will continue rolling out. For all the folk that continue to harp on that MS don't do anything, this seems like a very quick reply to an issue and working on the problem as we speak, not like apple and we may get that problem fixed in the next update to ios.

Have you paid any attention to the woeful state of WP7 updates over the last two years? The 7.8 update itself was already an insult to injury and they ****ed that up. I don't even know how you would describe it now other than a big middle finger pointing to WP8.

It's kinda funny how Microsoft screwed up the only major feature they kept blabbing on about in Windows Phone 7.8. My Nokia Lumia 900 never received the update either. This would explain in.

.Neo said,
It's kinda funny how Microsoft screwed up the only major feature they kept blabbing on about in Windows Phone 7.8. My Nokia Lumia 900 never received the update either. This would explain in.

Yeah, I assume that's what's holding the update from the Trophy too. Hopefully they get this fixed and out as soon as possible. Hopefully it doesn't have to go through carrier testing again...

I was kinda hoping that since Microsoft teamed up with Nokia that this whole fragmentation update issue that plagued Android didn't occur with WP. Seems this is not the case.

Weird, I have no issues at all on my 710 after upgrading.

Also weird that this shows up so late in the game, stuff like this hsould have shown really early in testing. Makes me think there's another factor at work here.

It's not something that happens to everyone. I had it on my development device (Lumia 900) after about 2 weeks running WP7.8, but after a clean install it didn't happen anymore, and that's about a month ago. The second time I did however use the standard Zune upgrade method, which progressively installed 7.8 with some updates in between. The first time I used the Nokia tools to directly flash the device.

It's an issue that's affecting also my app. There seem to be a few issues with live tiles in WP7.8, the issue which is impacting my app is that WP7.8 can enter a state where it will refuse to download tile image URL's which are generated on an external server. Once WP7.8 enters this state, there are no other options that to do a hard reset and hope the device doesn't enter the state anymore. The reason why it enters this state is yet unknown, with some speculating that it can be due to poor cell phone reception and a mechanism which counts how many times the download of an external tile image has failed. Once above a treshold it stops downloading and there's no mechanism to resume trying. Note that this is purely speculative but it's one of the few explanations that sound plausable.
Tile images generated locally on the device however work fine, but since my app is a weather app I don't want to download the data every half an hour, I just want to update the image URL, so the phone will only pull up the data when the user enters the start screen. This prevents data usage when you're not using your phone.
That said, the whole communication of Microsoft towards Windows Phone users could be improved, since app developers are currently taking all the heat and receiving 1 star reviews for something which they didn't mess up ;-)

TCLN Ryster said,
What an enlightened contribution to this discussion you make. Bravo.

It is a contribution. Microsoft is failing to deliver what little they're giving to Windows Phone 7.5 users. So, they suck.

Yeah I noticed the issue with my Lumia 800 (Updated using NF) and eventually I rolled back to 7.5. Shall wait for the proper fix.

I remain unconvinced. Their exact wording could be interpreted as "only devices that shipped with Mango would be eligible for 7.8 update". Still waiting . . .

Fragmentation at its best now if Microsoft would have done what apple did then every windows phone user would be on windows 8 not some scrapp together 7.8 that only works on 25 of the 94 models on the market.

no fragmentation at its best is a thing called Android. I would imagine this time next year 7.8 will be long forgotten and all will be WP8.xxx.

TurboShrimp said,
Fragmentation at its best now if Microsoft would have done what apple did then every windows phone user would be on windows 8 not some scrapp together 7.8 that only works on 25 of the 94 models on the market.
Seriously? I don't know what's more disappointing... you not understanding fragmentation or you thinking you were contributing

MrHumpty said,
Seriously? I don't know what's more disappointing... you not understanding fragmentation or you thinking you were contributing

you really think 7.8 is the same 7.8 on every phone dont you ?
then ask yourself what code needs to be changed for all the phones that 7.8 does not run on. and what needs to be done to the OS so it can run stable on all that diff hardware .

YES fragmentation

TurboShrimp said,
you really think 7.8 is the same 7.8 on every phone dont you ?
then ask yourself what code needs to be changed for all the phones that 7.8 does not run on. and what needs to be done to the OS so it can run stable on all that diff hardware .

YES fragmentation

Drivers.

TurboShrimp said,

you really think 7.8 is the same 7.8 on every phone dont you ?
then ask yourself what code needs to be changed for all the phones that 7.8 does not run on. and what needs to be done to the OS so it can run stable on all that diff hardware .

YES fragmentation

thinking before posting hate is advised, each and every phones ROM is different due to drivers, manufacturer and carrier bits, the core OS is the same.

Do you even have the slightest clue as to why the jump to 8 was made and why older hardware couldn't be supported? Do you have any idea of the long term vision and plans for the whole ecosystem?

WP8 runs on the same kernel as windows 8 now, so going forward there will be no need for any platform updates that break compatibility, the core kernel isn't going to change that dramatically as its now the shared kernel for the whole product range.

Once 7.8 is fixed and rolled out, you'll have WP8 and WP7.8 with some on 7.5 - compare that with android where even today you can buy phones that run nearly 2 year old versions and tell me again how WP is fragmented?

duddit2 said,
compare that with android where even today you can buy phones that run nearly 2 year old versions and tell me again how WP is fragmented?

It's so bad! Have to be so careful choosing a device to make sure it's one that gets updated. Very happy to have gone with the Asus Transformer Prime as my tablet as it got Jelly Bean upgrades pretty quick, most of the others I was considering at the time stayed on 3.1 or so

It is a shame that WP7 users haven't had the greatest time for updates and such, just be glad you aren't stuck on Windows Mobile

korupt_one said,
no fragmentation at its best is a thing called Android. I would imagine this time next year 7.8 will be long forgotten and all will be WP8.xxx.

On the other hand, there is no reason to expect that history won't repeat itself until history don't repeat itself. Let's wait and see how smoothly WP8.0 -> future will go.

TurboShrimp said,
Fragmentation at its best now if Microsoft would have done what apple did then every windows phone user would be on windows 8 not some scrapp together 7.8 that only works on 25 of the 94 models on the market.

:facepalm: This is hardly fragmentation... It's an EOL update for people that are staying on older devices for a little while, nothing more. It won't be supported for an extended period of time, or ship on devices for years like old versions of Android do...

TurboShrimp said,
Fragmentation at its best now if Microsoft would have done what apple did then every windows phone user would be on windows 8 not some scrapp together 7.8 that only works on 25 of the 94 models on the market.

They could have claimed 8.0 was on it, and just not included 90% of the features of the new OS.

Ask Apple, they'll tell you aaaaall about it.

Lprd2007 said,
Bad live tiles! BTW, 7.8 is working great on my ATT focus flash.

From what it appears, this is an isolated issue that only affects a small minority of users... I'm glad to see that they're looking into it, but there's no need to blow the issue out of proportion either (As some articles are doing).

Microsoft have already talked about the problem and are aware, there is actually 2 problems with live tiles draining the battery, a temp fix is to unpin the tile and repin it and has worked for some users.

Dot Matrix said,
Considering Microsoft never said **** about 7.8 during development, I doubt you'll hear anything from them now.
I agree. frankly i'm quite mad at them for this whole conundrum

and just to add the joe Belfour has replied on twitter that MS have stopped the update because of the live tile issue and are now working on a fix for the problem.

""The fixes will be considered for inclusion in an update to the phone"
I have a Lumia 920 soI am not affected but this statement seems poorly worded to say the least.

[quote=Fritzly said,]""The fixes will be considered for inclusion in an update to the phone&[quote]

I tend to agree. Considered is not definite. Means they are thinking about it.

Fritzly said,
""The fixes will be considered for inclusion in an update to the phone"
I have a Lumia 920 soI am not affected but this statement seems poorly worded to say the least.

I see absolutely nothing wrong with it. You have to consider that the person perusing the forums is most likely NOT anyone with a say as to what is or is not included in an update (Particularly one that isn't scheduled...). This seems to be a pretty standard response to me...

francescob said,
This finally explains why my Lumia never showed the update

What's strange is that even though LG said they wouldn't be providing 7.8 for the Optimus 7, I do have it on mine.

Even more stranger is I was just thinking yesterday that the battery life seems to have improved somewhat as I'm now getting close to 2 full days use out of it, and I make full use of the pinned tiles.

Not noticed any problems here. Would be nice if they expanded a bit more on the devices that have the issues and what are the traits of the issues.

Since its an issue with the Lumia handsets, I wonder if Nokia's own title branding has caused the issue?

francescob said,
This finally explains why my Lumia never showed the update

This also explains why many people who owned a WP7 phone went to apple or android when it was time to upgrade.

what people are you referring too, WP has grown quite a bit since the release of WP8. and in Europe ios and android have been loosing to WP

sagum said,

What's strange is that even though LG said they wouldn't be providing 7.8 for the Optimus 7, I do have it on mine.

Even more stranger is I was just thinking yesterday that the battery life seems to have improved somewhat as I'm now getting close to 2 full days use out of it, and I make full use of the pinned tiles.

Not noticed any problems here. Would be nice if they expanded a bit more on the devices that have the issues and what are the traits of the issues.

Since its an issue with the Lumia handsets, I wonder if Nokia's own title branding has caused the issue?

Just curious, but how did u get 7.8 on your optimus 7?

Just asking because I have one.

francescob said,
This finally explains why my Lumia never showed the update

Missing on my wife's 710 too.

Order_66 said,

This also explains why many people who owned a WP7 phone went to apple or android when it was time to upgrade.

Really? Do you have figures to support that claim? Because it seems like the Windows Phone device sales went up considerably, not down as you would imply...

To the folks asking about updating the LG Optimus 7 -- I upgraded using the disconnect trick, but I did it before any of this news came out. If you're wondering if it is possible or if it works well, it is possible and I've been happy with the upgrade. No battery life issues for me.

M_Lyons10 said,

Really? Do you have figures to support that claim? Because it seems like the Windows Phone device sales went up considerably, not down as you would imply...

I never said windows phone sales have went down or even implied it.

Order_66 said,

I never said windows phone sales have went down or even implied it.

Oh please. Your anti Windows 8/Windows Phone 8 rhetoric is legendary around here.

TCLN Ryster said,

Oh please. Your anti Windows 8/Windows Phone 8 rhetoric is legendary around here.

Regardless of your opinion, I never claimed that windows phone sales have went down or even implied it at all.