Windows RT 8.1 pulled from the Windows Store

Microsoft has pulled the Windows RT 8.1 update from the Windows store investigating a situation affecting 'a limited number of users' updating their Windows RT devices, which is a big move for Microsoft. The exact issue has not been revealed but for Microsoft to pull the update means that the issue must be quite serious.

Microsoft states the following when asked by a user as to why the update was not in the store.

Windows RT 8.1. Microsoft is investigating a situation affecting a limited number of users updating their Windows RT devices to Windows RT 8.1.  As a result, we have temporarily removed the Windows RT 8.1 update from the Windows Store.  We are working to resolve the situation as quickly as possible and apologize for any inconvenience.  We will provide updates as they become available. 

There was no timeline on when the update would be placed back into the store, but if you updated your Windows RT device and it went smoothly, you may have dodged a bullet.

Source: Microsoft | Via: Windows Observer

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40 Comments

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My Surface was at my sister and what luck am i would encounter that problem with upgrade. . Glad i evade that bullet. Still cant wait for 8.1, enjoy it on desktop. Any news when it will be available again for RT devices?

This is BS I reset my Surface back to 8 as I was having problems with the 8.1 preview. Now I'm stuck on 8. How retarded must you have to be to not have a workable OS update after months of testing?

No issues updating two laptops, one desktop, and a Surface RT from 8 to 8.1 on Thursday night. Only negative point I could make is the download was sucky slow.

It is somewhat funny that I had no issues updating my Lenovo laptop or Dell machine but both my Surface Pro and Surface RT were major headaches.

I updated my Surface with the leaked RT bits a month or whatever ago, and it's been alright. I have some odd "quirks", and for a fair period of time no game would sign me in to Xbox Live (although the Games app and first party apps like Solitaire would), but most of those seem to have resolved themselves over time...
It's an essential update for the RT though, improves the responsiveness a bunch, and IE11 is so much better in Metro...

On my xps 10 about halfway through the update my screen turned black. Had to reboot it and it finished the update. Maybe that's what the problem was

The thing is that covers are not working anymore after the last firmware upgrade. Tried on 2 surface rts with 2 different covers. Only trackpad and vol up\down work..

I had the opposite experience, as I was holding my tablet in my hand, I started searching for qqqqqqqqqqqqqqqqqqqqqq

Turns out the keyboard was picking up me holding it and interpreting it as a keypress. I took the keyboard off, problem solved. For me at least.

NO WAY. I've been wondering why my Type cover mysteriously stopped working, noticed this morning that the volume buttons still worked. This is to do with the firmware update since I've had 8.1 RT installed since it leaked and haven't had problems until yesterday.

By the way, i got in touch with surface support regarding this and they said the fix should be prepared soon, but could not provide the exact dates

Ouch Mine seems fine, had to test my keyboard to verify (I don't normally use it), but all seems well w/ my RT 8.1. Wonder what differences there are to cause some to not work properly

Is it clear if it could effect users only during upgrading or if it could effect them after upgrading as well? Just wondering as I've upgraded my RT without problems.

no problem here, Upgraded my Surface RT on Thursday morning. Everything is working great, actually for me IE!! is a big plus as are many of the updated apps. Was not running preview.

I upgraded my Surface RT with no issues from 8.1 Preview. It fixed all of the preview bugs: tablet won't wake up from sleep, WiFi would disconnect, smart search would say connection not available, can't change lock screen, IE crashes, mail won't sync.
So I think the OS itself and drivers are okay, maybe the upgrade process from plain 8 needs some extra checks for updated firmware, or it has issues with computer going to sleep. I personally set the tablet not to go to sleep when plugged and kept it plugged during the upgrade.

ValaXx said,
now its time for them to release an iso version for windows 8 owners.

If you don't have a TechNet account, they're not going to.

Dot Matrix said,
they're not going to.

That's just a guess though, right? Or are you posting in your official capacity as a Microsoft spokesperson?

CSheep said,

That's just a guess though, right? Or are you posting in your official capacity as a Microsoft spokesperson?

It's been stated over and over on official outlets that ISOs aren't going to be made widely available.

warwagon said,
Yes, but that shouldn't have to be the case. They should release an iso for anyone who wants one.

I agree. But in an effort to curb piracy, Microsoft isn't going to release them.

Dot Matrix said,
It's been stated over and over on official outlets that ISOs aren't going to be made widely available.

I guess we'll see. Personally I'm glad to have access to them.

ValaXx said,
now its time for them to release an iso version for windows 8 owners.

Yeah, I think they should do it. It's cleaner for us retail users.

warwagon said,
Yes, but that shouldn't have to be the case. They should release an iso for anyone who wants one.

They never generated an official upgrade disc. The only disc they have is a full install disc. To install with it you need a Windows 8.1 key anyways which if you are moving up from Windows 8 you won't have.

Windows 8 key is good for activating Windows 8 and 8.1 but will not install Windows 8.1.

The expectation is that you will download the upgrade from the Windows Store.

I guess it's a good thing I decided to not upgrade to 8.1. I'm taking advantage of Best Buy's trade-in program and using the money to upgrade to the Surface 2.

I thought it was just me, during the install my surface RT bricked hard. I couldn't even get to the recovery screen to restore it. Now it's in the mail going back to get replaced under warranty.

While updating my Surface RT, it installed OK, but the screen brightness went dim even on mains so I could barely see the progress. Luckily it was fine afterwards.

I thought it bricked mine because while updating the screen went black and I could tell my surface was on because the windows key had tactile response. After a few hours of that I just held the power button until it rebooted and the install finished fine surprisingly. Haven't had any issues yet.

notchinese said,
I thought it bricked mine because while updating the screen went black and I could tell my surface was on because the windows key had tactile response. After a few hours of that I just held the power button until it rebooted and the install finished fine surprisingly. Haven't had any issues yet.

Same issue with my dell ( non surface)

greenwizard88 said,
Must be bad. I noticed that there was a firmware update along around the same time, I wonder if its related to that?
On my fiancee's Surface RT, I had to fight constant crashes of the Windows Store app whenever I attempted to download Windows RT 8.1. Once the download finally began, it went off without a hitch (both times, as I had to take it out of WiFi range for a bit and restart the game--but it started from where it left off at least!).

I suspect that is what they are trying to resolve.

I was having trouble finding it on my friends Surface, he didn't believe me that it was available on his Surface when I showed it to him on mine.