Windows Phone: fixes are coming for "other" storage issue

Windows Phone 8 is available in a wide range of hardware devices from Nokia, HTC, Samsung and most recently Huawei. However, some owners of the lower end smartphones have reported that their small amounts of on board storage space are being taken up by something which the OS simply labels as "other".

Some of the owners of these smartphones are claiming this problem has rended their new phone "unusable." One of those unhappy customers decided to take the issue to Twitter in a message directed to Joe Belfiore, the leader of the Windows Phone team at Microsoft.

Belfiore responded to that person on Saturday, with the following post:

 

Belfiore's message would seem to indicate that the "other" storage problem might be related to Microsoft's SkyDrive feature for Windows Phone 8. It's possible that some users who enable the ability to automatically upload new photos to their SkyDrive account might have some files left over or created in their storage space.

In any case, Microsoft has not indicated when we will see a new update to Windows Phone 8 to fix this issue. The last such bug fix update, code name Portico, started its roll out to some phones in January.

Source: Joe Belfiore on Twitter

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This problem has actually been around since WP 7.0. I don't understand how Microsoft hadn't noticed it as a problem with the OS yet.

The difference is that you could only see it in the Zune software. I wouldn't be surprised if, aside from those with an Xbox Music Pass, most people never connected their phone to Zune. Or only when they received an update notification, which for AT&T Windows Phones only happens about 2-3 times during the life of the phone...

I connect mine quite often, to sync my new photos to the computer. Sure, I could go the skydrive route, but:
a) the manual option shrinks down the images
b) using the app, it doesn't shrink them, but it's more steps to get the content on my PC than it is to just connect it directly.

Maybe make vendors produce phones with 8GB internal storage as a minimum? 4GB is stupidly low even for emerging markets, even if the other storage is sorted out you get about 1.7GB free out of the box which isn't enough for most users.

Just delete all your temp files and turn the phone off and on and it drastically clears the "Other" space. Geez.

j2006 said,
Just delete all your temp files and turn the phone off and on and it drastically clears the "Other" space. Geez.

How do you delete your temp files?

M_Lyons10 said,

How do you delete your temp files?

That's part of the problem here: you can't access the file system and the phone is not cleaning it out. You can't simply delete temp files.

I own a Windows Phone, but I can't help but to think that the Windows Phone team has constantly over-promised and under-delivered. Steven Sinofsky did it right with the Windows team, where he under-promised and over-delivered.

gawicks said,
Sinofsky? Really? May be Windows 7 ,but windows 8 not so much.

Yes, really. He was the man that managed to clean up the mess left of the team after something called Windows Vista.

Also agreed. Now that I have Windows 8 on all my PCs, a Surface RT, and a Lumia 920; I can say with certainty that Windows Phone 8 is still far more polished and smooth than Windows 8/RT. Windows Phone 8 still might be slightly feature-incomplete, but at least the apps (including Microsoft's own!) aren't sluggish AND feature-incomplete like Windows 8 Mail and Xbox Music.

I had over 13GB of other storage on my 32GB Lumina 920. Using a combination of the Shrink Storage app and filling my phone with a huge app download at the same time, I was able to shrink that down to 6GB. This is the only major issue with the OS. It's wonderful otherwise.

NeoTrunks said,
I had over 13GB of other storage on my 32GB Lumina 920. Using a combination of the Shrink Storage app and filling my phone with a huge app download at the same time, I was able to shrink that down to 6GB. This is the only major issue with the OS. It's wonderful otherwise.

Interesting. I hadn't actually heard of this bug previously. Is it just in WP8? I have WP7 presently.

M_Lyons10 said,

Interesting. I hadn't actually heard of this bug previously. Is it just in WP8? I have WP7 presently.

Looks like it's just WP8 from what I have read.

"Try not using your device's full advertised capabilities. We'll see to one of the hundreds of issues at our leisure."

Not aimed directly at WP, but the trend of cooking raw shyte and selling as pure gold is getting more and more beyond vexing.

Unrelated note: as of this Friday, back to dumbphone again. It'll be a little harder to reach me and I'll be a little bored, but, if anything, I'm a-okay with that.

Phouchg said,
"Try not using your device's full advertised capabilities. We'll see to one of the hundreds of issues at our leisure."

Not aimed directly at WP, but the trend of cooking raw shyte and selling as pure gold is getting more and more beyond vexing.

Unrelated note: as of this Friday, back to dumbphone again. It'll be a little harder to reach me and I'll be a little bored, but, if anything, I'm a-okay with that.


In software, unforeseen bugs happen. I see nothing wrong with offering a workaround until they get a fix out... They'd be criticized if they didn't offer a workaround too...

Lots of those unforeseen bugs are happening lately. I'm not buying a lottery ticket in an astrology meeting, you know.

Of course, I do reckon I'm a rare kind of axh0 and most folks seem to accept it just fine.

Why don't people complain about bugs in IOS when it has been released, it has just as many or more than 7.8, give it a rest, its software made by humans of course it will have bugs

korupt_one said,
Why don't people complain about bugs in IOS when it has been released, it has just as many or more than 7.8, give it a rest, its software made by humans of course it will have bugs

Maybe because if I buy a WP device I am interested about issues affecting my device?
If my house is on fire the fact that your one is on fire as well does not give me any relief .

I hope so. I have about 600 MB of data in the "other" category. I find that using Internet Explorer fills it up a bit so it may not be limited to SkyDrive.