Xbox Live Marketplace outage reported [Update]

A month after the Playstation Network was shut down by Sony due to a cyber attack, Microsoft is now dealing with problems with its Xbox Live Marketplace for its Xbox 360 console. VG247.com reports that users in the UK cannot see any content in the Xbox Live Marketplace, including the Games On Demand section. We have also confirmed that this issue is affecting US users of Xbox Live Marketplace as well.

In a statement a Microsoft UK spokesperson confirmed, "Users may experience difficulties with the following services: Browsing Indie Games from the Xbox 360 console or Xbox.com, browsing the Games for Windows – LIVE Marketplace on a PC, Browsing Games Marketplace from the Xbox 360 console or Xbox.com". The statement added, "We are aware of the problem and are working to resolve the issue. We apologize for any inconvenience this may cause and thank you for your patience."

The Xbox Live service itself is still up and running and players can still sign on to play Xbox 360 multiplayer games on the service. However there is no word as to why the other services are currently experiencing issues. This is obviously a case of bad timing for this kind of thing to happen as Sony is still trying to recover from the cyber attack that brought down its Playstation Network online service on April 20. Indeed its Playstation Store, which was supposed to come back online on Tuesday, is still down. So far there's no reason to believe that a similar cyber attack is affecting Microsoft's Xbox 360 servers.

Update 5:30 pm ET : After several hours of downtime the Xbox Live Marketplace is now back up to speed although there might still be some issues with browsing the Marketplace via the Xbox.com web site. Microsoft has not detailed exactly what went wrong today with the Twitter feed of Microsoft's Larry Hyrb calling it an "internal operational error"

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[UPDATE] Xbox Live director of programming Larry "Major Nelson" Hryb has offered an update on the service interruption through his official Twitter feed, saying that the service hiccup is due to an "internal operational error."

So get rid of this garbage article. Seriously, if you're going to make a editorial post such as this, do your research first, and get the correct information.

The SDF people here too hehe this is still no where near as big as the outage that Sony experienced with PSN and other services and no information of data being STOLEN. Lets not forget this is Microsoft and not Sony, should the worst happen expect to be compensated properly.

Noveed said,
The SDF people here too hehe this is still no where near as big as the outage that Sony experienced with PSN and other services and no information of data being STOLEN. Lets not forget this is Microsoft and not Sony, should the worst happen expect to be compensated properly.

+1

Considering the rollout of the dashboard updates, and that it is the Online dashboard features that are not appearing, then a good guess is that the problem is a result of updates and server side features. (Since the server side stuff is different based on the dashboard version.)

This also makes more sense when you realize it a set of servers that provide these specific features.

This could be the result of an 'attack', but doesn't make sense if the network is still working and the servers are still working, just the online dashboard and market features are unavailable.

An attack would look more like what happened to Sony with DDoS, and then using the chaos to pop the holes in their server OSes that sadly are fairly common holes and even when fully patched can be used to step into a server. Microsoft servers don't have these common types of holes to wiggle in through, but nothing is unhackable.


Sony's security issues aren't even close to being over, as the security people they pulled in to help them are still correcting things, but Sony wanted the major things fixed and get everything back online as soon as possible.

However, as it is being discovered, this is not smart if they haven't fully been able to rip out and test for low level bots/rootkits that are now being noticed, after more customer information has been compromised when they are recreating their passwords and updating their billing information.

Do a search on ongoing discovery of rootkits and phising and other things that have been discovered after Sony brought their gaming servers and networks back online.

wow this article is kinda garbage... just because its paid it doesn't mean it wont be down. second its xbox live MARKETPLACE not... xbox live network.

and we can put a third as an example.... free to play mmorpg, and pay to play mmorpg, sometimes are down, due problems in server or something. it doesn't mean they are under attack, it has happened with Aion, which you paid 15 per month and it has happened for wonderking which was down due to a server/update problem. specially in free to play games soemtimes they are like "dont buy items, it wont work... we need to fix it" so this article is kinda crap, just because psn was hacked, now every single error would be compared with it?.

and like i said, its not like people cant play online. its just about marketplace, same happened sometime ago with wp7 in some countries.

I know that the recent Sony attacks make any X Box downtime seem peculiar for the time, but this is hardly news worthy, as it just sometimes happens. I am sure they will be up shortly, and if they are down for a prolonged period, then I would report on it.

Innervisions33 said,
haha, reading these reactions are pretty funny

My thoughts precisely! I never suspected there was such Console Fundamentalism!!!
Hope it doesn't turn into a religious war

OH MY ****ING GOD!!! NOW XBOX LIVE IS UNDER ATTACK!!!!!!

I've just phoned the Cyber Police. CONSEQUENCES WILL NEVER BE THE SAME!!!!!

"A month after the Playstation Network was shut down by Sony due to a cyber attack, Microsoft is now dealing with problems with its Xbox Live Marketplace for its Xbox 360 console."

LOL

fehu said,
i'm removing the credit card data from my account, just in case XD

error code 807B01F4
starting to worry

fehu said,

error code 807B01F4
starting to worry

A quick search brings up, this same error showed up a lot 2 years ago. I wouldn't worry.

fehu said,
i'm removing the credit card data from my account, just in case XD

Well, unlike Sony, Microsoft data servers keep all user content and data in dual encryption layers, which is why even Microsoft employees can't read anything beyond the 'public' portion of your infromation. (This is why they use the Passport/LiveID system as it encrypts all associated data in at a level that is useless to hackers or even errant Microsoft employees.)

So even if Microsoft totally gets hacked, all the hackers will get is a lot of 256bit encrypted data, and I don't think most hackers have 15 billion years to decode your credit card number.

(Which is also something people should be reminded when storing their information or data on Google or Apple servers, as they are just as exposed as Sony servers in that the data is stored and kept 'human' readable, meaning their employees and potential hackers can easily see your personal information, email, documents, etc. )

even AES256 can be decoded with time, and remember about two year ago a russian firm that created in opencl a brute force application
in any way lets wait and see

fehu said,
even AES256 can be decoded with time, and remember about two year ago a russian firm that created in opencl a brute force application
in any way lets wait and see

It can be, but we are talking about a huge amount of time, from Wikipedia

AES permits the use of 256-bit keys. Breaking a symmetric 256-bit key by brute force requires 2128 times more computational power than a 128-bit key. A device that could check a billion billion (10^18) AES keys per second (if such a device could ever be made) would in theory require about 3×10^51 years to exhaust the 256-bit key space. Quantum computers are needed to crack such complicated encryptions in a more practical length of time.

The point of referencing this to the Sony attack is what?? Even paid services have occasional down time.

Until more is said about the issue, and that added to the fact that the Live service is still up, does not in any way shape or form constitute an attack.

The two don't even belong in the same article.

Neo003 said,
Does s*** like this needs an article, Callaham I know news are slow but still.

Just to keep up with the Sony News I guess... ?

Turned my box on to test, got a new update, went to Games On Demand, All cover art is blank, Error code 8C020008

AUS here

Not sure if its the update or not tho... Didnt need an update when i was watching shows a few hours ago Login etc still fine tho so the service is clearly online..

also appears Games For Windows Marketplace is also down, XBL website Marketplace seems to be working here (that is buying games etc)

Windows Phone Marketplace is working ok

brent3000 said,
Turned my box on to test, got a new update, went to Games On Demand, All cover art is blank, Error code 8C020008

AUS here

Not sure if its the update or not tho... Didnt need an update when i was watching shows a few hours ago Login etc still fine tho so the service is clearly online..

So if you are thinking person, this means the 'update' and the server side updates are having some glitches. This isn't the first time either.

People are just a bit hypberbolic and jumpy after the Sony nightmare.

MS Xbox 360 total fail. How could this happen with a paid service? Don't you pay for this not to happen? Total hard fail..... /s

LOL, statements like that are just crude. This can happen to any service, paid or not. But those who want to keep thinking other wise can just deal with reality when it hits them. It's a shame we see statements like that though. Hopefully they get the service back up soon for its customers.

shakey said,
MS Xbox 360 total fail. How could this happen with a paid service? Don't you pay for this not to happen? Total hard fail..... /s

LOL, statements like that are just crude. This can happen to any service, paid or not. But those who want to keep thinking other wise can just deal with reality when it hits them. It's a shame we see statements like that though. Hopefully they get the service back up soon for its customers.


your comment will be valid if XBL marketplace was hacked to hell like PSN was. So far it doesn't seem to be anywhere near the "Total hard fail" that Sony had. In other words, you are trolling.

dhan said,

your comment will be valid if XBL marketplace was hacked to hell like PSN was. So far it doesn't seem to be anywhere near the "Total hard fail" that Sony had. In other words, you are trolling.

You are so blind you can't even get the point of my post.... I see the reason you like to bash Sony lol.

shakey said,

You are so blind you can't even get the point of my post.... I see the reason you like to bash Sony lol.


I am not blind but I can see through your trolling hidden behind the /s tag. There is no parallel in what happened to PSN and what apparently is happening with XBLM, yet your sarcastic comment did just that.
The reason I like to bash sony? oh well, what part of my comment did that again?

dhan said,

I am not blind but I can see through your trolling hidden behind the /s tag. There is no parallel in what happened to PSN and what apparently is happening with XBLM, yet your sarcastic comment did just that.
The reason I like to bash sony? oh well, what part of my comment did that again?

I enjoy it though when you get mad over even a sarcastic remark due to your loyalty to a company. Call it trolling all you want, you did the same thing in almost every thread about Sony, but you actually meant it, where as I just quoted what you said, but since I didn't mean it, I put the /s tag. But still, get mad at it, because it only makes me laugh harder.

shakey said,

I enjoy it though when you get mad over even a sarcastic remark due to your loyalty to a company. Call it trolling all you want, you did the same thing in almost every thread about Sony, but you actually meant it, where as I just quoted what you said, but since I didn't mean it, I put the /s tag. But still, get mad at it, because it only makes me laugh harder.

shakey wins.

SX86 said,

shakey wins.

Not really. While the services provide the same thing, their subscription models are vastly different and the problems with it are not even close to being the same. XBL is experiencing problems serving data, Sony had problems with people coming in and stealing data, these could not be any more different.

There was an obvious inference to the Sony problem, as he mentioned the subscription model and how these things "just happen" sometimes. No, major social networks do not get hacked and millions of credit cards get compromised sometimes. There is absolutely no excuse or parallel that I know of.

I can say:

You mother is a sanitation worker, she took care of you. /s

Adding that /s at the end only means that your statement, while said, was meant to be sarcastic. Sarcasm, if you didn't know, is a remark intended to hurt someone else. Besides, even if I were to give you lenience on the definition, it does not imply that the statement was intended to be fallacious.

Must I continue? You are just a bitter little kid who has nothing better to do than making some sort of pseudo "lets all be friends" post to get a kick out of the fanboy fights. I admit, it is fun to debate. But your suggestion was just pure drivel.

Wow.. Troll much?

No one know's why it's down. Why jump the conclusion that it's an attack? And why only attack the Market?

Seriously, chill out.

presence06 said,
Wow.. Troll much?

No one know's why it's down. Why jump the conclusion that it's an attack? And why only attack the Market?
Seriously, chill out.


No place in the article says it was an attack. The last line even says there's no reason to believe it was one.

kvaughan said,

No place in the article says it was an attack. The last line even says there's no reason to believe it was one.

Then what was with your belligerent " IM YELLING TO MAKE A POINT!" banter about?

I'm surprised you didn't "First" it...

presence06 said,

Then what was with your belligerent " IM YELLING TO MAKE A POINT!" banter about?

I'm surprised you didn't "First" it...

I think no one here just understood his sarcasm...

kvaughan said,
BUT XBOX LIVE SERVICES ARE NEVER DOWN THAT'S WHY I PAY FOR XBOX LIVE INSTEAD OF USING THE OBVIOUSLY GARBAGE FREE PSN

Sycophant..

kvaughan said,
BUT XBOX LIVE SERVICES ARE NEVER DOWN THAT'S WHY I PAY FOR XBOX LIVE INSTEAD OF USING THE OBVIOUSLY GARBAGE FREE PSN

and yet you still need to familiarize yourself with PC keyboard and location of "CAPS LOCK" button

So you saying that your ISP or other services you paying for never went down for that matter?

kvaughan said,
BUT XBOX LIVE SERVICES ARE NEVER DOWN THAT'S WHY I PAY FOR XBOX LIVE INSTEAD OF USING THE OBVIOUSLY GARBAGE FREE PSN

1) Just because its free, doesnt meant its garbage
2) **** happens and things go down from time to time. As long as its not consistent and the problem gets fixed quickly, wtf cares.
3) Learn proper typing etiquette.

kvaughan said,
BUT XBOX LIVE SERVICES ARE NEVER DOWN THAT'S WHY I PAY FOR XBOX LIVE INSTEAD OF USING THE OBVIOUSLY GARBAGE FREE PSN

This was obviously sarcasm. Don't take it so seriously guys, he's imitating the xbox users who got smug after PSN went down.

kvaughan said,
BUT XBOX LIVE SERVICES ARE NEVER DOWN THAT'S WHY I PAY FOR XBOX LIVE INSTEAD OF USING THE OBVIOUSLY GARBAGE FREE PSN

technically its not down. people can still sign in and play online. and only some content is affected.

webeagle12 said,

and yet you still need to familiarize yourself with PC keyboard and location of "CAPS LOCK" button

So you saying that your ISP or other services you paying for never went down for that matter?

ALL CAPS = common indicator of sarcasm

OrangeFTW said,

This was obviously sarcasm. Don't take it so seriously guys, he's imitating the xbox users who got smug after PSN went down.

We have a winner!

kvaughan said,
BUT XBOX LIVE SERVICES ARE NEVER DOWN THAT'S WHY I PAY FOR XBOX LIVE INSTEAD OF USING THE OBVIOUSLY GARBAGE FREE PSN

As funny and agreeable as your sarcasm is (serious) I'd still point out that it was for only a few hours and Xbox users could still play online and everything else except for the purchasing of arcade games and what not.

techbeck said,

1) Just because its free, doesnt meant its garbage
2) **** happens and things go down from time to time. As long as its not consistent and the problem gets fixed quickly, wtf cares.
3) Learn proper typing etiquette.


L2 Recognize Sarcasm Buddy