Xbox Live Gold subscriptions can be refunded after app requirement is removed

Microsoft's decision on Tuesday to ditch Xbox Live Gold subscriptions from accessing apps like Netflix and Hulu Plus on the Xbox One and Xbox 360 will go into full effect sometime in June. Now a newly launched FAQ page on Xbox.com reveals that people can get refunds for Xbox Live Gold after the app paywall is shut down.

Previously, paid Xbox Live Gold subscriptions could not be refunded. The new FAQ page now states:

Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends.

The catch is that this is a limited time offer. Microsoft won't accept refund requests after August 31st. The requests will also take between six to eight weeks to process. Obviously, free or trial Xbox Live Gold users are not eligible.

Microsoft will still require users pay for Xbox Live Gold to play multiplayer games on both the Xbox One and Xbox 360 consoles. The company also announced an expansion of its Games for Gold program that will offer Xbox One owners at least two free games a month starting in June.

Source: Microsoft | Image via Microsoft

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21 Comments

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I'm betting they know that an extremely small percentage of people used a gold sub and didn't take advantage of at least one Games With Gold, a Gold exclusive price or a little multiplayer.

never got why Netflix cost extra on the xbox... when virtually every device I have now has Netflix app's in it for free.... Samsung smarttv, Blu-ray player has it, have a dvd player with it, my Wii has it, my Tivo has it...... why would I pay for it on xbox when I already have the app for free on the others?

So what exactly are they refunding them for? Yes, apps will no longer required Xbox Live Gold membership but you're still paying for multiplayer. Or does that mean Gold will retail for less?

astroXP said,
So what exactly are they refunding them for? Yes, apps will no longer required Xbox Live Gold membership but you're still paying for multiplayer. Or does that mean Gold will retail for less?

Some people do not play multiplayer games it seems. God knows how they enjoy single player craps.

I wonder how many refunds they'll actually process once this happens.
As a Gold subscriber for gaming purposes I always considered apps a bonus.

Probably very few. MS used this dumb tactic to keep people paying for Gold but in reality, I think most downgraded and bought a Roku (I sure did). Now that there are actual benefits to Gold (like free games and discounts), I think most people who pay for Gold won't want to downgrade because they were not paying for Streaming, they were paying for the other benefits.

MS doing the right thing, well done you.

(although i'd imagine it has a lot to do with their legal dept)

Edited by MikeChipshop, May 14 2014, 4:15pm :

I bought a wifi adapter for my brothers xbox just so he can stream videos. but had to switch him over to chromecast because of gold subscription requirement. Cant wait for this to happen.

Most likely, I had the Xbox Elite before the S or E came out, you'd have to get an adapter which is frustrating. At least the latency isn't bad when doing multiplayer.

I had to get an adapter for mine, which I prefer because the old 802.11n adapter supports 5 GHz networks but I'm told the integrated adapter on the slim model only does 2.4 GHz.

DrOmango said,
I bought a wifi adapter for my brothers xbox just so he can stream videos. but had to switch him over to chromecast because of gold subscription requirement. Cant wait for this to happen.

I did not have good experiences with my XBox 360 WiFi adapter (could have been something with my router...idk). I found that the $40 "Ethernet over Power" adapters tend to be a better solution for devices that are stationary (such as the XBox). I wish they would just make Ethernet over Power a standard. Imagine anything like an XBox you just need to plug into the wall in your house and it is connected to the home network. Or your desktop computer.

NICE! So all video apps now don't require XBox Live? This is great news. I assume that includes XFinity VOD app and Amazon Prime Instant Watch?

It is good to see MS changing their direction on these customer biting issues! I was 100% sure I was going to get a PS4 for my next console because of MS silliness (required Kinect and required Gold for video app access). Now that MS has done a 180 on these issues, I'm not so sure what I'm going to eventually end up with. One thing I do know for sure, I can't afford either right now :(.

Well with all the changes, Xbox One definitely has more value, will be capable of a lot more soon (i.e. Windows apps), and is more future-ready than PS4 if that helps make your decision. But really, when you're ready to purchase, just do your research on features/specs that are important to you to see which product is better for you. :) One thing I can't stress is don't let commenters on websites and blogs decide for you.